Inspection Report Summary
The most recent inspection on June 20, 2025, found no deficiencies during a complaint investigation. Earlier inspections showed a mixed record with some deficiencies related mainly to client safety and service plan updates, as well as medication management issues identified in prior complaint investigations. Inspectors cited failures to update service plans after incidents of falls and elopement, and earlier reports noted medication misappropriation by a staff member that led to termination. Complaint investigations were mostly unsubstantiated except for the substantiated medication issue in 2021. The facility’s inspection history shows some improvement with no deficiencies found in the latest visit following earlier citations.
Deficiencies (last 5 years)
Deficiencies (over 5 years)
0.4 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
93% better than Connecticut average
Connecticut average: 5.6 deficiencies/yearDeficiencies per year
4
3
2
1
0
Census
Latest occupancy rate
95% occupied
Based on a April 2024 inspection.
Census over time
Inspection Report
Complaint Investigation
Capacity: 13
Deficiencies: 0
Jun 20, 2025
Visit Reason
The inspection visit was conducted as a complaint investigation related to CT# 44655.
Findings
No violations of the General Statutes of Connecticut and/or regulations of Connecticut State Agencies were identified at the time of this inspection.
Complaint Details
Complaint investigation CT# 44655 was conducted and no violations were substantiated.
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Jessica Brown | Executive Director | Personnel contacted during the inspection. |
| Michael J. Smith | RN | Report submitted by. |
Inspection Report
Complaint Investigation
Census: 73
Capacity: 77
Deficiencies: 0
Apr 18, 2024
Visit Reason
The inspection visit was conducted as a renewal licensing inspection and included a complaint investigation related to complaint numbers 38389, 38432, and 38191.
Findings
Violations of the General Statutes of Connecticut and/or regulations of Connecticut State Agencies were identified during this inspection. Verification of Alzheimer's special care units and infection prevention and control requirements were also conducted.
Complaint Details
Complaint investigation was conducted for complaints 38389, 38432, and 38191. Specific substantiation status is not stated.
Report Facts
Memory Care/Traditional beds: 13
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Jessica Brown | ED | Personnel contacted during inspection |
| Corrina Vendetto | SALSA | Personnel contacted during inspection |
| Paige Menditto | Reg. Dir. Resident Care | Personnel contacted during inspection |
| Elizabeth T Heiney | SNC-FLIS | Report submitted by |
Inspection Report
Renewal
Census: 73
Capacity: 77
Deficiencies: 0
Apr 18, 2024
Visit Reason
The inspection was conducted as a biennial re-licensure visit which included investigation of prior complaints and renewal of the facility license.
Findings
Violations of the General Statutes of Connecticut and/or regulations were identified during the inspection. The report includes verification of Alzheimer's special care units and infection control requirements. Approval for issuance of license was granted.
Complaint Details
The visit included investigation of complaints numbered 38389, 38432, and 38191.
Report Facts
Memory Care Capacity: 13
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Jessica Brown | ED | Personnel contacted during inspection |
| Corrina Vendetto | SALSA | Personnel contacted during inspection |
| Paige Menditto | Reg. Dir. Resident Care | Personnel contacted during inspection |
| Elizabeth Heiney | SNC-FLIS | Nurse Consultant and report submitter |
Inspection Report
Monitoring
Deficiencies: 0
Nov 27, 2023
Visit Reason
The inspection visit was conducted as a strike monitoring visit related to complaint investigation #36640 at Academy Point at Mystic.
Findings
No violations of the General Statutes of Connecticut and/or regulations of Connecticut State Agencies were identified at the time of this inspection.
Complaint Details
Complaint investigation #36640 was referenced in relation to this strike monitoring visit.
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Bonnie Pollard-Johnson | Executive Director | Personnel contacted during the inspection. |
| Megan Edson-Sawyer | Survey Team Leader | Named as Survey Team Leader and Nurse Consultant. |
| Elizabeth Heiney | Supervisor | Named as Supervising Nurse Consultant/Health Program Supervisor. |
Inspection Report
Plan of Correction
Deficiencies: 1
Nov 27, 2023
Visit Reason
An unannounced visit was made to Benchmark Assisted Living LLC on November 27, 2023, by a representative of the Facility Licensing and Investigations Section of the Department of Public Health for the purpose of conducting an investigation.
