Inspection Reports for Bay Harbor of Deforest

4897 INNOVATION DRIVE, WI, 53532

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Deficiencies (last 3 years)

Deficiencies (over 3 years) 11.7 deficiencies/year

Deficiencies are regulatory violations found during state inspections.

154% worse than Wisconsin average
Wisconsin average: 4.6 deficiencies/year

Deficiencies per year

12 9 6 3 0
2023
2024
2025

Census

Latest occupancy rate 24 residents

Based on a October 2025 inspection.

Census over time

0 20 40 60 80 Jan 2023 Oct 2023 Jun 2024 May 2025 Oct 2025
Inspection Report Follow-Up Census: 24 Deficiencies: 0 Oct 9, 2025
Visit Reason
Surveyor conducted a verification visit at Bay Harbor of DeForest to verify correction of previous deficiencies.
Findings
No deficiencies were identified during the verification visit. A $200 revisit fee is being assessed under statutory provisions.
Report Facts
Revisit fee: 200
Notice Deficiencies: 0 May 27, 2025
Visit Reason
A verification visit was conducted on 05/27/2025 to determine if Bay Harbor of Deforest was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.
Findings
The Department found violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, resulting in a Notice of Violation and an imposed forfeiture of $800.00. The licensee is ordered to comply with all requirements within 45 days and is subject to a $200 inspection fee for a revisit to verify compliance.
Report Facts
Forfeiture amount: 800 Reduced forfeiture amount: 520 Forfeiture split: 400 Compliance timeframe: 45 Revisit inspection fee: 200 Appeal timeframe: 10
Employees Mentioned
NameTitleContext
Kenneth BrotheridgeAssisted Living DirectorSigned the Notice and Order letter
Hillary HolmanAssisted Living Regional DirectorContact person for questions about the letter
Inspection Report Follow-Up Census: 19 Deficiencies: 2 May 27, 2025
Visit Reason
On 05/27/2025, a surveyor conducted a verification visit at Bay Harbor of DeForest to assess compliance with medication administration and resident care requirements, identifying two deficiencies including a repeat violation.
Findings
Two deficiencies were identified, including a repeat deficiency related to failure to administer medications as prescribed for one resident and failure to provide assistance with stockings for two residents. The provider was found not to ensure residents received appropriate care and medication administration as prescribed.
Deficiencies (2)
Description
Provider did not administer medications in the intervals prescribed by a practitioner for 1 of 4 residents, specifically Resident 12 did not receive Fluticasone Propionate and Salmeterol inhaler and Refresh Optive lubricant eye drops as prescribed.
Provider did not ensure residents received appropriate care; Resident 12 did not receive assistance with stockings due to unavailability and Resident 25 did not receive routine assistance with placement of stockings.
Report Facts
Revisit fee: 200 Census: 19 Medication administration opportunities: 136 Medication administrations documented: 129 Medication doses remaining: 16 Medication vials remaining: 10 Medication administration days: 54 Medication administration doses: 108 Medication administration opportunities: 32
Employees Mentioned
NameTitleContext
EEChief Operating OfficerInterviewed regarding Resident 12 and Resident 25 medication and care records
YYAssistant Executive DirectorInterviewed regarding Resident 12 and Resident 25 medication and care records; contacted pharmacy about inhaler delivery
VVMed PasserReviewed Resident 12's medications and answered questions about inhaler start date
Inspection Report Enforcement Deficiencies: 2 Jan 13, 2025
Visit Reason
A verification visit was conducted on 01/13/2025 to determine if The Koselig House was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities (CBRF). The visit was to assess compliance and resulted in issuance of a Statement of Deficiency (SOD) #YSHR13.
Findings
The Department found violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83 at The Koselig House, leading to an imposed forfeiture totaling $2,540.00. The licensee is ordered to comply with all requirements immediately and maintain substantial compliance within 45 days. A $200 inspection fee for a revisit was also assessed.
Deficiencies (2)
Description
Violation of DHS Code 83.32(3)(h)
Violation of DHS Code 83.35(3)(d)
Report Facts
Forfeiture amount: 2540 Forfeiture amount: 1640 Forfeiture amount: 900 Reduced forfeiture amount: 1651 Revisit inspection fee: 200 Compliance timeframe: 45 Payment timeframe: 10
