Inspection Reports for Briarwood Health and Rehabilitation Center

3888 LAVISTA ROAD, GA, 30084

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Deficiencies per Year

4 3 2 1 0
2016
2017
2018
2019
2020
2021
Moderate Unclassified

Census Over Time

20 40 60 80 100 120 Sep '17 Oct '18 Feb '20 Jun '20 May '21 Aug '21
Census Capacity
Inspection Report Abbreviated Survey Census: 95 Deficiencies: 0 Aug 27, 2021
Visit Reason
A COVID-19 Focused Infection Control Survey in conjunction with an Abbreviated/Partial Extended Survey to investigate complaint #GA00215855 was conducted.
Findings
The facility was found to be in compliance with 42 CFR §483.80 infection control regulations and CMS/CDC recommended COVID-19 practices. The complaint was unsubstantiated and no regulatory violations were cited.
Complaint Details
Complaint #GA00215855 was unsubstantiated and no regulatory violations were cited.
Report Facts
Total census: 95
Inspection Report Renewal Deficiencies: 0 May 20, 2021
Visit Reason
The inspection was conducted as a Licensure survey to assess compliance for facility licensure renewal.
Findings
No deficiencies were identified during the Licensure survey.
Inspection Report Routine Census: 85 Deficiencies: 0 May 20, 2021
Visit Reason
A standard survey was conducted at Briarwood Health & Rehabilitation from May 17, 2021 through May 20, 2021. In addition, Complaint Intake Number GA00213749 was investigated in conjunction with this standard survey.
Findings
The standard survey revealed that the facility was in substantial compliance with Medicare/Medicaid regulations. The complaint GA00213749 was found to be unsubstantiated.
Complaint Details
Complaint GA00213749 was investigated and found to be unsubstantiated.
Inspection Report Life Safety Census: 86 Capacity: 100 Deficiencies: 0 May 18, 2021
Visit Reason
The visit was conducted to perform a Life Safety Code Survey to assess compliance with Medicare/Medicaid participation requirements and the NFPA 101 Life Safety Code 2012 edition.
Findings
The facility was found to be in substantial compliance with the emergency preparedness program requirements and Life Safety Code standards. Part of the facility was not surveyed due to patients under observation for COVID-19.
Report Facts
Stories: 2 Construction Type: 2 Certified Beds: 100 Census: 86
Inspection Report Abbreviated Survey Deficiencies: 0 Mar 5, 2021
Visit Reason
An abbreviated/partial extended survey was conducted to investigate complaints #GA00211662, #GA00211696, and #GA00212580.
Findings
The complaints investigated were unsubstantiated and no deficiencies were identified during the survey.
Complaint Details
Complaints #GA00211662, #GA00211696, and #GA00212580 were investigated and found to be unsubstantiated with no deficiencies.
Inspection Report Abbreviated Survey Deficiencies: 0 Dec 30, 2020
Visit Reason
An abbreviated/partial extended survey was conducted to investigate complaint #GA00210731.
Findings
The complaint was unsubstantiated and no regulatory violations were cited during the survey.
Complaint Details
Complaint #GA00210731 was investigated and found to be unsubstantiated.
Inspection Report Abbreviated Survey Deficiencies: 0 Nov 17, 2020
Visit Reason
An abbreviated/partial extended survey was conducted to investigate complaint #GA00209743.
Findings
The complaint was unsubstantiated and no regulatory violations were cited during the survey.
Complaint Details
Complaint #GA00209743 was investigated and found to be unsubstantiated.
Inspection Report Abbreviated Survey Deficiencies: 0 Oct 29, 2020
Visit Reason
An unannounced abbreviated/partial survey was conducted to investigate complaints #GA00209096 and GA00209325.
Findings
The complaints #GA00209096 and GA00209325 were unsubstantiated with no deficiencies cited.
Complaint Details
Complaints #GA00209096 and GA00209325 were investigated and found to be unsubstantiated with no deficiencies cited.
Inspection Report Plan of Correction Deficiencies: 0 Aug 28, 2020
Visit Reason
A desk review was completed by the Fire Safety Supervisor to verify that all citations had been corrected in accordance with the approved plan of correction.
Findings
The review confirmed that all previously cited deficiencies had been corrected as per the approved plan of correction.
