Inspection Reports for Atria Rancho Mirage

An unannounced annual required visit was conducted to evaluate the facility's compliance with licensing requirements.

The facility was found to be clean, well-maintained, and compliant with all licensing requirements. No deficiencies were cited during the visit.

The inspection was an unannounced annual inspection conducted by Licensing Program Analysts to assess compliance with regulatory requirements.

The facility was found to be in compliance with all reviewed areas including resident records, physical plant safety, food service, employee records, and fire safety regulations. No deficiencies were cited during this inspection.

An unannounced complaint investigation visit was conducted in response to an allegation that staff would not change a resident's diaper.

The investigation found that staff do check and assist the resident with diaper changes as needed, and the allegation was deemed unsubstantiated based on interviews and record review.

The allegation was that staff would not change Resident One's diaper. Interviews with the resident and staff, as well as record review, showed that staff regularly check and assist with diaper changes. The allegation was unsubstantiated.

The visit was an unannounced case management visit to obtain signatures for an amended case management report deficiency page dated 1/12/23.

No other citations or deficiencies were noted during this visit. An exit interview was conducted and a copy of the report and amended deficiency page was provided to the Executive Director.

The inspection was an unannounced annual inspection conducted to evaluate compliance with state regulations and facility standards.

The facility was found to be clean, well-maintained, and in compliance with all applicable regulations. No deficiencies were observed during the inspection.

The inspection was an unannounced complaint investigation visit triggered by an allegation that facility staff were financially abusing a resident.

The investigation substantiated that a staff member accepted money from a resident in violation of facility policy, specifically involving cashed checks. Two other allegations regarding medication administration and resident dignity were found unsubstantiated.

The complaint alleged financial abuse by facility staff involving resident #1's bank account. The allegation was substantiated based on evidence that staff member S1 received a $150 check from the resident, violating facility policy. Other allegations about medication and dignity were unsubstantiated.

An unannounced complaint investigation was conducted in response to allegations received on 2023-05-05 regarding lack of supervision resulting in resident injuries from falls, failure to provide planned activities, and unmet care needs.

The investigation found insufficient evidence to substantiate the allegations. Resident One (R1) sustained two falls but no injuries were observed, and R1 declined interviews. Staff reported encouraging R1 to participate in activities and assisting with care needs, though R1 sometimes refused assistance.

The complaint was unsubstantiated due to insufficient evidence to prove the alleged violations occurred. Allegations included lack of supervision causing falls, failure to provide planned activities, and unmet care needs for Resident One (R1).

The visit was an unannounced case management visit regarding an eviction process taking place at the facility.

During the visit, staff and a resident were interviewed, and resident and facility records were reviewed to ensure the eviction process complied with Title 22, California Code of Regulations. No deficiencies were noted at the time of the visit.

An office meeting was held to discuss the current management team in place at Gladwell Rancho Mirage and to confirm the managing members identified on the Administrative Organization form submitted in 2019 are still current.

The meeting confirmed the current management team and requested submission of a current Personnel Report by January 27, 2023. Contact information for the assigned Licensing Program Analyst was provided, and an exit interview was conducted with the Regional Vice President.

The inspection was an unannounced complaint investigation visit conducted in response to a complaint received on 2020-07-06 alleging inadequate staff response to resident pull cords, insufficient staffing, poor food quality and quantity, and improper staff training.

The investigation found insufficient evidence to substantiate any of the allegations. Staff responded to pull cords within 15 minutes, staffing levels were adequate, food quality and quantity met standards, and staff were properly trained.

The complaint included allegations that staff do not respond to residents' pull cords in a timely manner, the facility lacks adequate staffing, food quality and quantity are inadequate, and staff are not properly trained. All allegations were found unsubstantiated due to insufficient evidence.

The Licensing Program Analyst conducted an unannounced case management visit to follow up on information needed by the Department.

A deficiency was cited because the Assistant Executive Director (Interim Administrator), April Princesa, was not properly associated with the facility in the clearance roster, posing a potential health and safety risk. No other citations were noted during the visit.

The inspection was an unannounced annual inspection limited to infection control due to an active COVID-19 outbreak at the facility.

The inspection focused on COVID-19 infection control practices, confirming availability of hand sanitizer, PPE supplies, staff training on infection control, symptom screening of residents, staff, and visitors, and adherence to COVID-19 mitigation protocols.

An unannounced annual inspection was conducted with an emphasis on infection control.

The inspection found sufficient hand hygiene supplies, cleaning and disinfecting provisions, and proper use of face coverings. The facility has a designated infection control lead responsible for tracking COVID-19 cases and ensuring adequate PPE and staff training.

An unannounced complaint investigation visit was conducted in response to a complaint received on 2021-03-01 regarding allegations of staff not speaking to residents with dignity, failure to provide incontinent care, and unclean dementia unit patio and living room.

The investigation found no preponderance of evidence to substantiate the allegations. Observations and interviews indicated that the dementia unit areas were clean, and the incontinent care allegation was not supported by evidence. No deficiencies were cited.

The complaint was unsubstantiated. Allegations included staff not speaking to residents with dignity, failure to provide incontinent care to a resident, and unclean dementia unit patio and living room. Interviews and observations did not support these allegations.

This unannounced visit was conducted to investigate a complaint alleging that a resident fell while in care and sustained scrapes and bruises on his knees.

The investigation found insufficient evidence to corroborate or refute the allegation. Resident notes, incident reports, and employee interviews did not confirm that the resident had a fall or injury while in care. The complaint was determined to be unsubstantiated.

Complaint allegation was unsubstantiated due to lack of preponderance of evidence to prove the alleged violation occurred.

The visit was a case management telephone call conducted due to COVID-19 to verify that an individual named in a Confirmation of Removal letter was not present, employed, or residing at the facility.

The Licensing Program Analyst verified that the individual named in the Confirmation of Removal letter was not present at the facility. No deficiencies were cited during this visit.