Employees Mentioned
NameTitleContext
Kenneth BrotheridgeAssisted Living DirectorSigned the Notice and Order letter
Hillary HolmanAssisted Living Regional DirectorContact person for questions about the letter
Inspection Report Follow-Up Census: 15 Capacity: 72 Deficiencies: 4 Jan 8, 2025
Visit Reason
On 01/08/2025, surveyors conducted a verification visit at The Koselig House following previous deficiencies. The visit aimed to verify correction of prior medication administration and service plan deficiencies.
Findings
Four deficiencies were identified, all repeat violations related to medication administration and individualized service plan updates. The provider failed to administer medications as prescribed for several residents and did not update service plans to reflect changes in residents' needs. Additionally, dietary menus were not posted or planned properly.
Deficiencies (4)
Description
Provider did not administer medications in the intervals prescribed by a practitioner for 4 of 6 residents reviewed.
Provider did not ensure that the Individualized Service Plan (ISP) was updated when there was change in needs and physical or mental condition for 3 of 3 residents reviewed.
Provider did not treat 2 of 2 residents with courtesy, respect, and full recognition of dignity and individuality.
Provider did not have planned or posted menus readily available to residents.
Report Facts
Deficiencies identified: 4 Revisit fee: 200 Census: 15 Total licensed capacity: 72
Employees Mentioned
NameTitleContext
Administrator SSAdministratorNamed in relation to concerns about medication administration and service plan deficiencies.
Med Passer VVMedication PasserObserved medication administration and assisted residents during inspection.
Med Passer WWMedication PasserObserved assisting Resident 20 with eating.
Med Passer UUMedication PasserInterviewed regarding fall interventions and meal assistance.
Caregiver VVCaregiverInterviewed regarding meal service and resident preferences.
Caregiver UUCaregiverInterviewed regarding meal service and resident preferences.
Inspection Report Complaint Investigation Deficiencies: 0 Oct 15, 2024
Visit Reason
The inspection was conducted to investigate three complaints and two verification visits to determine if The Koselig House was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.
Findings
The Department issued a Statement of Deficiency (SOD #YSHR12) for violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, resulting in an order to comply with requirements, an extended order not to admit new residents, and the imposition of a forfeiture totaling $10,530. The facility must consult with a registered nurse to develop corrective measures and provide training to staff.
Complaint Details
The visit was complaint-related, involving three complaint investigations and two verification visits concluded on 10/15/2024. The Department found violations substantiated as detailed in SOD #YSHR12.
Report Facts
Forfeiture amount: 10530 Reduced forfeiture amount: 6844.5 Inspection fee: 200 Compliance timeframe: 45 Extension request timeframe: 10 Notification timeframe: 7 Appeal timeframe: 10
Employees Mentioned
NameTitleContext
Kenneth BrotheridgeAssisted Living DirectorSigned the Notice and Order letter
Hillary HolmanAssisted Living Regional DirectorContact person for questions about the letter
Inspection Report Complaint Investigation Deficiencies: 0 Jun 6, 2024
Visit Reason
The inspection was conducted to conclude three complaint investigations for The Koselig House to determine if the facility was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.
Findings
The Department found violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, resulting in a Statement of Deficiency (SOD #YSHR11), imposition of a $2,500 forfeiture, and orders to comply with requirements, not admit new residents, and implement corrective measures.
Complaint Details
The visit was complaint-related, concluding three complaint investigations. Specific substantiation status is not stated.
Report Facts
Forfeiture amount: 2500 Reduced forfeiture amount: 1625 Forfeiture breakdown: 200 Forfeiture breakdown: 500 Forfeiture breakdown: 500 Forfeiture breakdown: 500 Forfeiture breakdown: 500 Forfeiture breakdown: 300 Compliance timeframe: 45 Notification timeframe: 14 Extension request timeframe: 10 Forfeiture payment timeframe: 10
Employees Mentioned
NameTitleContext
Kenneth BrotheridgeAssisted Living DirectorSigned the Notice and Order letter.