Inspection Report Abbreviated Survey Deficiencies: 0 Aug 25, 2020
Visit Reason
An abbreviated/partial extended survey was conducted to investigate multiple complaints against the facility.
Findings
The complaints investigated during the survey were unsubstantiated and no deficiencies were cited.
Complaint Details
The survey investigated complaints GA00203392, GA00203435, GA00203580, GA00203742, GA00204640, GA00206038, and GA00206879, all of which were found to be unsubstantiated.
Inspection Report Follow-Up Deficiencies: 0 Jul 27, 2020
Visit Reason
A follow-up to the licensure survey conducted on February 6, 2020, to verify correction of previous deficiencies.
Findings
The follow-up survey revealed that all deficiencies were corrected and the facility was in substantial compliance as of March 22, 2020.
Inspection Report Follow-Up Deficiencies: 0 Jul 27, 2020
Visit Reason
A follow-up to the Recertification survey of February 6, 2020 was conducted to verify correction of previously identified deficiencies.
Findings
The follow-up survey revealed that all deficiencies were corrected and the facility was in substantial compliance as of March 22, 2020.
Inspection Report Complaint Investigation Census: 84 Deficiencies: 0 Jun 24, 2020
Visit Reason
An investigation by desk review of complaint #GA00204868 was conducted from 6/8/2020 through 6/11/2020, followed by a COVID-19 Focused Infection Control Survey on June 23-24, 2020.
Findings
No abuse, neglect, or immediate jeopardy concerns were noted. The facility was found to be in compliance with infection control regulations and CMS/CDC recommended practices for COVID-19. No deficiencies were cited during the investigations.
Complaint Details
Investigation of complaint #GA00204868 was conducted by desk review and later onsite activities were planned but not completed due to facility access restrictions. No substantiated abuse, neglect, or immediate jeopardy was found.
Report Facts
Total census: 84
Inspection Report Routine Census: 84 Deficiencies: 0 Jun 24, 2020
Visit Reason
A COVID-19 Focused Emergency Preparedness and Infection Control Survey was conducted by Ascellon on behalf of the Georgia Department of Community Health on June 23-24, 2020.
Findings
The facility was found to be in compliance with 42 CFR §483.73 related to emergency preparedness and 42 CFR §483.80 related to infection control regulations, implementing CMS and CDC recommended practices to prepare for COVID-19.
Report Facts
Census: 84
Inspection Report Routine Census: 95 Deficiencies: 1 Feb 6, 2020
Visit Reason
A standard survey was conducted from February 3, 2020 through February 6, 2020, including investigation of multiple complaint intake numbers which were substantiated without deficiencies.
Findings
The facility was found not in substantial compliance with Medicare/Medicaid regulations related to privacy and confidentiality of residents' personal and medical information. Specifically, the facility failed to maintain privacy for four residents due to posting of signs with clinical and personal information in their rooms.
Complaint Details
Complaint Intake Numbers GA00201874, GA00202286, GA00199887, GA00200982, GA00200924, and GA00201805 were investigated in conjunction with the standard survey and were substantiated without deficiencies.
Severity Breakdown
SS= D: 1
Deficiencies (1)
DescriptionSeverity
Failure to maintain privacy and confidentiality for four residents related to posting of signs regarding clinical and personal information in their rooms.SS= D
Report Facts
Resident census: 95 BIMS score: 2 BIMS score: 0 BIMS score: 9 BIMS score: 99
Employees Mentioned
NameTitleContext
CNA BBCertified Nursing AssistantInterviewed regarding family posting signs in resident's room
CNA CCCertified Nursing AssistantInterviewed regarding family posting signs in resident's room
Charge Nurse DDCharge NurseInterviewed regarding signs posted in resident's room
Director of NursingDirector of Nursing (DON)Interviewed regarding signs posted in resident's room and family requests
Unit Manager AAUnit ManagerInterviewed regarding signs posted in resident #92's room
Inspection Report Routine Census: 36 Deficiencies: 1 Feb 6, 2020
Visit Reason
A licensure survey was conducted at Briarwood Health and Rehabilitation Center from February 3, 2020 through February 6, 2020 to assess compliance with privacy and confidentiality regulations.
Findings
The facility failed to maintain privacy and confidentiality for four residents related to posting signs containing clinical and personal information in their rooms. Signs with care instructions and personal details were visible to others, contrary to facility policy and resident rights.
