Inspection Report Summary
The most recent inspection on December 17, 2024 identified a deficiency related to delayed staff response times to emergency call system alerts for one client. Earlier inspections showed a pattern of various deficiencies including nursing care issues such as failure to properly manage anticoagulant medication, incomplete client service plans, inadequate wound care, and documentation problems. Prior reports also noted communication and billing notification deficiencies, as well as a failure to report and investigate an abuse allegation. Complaint investigations were mostly substantiated when deficiencies were found, but fines, immediate jeopardy findings, or license actions were not listed in the available reports. The inspection history shows some recurring themes in nursing supervision and client care, with no clear trend of consistent improvement or worsening over time.
Deficiencies (last 8 years)
Deficiencies are regulatory violations found during state inspections.
Deficiencies per year
Census
Based on a June 2023 inspection.
Census over time
| Description |
|---|
| Failure to respond in a timely manner to calls for assistance from the emergency call system for one client, with response times ranging from 11 to 24 minutes and failure to identify supervision of agency staff in timely response. |
| Name | Title | Context |
|---|---|---|
| Elizabeth T. Heiney | Supervising Nurse Consultant | Author of the letter and contact for response regarding the investigation |
| Melissa Boyle | Executive Director | Facility Executive Director addressed in the letter and signer of the Plan of Correction |
| Name | Title | Context |
|---|---|---|
| Michael J. Smith | Nurse Consultant | Signature of FLIS Staff and report submitter |
| AJ Caporino | Ex Director | Personnel contacted during inspection |
| Mary Kay Polacek | SALSA | Personnel contacted during inspection |
| Name | Title | Context |
|---|---|---|
| Michael J. Smith | RN Nurse Consultant | Report submitted by and signature on inspection report |
| AJ Caporino | Ex Director | Personnel contacted during inspection |
| Mary Kay Polacek | RN, SALSA | Personnel contacted during inspection |
| Description |
|---|
| Failure to ensure the client received an assessment from the Assisted Living Services Agency (ALSA) Registered Nurse after an unwitnessed fall. |
| Name | Title | Context |
|---|---|---|
| Loan Nguyen | Supervising Nurse Consultant | Signed the notice of violation and correspondence |
| Mary Kay Polacek | Supervisor of Assisted Living Services Agency | Named in relation to the violation and plan of correction |
| Description |
|---|
| Failure to ensure nursing administration of needed anticoagulant for a period of eight months for one client with persistent atrial fibrillation. |
| Failure to obtain PT or INR bloodwork orders as routinely ordered and failure to address this with the physician. |
| Failure to identify nursing follow-up on obtaining physician’s orders for bloodwork and ensuring bloodwork was drawn and results communicated. |
| Failure of Licensed Practical Nurse (LPN) to follow through with Coumadin orders and communicate with other nurses to ensure continuity and safety of care. |
| Failure of nursing supervision and education provided to nursing staff prior to the incident to ensure continuity and safety of nursing care. |
| Failure to identify policies and procedures to direct nursing process of receiving physician’s orders for Coumadin and ensuring concurrent orders for PT and INR were obtained and followed up. |
| Name | Title | Context |
|---|---|---|
| Mary Kay Polacek | Supervisor of Assisted Living Services Agency | Named as personnel contacted during inspection |
| Michael J. Smith | Report submitted by | |
| Loan Nguyen | Supervising Nurse Consultant | Signed violation letter and approval for issuance of license |
| Description |
|---|
| Failure to ensure the nursing administration of the needed anticoagulant for a period of eight months for one client with persistent atrial fibrillation, including lack of PT and INR orders, failure to follow up on bloodwork, and inadequate nursing supervision and education. |
| Name | Title | Context |
|---|---|---|
| Loan Nguyen | Supervising Nurse Consultant | Signed the notice letter regarding violations and plan of correction |
| Mary Kay Polacek | Supervisor of Assisted Living Services Agency | Recipient of the letter and signer of the plan of correction |
| Description |
|---|
| Failure to update client service plan after falls and lack of interventions to prevent further falls. |
| Inadequate wound care services and inconsistent documentation regarding pressure ulcers and pilonidal cysts. |
| Failure of registered nurse to complete client service plans in compliance with state regulations. |
| Supervisor of Assisted Living Services Agency interfered with survey process by accessing surveyor's confidential folder without authorization. |
| Unsafe medication administration practices including failure to properly remove transdermal patches, inaccurate nursing documentation, and lack of staff orientation and supervision. |
| Name | Title | Context |
|---|---|---|
| Loan Nguyen | Supervising Nurse Consultant | Signed report and involved in investigation |
| Mary Kay Polacek | Supervisor of Assisted Living Services Agency | Named in report and responsible for plan of correction |
| LPN #11 | Licensed Practical Nurse | Involved in medication administration errors and failure to properly remove medication patches |
| LPN #12 | Licensed Practical Nurse | Had a pattern of medication errors; subject of performance and counseling improvement plans |
| LPN #13 | Licensed Practical Nurse | Involved in medication administration and patch application/removal |
| RN #1 | Registered Nurse | Completed wound care assessments without wound care certification; failed to update service plans |
| ALSA Aide #1 | Found client after fall but failed to document previous safety check times | |
| ALSA Aide #2 | Documented care but unable to document safety check times due to system limitations |
| Description |
|---|
| Agency failed to update client #1's service plan after a fall, including interventions to prevent further falls and updates to aide instruction sheets. |
| ALSA nurses failed to provide necessary wound care for client #2, including failure to identify responsibility for dressing changes and inconsistent wound classification. |
| ALSA registered nurse failed to complete service plans for clients #1 and #2 residing in memory care unit. |
| Supervisor of Assisted Living Services Agency interfered with survey process by opening surveyor's folder without authorization and failing to provide unrestricted access to documents and client records. |
| Agency failed to ensure safe administration of medication for client #11, including inaccurate and incomplete medication administration records and failure to follow medication management policies. |
| Name | Title | Context |
|---|---|---|
| Mary Kay Polacek | Supervisor of Assisted Living Services Agency | Named as personnel contacted and involved in findings related to survey process interference and plan of correction. |
| Loan Nguyen | Supervising Nurse Consultant | Named as supervisor approving issuance of license and author of enforcement correspondence. |
| Name | Title | Context |
|---|---|---|
| Mary Kay Polacek | NA/UA | Personnel contacted during the inspection. |
| Michael T. Smith | Report submitted by. | |
| Logan D. Nguyen | Supervisor | Approval for issuance of license granted by. |
| Description |
|---|
| Failure to notify Client #1's Responsible Party of changes in charges and billing no less than 15 days prior to implementing the changes. |
| Failure to ensure the responsible party reviewed updated plans of care for Client #1. |
| Name | Title | Context |
|---|---|---|
| Mary Kay Polacek | Supervisor of Assisted Living Services Agency | Personnel contacted during inspection and named in report correspondence. |
| Loan Nguyen | Supervising Nurse Consultant | Named as the approving supervisor and author of violation letter. |
| Description |
|---|
| Failure to report an allegation of abuse and failure to promptly and thoroughly investigate the allegation. |
| Failure to ensure accurate documentation of care and services provided to a client with specific needs. |
| Name | Title | Context |
|---|---|---|
| Mary Kay Polacek | Supervisor of Assisted Living Services Agency | Named in relation to the complaint investigation and plan of correction |
| Loan Nguyen | Supervising Nurse Consultant | Signed report and letter regarding inspection and violations |
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