Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Pullman Care
Pullman Care is a Nursing Home in Washington
Pullman Care is a Nursing Home in Washington
Pullman Care
Pullman Care is a Nursing Home in Washington
Pullman Care is a Nursing Home in Washington
Located on Deane Street, Pullman, WA, Pullman Care is an exceptional senior living community offering 24-hour skilled nursing and long- and short-term rehabilitation. The community focuses on seniors’ well-being and includes occupational, physical, and speech therapy and nutritional support. Residents experience a comfortable and safe residence with warm, spacious private and semi-private rooms. A consistent and compassionate team lends extra hands for seniors to live their lives confidently and reach their full potential.
Pullman Care promotes a bright and welcoming environment, conducting wellness-focused activities. The community employs a resident-centered approach to care to ensure residents receive the utmost care and support they deserve. With fabulous amenities including a state-of-the-art therapy room, a resident lounge area, and a serene backyard with walking paths, residents enjoy a relaxing retirement.
Quality ratings
Based on health inspections, staffing and quality measures.
Based on deficiencies found during state health inspections.
Based on nurse staffing hours per resident per day.
Based on clinical outcomes for residents.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
48
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
60.8%
Residents per day (avg)
27
Occupancy rate
60.8%
Residents per day (avg)
27
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
68% of new residents, usually for short-term rehab.
Typical stay
20 days
Private pay
24% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
8% of new residents, often for long-term daily care.
Typical stay
7 - 8 months
Finances and operations
Proprietary home
Individual
Home revenue
$7.3M
Profit
$174.7K
Proprietary home
Individual
Home revenue
$7,311,198.00
Profit
$174,685.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$1.6M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$5.5M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$7.1M
What does this home offer?
Building Type: Single-story
Fitness and Recreation
Types of Care at Pullman Care
Skilled Nursing
Pullman Care Reviews
Share your thoughts and experiences about Pullman Care. Let’s celebrate the stories that make a difference!
Lauren Hill
I am genuinely appalled that this facility is still in operation. I worked at Pullman Care about six months ago, and my experience there was nothing short of disturbing. The Nurses and CNAs were some of the most negligent and heartless individuals I have ever encountered in healthcare. They routinely ignored residents' needs, refusing to provide basic care if they felt it was inconvenient. Residents were often left sitting in wet, soiled beds for hours, completely disregarded and dehumanized.While still in training, I was forced to take on the responsibilities of multiple CNAs just to ensure residents received the bare minimum of care they deserved. It was physically and emotionally draining, and it was clear the facility operated with little to no accountability.The administration was no better. The current administrator and management team repeatedly ignored serious reports of neglect. Even after multiple visits from the state prompted by complaints, they somehow managed to cover their tracks and avoid consequences. Pullman Care is a dangerous place for vulnerable residents, and it’s shameful that it continues to operate under such conditions.Do not send your loved ones to Pullman Care. They will be neglected, ignored, and treated with complete disregard by nearly every member of the staff. This facility does not provide safe or compassionate care.
I am genuinely appalled that this facility is still in operation. I worked at Pullman Care about six months ago, and my experience there was nothing short of disturbing. The Nurses and CNAs were some of the most negligent and heartless individuals I have ever encountered in healthcare. They routinely ignored residents' needs, refusing to provide basic care if they felt it was inconvenient. Residents were often left sitting in wet, soiled beds for hours, completely disregarded and dehumanized.While still in training, I was forced to take on the responsibilities of multiple CNAs just to ensure residents received the bare minimum of care they deserved. It was physically and emotionally draining, and it was clear the facility operated with little to no accountability.The administration was no better. The current administrator and management team repeatedly ignored serious reports of neglect. Even after multiple visits from the state prompted by complaints, they somehow managed to cover their tracks and avoid consequences. Pullman Care is a dangerous place for vulnerable residents, and it’s shameful that it continues to operate under such conditions.Do not send your loved ones to Pullman Care. They will be neglected, ignored, and treated with complete disregard by nearly every member of the staff. This facility does not provide safe or compassionate care.
