Inspection Reports for Chapters Living of Canton
125 RIVERSIDE TERRACE, CANTON, GA, 30114
Back to Facility ProfileInspection Report Summary
The most recent inspection on October 9, 2025, found deficiencies related to inadequate staffing levels, specifically failing to maintain the required minimum staff-to-resident ratio in memory care and assisted living units. Earlier inspections showed a mix of findings, including a substantiated complaint in January 2025 involving multiple deficiencies around resident safety, oversight, and incident reporting after a resident with dementia eloped from the facility. Prior complaint investigations in March and June 2025 did not identify any violations. No fines, immediate jeopardy findings, or license actions were listed in the available reports. The pattern suggests some ongoing challenges with staffing and safety protocols, with isolated improvements between complaint investigations but recurring issues in key areas.
Deficiencies (last 1 years)
Deficiencies (over 1 years)
7 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
43% worse than Georgia average
Georgia average: 4.9 deficiencies/yearDeficiencies per year
8
6
4
2
0
Inspection Report
Complaint Investigation
Census: 82
Capacity: 110
Deficiencies: 1
Date: Oct 9, 2025
Visit Reason
The purpose of this visit was to investigate intake #GA50004762 with an onsite visit conducted on 10/09/2025.
Complaint Details
Investigation was initiated based on intake #GA50004762. The complaint was substantiated by findings of inadequate staffing and failure to meet minimum staffing ratios.
Findings
The facility failed to maintain the required minimum on-site staff to resident ratio, resulting in inadequate staffing to meet residents' needs. Observations and interviews revealed insufficient staff in memory care and assisted living units, dirty dining areas, and delayed responses to resident calls.
Deficiencies (1)
Failed to maintain the required minimum on-site staff to resident ratio, including one awake direct care staff per 15 residents during waking hours and one per 20 residents during non-waking hours for a home licensed for more than 25 beds.
Report Facts
Licensed capacity: 110
Census: 82
Days staffing requirements not met: 39
Memory care residents: 28
Assisted living residents: 54
Residents waiting for lunch: 20
Inspection Report
Complaint Investigation
Deficiencies: 0
Date: Jun 5, 2025
Visit Reason
The purpose of this visit was to investigate allegation intake #GA50002665 with an on-site visit made on 2025-06-05 and the investigation completed on 2025-06-26.
Complaint Details
Investigation of allegation intake #GA50002665 resulted in no rule violations being cited.
Findings
No rule violations were cited as a result of this investigation.
Inspection Report
Complaint Investigation
Deficiencies: 0
Date: Mar 20, 2025
Visit Reason
The purpose of this visit was to investigate allegations intake GA50001776, GA50001523, and GA50001564.
Complaint Details
Investigation of allegations intake GA50001776, GA50001523, and GA50001564 with no rule violations found.
Findings
No rule violations were cited as a result of this investigation.
Inspection Report
Complaint Investigation
Deficiencies: 6
Date: Jan 9, 2025
Visit Reason
The purpose of this visit was to investigate complaint intakes GA00251324 and GA00249632 related to a missing resident incident.
Complaint Details
The investigation was triggered by complaints regarding a missing resident (Resident #1) who eloped from the memory care unit on 10/04/24 through an unlocked courtyard gate. The resident was diagnosed with dementia and required supervision. The resident was found by police at a nearby restaurant and returned to the facility without injury. The facility failed to maintain incident documentation and failed to report the incident to the department within 24 hours.
Findings
The facility failed to provide adequate oversight and safety measures to prevent elopement of a resident with dementia. The resident left the facility through an unlocked memory care courtyard gate after a fire drill, was found by police at a nearby restaurant, and returned safely. The facility also failed to maintain proper incident documentation and failed to report the serious incident to the department within 24 hours.
Deficiencies (6)
Governing body failed to provide oversight necessary to ensure compliance with applicable requirements.
Governing body failed to implement policies and practices supporting resident safety.
Facility failed to utilize appropriate effective safety devices to protect residents at risk of elopement.
Facility failed to ensure each resident received adequate and appropriate care and services.
Facility failed to maintain record of accidents or sudden adverse changes in resident's condition in the resident's file.
Facility failed to report a serious incident to the department within 24 hours following occurrence.
Report Facts
Resident count in memory care unit: 17
Date of elopement incident: Oct 4, 2024
Time resident left facility: 500
Time police notified: 740
Time resident returned: 900
Inspection Report
Original Licensing
Deficiencies: 0
Date: Jan 8, 2025
Visit Reason
The purpose of this visit was to conduct a change of ownership inspection.
Findings
No rule violations were cited as a result of this inspection.
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