Inspection Report Summary
Most inspections found no deficiencies, with several complaint investigations unsubstantiated. However, the facility has had multiple substantiated issues primarily related to medication management, timely staff response to call systems, and staffing adequacy, some of which posed immediate risks to resident health and safety. Civil penalties were assessed on several occasions, including for repeated failures to respond to call buttons and for lacking a qualified administrator. The most recent report from October 2, 2025, was clean with no deficiencies, indicating improvement after earlier issues were addressed. Older deficiencies involving medication errors and staffing were resolved or followed up on, showing a trend toward compliance in recent months.
Deficiencies (last 5 years)
Deficiencies are regulatory violations found during state inspections.
Deficiencies per year
Census
Based on a October 2025 inspection.
Census over time
Inspection Report
| Name | Title | Context |
|---|---|---|
| Patricia Gustin | Administrator | Met with Licensing Program Analyst during the case management visit. |
| Marissa Vargas | BOM | Met with Licensing Program Analyst during the case management visit. |
| Marisol Cuadra | Licensing Program Analyst | Conducted the unannounced case management visit. |
| Bethany Moellers | Licensing Program Manager | Named as Licensing Program Manager on the report. |
Inspection Report
| Name | Title | Context |
|---|---|---|
| Patricia Gustin | Administrator | Met with Licensing Program Analyst during the inspection and involved in incident discussions. |
| Marisol Cuadra | Licensing Program Analyst | Conducted the unannounced case management visit and reviewed incident reports. |
| Bethany Moellers | Licensing Program Manager | Named in report header and signature sections. |
Inspection Report
Follow-Up| Name | Title | Context |
|---|---|---|
| Patricia Gustin | Executive Director/Administrator | Met with Licensing Program Analyst during inspection and provided proof of correction for deficiencies |
| Marisol Cuadra | Licensing Program Analyst | Conducted the unannounced case management inspection |
| Bethany Moellers | Licensing Program Manager | Named as Licensing Program Manager on the report |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Marisol Cuadra | Licensing Program Analyst | Conducted the complaint investigation |
| Patricia Gustin | Executive Director/Administrator | Met with investigator during complaint investigation |
| Bethany Moellers | Licensing Program Manager | Named in report as Licensing Program Manager |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Marisol Cuadra | Licensing Program Analyst | Conducted the inspection and signed the report |
| Bethany Moellers | Licensing Program Manager | Named in the report as Licensing Program Manager |
| Daniela Oseguera | Business Office Manager | Met with Licensing Program Analyst during inspection |
Inspection Report
Annual Inspection| Name | Title | Context |
|---|---|---|
| Robert Alvarado | Administrator | Met with during inspection and discussed appeal rights |
| Christi Coppo | Licensing Program Analyst | Conducted the inspection visit |
| Victoria Bertozzi | Licensing Program Manager | Named in report signature section |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Robert Alvarado | Administrator | Met with Licensing Program Analyst during complaint investigation |
| Christi Coppo | Licensing Program Analyst | Conducted complaint investigation and authored report |
| Victoria Bertozzi | Licensing Program Manager | Named as Licensing Program Manager overseeing investigation |
Inspection Report
Annual Inspection| Name | Title | Context |
|---|---|---|
| Robert Alvarado | Administrator | Named in deficiency for expired administrator certificate. |
| Danielle Oseguera | Business Operations Manager | Discussed staff fingerprint clearance issues during inspection. |
| Christi Coppo | Licensing Program Analyst | Conducted the inspection and authored the report. |
| Ali Deniz | Licensing Program Analyst | Conducted the inspection. |
| Victoria Bertozzi | Licensing Program Manager | Supervisor of the inspection. |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Robert Alvarado | Administrator | Met with Licensing Program Analyst during inspection and discussed appeal rights |
| Christi Coppo | Licensing Program Analyst | Conducted the inspection and issued the citation |
| Victoria Bertozzi | Licensing Program Manager | Supervisor overseeing the inspection |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Robert Alvarado | Administrator | Met with Licensing Program Analyst during inspection and involved in incident reporting |
| Christi Coppo | Licensing Program Analyst | Conducted the unannounced inspection and authored the report |
| Victoria Bertozzi | Licensing Program Manager | Supervisor and Licensing Program Manager overseeing the inspection |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Christi Coppo | Licensing Program Analyst | Conducted the complaint investigation and delivered findings |
| Victoria Bertozzi | Licensing Program Manager | Oversaw the complaint investigation |
| Robert Alvardo | Acting Administrator | Met with Licensing Program Analyst during investigation |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Christi Coppo | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| Victoria Bertozzi | Licensing Program Manager | Oversaw the complaint investigation |