Places of interest near Pullman Care
1.7 miles from city center
1310 NW Deane St, Pullman, WA 99163
Calculate Travel Distance to Pullman Care
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
75
Total Staff
59
Employees
16
Contractors
12,424
Total Hours (Quarter)
19
Avg Staff/Day
7.2
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 7 | 8.1 | No |
| Licensed Practical Nurse | 5 | 8.2 | Yes |
| Certified Nursing Assistant | 33 | 7.4 | Yes |
Staff by Category
Administration ⓘ
4 staff
7.8hs shift avg
Nursing Staff ⓘ
47 staff
7.7hs shift avg
Physicians & Practitioners ⓘ
3 staff
8.1hs shift avg
Therapy Services ⓘ
15 staff
4.5hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
3 staff
7.3hs shift avg
Dietary Services ⓘ
1 staff
7.5hs shift avg
Other Services ⓘ
2 staff
7.8hs shift avg
Contractor Analysis
5.9%
of total hours from contractors
728 contractor hours this quarter
Certified Nursing Assistant: 8
Administrator: 1
Licensed Practical Nurse: 3
Occupational Therapy Assistant: 2
Medical Director: 2
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 25 | 8 | 33 | 5,846 | 91 | 100% | 7.4 |
| Registered Nurse | 7 | 0 | 7 | 1,561 | 90 | 99% | 8.1 |
| Licensed Practical Nurse | 2 | 3 | 5 | 653 | 67 | 74% | 8.2 |
| Administrator | 1 | 1 | 2 | 635 | 62 | 68% | 7.8 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 521 | 60 | 66% | 8.5 |
| Qualified Social Worker | 3 | 0 | 3 | 513 | 68 | 75% | 7.3 |
| Dietitian | 1 | 0 | 1 | 482 | 64 | 70% | 7.5 |
| Nurse Practitioner | 1 | 0 | 1 | 420 | 55 | 60% | 7.6 |
| Speech Language Pathologist | 2 | 0 | 2 | 389 | 63 | 69% | 5.9 |
| Medication Aide/Technician | 2 | 0 | 2 | 345 | 41 | 45% | 8.4 |
| Dental Services Staff | 1 | 0 | 1 | 301 | 38 | 42% | 7.9 |
| Physical Therapy Aide | 3 | 0 | 3 | 277 | 47 | 52% | 5.9 |
| Occupational Therapy Aide | 2 | 0 | 2 | 193 | 26 | 29% | 7.4 |
| Respiratory Therapy Technician | 4 | 0 | 4 | 150 | 46 | 51% | 3 |
| Physical Therapy Assistant | 2 | 0 | 2 | 76 | 41 | 45% | 1.9 |
| Mental Health Service Worker | 1 | 0 | 1 | 35 | 5 | 5% | 7 |
| Medical Director | 0 | 2 | 2 | 24 | 3 | 3% | 8 |
| Occupational Therapy Assistant | 0 | 2 | 2 | 6 | 10 | 11% | 0.6 |
Health Inspection History
Source: CMS Health Citations (Sep 2021 – Nov 2025)
12
Inspections
37
Total Citations
2
Critical (J-L)
3
Serious (G-I)
3.08
Citations/Inspection
Nov 2025
Last Inspection
Citation Severity Distribution
What do these levels mean?