Hillary HolmanAssisted Living Regional DirectorContact person for questions about the letter.
Inspection Report Complaint Investigation Census: 27 Capacity: 40 Deficiencies: 9 Jun 6, 2024
Visit Reason
Surveyors conducted 3 complaint investigations at The Koselig House following concerns of abuse, neglect, injuries of unknown source, and other regulatory compliance issues.
Findings
Nine deficiencies were identified, including failure to investigate and report abuse allegations, failure to investigate injuries of unknown origin, failure to update service plans, and failure to ensure adequate staff designation and communication. Two of the three complaints were substantiated.
Complaint Details
Three complaints were investigated; two were substantiated. Issues included abuse and neglect by caregivers, injuries of unknown origin, and failure to report and investigate incidents properly.
Deficiencies (9)
Description
Failure to investigate and report abuse and neglect allegations involving caregivers and residents.
Failure to investigate injuries of unknown source, including fractured ribs and bruises.
Failure to report incidents with serious injury to the department within required timeframes.
Failure to notify resident's legal representative timely regarding allegations of abuse or misappropriation of property.
Failure to ensure facility complies with all laws governing the community-based residential facility.
Failure to maintain rooms clean and free from odors.
Failure to notify within 7 days of administrator change.
Failure to designate qualified staff as in charge when administrator is absent.
Failure to ensure service plans are updated annually or on changes, including individual service plan review.
Report Facts
Deficiencies identified: 9 Complaints investigated: 3 Complaints substantiated: 2 Census: 27 Total capacity: 40
Inspection Report Complaint Investigation Deficiencies: 0 Apr 2, 2024
Visit Reason
A standard survey and three complaint investigations were conducted on 04/02/2024 to determine if The Koselig House was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.
Findings
The Department issued Statement of Deficiency (SOD) #T56511 for violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, resulting in a Notice of Violation, Order to Comply, Special Orders, and a Notice of Imposed Forfeiture totaling $2,510.00.
Complaint Details
The visit included three complaint investigations alongside a standard survey to assess compliance with regulatory requirements.
Report Facts
Forfeiture amount: 2510 Reduced forfeiture amount: 1631.5 Forfeiture fee: 460 Forfeiture fee: 200 Forfeiture fee: 600 Forfeiture fee: 600 Forfeiture fee: 500 Forfeiture fee: 150 Compliance timeframe: 45 Appeal timeframe: 10 Inspection fee: 200
Employees Mentioned
NameTitleContext
Kenneth BrotheridgeAssisted Living DirectorSigned the Notice and Order letter
Hillary HolmanAssisted Living Regional DirectorContact person for questions about the letter
Inspection Report Complaint Investigation Census: 25 Deficiencies: 7 Apr 2, 2024
Visit Reason
Surveyors conducted a standard licensure survey and three complaint investigations at The Koselig House, identifying twelve deficiencies, including three repeat violations. Two of the three complaints were substantiated.
Findings
The facility failed to ensure admission agreements were completed before or at the time of admission for two residents. Medication administration was not consistently provided as prescribed for multiple residents, including failure to administer medications at prescribed intervals and proper documentation. Residents did not receive timely assistance with incontinence care, call light response, and personal care. The facility also failed to ensure residents could lock their bedroom doors and maintain a safe, clean, and comfortable living environment.
Complaint Details
Two of three complaints were substantiated. Complaints included failure to provide admission agreements upon admission, failure to provide prompt care during episodes of incontinence, and failure to monitor diabetic residents' blood sugar levels. Resident representatives were responsible for ordering medications, causing delays and communication issues.
Deficiencies (7)
Description
Failure to provide admission agreement before or at time of admission for 2 residents.
Failure to administer medications in prescribed intervals for 4 residents.
Failure to administer PRN psychotropic medications with proper rationale and monitoring for 1 resident.
Failure to maintain medication storage in original containers for 2 residents.
