Total staff
93
Employees
37
Contractors
56
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Pullman Care
Nursing Home & Skilled Nursing · Pullman, WA
CMS overall rating
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Pullman Care
Nursing Home & Skilled Nursing · Pullman, WA
CMS overall rating
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Pullman Care accepts Medicare, Medicaid, and private pay.
Located on Deane Street, Pullman, WA, Pullman Care is an exceptional senior living community offering 24-hour skilled nursing and long- and short-term rehabilitation. The community focuses on seniors’ well-being and includes occupational, physical, and speech therapy and nutritional support. Residents experience a comfortable and safe residence with warm, spacious private and semi-private rooms. A consistent and compassionate team lends extra hands for seniors to live their lives confidently and reach their full potential.
Pullman Care promotes a bright and welcoming environment, conducting wellness-focused activities. The community employs a resident-centered approach to care to ensure residents receive the utmost care and support they deserve. With fabulous amenities including a state-of-the-art therapy room, a resident lounge area, and a serene backyard with walking paths, residents enjoy a relaxing retirement.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 38th out of 89 homes in Washington for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 38th out of 89 homes in Washington for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 14m per day
Rank #38 / 89Nurse hours — State benchmarkedThis home is ranked 38th out of 89 homes in Washington for nurse hours. Shows adjusted nurse hours per resident per day benchmarked to the Washington average, with a ranking across 89 Washington SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs Washington avg
+0%
Standout metric
Weekend RN is +53% above state avg
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 1h 19m per day | ▲ 49% State avg: 53m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 15m per day | ▼ 69% State avg: 49m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 17m per day | ▼ 15% State avg: 2h 41m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 14m per day | ▼ 14% State avg: 3h 47m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 4m per day | ▼ 20% State avg: 5m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 58m per day | ▲ 53% State avg: 38m per day · National avg: 29m per day |
Capacity and availability
This home usually has availability
Occupancy rate
67.4%
Rank #212 / 310Occupancy rate — State benchmarkedThis home is ranked 212th out of 310 homes in Washington for occupancy rate. Shows this facility's occupancy rate versus the Washington average, with its Statewide rank out of 310. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
51 days
Walk Score: 68 / 100 Rank #169 / 628Walk Score — State benchmarkedThis home is ranked 169th out of 628 homes in Washington for walk score. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Washington SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Staffing Data
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
Staff to resident ratio
3.10 : 1
67% more staff per resident than Washington average
Avg staff/day
17
Average shift
7.7 hours
5% worse than Washington average
Total staff hours (quarter)
12,024
Nursing staff breakdown
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse
Manages medical care and health needs.
RN Staff
7 total: 4 full-time employees and 3 contractors.
7
7 total: 4 full-time employees and 3 contractors.
7
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hoursLicensed Practical Nurse
Assists with medical care and medications.
LPN Staff
8 total: 3 full-time employees and 5 contractors.
8
8 total: 3 full-time employees and 5 contractors.
8
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.8 hoursCertified Nursing Assistant
Helps with daily care and mobility.
CNA Staff
62 total: 14 full-time employees and 48 contractors.
62
62 total: 14 full-time employees and 48 contractors.
62
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hoursContractor staffing
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
27.4%
3,293 contractor hours this quarter
Certified Nursing Assistant: 48
Licensed Practical Nurse: 5
Registered Nurse: 3
Staff by category
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 14 | 48 | 62 | 6,141 | 92 | 100% | 7.9 |
| Registered Nurse | 4 | 3 | 7 | 1,359 | 85 | 92% | 7.3 |
| Licensed Practical Nurse | 3 | 5 | 8 | 1,220 | 87 | 95% | 8.8 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 662 | 79 | 86% | 8.4 |
| Qualified Social Worker | 2 | 0 | 2 | 491 | 69 | 75% | 7.1 |
| Mental Health Service Worker | 1 | 0 | 1 | 475 | 60 | 65% | 7.9 |
| Dietitian | 1 | 0 | 1 | 462 | 63 | 68% | 7.3 |
| Respiratory Therapy Technician | 2 | 0 | 2 | 459 | 67 | 73% | 6.8 |
| Physical Therapy Aide | 1 | 0 | 1 | 301 | 49 | 53% | 6.1 |
| Nurse Practitioner | 3 | 0 | 3 | 272 | 34 | 37% | 8 |
| Medication Aide/Technician | 1 | 0 | 1 | 103 | 17 | 18% | 6.1 |
| Physical Therapy Assistant | 3 | 0 | 3 | 62 | 15 | 16% | 3.7 |
| Speech Language Pathologist | 1 | 0 | 1 | 18 | 7 | 8% | 2.6 |
62 Certified Nursing Assistant
% of Days
100%
7 Registered Nurse
% of Days
92%
8 Licensed Practical Nurse
% of Days
95%
1 Clinical Nurse Specialist
% of Days
86%
2 Qualified Social Worker
% of Days
75%
1 Mental Health Service Worker
% of Days
65%
1 Dietitian
% of Days
68%
2 Respiratory Therapy Technician
% of Days
73%
1 Physical Therapy Aide
% of Days
53%
3 Nurse Practitioner
% of Days
37%
1 Medication Aide/Technician
% of Days
18%
3 Physical Therapy Assistant
% of Days
16%
1 Speech Language Pathologist
% of Days
8%
Penalties and fines
Includes penalties issued in 2024