Top Deficiency Categories
Quality of Life & Care
10
27% of total
Resident Rights
8
22% of total
Infection Control
5
14% of total
Abuse, Neglect & Exploitation
4
11% of total
Pharmacy Services
2
5% of total
Administration
1
3% of total
Citation Sources
Standard Inspections
21
Complaint Investigations
16
Infection Control
2
State Comparison (WA)
Avg Citations (State)
48.9
This Facility: 37
Avg Critical (State)
0.3
This Facility: 2
Recent Citations (Last 3 Years)
| Date | Severity ? | Category | Tag | Status |
|---|---|---|---|---|
| Nov 10, 2025 | D | Abuse/Neglect | F0600 | Corrected |
| Nov 10, 2025 | D | Pharmacy | F0760 | Corrected |
| Jan 10, 2025 | E | Infection Control | F0880 | Corrected |
| Nov 17, 2024 | D | Nutrition | F0801 | Corrected |
| Nov 17, 2024 | E | Nutrition | F0812 | Corrected |
| Nov 17, 2024 | D | Quality of Care | F0695 | Corrected |
| Nov 17, 2024 | D | Resident Rights | F0578 | Corrected |
| Nov 17, 2024 | D | Resident Rights | F0582 | Corrected |
| Nov 17, 2024 | D | Resident Rights | F0622 | Corrected |
| Nov 17, 2024 | D | Resident Rights | F0625 | Corrected |
| May 24, 2024 | D | Abuse/Neglect | F0609 | Corrected |
| May 24, 2024 | D | Abuse/Neglect | F0610 | Corrected |
| May 24, 2024 | G | Quality of Care | F0684 | Corrected |
| May 24, 2024 | D | Resident Rights | F0580 | Corrected |
| May 01, 2024 | E | Nursing Services | F0725 | Corrected |
| May 01, 2024 | D | Nutrition | F0804 | Corrected |
| Dec 05, 2023 | D | Abuse/Neglect | F0609 | Corrected |
| Dec 05, 2023 | D | Quality of Care | F0677 | Corrected |
| Nov 09, 2023 | F | Infection Control | F0880 | Corrected |
| Oct 02, 2023 | D | Resident Rights | F0624 | Corrected |
| Aug 19, 2023 | E | Nutrition | F0812 | Corrected |
| Aug 19, 2023 | E | Quality of Care | F0684 | Corrected |
| Aug 19, 2023 | D | Quality of Care | F0698 | Corrected |
| Jul 24, 2023 | D | Pharmacy | F0756 | Corrected |
| Jul 24, 2023 | D | Resident Rights | F0622 | Corrected |
| Feb 13, 2023 | G | Quality of Care | F0697 | Corrected |
| Sep 10, 2021 | B | Administration | F0849 | Corrected |
| Sep 10, 2021 | L | Infection Control | F0880 | Corrected |
| Sep 10, 2021 | E | Infection Control | F0883 | Corrected |
| Sep 10, 2021 | L | Infection Control | F0886 | Corrected |
| Sep 10, 2021 | D | Quality of Care | F0677 | Corrected |
| Sep 10, 2021 | D | Quality of Care | F0684 | Corrected |
| Sep 10, 2021 | D | Quality of Care | F0689 | Corrected |
| Sep 10, 2021 | G | Quality of Care | F0692 | Corrected |
| Sep 10, 2021 | E | Care Planning | F0656 | Corrected |
| Sep 10, 2021 | E | Care Planning | F0842 | Corrected |
| Sep 10, 2021 | D | Resident Rights | F0582 | Corrected |
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit LLC
Part of: Caldera Care
Resident Census by Payment Source
30
Total Residents
Medicare
2
(6.7%)
ⓘ
Medicaid
26
(86.7%)
ⓘ
Private Pay/Other
2
(6.7%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality Measures
CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.
Source: CMS Nursing Home Compare (Data as of Jan 2026)
High-Risk Clinical Events
13.9
Score
39% worse than avg
Washington avg: 10.0
Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline
Functional Decline
23.4
Score
12% worse than avg
Washington avg: 20.9
Composite score based on ADL decline, walking ability decline, and incontinence
Long-Stay Resident Measures
Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.
Need for Help with Daily Activities Increased
24.3%
Lost Too Much Weight
11.4%
Urinary Tract Infection
2.4%
Depressive Symptoms
5.8%
Falls with Major Injury
1.1%
Pneumococcal Vaccine
95.5%
Antipsychotic Use
19.5%
Walking Ability Worsened
29.6%
Influenza Vaccine
93.3%
High Risk Residents with Pressure Ulcers
3.3%
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
16.3%
Short-Stay Resident Measures
Measures for residents who stay 100 days or less (typically rehabilitation patients).
Pneumococcal Vaccine
79.4%
10% worse than avg
Washington: 88.1%
Short-Stay Residents Who Received a New Antipsychotic Medication
0.0%
100% better than avg
Washington: 1.4%
Influenza Vaccine
50.0%
39% worse than avg
Washington: 82.0%
Penalties & Fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total Fines
$41K
Washington avg: $82K
49% better than avg
Number of Fines
2
Washington avg: 1.8
Compared to Washington Average
Facility: $41K |
Washington Avg: $82K
Penalty History
Showing all 2 penalties (Feb 2023 - May 2024)
May 1, 2024
Civil Money Penalty
$32K
Feb 13, 2023
Civil Money Penalty
$9K
Guides for Better Senior Living
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Claim What’s Yours: Financial Aid for Washington Seniors
Program
State Program Name
Eligibility
Benefits
Community Options Program Entry System (COPES)
WA Medicaid COPES
- General: Age 65+ or disabled, Washington resident, Medicaid-eligible, nursing home-level care need.