Failure to provide assistance with incontinence care and timely response to call lights for multiple residents.
Failure to ensure residents could lock bedroom doors independently.
Failure to maintain a safe, clean, comfortable, and homelike environment; presence of strong urine odor and soiled linens in resident rooms.
Report Facts
Deficiencies identified: 12 Repeat deficiencies: 3 Complaints investigated: 3 Complaints substantiated: 2 Resident census: 25 Call light alarms: 175 Call light response time: 15 Call light response time range: 20 Medication administration opportunities: 58 Medication administration documented: 57 Medication administration opportunities: 24 Medication administration documented: 20 Medication administration opportunities: 58 Medication administration documented: 19 Medication administration documented: 6 Call light alarms: 89 Call light alarms: 175
Employees Mentioned
NameTitleContext
Administrator AAdministratorNamed in multiple findings related to admission agreements, medication administration, resident care, and environment.
Chief Operations Officer IChief Operations OfficerNamed in findings related to medication administration, resident care, and environment.
POA JPower of AttorneyInterviewed regarding admission agreements and medication concerns for Residents 11 and 12.
POA FPower of AttorneyInterviewed regarding Resident 7's nebulizer treatment and care plan.
POA BPower of AttorneyInterviewed regarding Resident 2's incontinence care and call light concerns.
FM KFamily MemberInterviewed regarding Resident 2's incontinence care and call light concerns.
RN HRegistered NurseInterviewed regarding Resident 7's nebulizer treatment and missing sling.
Physical Therapist GPhysical TherapistInvolved in training staff on sling use and care.
Business Development EBusiness DevelopmentObserved medication carts and loose medications.
Inspection Report Follow-Up Census: 23 Deficiencies: 0 Oct 30, 2023
Visit Reason
Surveyor conducted a verification visit at Koselig House, a CBRF in DeForest, to verify correction of previous deficiencies.
Findings
No deficiencies were identified during this visit. The previously cited Statement of Deficiency dated 06/01/2023 was corrected.
Report Facts
Revisit fee: 200
Inspection Report Complaint Investigation Census: 20 Deficiencies: 6 Jun 1, 2023
Visit Reason
Surveyor completed a verification visit and complaint investigation at Koselig House, a CBRF in DeForest, based on complaints regarding resident care, narcotic counts, personal care services, cleanliness, and laundry storage.
Findings
Six deficiencies were identified including failure to assess a resident after a fall, narcotic count discrepancies, inadequate personal care services with poor call light response times and lack of supplies, failure to follow hand washing procedures, unclean environment, and improper laundry storage with clean and dirty laundry not separated.
Complaint Details
The complaint was substantiated. The investigation included concerns about resident falls, narcotic discrepancies, personal care delays, hygiene practices, facility cleanliness, and laundry storage. A $200 revisit fee was assessed under Wis. Stat. Ch. 50.
Deficiencies (6)
Description
Failure to assess Resident 4's physical condition after a fall on 05/23/2023.
Schedule II drugs were not audited daily; one tablet of Resident 5's Oxycodone was unaccounted for.
Personal care services did not allow residents to maintain independence; residents experienced long waits for assistance and lack of supplies.
Caregiver F did not follow hand washing procedures according to CDC standards.
Facility environment was not kept clean; resident bathrooms were dirty and laundry scattered.
Resident laundry was not stored separately as clean and dirty; some laundry baskets lacked plastic liners.
Report Facts
Deficiencies identified: 6 Revisit fee: 200 Resident census: 20 Narcotic tablet discrepancy: 1 Call light response time range: Response times ranged from 1 minute 39 seconds to 2 hours 3 minutes and 36 seconds.
Employees Mentioned
NameTitleContext
Administrator AFrustrated with staff response to Resident 4's fall; involved in narcotic count review and call light response audits; acknowledged staffing and supply issues.
Caregiver ESigned incident report for Resident 4's fall on 05/23/2023.
Caregiver FInvolved in narcotic audit discrepancy; confirmed delays in resident assistance; did not follow hand washing procedures; discussed laundry issues.
