Inspection Reports for Atria San Juan

Unannounced complaint investigation visit conducted in response to multiple allegations received on 06/21/2021 regarding resident care, privacy, safeguarding of personal items, and provision of activities at the facility.

All allegations were found to be unsubstantiated based on evidence gathered during the investigation. Activities were observed and reported to be provided despite some residents choosing not to participate. Resident personal items were managed according to facility procedures. Privacy during visits was maintained, and no evidence supported malnourishment claims.

The complaint investigation addressed allegations of resident malnourishment, lack of privacy during visits, failure to safeguard personal items, and failure to provide activities. All allegations were deemed unsubstantiated due to lack of preponderance of evidence.

Licensing Program Analyst Joseph Alejandre made an unannounced visit to conduct the required annual inspection of the facility.

The facility was found to be in compliance with no deficiencies cited. The facility was clean, organized, and well-maintained with all safety equipment operational. Staff files, resident records, and medications were reviewed with no discrepancies observed.

The inspection was conducted as a case management visit following a report received on April 29, 2025, regarding a possible abuse incident involving a resident during medication administration on April 28, 2025.

The investigation found that the resident bit staff during medication administration but no evidence of abuse was found. The resident suffered no injuries and law enforcement took no action. No deficiencies were issued as a result of this visit.

The complaint involved a report that Staff 1 may have forced a resident's mouth open to administer medication. Staff 1 was bitten by the resident during the attempt. The incident was reported to the memory care director and law enforcement was notified but took no action. The resident was assessed with no injuries noted. Based on interviews, no abuse was substantiated.

Licensing Program Analyst Joseph Alejandre made an unannounced visit to conduct the required annual inspection of the facility.

The inspection found no deficiencies. The facility was toured, safety equipment and emergency supplies were checked, staff files and resident records were reviewed with no discrepancies noted, and residents were observed participating in activities.

An unannounced complaint investigation visit was conducted in response to an allegation that the facility failed to provide a resident's records to an authorized representative.

The investigation found that the resident in question was never a resident at the facility and no request for records was received. Therefore, the allegation was deemed unfounded.

The complaint alleged the facility failed to provide resident's records to an authorized representative. The allegation was investigated and found to be unfounded.

The inspection was an unannounced complaint investigation visit conducted to investigate allegations including illegal eviction, failure to honor admission agreement, and failure to administer medication as prescribed.

All allegations were found to be unsubstantiated or unfounded. The investigation revealed no evidence of illegal eviction or failure to honor the admission agreement, and medication administration was found to be compliant with prescribed requirements.

The complaint investigation addressed three allegations: illegal eviction, facility not honoring admission agreement, and staff failing to administer medication as prescribed. The illegal eviction and admission agreement allegations were found to be unfounded, meaning false or without reasonable basis. The medication administration allegation was deemed unsubstantiated, meaning there was no preponderance of evidence to prove the violation did or did not occur.

An unannounced visit was made to conduct the required annual inspection (mitigation) of the facility.

The inspection found no deficiencies. The facility was observed to be clean, organized, and compliant with COVID-19 precautions, safety measures, and emergency preparedness. No hazards or obstacles were noted.

Licensing Program Analyst Joseph Alejandre made an unannounced visit to conduct the annual visit for mitigation control at the facility.

The facility was found to be organized and clean with no deficiencies cited. All medications were secured, fire extinguishers were fully charged, and no hazards or obstacles were observed. The facility's Covid-19 mitigation plan was reviewed and found to be in accordance with guidelines.