Deficiencies (1)
Description
Failure to maintain privacy and confidentiality for four residents due to posting signs with clinical and personal information in their rooms.
Report Facts
Residents sampled: 36 Residents with privacy deficiency: 4
Employees Mentioned
NameTitleContext
AAUnit ManagerConfirmed presence of signs with clinical instructions visible to others
BBCNAExpressed opinion on family posting signs in resident rooms
CCCNAExpressed opinion on family posting signs in resident rooms
DDCharge NurseExpressed opinion on signs posted in resident rooms
Director of NursingDirector of NursingReported signs posted at family's request and facility policy on signage
Inspection Report Life Safety Census: 93 Capacity: 100 Deficiencies: 4 Feb 3, 2020
Visit Reason
The Life Safety Code Survey was conducted to assess compliance with 42 CFR Subpart 483.70(a) and the NFPA 101 Life Safety Code 2012 Edition requirements for Medicare/Medicaid participation.
Findings
The facility was found not in substantial compliance with life safety code requirements due to multiple deficiencies including inoperable exit sign lighting, improperly marked and unlocked fire alarm circuit, damaged sprinkler head and escutcheon plate, and a door at the bottom of an employee stairwell failing to self-close, potentially placing residents and staff at risk.
Severity Breakdown
D: 3 F: 1
Deficiencies (4)
DescriptionSeverity
Exit sign lighting was inoperable at the entrance to the Therapy Hallway and the West Wing exterior exit, risking evacuation safety for 45 residents and staff.D
Fire alarm circuit #8 was not marked red and not locked out inside the electrical panel, risking early fire warning for 100 residents and staff.F
Sprinkler head and escutcheon plate in the main electrical room were damaged and not flush with ceiling, risking fire suppression effectiveness for 2 to 3 staff members.D
Door at the bottom of the enclosed vertical stairwell connecting basement and kitchen failed to self-close, leaving a large gap and risking smoke migration to kitchen and patient corridor.D
Report Facts
Residents at risk due to exit sign lighting deficiency: 45 Residents and staff at risk due to fire alarm circuit issue: 100 Staff at risk due to sprinkler head deficiency: 3
Employees Mentioned
NameTitleContext
Staff MConfirmed findings of exit sign lighting deficiency, fire alarm circuit issue, sprinkler head damage, and door self-closing failure during facility tour
Inspection Report Abbreviated Survey Census: 94 Deficiencies: 0 Aug 23, 2019
Visit Reason
An Abbreviated/Partial Extended Survey was conducted to investigate complaints GA00196854 and GA00196724.
Findings
None of the complaints were substantiated during the survey.
Complaint Details
The investigation of complaints GA00196854 and GA00196724 found no substantiated issues.
Inspection Report Complaint Investigation Deficiencies: 0 Apr 10, 2019
Visit Reason
A complaint survey was conducted to investigate complaints GA00194020 and GA00193580 by a Registered Nurse Surveyor to determine compliance with Federal and State Long Term Care Requirements.
Findings
No deficiencies were cited during the complaint survey.
Complaint Details
The survey was complaint-related for complaints GA00194020 and GA00193580 and found no deficiencies.
Inspection Report Re-Inspection Census: 95 Deficiencies: 0 Dec 5, 2018
Visit Reason
A revisit survey was conducted to verify correction of deficiencies cited as a result of a complaint survey conducted on 2018-10-29.
Findings
All deficiencies cited during the complaint survey were found to be corrected during this revisit survey.
Complaint Details
The revisit survey was conducted following a complaint survey (GA00192237) on 2018-10-29. All cited deficiencies were corrected.
Report Facts
Census: 95
Inspection Report Complaint Investigation Deficiencies: 2 Oct 30, 2018
Visit Reason
A complaint survey was conducted to investigate complaint GA00192237 regarding alleged verbal abuse of a resident by a Certified Nursing Assistant (CNA).
Findings
The facility failed to ensure one resident was free from verbal abuse by not reporting the allegation to the State Agency, not formally investigating the complaint, and by continuing to assign the alleged perpetrator to provide care to the resident. The Administrator did not document or report the incident, and the alleged perpetrator was not suspended as required by facility policy.