Sheriff GConfirmed Resident 5's 911 call for assistance and contact with facility staff.
Notice Deficiencies: 0 May 31, 2023
Visit Reason
A complaint investigation and verification visit were conducted on May 31, 2023, to determine if The Koselig House was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.
Findings
The Department found violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, resulting in a Statement of Deficiency (SOD #2U5R12) and imposed a total forfeiture of $800.00. A $200 inspection fee was also assessed for a verification visit on June 1, 2023.
Complaint Details
The visit was complaint-related, conducted to verify compliance with applicable statutes and administrative codes. Specific substantiation status is not stated.
Report Facts
Forfeiture amount: 800 Reduced forfeiture amount: 520 Inspection fee: 200 Forfeiture payment deadline: 10 Revisit fee payment deadline: 10
Employees Mentioned
NameTitleContext
Kenneth BrotheridgeAssisted Living DirectorSigned the Notice and Order letter.
Hillary HolmanAssisted Living Regional DirectorContact person for questions about the letter.
Inspection Report Complaint Investigation Deficiencies: 2 Feb 8, 2023
Visit Reason
A complaint investigation was conducted on February 8, 2023, to determine if The Koselig House was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.
Findings
The Department issued a Statement of Deficiency (SOD #2U5R11) for violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, requiring the licensee to comply with standards for resident care and assessments. A forfeiture of $1000 was imposed for specific violations, with orders to develop corrective measures and provide staff training.
Complaint Details
The visit was a complaint investigation concluded on February 8, 2023, to assess compliance with relevant statutes and codes. The Department found violations and issued a Statement of Deficiency.
Deficiencies (2)
Description
Failure to provide prompt and adequate treatment appropriate to the needs of the residents.
Failure to conduct proper pre-admission and ongoing assessments of residents' needs, abilities, and physical and mental condition.
Report Facts
Forfeiture amount: 1000 Forfeiture amount: 800 Forfeiture amount: 200 Forfeiture payment deadline days: 10 Compliance timeframe days: 45 Reduced forfeiture amount: 650
Employees Mentioned
NameTitleContext
Kathleen D. LyonsInterim Assisted Living DirectorSigned the Notice and Order letter
Hillary HolmanAssisted Living Regional DirectorContact person for questions about the letter
Inspection Report Complaint Investigation Census: 20 Deficiencies: 3 Jan 30, 2023
Visit Reason
Surveyor conducted 2 complaint investigations at Koselig House related to the facility's response to falls and calls for assistance.
Findings
Two deficiencies were identified and substantiated. Resident 1 did not receive prompt and adequate treatment following a fall resulting in rib fractures and pneumothorax. Resident 2's physical condition was not assessed timely after a fall, resulting in delayed treatment for a hip fracture and finger injury. Additionally, the provider failed to ensure a written summary of a grievance related to caregiver assistance and call light system was completed.
Complaint Details
Two complaints were substantiated related to inadequate treatment following falls and failure to complete grievance documentation.
Deficiencies (3)
Description
Provider did not ensure Resident 1 received prompt and adequate treatment following a fall on 01/21/2023 resulting in rib fractures and pneumothorax; treatment was delayed until 01/23/2023.
Provider did not ensure a written summary of a grievance related to caregiver assistance and call light system was completed.
Provider did not ensure Resident 2's physical condition was assessed timely after a fall on 12/27/2022; assessment was delayed until late morning despite limping and injury.
Report Facts
Number of complaints substantiated: 2 Number of deficiencies identified: 2 Resident 1 fall date: Jan 21, 2023 Resident 1 treatment delay days: 2 Resident 2 fall date: Dec 27, 2022 Resident 2 assessment delay hours: approx. 8
Employees Mentioned
NameTitleContext
Administrator AAdministratorInterviewed regarding follow-up after Resident 1 and Resident 2 falls and grievance documentation.
Shift Lead BManagement DesigneeOn call during Resident 1's fall on 01/21/2023.
Interim Director CInterim DirectorCorresponded regarding call light concerns and grievances.
Report
File
YSHR12SODS.PDF_18717.pdf

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