Most inspections found no deficiencies, with the facility consistently maintaining clean, safe, and well-maintained conditions. The most recent report from August 6, 2025, was a complaint investigation that found the allegation of inadequate staffing unsubstantiated, confirming sufficient staff were available to meet residents’ needs. One complaint investigation in July 2021 was substantiated when a staff member was found to have caused bruising to a resident, resulting in staff termination and an immediate risk to resident safety. Aside from that isolated incident, other complaint investigations, including one in January 2023 alleging physical abuse, were unsubstantiated. The facility’s record shows improvement and stability, with no deficiencies cited in recent annual inspections.
The visit was an unannounced complaint investigation conducted in response to a complaint received on 2024-10-15 alleging that the facility does not have adequate staff to meet residents' needs.
Findings
Based on interviews, record review, and observations, the allegation that the facility does not have adequate staff to meet residents' needs was deemed unsubstantiated. Evidence showed sufficient staff were scheduled and available to provide adequate care and supervision.
Complaint Details
The complaint alleged inadequate staffing causing residents to wait more than 30 minutes for staff assistance. The allegation was investigated through interviews with the administrator, executive director, staff, and residents, as well as review of staffing records and schedules. The allegation was found unsubstantiated due to insufficient evidence to support it.
The inspection was an unannounced annual inspection conducted by the Licensing Program Analyst to evaluate the facility's compliance with regulatory standards.
Findings
The facility was found to be in good repair, operating within approved capacity, and maintaining safe and sanitary conditions. No deficiencies were cited during the visit.
Report Facts
Capacity: 60Census: 45
Employees Mentioned
Name
Title
Context
Theresa Ward
Executive Director
Met with Licensing Program Analyst during inspection
Juanita Jackson
Associate Executive Director
Met with Licensing Program Analyst and toured Assisted Living and Memory Care Unit
Parminder Singh
Health & Wellness Director
Met with Licensing Program Analyst during inspection
The inspection was an unannounced complaint investigation visit triggered by a complaint received on 2023-01-06 alleging that a resident was physically abused while in care.
Findings
The investigation found that Resident One was yelling to leave the facility and was being hit by Resident Two. Caregivers intervened and redirected both residents. No injuries were reported and no hospital treatment was needed. The allegation was found to be unsubstantiated due to lack of preponderance of evidence.
Complaint Details
The complaint alleged physical abuse of a resident. The allegation was investigated and found to be unsubstantiated as caregivers diffused the situation and no injury occurred.
Report Facts
Capacity: 60Census: 45
Employees Mentioned
Name
Title
Context
Jesse Gardner
Licensing Program Analyst
Conducted the complaint investigation and unannounced visit
Logan Harrison
Associate Executive Director
Met with the Licensing Program Analyst during the investigation
Licensing Program Analysts conducted an unannounced annual inspection focused on infection control at the facility.
Findings
The facility was found to have adequate infection control measures in place, including Covid-19 postings, hand hygiene supplies, daily resident monitoring, and cleaning protocols. No deficiencies were cited during the inspection.
Report Facts
Staff present: 7Residents present: 20
Employees Mentioned
Name
Title
Context
Juanita Jackson
Director
Facility Director who greeted Licensing Program Analysts and received the report
The inspection was an unannounced complaint investigation visit triggered by an allegation that a staff member mishandled a resident resulting in injury.
Findings
The investigation substantiated the allegation that Staff #2 grabbed Resident #1's arm while attempting to retrieve Resident #2's purse, causing bruising to Resident #1's arm. Staff #2 was terminated for violating facility guidelines. The incident posed an immediate health and safety risk to residents.
Complaint Details
The complaint was substantiated based on evidence gathered during the investigation. The allegation that a staff member mishandled a resident resulting in injury was found valid.
Severity Breakdown
Type A: 1
Deficiencies (1)
Description
Severity
87468.1 Personal Rights of Residents in All Facilities (a)(3) - Residents were not free from abuse; Staff #2 grabbed Resident #1's arm causing bruises, violating personal rights.
Type A
Report Facts
Capacity: 60Census: 28Deficiency count: 1Plan of Correction due date: Jul 21, 2021
Employees Mentioned
Name
Title
Context
Stephanie Williams
Licensing Program Analyst
Conducted the complaint investigation and authored the report
Efren Malagon
Licensing Program Manager
Oversaw the complaint investigation
Theresa Ward
Facility representative met during the investigation and exit interview
Marian M Soriano
Administrator
Facility administrator named in the report
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