Inspection Reports for Brookdale at Home Santa Rosa

The inspection was a case management follow-up visit to review a resident incident and a suspected abuse report recently submitted by the facility.

No deficiencies were cited during the inspection. The Licensing Program Analyst obtained requested records and additional information regarding the incident and suspected abuse report.

An unannounced complaint investigation was conducted in response to allegations that the facility elevator in independent living did not work and that the large dining room had leaks.

The investigation found that the licensed assisted living area had no leaks in hallways or dining rooms, and the elevator in independent living had been repaired with a second elevator available. The independent living areas are not under the Department's jurisdiction. The allegations were determined to be unfounded.

The complaint allegations were found to be unfounded, meaning the allegations were false, could not have happened, and/or lacked a reasonable basis.

The inspection was conducted in response to a complaint alleging that the facility ceilings in the dining room were in disrepair.

The investigation found that the licensed assisted living dining rooms had no leaks or openings in the ceilings. The large independent living dining room did have ceiling openings and leaks, but this area is not under the Department's jurisdiction. The complaint was determined to be unfounded.

The complaint allegation that the facility ceilings in the dining room were in disrepair was investigated and found to be unfounded, meaning the allegation was false or without reasonable basis.

The visit was a case management follow-up to a facility self-reported resident incidents regarding medication errors involving residents R1 and R2.

The inspection found that medication errors had occurred with two residents, and although medication staff had received in-service training on medication policies, a violation was confirmed regarding the medication assistance provided. A deficiency was cited under California Code of Regulations 87465(a)(4) for failure to develop and implement a plan for incidental medical and dental care.

The inspection was an unannounced Required 1 Year visit to evaluate compliance with regulations for an assisted living and memory care facility.

The facility was found to be clean, orderly, and compliant with safety and care regulations. No deficiencies were cited during the visit. Fire safety systems were up to date, staff and resident documentation were in order, and residents were observed engaging in activities and interacting with staff.

The inspection was an unannounced Case Management visit conducted to obtain more information on a resident incident recently reported to the Department by the facility.

The Licensing Program Analyst reviewed the resident incident records and received additional information from the Administrator. No deficiencies were cited during this inspection.

The inspection was a continued annual case management visit to evaluate compliance with licensing requirements and facility operations.

The facility was found to have complete resident and staff records, approved plans for dementia care, hospice waiver, fire clearance, and emergency disaster preparedness. The environment was clean, orderly, and safe with no deficiencies cited during this visit.

The inspection was conducted as a complaint investigation following a complaint received on 2023-11-15 alleging that staff did not provide resident transportation to medical appointments, the facility was in disrepair, and staff charged residents for services not rendered.

The investigation found that the facility had a scheduled bus service for transportation and that transportation was provided as per the admission agreement and resident handbook. The allegations regarding transportation were unfounded. The investigation also found that the facility had repaired a leaking air-conditioner and provided a portable unit during repairs. Financial records showed fees were credited or refunded appropriately, with no evidence of improper charges. The allegations of facility disrepair and charging for services not rendered were unsubstantiated. No deficiencies were cited.

The complaint investigation was unannounced and conducted by Licensing Program Analyst Dina Alviso. The allegation that staff did not provide resident transportation to medical appointments was found to be unfounded. The allegations that the facility was in disrepair and that staff charged residents for services not rendered were unsubstantiated, meaning there was insufficient evidence to prove the violations occurred.

The inspection was a Required - 1 Year unannounced visit conducted to evaluate the facility's compliance with licensing regulations.

The facility has approved plans for dementia care, hospice waiver for 18 residents, fire clearance for 100 non-ambulatory residents including 20 bedridden, and required emergency and infection control plans. All observed exits were unobstructed and fire extinguishers were serviced and tagged as required. The inspection was not completed and will continue at a later date.

The inspection was an unannounced complaint investigation visit conducted in response to a complaint received on 2023-08-11 regarding allegations including staff stealing resident’s belongings, disrepair of a resident’s shower, failure to provide an admissions agreement, and failure to post an Ombudsman poster.

The investigation revealed that the resident involved in the allegations was not a resident of the licensed assisted living facility but resided in an independent living unit not under the Department's jurisdiction. All allegations were found to be unfounded.

The complaint was investigated and found to be unfounded. The Department has no jurisdiction over the independent living portion of the facility where the resident lived.

The inspection was a Case Management visit conducted to obtain information on a resident incident recently reported to the Department by the facility.

The Licensing Program Analyst reviewed facility and resident records and obtained additional staff information from the Administrator. No deficiencies were cited during this visit.

The inspection was a required 1 Year unannounced inspection focused on infection control procedures and practices at the facility.

The facility was found to be clean, with all exits free from obstruction, sufficient PPE supplies, and proper medication and toxin storage. No deficiencies or citations were found during the inspection.

The inspection was an unannounced complaint investigation visit triggered by a complaint received on 2022-10-04 regarding allegations about staff not addressing a resident's death in a timely manner and lack of dignity accorded to a resident while in care.

The investigation found no evidence to support the allegations. The allegations were determined to be unsubstantiated based on record reviews, interviews, and information obtained. No deficiencies were cited during the visit.

The complaint investigation was unsubstantiated. Allegations included staff not addressing a resident's death in a timely manner and resident not being accorded dignity while in care. There was no preponderance of evidence to prove the alleged violations occurred.

An unannounced complaint investigation was conducted based on a complaint received on 2022-04-08 alleging that residents were not allowed to have visitors and did not have telephone access.

The investigation found that residents were allowed visitors and had telephone access via a phone line and cell phones in their apartments. The allegations were determined to be unfounded with no violations or deficiencies cited.

The complaint allegations that residents were not allowed visitors and did not have telephone access were investigated and found to be unfounded.

A required 1 Year unannounced inspection was conducted focusing on infection control procedures and practices at the facility.

The facility was found to be clean, orderly, and compliant with infection control practices. No deficiencies or citations were issued during the inspection.

The inspection was conducted as an unannounced complaint investigation in response to an allegation that no activities were being provided to memory care residents.

The investigation found that the facility could not provide documentation proving that scheduled activities for memory care residents occurred on specified dates. The allegation that no activities were provided was substantiated, and a citation was issued for failure to maintain proper activity documentation and provide planned activities as required by regulation.

The complaint was substantiated based on interviews, record reviews, and a declaration from an agency staff person who observed no activities on specified dates. The allegation was that no activities were provided to memory care residents on 12/3/21, 12/10/21, 12/14/21, and 1/14/22.

report_15_496803339_inx14_2024-04-24.pdf