- Income Limits (2025): ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual), $3,000 (couple).
- WA Specifics: High demand in urban areas (e.g., Seattle).
- Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($70/day), home modifications ($1,500 avg.).
Washington Family Caregiver Support Program
WA NFCSP
Official government program page
- General: Caregiver of someone 60+ (or with dementia), Washington resident.
- Income Limits: No strict limit; prioritizes low-income.
- Asset Limits: Not applicable.
- WA Specifics: High urban demand; rural outreach.
- Services: In-home respite (4-6 hours/day), adult day care (~$70/day), short-term facility care (up to 5 days).
Community First Choice (CFC)
Washington Community First Choice
Official government program page
- General: Age 65+ (or disabled 18+), WA resident, Medicaid-eligible, need help with 2+ ADLs/IADLs.
- Income Limits (2025): ~$2,829/month; QIT optional.
- Asset Limits: $2,000 (individual), $3,000 (couple).
- WA Specifics: Broader than COPES; serves ~20,000; self-directed option.
- Services: Personal care (4-6 hours/day), respite (~240 hours/year), assistive devices, training, transportation.
Older Americans Act (OAA) Services
Washington OAA Services
- General: Age 60+, WA resident; no income/asset limits.
- Income Limits (2025): None; donations encouraged.
- Asset Limits: Not assessed.
- WA Specifics: 13 AAAs; includes Meals on Wheels; rural focus.
- Services: Meals (~$5-$7/meal), transportation, homemaker services (~4 hours/week), respite (~5 days/year), legal aid.
Medicare Savings Program (MSP)
Washington Medicare Savings Program
Official government program page
- General: Age 65+ or disabled, WA resident, Medicare Part A/B.
- Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
- Asset Limits: $9,430 (individual), $14,130 (couple).
- WA Specifics: Includes Extra Help for Part D; no waitlist.
- Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Low-Income Home Energy Assistance Program (LIHEAP)
Washington LIHEAP
- General: Age 60+ prioritized, WA resident, low-income household.
- Income Limits (2025): ~$3,970/month (185% FPL).
- Asset Limits: Not assessed.
- WA Specifics: Covers gas, electric, wood; emergency aid available.
- Services: Heating/cooling aid ($300-$1,000/season), crisis aid ($500 max).
Senior Community Service Employment Program (SCSEP)
Washington SCSEP
- General: Age 55+, unemployed, low-income, WA resident.
- Income Limits (2025): ~$1,983/month (125% FPL).
- Asset Limits: Not specified.
- WA Specifics: Priority for veterans, rural residents; AARP partnership.
- Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
VA Aid and Attendance (A&A) and Housebound Benefits
Washington VA Aid and Attendance/Housebound
- General: Age 65+ or disabled veteran/spouse, WA resident, wartime service, ADL help (A&A) or homebound.
- Income Limits (2025): Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
- Asset Limits: ~$155,356 (net worth).
- WA Specifics: High veteran use; supports rural/urban needs.
- Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs.
Senior Citizens Property Tax Exemption
Washington Senior Property Tax Exemption
Official government program page
- General: Age 61+ or disabled retiree, WA resident, homeowner, income-based.
- Income Limits (2025): ~$45,000-$70,000/year (varies by county, e.g., King: $70,000).
- Asset Limits: Not assessed; home value cap varies (~$250,000-$400,000).
- WA Specifics: Saves ~$500-$1,500/year; offered statewide.
- Services: Tax exemption (~$500-$1,500/year depending on county).
Senior Farmers’ Market Nutrition Program (SFMNP)
Washington SFMNP
Official government program page
- General: Age 60+, WA resident, low-income.
- Income Limits (2025): ~$2,322/month (185% FPL).
- Asset Limits: Not assessed.
- WA Specifics: Vouchers (~$80/season); serves ~20,000 via AAAs.
- Services: Vouchers (~$80/season) for produce at farmers’ markets.
Claim What’s Yours Financial Aid for Washington Seniors
WA Medicaid COPES
Community Options Program Entry System (COPES)
Requirements:
General:Age 65+ or disabled, Washington resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025):~$2,829/month (300% FBR, individual).- Asset Limits:$2,000 (individual), $3,000 (couple).
