Inspection Reports for Bay Towers at Bixby Knolls

The visit was an annual inspection conducted on 9/27/2025, with a follow-up office meeting on 10/7/2025 to discuss the facility's water heating system issues and Title 22 reporting requirements.

The facility was found to have water temperatures at approximately 90 degrees Fahrenheit due to circulation pumps failing to operate properly, resulting in a citation and civil penalties. The facility failed to report this issue as required by Title 22 regulations, which is a repeat violation. Repairs were completed on 10/3/2025 and the citation was cleared on 10/7/2025 during the office meeting.

The inspection was an unannounced annual required visit conducted using the CARE Inspection Tool to evaluate compliance with licensing requirements for the facility.

The facility was generally clean, sanitary, and appropriately furnished with no discrepancies found in medication administration records. However, several deficiencies were cited including water temperature below 105F in multiple resident rooms, missing admission agreements, inventory lists, personal rights forms for residents, and missing health screenings, TB tests, and first aid card for some staff. Civil penalties were assessed for repeated violations.

An unannounced case management visit was conducted in regards to a citation provided during a prior complaint visit on 06/18/2025.

Water temperature checks were conducted in multiple rooms of building B, the assisted living unit, and in the kitchen servicing buildings A and B. Temperatures ranged from 105.3F to 120F. An exit interview was conducted with the Executive Director.

The inspection was an unannounced complaint investigation visit triggered by allegations received on 2025-06-16 regarding lack of hot water and malfunctioning air conditioning/heating at the facility.

The investigation substantiated the allegation that the facility did not have hot water due to one of two water boilers being out of repair, posing a potential health and safety risk. The boiler was repaired but initially set at the wrong temperature and later fixed by staff. The allegation regarding malfunctioning air conditioning/heating was unsubstantiated as residents, staff, and the Executive Director denied issues and operable units were observed.

The complaint investigation was substantiated for the allegation that the facility did not have hot water due to a malfunctioning water boiler. The allegation regarding air conditioner/heating not working properly was unsubstantiated.

The inspection was an unannounced complaint investigation visit triggered by allegations that the facility did not have hot water and that the air conditioner/heating was not working properly.

The investigation substantiated the allegation that the facility did not have hot water due to one of two water boilers being out of repair, posing an immediate health and safety risk. The allegation regarding the air conditioner/heating not working properly was unsubstantiated as residents, staff, and the Executive Director denied issues and operable AC units were observed.

The complaint investigation was substantiated for the allegation that the facility did not have hot water due to a malfunctioning water boiler. The allegation that the air conditioner/heating was not working properly was unsubstantiated.

The visit was a Case Management inspection with deficiencies identified, followed by a complaint investigation triggered by a complaint regarding failure to report a water heater in disrepair.

The facility failed to report to the department that one of the two water heaters was in disrepair, which poses a potential health and safety risk to all residents in care. A deficiency was cited under California Code of Regulations, Title 22, Division 6, Chapter 8.

The complaint (11-AS-20250616142252) was substantiated by interviews with the Executive Director, confirming the department was not informed about the water heater disrepair.

An unannounced Case Management visit was conducted to inspect the facility.

The report describes the facility layout and licensing details, including the number of resident rooms and floors designated for assisted living and post-acute care. No specific deficiencies or violations are noted in the report.

The inspection was an unannounced complaint investigation visit triggered by an allegation that the facility air conditioner was in disrepair and had been non-operational for over five weeks during a heatwave.

The investigation found that the complaint was unfounded. The Assisted Living licensed areas had operable air conditioning units maintained at comfortable temperatures, and residents verified no issues with their air conditioning systems. The air conditioning issues were limited to the Independent Living building, which is not licensed by Community Care Licensing.

The complaint alleged the facility air conditioner was in disrepair and non-functional for over five weeks during a heatwave. The complaint was found to be unfounded and dismissed.

An unannounced Required – 1 Year Inspection was conducted at Bay Towers at Bixby Knolls facility to evaluate compliance with licensing regulations.

The inspection found the facility to be in good condition with no deficiencies cited. Resident bedrooms, common areas, kitchen, safety measures, and staff/resident records were all in compliance with regulations.

The inspection visit was conducted as an unannounced complaint investigation regarding an allegation that the facility failed to properly address flooding in the facility.

The investigation found that the flooding occurred at a different facility not licensed through Community Care Licensing, and the affected rooms were empty and being repaired. Residents were relocated, and the complaint was determined to be unfounded with no deficiencies cited.

The complaint alleged that the facility experienced flooding on the 2nd floor throughout 5 units and did not take proper precautions to ensure resident safety. The complaint was found to be unfounded after investigation.

An unannounced Required – 1 Year Inspection was conducted at Bay Towers at Bixby Knolls facility to evaluate compliance with regulations.

The inspection found no deficiencies. The facility was observed to be clean, safe, and well-maintained with proper medication storage, adequate food supplies, and compliance with safety regulations. Staff and resident records were complete and in order.

The visit was conducted as a pre-licensing evaluation for The Laurel at Long Beach facility to assess compliance and suitability for a requested capacity of 65 ambulatory and non-ambulatory adult residents aged 65 and older.

The facility was found to have adequate accommodations including resident bedrooms, bathrooms, emergency systems, food service, and safety equipment. No deficiencies or obstructions to safe egress were observed. Fire clearance was approved for the requested capacity. The facility was reviewed for substantial compliance with operational components.

The visit was an office evaluation related to a Change of Ownership (CHOW) application for the facility, including a telephone call with the applicant and administrator to confirm understanding of licensing requirements and program policies.

The applicant and administrator successfully completed Component II of the licensing process, confirming understanding of facility operation, staff qualifications, program policies, and other regulatory requirements. The COVID-19 Mitigation Plan was discussed and a PIN was emailed.