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$41K Rank #50 / 91Federal fines — State benchmarkedThis home is ranked 50th out of 91 homes in Washington for federal fines. Shows this facility's cumulative CMS federal fine dollars versus the Washington average among facilities with fines, and where it ranks among 91 skilled nursing facilities in the pool. Lower total dollars mean a better rank.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
49% lower than Washington averageWashington average: $82K
Number of fines
2
8% more fines than Washington averageWashington average: 1.8
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Washington averageWashington average: 0.3
Fines amount comparison
Fines amount comparison
This facility
$41K
Washington average
$82K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
May 1, 2024 · $32K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
May 1, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
May 1, 2024
$32K
Last updated: Jan 2026
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
13.9
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
13.9
39% worse than Washington averageWashington average: 10.0
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
23.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
23.4
12% worse than Washington averageWashington average: 20.9
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
24.3%
Percent of long-stay residents whose need for help with daily activities has increased
24.3%
48% worse than Washington averageWashington average: 16.4%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
29.6%
Percent of long-stay residents whose ability to move independently worsened
29.6%
36% worse than Washington averageWashington average: 21.8%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
16.3%
Percent of low risk long-stay residents who lose control of their bowels or bladder
16.3%
33% better than Washington averageWashington average: 24.3%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
1.1%
Percent of long-stay residents experiencing one or more falls with major injury
1.1%
56% better than Washington averageWashington average: 2.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
3.3%
Percent of long-stay high risk residents with pressure ulcers
3.3%
33% better than Washington averageWashington average: 4.9%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
2.4%
Percent of long-stay residents with a urinary tract infection
2.4%
36% worse than Washington averageWashington average: 1.7%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
11.4%
Percent of long-stay residents who lose too much weight
11.4%
96% worse than Washington averageWashington average: 5.8%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
5.8%
Percent of long-stay residents who have depressive symptoms
5.8%
64% better than Washington averageWashington average: 16.2%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
19.5%
Percent of long-stay residents who received an antipsychotic medication
19.5%
35% worse than Washington averageWashington average: 14.5%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
95.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
95.5%
In line with Washington averageWashington average: 96.2%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
93.3%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
93.3%
In line with Washington averageWashington average: 93.8%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
2.26
Number of hospitalizations per 1,000 long-stay resident days.
2.26
64% worse than Washington averageWashington average: 1.38
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
3.38
Number of outpatient emergency department visits per 1,000 long-stay resident days.
3.38
124% worse than Washington averageWashington average: 1.51
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
79.4%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
79.4%
10% worse than Washington averageWashington average: 88.1%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Washington averageWashington average: 1.4%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
50.0%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
50.0%
39% worse than Washington averageWashington average: 82.0%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
25.1%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
25.1%
26% worse than Washington averageWashington average: 19.9%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
23.0%
Percentage of short-stay residents who had an outpatient emergency department visit.
23.0%
74% worse than Washington averageWashington average: 13.2%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Washington averageWashington average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
50.0%
Percentage of residents at or above expected ability to care for themselves at discharge.
50.0%
7% worse than Washington averageWashington average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
53.3%
Rate of successful return to home or community from a skilled nursing facility.
53.3%
5% better than Washington averageWashington average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Breakdown by payment type
Medicare
62% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
32% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
6% of new residents, often for long-term daily care.
Typical stay
10 - 11 months
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
30
Medicare
2
6.7% of residents
Medicaid
26
86.7% of residents
Private pay or other
2
6.7% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Financial Trends
Historical financial and operational data for Pullman Care based on CMS SNF Cost Reports.
Occupancy Rate
67.4%
↑ 14.9pp vs 2022
Net Income
$86.3K
↓ ~$88.4K vs 2022
Total Payroll
$700.5K
↓ ~$1.8M vs 2022
Profit Margin
4.7%
↑ 2.2pp vs 2022
Finances and operations
Privately-owned community
Operated by a single business entity.
