Inspection Reports for American Grand Assisted Living Suites

A complaint investigation and verification visit were conducted to determine if American Grand Assisted Living Suites was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.

The Department issued a Statement of Deficiency (SOD #8IN915) for violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83. An $800 forfeiture was imposed for violations identified, and the licensee was ordered to comply immediately and implement corrective measures.

The visit was complaint-related, conducted to verify compliance with applicable statutes and administrative codes. The Department found violations resulting in a Statement of Deficiency and imposed a forfeiture.

Surveyor conducted an onsite visit to investigate 3 complaints and conduct a verification visit at American Grand Assisted Living Suites. Additional information was received through 09/23/2025.

One of three complaints was substantiated and one new deficiency was identified. The provider failed to ensure implementation of individual service plans for Resident 8 regarding shower acceptance and for Resident 12 regarding room cleanliness, including unclean bedding, food left on bed, and an unclean cat litter box.

Three complaints were investigated; one complaint was substantiated related to failure to implement ISPs for Residents 8 and 12. Resident 8 frequently refused showers and staff did not follow ISP interventions. Resident 12's room was found dirty with old food on bed and an unclean litter box, confirmed by interviews and observations.

The surveyor conducted an onsite visit to investigate one complaint and to complete verification visits for two prior Statements of Deficiency dated 02/19/2025 and 11/27/2024. The complaint was substantiated.

The investigation found multiple repeat deficiencies including failure to update Resident 8's individual service plan to address shower refusals, failure to ensure medication administration needs were met with medications missing from the medication cart, and staff mistreatment of residents by Caregivers G and H. The facility had not assessed root causes for shower refusals or updated care plans accordingly. Medication administration documentation was inaccurate and medications were unavailable. Caregivers were reported to be verbally disrespectful and involved in a physical altercation.

The complaint was substantiated and involved concerns about the provider's response to shower refusals, medication administration and documentation, and mistreatment of residents by staff.

A complaint investigation and verification visit were conducted on July 14, 2025, to determine if American Grand Assisted Living Suites was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.

The Department issued a Statement of Deficiency (SOD #8IN914) citing violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, resulting in a Notice of Violation, an Order to Comply, Special Orders requiring resident rights training, and a total forfeiture of $1,400.00. A $200 inspection fee was also assessed for a verification visit.

The visit was complaint-related, conducted to verify compliance with applicable statutes and codes. The Department found violations and issued enforcement actions including forfeitures and orders.

A complaint investigation, standard survey, and verification visit were conducted to determine if American Grand Assisted Living Suites was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.

The Department issued a Statement of Deficiency (SOD) #8IN913 for violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83. The licensee was ordered to comply immediately with requirements to protect resident health, safety, and welfare, including training staff and providing documentation to legal representatives. A forfeiture of $500 was imposed for violations.

The visit was complaint-related, involving a complaint investigation, standard survey, and verification visit to assess compliance with applicable statutes and codes.

The surveyor investigated one complaint alleging residents were not being administered medications appropriately, conducted a standard survey, and a verification visit.

The complaint was unsubstantiated. However, two new deficiencies were identified during the standard survey, including a repeat violation related to medication administration and treatment. Caregiver G did not ensure Resident 7 ingested medication prior to leaving the room and was observed treating Resident 7 without courtesy and respect, causing discomfort.

The complaint alleged residents were not being administered medications appropriately. The complaint was investigated and found unsubstantiated.

A complaint investigation was conducted on November 27, 2024, to determine if American Grand Assisted Living Suites was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.

The Department issued a Statement of Deficiency (SOD #E48B11) for violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, resulting in a Notice of Violation and an imposed forfeiture totaling $900.00.

Complaint investigation concluded on November 27, 2024, resulting in findings of noncompliance and issuance of Statement of Deficiency #E48B11.

The surveyor conducted two complaint investigations at American Grand Assisted Living Suites based on concerns received regarding admission agreements and service plans.

Three deficiencies were identified, including a repeat violation. Deficiencies involved incomplete admission agreements missing service charge rates, failure to update individualized service plans (ISP) to reflect changes in resident needs and behaviors, and inadequate documentation of PRN psychotropic medications on ISPs for two residents.

Two complaints were investigated; two of two complaints were unsubstantiated. One deficiency was a repeat violation from prior statements of deficiency dated 2019, 2021, and 2022.

A complaint investigation and verification visit were conducted on July 30, 2024, to determine if American Grand Assisted Living Suites was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.

The Department found violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, resulting in a Statement of Deficiency (SOD) #8IN912 and imposed a total forfeiture of $2,530.00. The licensee was ordered to comply with requirements immediately and implement corrective measures to ensure proper care and treatment of residents.

The visit was complaint-related, conducted to verify compliance with applicable statutes and administrative codes. The Department issued a Statement of Deficiency #8IN912 and imposed forfeitures for violations found during the investigation.

Surveyors conducted 7 complaint investigations and a verification visit due to complaints alleging concerns with medication administration and call light response times.

Four deficiencies were identified including repeated medication administration failures, lack of written grievance summaries, incomplete medication administration documentation, and inadequate response to call lights resulting in resident neglect and safety concerns.

Seven complaints were investigated; four were substantiated including medication administration failures and inadequate call light response times. Complaints included long wait times for assistance, medication not available, and lack of grievance documentation.

A complaint investigation was conducted on October 11, 2023, to determine if American Grand Assisted Living Suites was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.

The Department issued a Statement of Deficiency (SOD #8IN911) for violations related to medication administration and documentation deficiencies. Enforcement actions include a forfeiture totaling $1,820.00 with a reduced payment option of $1,183.00 if not appealed.

The complaint investigation concluded that the facility was not in substantial compliance with Wis. Stat. ch. 50 or Wis. Admin. Code ch. DHS 83, resulting in issuance of SOD #8IN911.

The surveyor conducted 4 complaint investigations at American Grand Assisted Living Suites due to allegations that residents did not receive prescribed medications and other care concerns.

Three deficiencies were identified, including failure to administer prescribed medications timely to a resident, unclean and odorous shared resident rooms, and failure to assist a resident with incontinence in a timely and respectful manner. Three out of four complaints were substantiated, with some deficiencies being repeat violations.

The complaint investigation was triggered by allegations that residents did not receive prescribed medications and were left sitting in urine during incontinence episodes. Three out of four complaints were substantiated.

A standard survey, verification visit, and complaint investigation were conducted to determine if American Grand Assisted Living Suites was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.

The Department issued a Statement of Deficiency (SOD #QP0C16) for violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83. A verification visit was later conducted to determine if prior violations were corrected, resulting in a $200 inspection fee assessment.

The visit included a complaint investigation to assess compliance with regulatory requirements; specific substantiation status is not stated.

Surveyors conducted onsite visits on 04/11/2023 and 04/12/2023 to complete a standard survey, a verification visit, and five complaint investigations at American Grand Assisted Living Suites.

Eight of eight previous deficiencies were corrected and four of five complaints were unsubstantiated. One new deficiency was identified related to failure to immediately notify a resident's power of attorney of a significant change in condition.

The complaint received in December 2022 alleged the provider did not provide appropriate health monitoring for a resident during June 2021. Four of five complaints were unsubstantiated. The substantiated complaint involved delayed notification to Resident 1's POA regarding increased pain after a fall on 05/01/2021.