| Robert Alvarado | Administrator | Facility administrator met during investigation and involved in exit interview |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Christi Coppo | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| Kelly Ording | Administrator | Administrator of record no longer employed at the facility |
| Jannluy Trevino | Interim Administrator | Interim Administrator lacking fingerprint clearance and active certification |
| Karin Berry | Sales Manager | Met with Licensing Program Analyst during inspection and discussed appeal rights |
| Victoria Bertozzi | Licensing Program Manager | Supervisor overseeing the inspection |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Christi Coppo | Licensing Program Analyst | Conducted the case management visit and signed the report |
| Victoria Bertozzi | Licensing Program Manager | Supervisor and named in the report |
| Kelly Ording | Administrator | Met with during inspection and involved in exit interview |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Heidi Gallagher | Director of Health and Wellness | Met with Licensing Program Analyst during investigation |
| Alex Baiasu | Temporary Administrator | Contacted by phone and gave permission for Director of Health and Wellness to sign |
| Christi Coppo | Licensing Program Analyst | Conducted the complaint investigation |
| Victoria Bertozzi | Licensing Program Manager | Named in report as Licensing Program Manager |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Caitlynn Felias | Licensing Program Analyst | Conducted the complaint investigation and delivered findings |
| Victoria Bertozzi | Licensing Program Manager | Named as Licensing Program Manager on report |
| Heidi Gallagher | Health and Wellness Director | Met with Licensing Program Analyst during investigation |
| Alex Baiasu | Interim Executive Director | Met with Licensing Program Analyst during investigation |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Katelyn Ledesma | Administrator | Former Administrator, position currently vacant |
| Dimple Kamdar | Operations Specialist | Interim corporate representative during Administrator vacancy |
| Heidi Gallagher | Health and Wellness Director | Informed about resident care incidents and involved in care coordination |
| Christi Coppo | Licensing Program Analyst | Conducted the inspection visit |
| Victoria Bertozzi | Licensing Program Manager | Named as Licensing Program Manager on report |
Inspection Report
Annual Inspection| Name | Title | Context |
|---|---|---|
| Marissa Vargas | Resident Care Coordinator | Met with Licensing Program Analyst during inspection |
| Heidi Gallagher | Health and Wellness Director | Met with Licensing Program Analyst during inspection |
| Danielle Oseguera | Business Office Manager | Met with Licensing Program Analyst during inspection |
| Katelyn Ledesma | Administrator | Facility Administrator named in report header |
Inspection Report
Routine| Name | Title | Context |
|---|---|---|
| Marissa Vargas | Resident Care Coordinator | Met with Licensing Program Analyst during inspection. |
| Heidi Gallagher | Health and Wellness Director | Met with Licensing Program Analyst during inspection and received report. |
| Caitlynn Felias | Licensing Program Analyst | Conducted the inspection visit. |
| Kimberley Mota | Licensing Program Manager | Named in report as Licensing Program Manager. |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Caitlynn Felias | Licensing Program Analyst | Conducted the complaint investigation and signed the report. |
| Kimberley Mota | Licensing Program Manager | Named as Licensing Program Manager overseeing the investigation. |
| Danielle Oseguera | Business Office Manager | Met with Licensing Program Analyst during investigation and involved in plan of correction discussions. |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Victoria Bertozzi | Licensing Program Analyst | Conducted the complaint investigation and delivered findings |
| Hope DeBenedetti | Licensing Program Manager | Named in report as Licensing Program Manager |
| Robert Alvarado | Met with Licensing Program Analyst during investigation | |
| Katelyn Ledesma | Administrator | Facility administrator named in report |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Victoria Bertozzi | Licensing Program Analyst | Conducted the complaint investigation and delivered findings. |
| Hope DeBenedetti | Licensing Program Manager | Named as Licensing Program Manager on the report. |
| Robert Alvarado | Facility representative met with during the investigation. | |
| Katelyn Ledesma | Administrator | Facility administrator named in the report. |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Katelyn Ledesma | Administrator | Named as facility administrator; unavailable during the visit. |
| Robert Alvarado | Met with Licensing Program Analyst during the inspection. | |
| Victoria Bertozzi | Licensing Program Analyst | Conducted the inspection and authored the report. |
| Hope DeBenedetti | Licensing Program Manager | Supervisor overseeing the inspection. |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Victoria Bertozzi | Licensing Program Analyst | Conducted the complaint investigation and delivered findings |
| Katelyn Ledesma | Administrator | Facility administrator unavailable during visit |
| Robert Alvarado | Met with Licensing Program Analyst during investigation | |