Complaint Details
The complaint was substantiated. The resident alleged verbal abuse by CNA BB during a transfer using a Hoyer lift, including disrespectful comments. The facility did not report the allegation to the State Agency or suspend the alleged perpetrator. The Administrator and Director of Nursing acknowledged failures in investigation and reporting.
Severity Breakdown
SS= D: 2
Deficiencies (2)
DescriptionSeverity
Facility failed to ensure a resident was free from verbal abuse by not reporting the allegation to the State Agency and continuing to assign the alleged perpetrator to the resident's care.SS= D
Facility failed to implement written policies and procedures to prohibit and prevent abuse, neglect, and exploitation, including failure to investigate allegations, report to the State Agency, and suspend alleged perpetrators.SS= D
Report Facts
Dates CNA BB worked in East Wing: 12 BIMS score: 15 Resident length of stay: 5
Employees Mentioned
NameTitleContext
BBCertified Nursing AssistantAlleged perpetrator of verbal abuse towards Resident #1.
CCCertified Nursing AssistantWitness and involved in transfer of Resident #1.
NNLicensed Practical NurseWitness present during transfer incident involving Resident #1.
AdministratorFacility Administrator and Abuse CoordinatorInterviewed regarding incident; failed to report or document the alleged abuse.
DONDirector of NursingInterviewed regarding incident; acknowledged failure to investigate and report suspected abuse.
Activities DirectorActivities Director and Resident AmbassadorReceived complaint from Resident #1 and reported it to the Administrator.
Inspection Report Re-Inspection Census: 94 Deficiencies: 0 Oct 9, 2018
Visit Reason
A revisit survey was conducted to verify correction of deficiencies cited in the August 9, 2018 Standard Survey and to investigate Complaint GA00191778.
Findings
All deficiencies cited in the August 9, 2018 Standard Survey were found to be corrected. The complaint investigation was found to be unsubstantiated.
Complaint Details
Complaint GA00191778 was investigated and found to be unsubstantiated.
Inspection Report Follow-Up Deficiencies: 0 Sep 24, 2018
Visit Reason
A follow-up survey was conducted to verify that all previously cited survey tags had been corrected.
Findings
The follow-up survey noted that all previously cited survey tags have been corrected.
Inspection Report Complaint Investigation Census: 89 Deficiencies: 2 Aug 9, 2018
Visit Reason
A standard survey was conducted from 8/6/2018 through 8/9/2018, including investigation of Complaint Intake Numbers 189487 and 189563, to assess compliance with Medicare/Medicaid regulations for long term care facilities.
Findings
The facility was found not in substantial compliance with infection prevention and control requirements, specifically failing to ensure staff followed contact isolation precautions and proper hand hygiene for a resident with C. difficile infection. Additionally, the facility failed to perform routine maintenance on air flow mattress pumps, with dirty filters potentially affecting five residents.
Complaint Details
Complaint Intake Numbers 189487 and 189563 were investigated in conjunction with the standard survey.
Severity Breakdown
SS= D: 2
Deficiencies (2)
DescriptionSeverity
Failure to ensure staff followed contact isolation precautions and proper hand hygiene for a resident with C. difficile infection.SS= D
Failure to perform routine maintenance on air flow mattress pumps with external filters, potentially affecting five residents.SS= D
Report Facts
Resident census: 89 Resident sample size: 25 Residents affected by mattress pump issue: 5 Total residents using air flow mattresses: 8
Employees Mentioned
NameTitleContext
CNA FFCertified Nurse AideObserved failing to follow contact isolation precautions and hand hygiene for resident with C. difficile
LPN DDLicensed Practical NurseInterviewed regarding infection control procedures for C. difficile
ADONAssistant Director of Nursing / Infection Control NurseProvided information on staff training and infection control policies
UM AAUnit ManagerInterviewed about staff expectations for contact precautions
DONDirector of NursingInterviewed about staff expectations for contact precautions
Maintenance DirectorConfirmed responsibility for cleaning mattress pump filters and acknowledged failure to perform routine maintenance
Central Services Clerk HHConfirmed ordering of resident air mattresses and vendor involvement
Inspection Report Routine Deficiencies: 2 Aug 9, 2018
Visit Reason
The inspection was conducted to evaluate compliance with infection control procedures and safety standards, including proper use of contact precautions for a resident with Clostridium difficile and maintenance of air flow mattress equipment.
