Inspection Reports for D’Best Care
3608 W Ash Ave, Fullerton, CA 92833, United States, CA, 92833
Back to Facility ProfileInspection Report Summary
Most inspections found no deficiencies, with the facility generally maintaining cleanliness, safety, and compliance with regulations. However, some reports did cite issues such as medication storage concerns, facility clutter and unsanitary conditions, and obstructions in outdoor passageways. A serious complaint investigation in July 2021 found substantiated neglect related to delayed medical care causing stage 4 pressure injuries to a resident. The most recent report from September 17, 2025, cited one deficiency involving a staff member working before proper criminal record clearance and included a $500 civil penalty. Earlier deficiencies have been addressed over time, with the August 18, 2025 follow-up visit finding no current violations, indicating some improvement.
Deficiencies (last 5 years)
Deficiencies (over 5 years)
1.4 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
65% better than California average
California average: 4 deficiencies/yearDeficiencies per year
4
3
2
1
0
Census
Latest occupancy rate
33% occupied
Based on a September 2025 inspection.
This facility has shown a decline in demand based on occupancy rates.
Census over time
Inspection Report
Complaint Investigation
Census: 2
Capacity: 6
Deficiencies: 1
Date: Sep 17, 2025
Visit Reason
The inspection visit was an unannounced case management visit conducted in conjunction with complaint 22-AS-20230707101059 regarding allegations that a female non-staff was sleeping in the common area.
Complaint Details
The visit was triggered by complaint 22-AS-20230707101059 alleging that a female non-staff was sleeping in the common area (living room couch). During the initial complaint visit, it was observed that Staff 1 had a background clearance but was not associated with the facility per Licensing Information System records.
Findings
One deficiency was cited related to a staff member working at the facility prior to being associated or eligible to work, violating criminal record clearance requirements. A $500 civil penalty was issued.
Deficiencies (1)
Criminal Record Clearance (e) All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1569.17(b) shall request a transfer of a criminal record clearance as specified in Section 87355(c). This requirement is not met as evidence by interviews, record review, and administrator admission that Staff 1 began working at the facility prior to being associated/eligible to work.
Report Facts
Civil Penalty Amount: 500
Deficiency Count: 1
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Alvaro Ramirez Jr. | Licensing Program Analyst | Conducted the unannounced inspection visit and authored the report. |
| Ma Dinah Dela Cruz | Administrator | Facility administrator who admitted the staff member began working prior to eligibility. |
| Lucille Nofies | Caregiver | Met with the Licensing Program Analyst during the inspection. |
Inspection Report
Plan of Correction
Census: 2
Capacity: 6
Deficiencies: 0
Date: Aug 18, 2025
Visit Reason
An unannounced Plan of Correction visit was conducted to follow up on a deficiency cited during the annual inspection on July 25, 2025.
Findings
No deficiencies were cited during this visit. The previously cited deficiency from the annual inspection was cleared at the time of this visit.
Report Facts
Capacity: 6
Census: 2
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Ma Dinah Dela Cruz | Administrator | Assisted with the inspection and was present during the exit interview |
| Brandon Lopez | Licensing Program Analyst | Conducted the Plan of Correction visit |
| Lucille Nofies | Care Attendant | Met with the Licensing Program Analyst during the inspection |
Inspection Report
Annual Inspection
Census: 2
Capacity: 6
Deficiencies: 1
Date: Jul 25, 2025
Visit Reason
An unannounced visit was conducted on July 25, 2025, to perform the required annual inspection of the facility.
Findings
The facility was inspected for compliance with licensing requirements including safety, cleanliness, and resident accommodations. One deficiency was cited related to obstructions in the outdoor passageways posing a potential risk to residents.
Deficiencies (1)
Passageways leading to the front yard had obstructions including tree branches/leaves, two ladders, empty trashcans, chairs, a tire, and cardboard, violating CCR 87307(d)(6) requiring all passageways to be free of obstruction.
Report Facts
Capacity: 6
Census: 2
Plan of Correction Due Date: Aug 8, 2025
Hot water temperature: 119
Fire extinguisher service date: Jul 7, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Ma Dinah Dela Cruz | Administrator | Administrator present during inspection and named in the deficiency plan of correction |
| Brandon Lopez | Licensing Program Analyst | Conducted the inspection and signed the report |
| Sheila Santos | Licensing Program Manager | Named as Licensing Program Manager on the report |
Inspection Report
Annual Inspection
Census: 2
Capacity: 6
Deficiencies: 0
Date: Aug 6, 2024
Visit Reason
Licensing Program Analyst Lydia Martinez conducted an unannounced Required - 1 Year inspection to evaluate the facility's compliance with regulatory requirements.
Findings
The inspection found no deficiencies; all regulatory requirements including food supply, medication storage, emergency care, and safety measures were met. The facility was noted to be clean, safe, and adequately supplied for the residents present.