| Hope DeBenedetti | Licensing Program Manager | Named in report as Licensing Program Manager |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Victoria Bertozzi | Licensing Program Analyst | Conducted the complaint investigation and delivered findings |
| Katelyn Ledesma | Administrator | Met with Licensing Program Analyst during investigation |
| Hope DeBenedetti | Licensing Program Manager | Named as Licensing Program Manager on report |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Victoria Bertozzi | Licensing Program Analyst | Conducted the complaint investigation and delivered findings |
| Hope DeBenedetti | Licensing Program Manager | Oversaw the complaint investigation process |
| Heidi Gallagher | Health and Wellness Director | Facility representative met during investigation |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Katelyn Ledesma | Administrator | Met with during complaint investigation |
| Victoria Bertozzi | Evaluator / Licensing Program Analyst | Conducted the complaint investigation |
| Hope DeBenedetti | Licensing Program Manager | Named in report as Licensing Program Manager |
Inspection Report
| Name | Title | Context |
|---|---|---|
| Katelyn Ledesma | Administrator | Met with Licensing Program Analyst during the inspection and involved in the incident follow-up. |
| Victoria Bertozzi | Licensing Program Analyst | Conducted the unannounced Case Management inspection. |
| Hope DeBenedetti | Licensing Program Manager | Named in the report as Licensing Program Manager. |
Inspection Report
| Name | Title | Context |
|---|---|---|
| Maria Cortes | Administrator | Met with Licensing Program Analyst during inspection and discussed the incident. |
Inspection Report
Annual Inspection| Name | Title | Context |
|---|---|---|
| Maria Cortes | Administrator | Met with Licensing Program Analyst during inspection; Administrator certificate expired but renewal paperwork submitted |
| Victoria Bertozzi | Licensing Program Analyst | Conducted the annual inspection |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Maria Cortes | Administrator | Met with Licensing Program Analyst during the inspection. |
| Victoria Bertozzi | Licensing Program Analyst | Conducted the Case Management inspection. |
| Hope DeBenedetti | Licensing Program Manager | Named in the report header. |
Inspection Report
| Name | Title | Context |
|---|---|---|
| Maria Cortes | Administrator | Met with Licensing Program Analyst during the inspection |
| Victoria Bertozzi | Licensing Program Analyst | Conducted the Case Management inspection |
| Hope DeBenedetti | Licensing Program Manager | Named in the report |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Victoria Bertozzi | Licensing Program Analyst | Conducted the complaint investigation and delivered findings |
| Maria Cortes | Administrator | Facility administrator met with Licensing Program Analyst during investigation |
| Hope DeBenedetti | Licensing Program Manager | Named as Licensing Program Manager overseeing the investigation |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Maria Cortes | Administrator | Met with Licensing Program Analyst during complaint investigation |
| Victoria Bertozzi | Licensing Program Analyst | Conducted the complaint investigation and delivered findings |
| Hope DeBenedetti | Licensing Program Manager | Named in report as Licensing Program Manager |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Maria Cortes | Administrator | Available by phone during the inspection |
| Danielle Oseguera | Business Office Manager | Met with Licensing Program Analyst during the inspection |
| Victoria Bertozzi | Licensing Program Analyst | Conducted the Case Management inspection |
| Hope DeBenedetti | Licensing Program Manager | Named in the report header |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Victoria Willis | Licensing Program Analyst | Conducted the complaint investigation and delivered findings. |
| Maria Cortes | Administrator | Facility administrator met during investigation and named in findings. |
| Hope DeBenedetti | Licensing Program Manager | Named in report as Licensing Program Manager. |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Victoria Willis | Licensing Program Analyst | Conducted the complaint investigation and delivered findings. |
| Maria Cortes | Administrator | Facility administrator met with Licensing Program Analyst during investigation. |
| Hope DeBenedetti | Licensing Program Manager | Named as Licensing Program Manager overseeing the investigation. |
Inspection Report
Annual Inspection| Name | Title | Context |
|---|---|---|
| Maria Cortes | Executive Director/Administrator | Met with Licensing Program Analysts during the inspection and discussed infection control and visitation. |
| Kimberley Mota | Licensing Program Manager | Named as Licensing Program Manager on the report. |
| Caitlynn Felias | Licensing Program Analyst | Conducted the inspection and signed the report. |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Victoria Willis | Evaluator / Licensing Program Analyst | Conducted the complaint investigation and delivered findings |
| Maria Cortes | Administrator | Facility administrator met during investigation |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Maria Nunez | Administrator | Met with Licensing Program Analyst during the inspection |
| Victoria Willis | Licensing Program Analyst | Conducted the case management inspection |
| Hope DeBenedetti | Licensing Program Manager | Named in the report as Licensing Program Manager |
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