Findings
The facility failed to ensure proper infection control practices as a Certified Nurse Aide was observed not washing hands with soap and water after handling a meal tray from a resident on contact precautions for C. Diff. Additionally, maintenance failed to routinely clean air mattress pump filters, which were found dirty and potentially impeding air flow.
Deficiencies (2)
Description
Failure to follow infection control procedures for contact precautions related to C. Diff, including improper hand hygiene after handling contaminated items.
Failure to maintain equipment safety as air mattress pump filters were dirty and not routinely cleaned, potentially impeding air flow.
Report Facts
Date of survey completion: Aug 9, 2018 Number of air mattress pumps with dirty filters: 5 Number of air mattress pumps inspected: 8 Date of lab report for resident #294: Jul 30, 2018
Employees Mentioned
NameTitleContext
CNA FFCertified Nurse AideObserved not washing hands properly after handling contaminated meal tray and interviewed about contact precautions
LPN DDLicensed Practical NurseInterviewed regarding infection control procedures for C. Diff contact isolation
ADONAssistant Director of Nursing / Infection Control NurseProvided information on staff training and infection control expectations
UM AAUnit ManagerInterviewed about staff expectations for contact precautions and hand hygiene
DONDirector of NursingInterviewed regarding staff expectations for contact precautions and infection control
Maintenance DirectorMaintenance DirectorConfirmed responsibility for cleaning air mattress pump filters and acknowledged failure to perform routine checks
Central Services Clerk HHCentral Services ClerkConfirmed ordering process for resident air mattresses and vendor contract
Inspection Report Life Safety Census: 86 Capacity: 100 Deficiencies: 4 Aug 8, 2018
Visit Reason
A Life Safety Code Survey was conducted to assess compliance with Medicare/Medicaid participation requirements related to fire safety and the National Fire Protection Association (NFPA) Life Safety Code standards.
Findings
The facility was found not in substantial compliance with life safety code requirements, including failure to provide documentation of the 5-year internal sprinkler system test, failure to maintain closing and latching of the janitor door in the kitchen, missing door knobs and lack of hold open magnets on basement smoke compartment doors, and failure to seal multiple penetrations with approved U.L. listed caulk above the basement smoke compartment ceiling.
Severity Breakdown
F: 1 D: 3
Deficiencies (4)
DescriptionSeverity
Failed to provide documentation of the 5-year internal test on the sprinkler system.F
Failed to maintain closing and latching of the janitor door in the kitchen; door is old and needs replacement.D
Basement smoke compartment doors missing door knobs and not on hold open magnets to activate off the fire alarm system.D
Failed to seal multiple penetrations with approved U.L. listed caulk above the ceiling at basement smoke compartment.D
Report Facts
Census: 86 Total Capacity: 100
Employees Mentioned
NameTitleContext
Staff MAccompanied surveyor during facility tour and confirmed findings
Inspection Report Complaint Investigation Deficiencies: 0 Apr 26, 2018
Visit Reason
A complaint survey was conducted to investigate complaint #GA00187524 by a Qualified Surveyor to determine compliance with Federal and State Long Term Care Requirements.
Findings
No deficiencies were cited during the complaint survey.
Complaint Details
Complaint #GA00187524 was investigated and found to have no deficiencies.
Inspection Report Abbreviated Survey Deficiencies: 0 Jan 23, 2018
Visit Reason
An abbreviated/partial extended survey was conducted to investigate complaint GA00183387.
Findings
The complaint GA00183387 was found to be unsubstantiated.
Complaint Details
Complaint GA00183387 was investigated and found to be unsubstantiated.
Inspection Report Re-Inspection Deficiencies: 0 Nov 17, 2017
Visit Reason
A revisit survey was conducted to verify correction of deficiencies cited in the prior standard survey conducted on 2017-09-18.
Findings
All deficiencies cited as a result of the 2017-09-18 standard survey were found to be corrected during the revisit survey.
Inspection Report Follow-Up Deficiencies: 0 Nov 7, 2017
Visit Reason
A follow-up survey was conducted to verify that all previously cited survey deficiencies had been corrected.
Findings
The follow-up survey noted that all previously cited survey tags had been corrected.
Inspection Report Life Safety Census: 93 Capacity: 100 Deficiencies: 1 Sep 19, 2017
Visit Reason
A life safety code survey was conducted to assess compliance with Medicare/Medicaid participation requirements related to fire safety and electrical systems.
