Choice Hospice

To whom it may concern,I am writing to share some honest feedback about the care our family received from your hospice service during my father's final days.When families turn to hospice, it is during a time of deep emotional distress. We are looking for support, guidance, and compassion. Unfortunately, the care team assigned to us often left us feeling unsupported and overwhelmed.Communication was frequently unclear or incomplete. Instructions were vague, follow-up on promised actions was lacking, and I had to repeatedly call nurses to confirm that tasks would be carried out. This only added to our stress and confusion during an already difficult time.Our experience with the nurses assigned to my father was especially troubling. The first rarely showed up when she said she would and did not follow through on medications or supplies. I don’t know whether she left or was let go, but it wasn’t a surprise when she was no longer part of his care. Sadly, the second nurse offered no real improvement. Prescriptions were sent to the wrong pharmacies, and I was told conflicting dosages for his medications.One night, when my elderly mother—who is 87 years old—called the emergency line, the nurse who answered told her to insert her finger into my father’s rectum to relieve constipation—a shocking and inappropriate response that made it clear the nurse simply didn’t want to come to the house. Another time, my mother called the emergency number several times, but all she was able to get was a recording saying the mailbox was not yet set up. I then went on to call the emergency number several times. Finally, a nurse called me back, saying she was having phone trouble.Things came to a head on Thursday, May 29th. I recognized my father’s condition was worsening. His nurse came and administered morphine and lorazepam, and within an hour, he became completely unresponsive. He remained that way for over 30 hours. I had no way to move him on my own, despite being promised help by him