WA Specifics:High demand in urban areas (e.g., Seattle).
Benefits without Contact:
- Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($70/day), home modifications ($1,500 avg.).
WA NFCSP
Washington Family Caregiver Support Program
Requirements:
- General:Caregiver of someone 60+ (or with dementia), Washington resident.
- Income Limits:No strict limit; prioritizes low-income.
- Asset Limits:Not applicable.
- WA Specifics:High urban demand; rural outreach.
Benefits without Contact:
- Services: In-home respite (4-6 hours/day), adult day care (~$70/day), short-term facility care (up to 5 days).
Washington Community First Choice
Community First Choice (CFC)
Requirements:
- General:Age 65+ (or disabled 18+), WA resident, Medicaid-eligible, need help with 2+ ADLs/IADLs.
- Income Limits (2025):~$2,829/month; QIT optional.
- Asset Limits:$2,000 (individual), $3,000 (couple).
- WA Specifics:Broader than COPES; serves ~20,000; self-directed option.
Benefits without Contact:
- Services: Personal care (4-6 hours/day), respite (~240 hours/year), assistive devices, training, transportation.
Washington OAA Services
Older Americans Act (OAA) Services
Requirements:
- General:Age 60+, WA resident; no income/asset limits.
- Income Limits (2025):None; donations encouraged.
- Asset Limits:Not assessed.
- WA Specifics:13 AAAs; includes Meals on Wheels; rural focus.
Benefits without Contact:
- Services: Meals (~$5-$7/meal), transportation, homemaker services (~4 hours/week), respite (~5 days/year), legal aid.
Washington Medicare Savings Program
Medicare Savings Program (MSP)
Requirements:
- General:Age 65+ or disabled, WA resident, Medicare Part A/B.
- Income Limits (2025):~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
- Asset Limits:$9,430 (individual), $14,130 (couple).
- WA Specifics:Includes Extra Help for Part D; no waitlist.
Benefits without Contact:
- Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Washington LIHEAP
Low-Income Home Energy Assistance Program (LIHEAP)
Requirements:
- General:Age 60+ prioritized, WA resident, low-income household.
- Income Limits (2025):~$3,970/month (185% FPL).
- Asset Limits:Not assessed.
- WA Specifics:Covers gas, electric, wood; emergency aid available.
Benefits without Contact:
- Services: Heating/cooling aid ($300-$1,000/season), crisis aid ($500 max).
Washington SCSEP
Senior Community Service Employment Program (SCSEP)
Requirements:
- General:Age 55+, unemployed, low-income, WA resident.
- Income Limits (2025):~$1,983/month (125% FPL).
- Asset Limits:Not specified.
- WA Specifics:Priority for veterans, rural residents; AARP partnership.
Benefits without Contact:
- Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
Washington VA Aid and Attendance/Housebound
VA Aid and Attendance (A&A) and Housebound Benefits
Requirements:
- General:Age 65+ or disabled veteran/spouse, WA resident, wartime service, ADL help (A&A) or homebound.
- Income Limits (2025):Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
- Asset Limits:~$155,356 (net worth).
- WA Specifics:High veteran use; supports rural/urban needs.
Benefits without Contact:
- Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs.
Washington Senior Property Tax Exemption
Senior Citizens Property Tax Exemption
Requirements:
- General:Age 61+ or disabled retiree, WA resident, homeowner, income-based.
- Income Limits (2025):~$45,000-$70,000/year (varies by county, e.g., King: $70,000).
- Asset Limits:Not assessed; home value cap varies (~$250,000-$400,000).
- WA Specifics:Saves ~$500-$1,500/year; offered statewide.
Benefits without Contact:
- Services: Tax exemption (~$500-$1,500/year depending on county).
Washington SFMNP
Senior Farmers’ Market Nutrition Program (SFMNP)
Requirements:
- General:Age 60+, WA resident, low-income.
- Income Limits (2025):~$2,322/month (185% FPL).
- Asset Limits:Not assessed.
- WA Specifics:Vouchers (~$80/season); serves ~20,000 via AAAs.
Benefits without Contact:
- Services: Vouchers (~$80/season) for produce at farmers’ markets.
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