Findings
The facility was found not in substantial compliance due to failure to maintain documentation of monthly 30-minute load testing of the emergency generator, which could place residents at risk during an emergency.
Severity Breakdown
SS= D: 1
Deficiencies (1)
DescriptionSeverity
Failure to maintain documentation records on 30 minute load testing per month on the generator.SS= D
Report Facts
Census: 93 Total Capacity: 100
Employees Mentioned
NameTitleContext
Staff MInterviewed and confirmed failure to provide documentation on monthly generator testing
Inspection Report Abbreviated Survey Deficiencies: 0 Sep 11, 2017
Visit Reason
A health revisit to the abbreviated survey of 7/24/2017 was conducted to determine if previously cited deficiencies had been corrected.
Findings
It was determined that the previously cited deficiencies had been corrected and no additional regulatory deficiencies were cited.
Inspection Report Abbreviated Survey Deficiencies: 1 Jul 24, 2017
Visit Reason
An abbreviated survey was conducted to investigate substantiated deficiencies related to food quality and resident complaints at Briarwood Health and Rehabilitation Center.
Findings
The facility failed to serve palatable food to four residents and did not address ongoing food concerns raised in Resident Council meetings. Multiple interviews and document reviews revealed consistent complaints about food taste, seasoning, and overcooking, despite no issues with food temperature.
Severity Breakdown
E: 1
Deficiencies (1)
DescriptionSeverity
Failed to serve food palatable for four residents and failed to address food concerns raised in Resident Council meetings.E
Report Facts
Interviewable residents: 18 Residents with food palatability issues: 4 Resident Council meeting frequency: 4 Grievances related to food: 2 BIMS score: 15
Inspection Report Abbreviated Survey Deficiencies: 0 Apr 26, 2017
Visit Reason
The abbreviated survey was conducted to investigate complaints GA00174098 and GA00173828.
Findings
No deficiencies were cited during the abbreviated survey conducted from 4/25/17 through 4/26/17.
Complaint Details
The visit was complaint-related, investigating complaints GA00174098 and GA00173828, with no deficiencies found.
Inspection Report Abbreviated Survey Deficiencies: 0 Mar 18, 2017
Visit Reason
An abbreviated survey was conducted to investigate complaint #GA00172166 on 03/18/2017.
Findings
The complaint was unsubstantiated and no deficiencies were cited during the survey.
Complaint Details
Complaint #GA00172166 was investigated and found to be unsubstantiated.
Inspection Report Abbreviated Survey Deficiencies: 0 Feb 17, 2017
Visit Reason
A Health Revisit to the Abbreviated Survey of 12/4/16 was conducted from 2/15/17 through 2/17/17 to verify correction of previously cited deficiencies and to investigate complaints GA00170844, GA00169487, and GA00171704.
Findings
All previously cited deficiencies had been corrected. Complaints GA00169487 and GA00171704 were not substantiated. Complaint GA00170844 was substantiated but no regulatory deficiency was cited.
Complaint Details
Complaints GA00169487 and GA00171704 were not substantiated. Complaint GA00170844 was substantiated; however, no regulatory deficiency was cited.
Inspection Report Abbreviated Survey Deficiencies: 0 Feb 17, 2017
Visit Reason
A Health Revisit to the Abbreviated Survey of 12/4/16 was conducted from 2/15/17 through 2/17/17 to verify correction of previously cited deficiencies and to investigate complaints GA00170844, GA00169487, and GA00171704.
Findings
All previously cited deficiencies had been corrected. Complaints GA00169487 and GA00171704 were not substantiated. Complaint GA00170844 was substantiated but no regulatory deficiency was cited.
Complaint Details
Complaints GA00169487 and GA00171704 were not substantiated. Complaint GA00170844 was substantiated; however, no regulatory deficiency was cited.
Inspection Report Complaint Investigation Deficiencies: 0 Oct 24, 2016
Visit Reason
An unannounced complaint survey was conducted to investigate Complaints # GA 00164724 and GA00167891 at Golden Living Center - Briarwood.
Findings
The facility was found in substantial compliance with Federal and State Long Term Care Requirements, and no deficiencies were cited.
Complaint Details
The survey was complaint-related, investigating two complaints identified by numbers GA 00164724 and GA00167891. No deficiencies were found, indicating the complaints were not substantiated.

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