Report Facts
Food supply duration: 2
Food supply duration: 7
Facility capacity: 6
Resident census: 2
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Lydia Martinez | Licensing Program Analyst | Conducted the inspection and authored the report |
| Dinah DeLaCruz | Administrator | Facility administrator unavailable during inspection |
| Lucille Nofies | Caregiver | Granted entry to Licensing Program Analyst during inspection |
Inspection Report
Complaint Investigation
Census: 3
Capacity: 6
Deficiencies: 2
Date: Jul 14, 2023
Visit Reason
The inspection was an unannounced complaint investigation visit conducted in response to complaints received on 07/07/2023 regarding facility clutter and unsanitary conditions, and a female non-staff sleeping in the common area.
Complaint Details
The complaint investigation was substantiated. Two main allegations were investigated: facility clutter and unsanitary conditions, and a female non-staff sleeping in the common area. Evidence included interviews, observations, and document reviews. A $500 civil penalty was issued for the non-staff sleeping allegation, and a $250 civil penalty was issued for the repeat violation of facility cleanliness.
Findings
The investigation substantiated two allegations: the facility was cluttered and unsanitary, and a female non-staff member was sleeping in the common area. Observations included food particles and discoloration in the refrigerator, mold growing on kitchen tiles, clutter in the backyard and side exit, and confirmation that a non-staff individual was sleeping on the living room couch. Civil penalties were issued for these violations.
Deficiencies (2)
Failure to obtain criminal record clearance prior to staff working at the facility; staff member S1 worked prior to clearance.
Facility was cluttered and unsanitary including mold on kitchen tiles, food contamination in refrigerator, and clutter in backyard and exit areas.
Report Facts
Civil Penalty: 500
Civil Penalty: 250
Capacity: 6
Census: 3
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Alvaro Ramirez Jr. | Licensing Program Analyst | Conducted the complaint investigation and authored the report. |
| Ma Dinah Dela Cruz | Administrator | Facility administrator involved in the investigation and exit interview. |
| Lucille Nofies | Caregiver | Met with Licensing Program Analyst during the investigation. |
Inspection Report
Annual Inspection
Census: 4
Capacity: 6
Deficiencies: 2
Date: Aug 25, 2022
Visit Reason
Licensing Program Analyst Claudia Gutierrez made an unannounced visit to conduct a Required/Annual Inspection of the facility.
Findings
Two deficiencies were cited related to medication storage and facility cleanliness and maintenance. A Technical Advisory was also given regarding the lack of a 30-day supply of PPE.
Deficiencies (2)
Medicines were not stored in a safe and locked place accessible only to employees, posing an immediate health and safety risk.
Facility was not maintained clean, sanitary, and in good repair, posing a potential health risk to persons in care.
Report Facts
Deficiencies cited: 2
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Claudia Gutierrez | Licensing Program Analyst | Conducted the inspection and cited deficiencies. |
| Armando J Lucero | Licensing Program Manager | Supervisor named in the report. |
| Maria Semcheshen | Administrator | Participated in the inspection and provided plan of correction statements. |
Inspection Report
Complaint Investigation
Census: 2
Capacity: 6
Deficiencies: 1
Date: Jul 27, 2021
Visit Reason
An unannounced complaint investigation was conducted due to an allegation that a resident developed multiple stage 4 pressure injuries while in care.
Complaint Details
The complaint was substantiated. Resident 1 developed multiple stage 4 pressure injuries due to delayed medical care and failure to call emergency services. Both the facility and Green Meadows Home Care failed to provide timely medical attention, causing immediate decline in health and unnecessary pain and suffering.
Findings
The investigation found that Resident 1 developed stage 4 pressure injuries due to lack of timely medical attention by both the facility and the home health care provider. The facility failed to provide necessary medical care and did not call emergency services despite the resident's deteriorating condition, resulting in substantiated neglect.
Deficiencies (1)
Failure to provide timely medical attention resulting in stage IV pressure injury to Resident 1.
Report Facts
Capacity: 6
Census: 2
Plan of Correction Due Date: Aug 6, 2021
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Lydia Martinez | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| Ma Dinah Dela Cruz | Administrator | Facility administrator involved in investigation and interviews |
| Marina Stanic | Licensing Program Manager | Oversaw the complaint investigation |
Inspection Report
Annual Inspection
Census: 2
Capacity: 6
Deficiencies: 0
Date: Jul 27, 2021
Visit Reason
Licensing Program Analyst Lydia Martinez conducted an unannounced visit for the purpose of conducting a Required 1 Year inspection.
Findings
The facility appeared clean, sanitary, and well maintained with residents happy and well taken care of. No deficiencies were noted during the inspection, and the facility has an active COVID-19 prevention plan in place.
Report Facts
Bedrooms: 6
Residents present: 2
Capacity: 6
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Lydia Martinez | Licensing Program Analyst | Conducted the inspection visit. |
| Ma Dinah DeLa Cruz | Administrator | Facility administrator who met with the Licensing Program Analyst. |
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