Inspection Reports for Bickford of Crystal Lake
717 McHenry Ave, Crystal Lake, IL 60014, United States, IL, 60014
Back to Facility ProfileInspection Report Summary
The most recent inspection on October 7, 2025, found the facility in compliance with applicable assisted living regulations and identified no deficiencies. Earlier inspections in June 2025 noted deficiencies related to the facility’s management of an acute gastroenteritis/norovirus outbreak, specifically failures to revise resident service plans, implement symptom monitoring interventions, and maintain appropriate safety precautions. These issues affected multiple residents and staff during the outbreak period but did not result in fines or enforcement actions listed in the available reports. Complaint investigations were conducted and substantiated the deficiencies in June 2025, while the October 2025 complaint investigations were unsubstantiated. The inspection history shows improvement, with the most recent report indicating resolution of prior concerns.
Deficiencies (last 1 years)
Deficiencies (over 1 years)
6 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
71% worse than Illinois average
Illinois average: 3.5 deficiencies/yearDeficiencies per year
4
3
2
1
0
Inspection Report
Complaint Investigation
Deficiencies: 0
Date: Oct 7, 2025
Visit Reason
The inspection was conducted as a complaint investigation for two complaints numbered 2519245/IL197749 and 2519722/IL197889.
Complaint Details
Complaint Investigation 2519245/IL197749 and Complaint Investigation 2519722/IL197889 were investigated and found to be in compliance.
Findings
The establishment was found to be in compliance with Part 295 Assisted Living and Shared Housing Establishment Administrative Code and 210 ILCS 9/1 Assisted Living and Shared Housing Act.
Inspection Report
Complaint Investigation
Deficiencies: 3
Date: Jun 4, 2025
Visit Reason
The inspection was conducted as a complaint investigation related to deficiencies in the facility's service plan, specifically regarding the management of an outbreak of Acute Gastro Enteritis (AGE)/Norovirus affecting residents and staff.
Complaint Details
Complaint Investigation 2513343/ IL190314 - Section 295.4010a)d)e)g)A)C)2)3)h) cited. The investigation was triggered by a complaint regarding inadequate service plans and outbreak management.
Findings
The facility failed to revise residents' service plans to address the AGE/Norovirus outbreak, implement interventions to monitor and manage symptoms, and maintain residents' safety by identifying appropriate precautions and personal protective equipment. This resulted in an outbreak affecting eight residents and seven staff between April 9 and April 14, 2025.
Deficiencies (3)
Failure to conduct a revision on the resident's service plan to identify and address residents affected with acute gastro enteritis (AGE)/norovirus.
Failure to implement interventions to monitor and manage residents' symptoms, prevent potential complications, and promote residents' comfort.
Failure to maintain residents' safety by identifying specific precautions and appropriate personal protective equipment to be utilized.
Report Facts
Residents affected: 8
Staff affected: 7
Outbreak duration: 6
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Wellness Director/LPN | Staff member (E2) initially showing symptoms on April 9, 2025 | |
| CNA | Staff member (E7) initially showing symptoms on April 9, 2025 | |
| Resident Assistant | Staff member (E5) affected on April 11, 2025 | |
| Maintenance | Staff member (E10) affected on April 11, 2025 | |
| Cook | Staff member (E4) affected on April 11, 2025 | |
| CNA | Staff member (E8) affected on April 12, 2025 | |
| Executive Director | Confirmed findings on June 4, 2025 | |
| Administrative Assistant/RN | Confirmed findings on June 4, 2025 |
Inspection Report
Complaint Investigation
Deficiencies: 3
Date: Jun 4, 2025
Visit Reason
The inspection was conducted in response to a complaint survey at Bickford of Crystal Lake to address regulatory violations identified during the visit.
Complaint Details
The visit was complaint-related as indicated by the reference to a complaint survey and the purpose of the document as a Statement of Correction addressing violations identified during the complaint survey.
Findings
The facility failed to revise the resident service plan to identify and address residents affected with acute gastroenteritis (AGE)/norovirus, implement interventions to monitor and manage symptoms, and maintain residents' safety by identifying appropriate precautions and personal protective equipment.
Deficiencies (3)
Failure to revise the resident service plan to identify and address residents affected with acute gastroenteritis (AGE)/norovirus.
Failure to implement interventions to monitor and manage residents' symptoms, prevent complications, and promote comfort.
Failure to maintain residents' safety by identifying specific precautions and appropriate personal protective equipment to be utilized.
Report Facts
Date of complaint survey: Jun 4, 2025
Residents recovered from acute gastroenteritis: 10
Residents to be reviewed for compliance: 3
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Julie Johnsey | Director | Named as contact and responsible for the Statement of Correction |
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