Home revenue
$1.8M
Profit
$86.3K
Privately-owned community
Operated by a single business entity.
Home revenue
$1.8M Rank #92 / 93Revenue — State benchmarkedThis home is ranked 92nd out of 93 homes in Washington for revenue. Shows this facility's annual revenue compared to the Washington SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Profit
$86.3K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #92 / 93Payroll — State benchmarkedThis home is ranked 92nd out of 93 homes in Washington for payroll. Shows total annual staff payroll benchmarked to the Washington average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$700.5K
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #92 / 93Payroll — State benchmarkedThis home is ranked 92nd out of 93 homes in Washington for payroll. Shows total annual staff payroll benchmarked to the Washington average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$1.1M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$1.8M
What does this home offer?
Building Type: Single-story
Fitness and Recreation
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Pullman Care Reviews
Lauren Hill
I am genuinely appalled that this facility is still in operation. I worked at Pullman Care about six months ago, and my experience there was nothing short of disturbing. The Nurses and CNAs were some of the most negligent and heartless individuals I have ever encountered in healthcare. They routinely ignored residents' needs, refusing to provide basic care if they felt it was inconvenient. Residents were often left sitting in wet, soiled beds for hours, completely disregarded and dehumanized.While still in training, I was forced to take on the responsibilities of multiple CNAs just to ensure residents received the bare minimum of care they deserved. It was physically and emotionally draining, and it was clear the facility operated with little to no accountability.The administration was no better. The current administrator and management team repeatedly ignored serious reports of neglect. Even after multiple visits from the state prompted by complaints, they somehow managed to cover their tracks and avoid consequences. Pullman Care is a dangerous place for vulnerable residents, and it’s shameful that it continues to operate under such conditions.Do not send your loved ones to Pullman Care. They will be neglected, ignored, and treated with complete disregard by nearly every member of the staff. This facility does not provide safe or compassionate care.
I am genuinely appalled that this facility is still in operation. I worked at Pullman Care about six months ago, and my experience there was nothing short of disturbing. The Nurses and CNAs were some of the most negligent and heartless individuals I have ever encountered in healthcare. They routinely ignored residents' needs, refusing to provide basic care if they felt it was inconvenient. Residents were often left sitting in wet, soiled beds for hours, completely disregarded and dehumanized.While still in training, I was forced to take on the responsibilities of multiple CNAs just to ensure residents received the bare minimum of care they deserved. It was physically and emotionally draining, and it was clear the facility operated with little to no accountability.The administration was no better. The current administrator and management team repeatedly ignored serious reports of neglect. Even after multiple visits from the state prompted by complaints, they somehow managed to cover their tracks and avoid consequences. Pullman Care is a dangerous place for vulnerable residents, and it’s shameful that it continues to operate under such conditions.Do not send your loved ones to Pullman Care. They will be neglected, ignored, and treated with complete disregard by nearly every member of the staff. This facility does not provide safe or compassionate care.
Places of interest near Pullman Care
1.7 miles from city center
Estimated distance in miles from Pullman's city center to Pullman Care's address, calculated via Google Maps.
— 0 miles to nearest hospital (Three Creeks Post Acute (Formerly Pullman Care))
Calculate Travel Distance to Pullman Care
Add your location
Financial Assistance for
Nursing Home in Washington
Pullman Care is located in Pullman, Washington.
Here are the financial assistance programs available to residents in Washington.
Frequently Asked Questions about Pullman Care
What neighborhood is Pullman Care in?
Pullman Care is in the Military Hill neighborhood.
Is Pullman Care in a walkable area?
Pullman Care has a walk score of 68. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Are there photos of Pullman Care?
Yes — there are 6 photos of Pullman Care in the photo gallery on this page.
What is the phone number of Pullman Care?
(509) 332-1566 will put you in contact with the team at Pullman Care.
Is Pullman Care Medicare or Medicaid certified?
Yes — Pullman Care is a CMS-certified provider of Medicare and Medicaid.
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
Nursing Home Data Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Contact Us
Published on
Updated on
Feedback
Write a review for Pullman Care
Rate your overall experience with this community
Explore Open Rooms
1
Contact details
2
What type of senior care service are you looking for?
3
What budget do you have in mind for senior care?
4
How soon do you need to find care?
5
Additional details
Thank you for your interest!
Our team will be in touch shortly to help with next steps.
Need Help?
Let us help you or a loved one find the perfect senior home.