Findings
The Assisted Living Services Agency (ALSA) failed to ensure clients' safety and failed to update service plans and assessments with changes in clients' conditions. Specifically, Client #1 and Client #2 had incidents of falls and elopement that were not properly evaluated or addressed in their service plans. The Executive Director failed to identify additional elopement evaluations and revise service plans accordingly.
Complaint Details
The visit was complaint-related, referenced as Complaint CT #36640. The complaint involved failure to ensure client safety and proper updating of service plans after incidents.
Deficiencies (1)
| Description |
|---|
| The ALSA failed to ensure clients' safety and failed to update service plans and assessments with changes in clients' conditions, including failure to identify and revise interventions after incidents of falls and elopement for Client #1 and Client #2. |
Report Facts
Effective Date: Dec 18, 2023
Incident Dates: Nov 11, 2023
Incident Dates: Nov 12, 2023
Admission Dates: Aug 25, 2023
Admission Dates: Nov 8, 2023
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Elizabeth T. Heiney | Supervising Nurse Consultant | Signed letter and contact for plan of correction response |
| Bonnie Pollard-Johnson | Executive Director | Named in relation to failure to identify additional elopement evaluations and revise service plans |
Inspection Report
Complaint Investigation
Deficiencies: 1
Sep 21, 2021
Visit Reason
An unannounced visit was made to Benchmark Assisted Living LLC on September 21, 2021 by a representative of the Facility Licensing and Investigations Section of the Department of Public Health for the purpose of conducting an investigation related to complaint #30461.
Findings
The facility was found to have violated regulations related to the protection of clients' property, specifically involving misappropriation of medication for two clients. The investigation identified failures in medication management and documentation, including improper handling and diversion of medications by a staff member.
Complaint Details
Complaint #30461 triggered the investigation. The complaint was substantiated based on clinical record review, staff interviews, and policy review revealing misappropriation of medication by RN #1, who was subsequently terminated.
Deficiencies (1)
| Description |
|---|
| Failure to protect the client's property related to misappropriation of medication for two clients. |
Report Facts
Complaint number: 30461
Effective date: Jun 15, 2021
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Cheryl Davis | Public Health Services Manager | Signed the report and is the contact for questions regarding the violation |
| RN #1 | Identified as the staff member who misappropriated medication and was terminated | |
| Pill Finder | RN designee who identified pills during the investigation |
Inspection Report
Renewal
Census: 57
Capacity: 70
Deficiencies: 0
Sep 16, 2021
Visit Reason
The inspection was conducted as a renewal licensing inspection for the assisted living facility Bal Mystic.
Findings
No violations of the General Statutes of Connecticut and/or regulations of Connecticut State Agencies were identified at the time of this inspection.
Report Facts
Licensed Bed Capacity: 70
Census: 57
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Bonnie Pollard Johnson | Executive Director | Personnel contacted during inspection |
| Senetra Wright | Acting SABST | Personnel contacted during inspection |
| Laura Boggio | RN Nurse Consultant | FLIS Staff conducting inspection and report submission |
Inspection Report
Renewal
Census: 57
Capacity: 70
Deficiencies: 0
Sep 14, 2021
Visit Reason
The inspection visit was conducted as a renewal licensing inspection of the assisted living facility.
Findings
No violations of the General Statutes of Connecticut and/or regulations of Connecticut State Agencies were identified at the time of this inspection.
Report Facts
Licensed Bed: 70
Census: 57
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Bonnie Pollard Johnson | Executive Director | Personnel contacted during inspection |
| Sandra Wright | Acting SA/SA Designee | Personnel contacted during inspection |
Inspection Report
Renewal
Census: 73
Deficiencies: 0
Dec 19, 2018
Visit Reason
The inspection was conducted as a renewal licensing inspection of the assisted living facility.
Findings
Violations of the General Statutes of Connecticut and/or regulations were identified at the time of this inspection. Approval for issuance of license was granted.
Report Facts
Census: 60
Census: 13
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Tashawn Leahy | ALSA | Personnel contacted during inspection |
| Bonnie Pollard-Johnson | Personnel contacted during inspection | |
| Joyce Stuben | Regional | Personnel contacted during inspection |
| Loan D Nguyen | Supervisor | Approval for issuance of license granted by |
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