Inspection Reports for Benchmark Senior Living at Ridgefield Crossings
CT, 06877
Back to Facility ProfileInspection Report Summary
The most recent inspection on December 9, 2024, found no deficiencies. Earlier inspections were mostly clean, with no violations identified during licensing renewals in 2021. The main deficiency noted in prior reports involved pest control issues, specifically an ineffective remediation of a cockroach infestation observed in 2018. Complaint investigations were generally unsubstantiated except for the 2018 case related to pest control. The inspection history shows improvement, with no deficiencies found in recent surveys following earlier issues.
Deficiencies (last 3 years)
Deficiencies (over 3 years)
0.3 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
95% better than Connecticut average
Connecticut average: 5.6 deficiencies/yearDeficiencies per year
4
3
2
1
0
Inspection Report
Renewal
Census: 120
Capacity: 107
Deficiencies: 0
Dec 9, 2024
Visit Reason
The inspection was conducted as a re-licensure survey to review compliance for license renewal.
Findings
No violations of the General Statutes of Connecticut or regulations were identified during this inspection. The survey included a tour, review of government authority minutes, quality assurance meeting minutes, personnel folders, staffing schedule, and clinical record reviews.
Report Facts
Memory Care Capacity: 26
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Rina Galiano | Executive Director | Personnel contacted during inspection |
| Tammy Wiegand | RN | Personnel contacted during inspection |
Inspection Report
Renewal
Capacity: 129
Deficiencies: 0
Sep 23, 2021
Visit Reason
The inspection was conducted as a licensing renewal inspection and included a complaint investigation (#30841).
Findings
No violations of the General Statutes of Connecticut or regulations were identified at the time of this inspection.
Complaint Details
Complaint investigation #30841 was conducted, but no violations were found.
Report Facts
Licensed capacity: 129
Number of ALSA clients: 109
Number of records reviewed: 3
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Lauren Gillingham | SALSA | Personnel contacted during inspection |
| Sharon Empson | Service Coordinator - Hcrt Ex Dir | Personnel contacted during inspection and managed residential community |
Inspection Report
Renewal
Deficiencies: 0
Sep 23, 2021
Visit Reason
The inspection was conducted as a renewal licensing inspection and included a complaint investigation (#30841).
Findings
No violations of the General Statutes of Connecticut and/or regulations of Connecticut State Agencies were identified at the time of this inspection.
Complaint Details
Complaint investigation #30841 was conducted, but no violations were found.
Report Facts
Number of ALSA clients: 109
Number of records reviewed: 3
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Lauren Gillingham | SALSA | Personnel contacted during inspection and SALSA |
| Sharon Empson-Hert | Executive Director | Personnel contacted and Service Coordinator |
| Regina Cordeiro | RN | SALSA Designee |
| Michael J. Smith | RN Nurse Consultant | FLIS Staff and report submitter |
Inspection Report
Complaint Investigation
Deficiencies: 0
Oct 12, 2018
Visit Reason
The inspection visit was conducted as a complaint investigation related to complaint numbers 23951 and 24045, and also included a renewal component.
Findings
The report indicates that violations of the General Statutes of Connecticut and/or regulations of Connecticut State Agencies were identified during the inspection; however, no specific violation letter or citation number is attached or referenced.
Complaint Details
Complaint investigation was conducted for complaints #23951 and #24045. The substantiation status is not explicitly stated.
Report Facts
Complaint numbers: Complaint investigation related to complaints #23951 and #24045
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Mark Madden | Plant Operations Director | Personnel contacted during inspection |
| Elizabeth Sorensen | Personnel contacted during inspection | |
| Joyce Farber | RN - Regional | Personnel contacted during inspection |
Inspection Report
Complaint Investigation
Deficiencies: 1
Oct 12, 2018
Visit Reason
An unannounced visit was made to BAL Ridgefield on October 12, 2018 by a representative of the Facility Licensing and Investigations Section of the Department of Public Health for the purpose of conducting multiple investigations.
Findings
The assisted living services agency failed to ensure effective remediation of a cockroach infestation in the kitchen and dining room. Despite increased extermination efforts and notifications to clients and staff, dead cockroaches were still observed three months after treatment, indicating ineffective remediation.
Complaint Details
The visit was complaint-related as it was triggered by issues related to pest infestation and the agency's failure to effectively remediate the problem.
Deficiencies (1)
| Description |
|---|
| Failure to ensure effective remediation of a cockroach infestation in the kitchen and dining room. |
Report Facts
Date of visit: Oct 12, 2018
Date plan of correction due: Nov 14, 2020
Date exterminator arrived for treatment: Oct 13, 2018
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| William Crawford | Executive Director | Named as person responsible for ensuring compliance with the plan of correction |
| Loan Nguyen | Supervising Nurse Consultant | Signed violation letter and contact for questions |
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