Inspection Reports for Desert Haven Home Care
4123 N 21st St, Phoenix, AZ 85016, United States, AZ, 85016
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Inspection Report
Complaint Investigation
Capacity: 5
Deficiencies: 12
Aug 5, 2025
Visit Reason
State-compiled facility profile showing 5 inspections from 2023-05 to 2025-08 with deficiency history and complaint investigations.
Findings
Across multiple inspections, deficiencies were found related to staff policies, personnel records, safety measures, and storage of toxic materials. Recent complaint investigations found no deficiencies, while annual compliance inspections cited multiple violations posing risks to resident health and safety.
Complaint Details
Three complaint investigations are included. Two complaint inspections conducted on 7/21/2025 and 8/5/2025 found no deficiencies. One complaint inspection on 7/24/2023 cited six deficiencies related to policies, personnel records, and documentation.
Deficiencies (12)
| Description |
|---|
| E. A manager shall ensure that a bell, intercom, or other mechanical means to alert employees to a resident's needs or emergencies is available and accessible in a bedroom or residential unit being used by a resident receiving personal care services. |
| A. A manager shall ensure that: 11. Poisonous or toxic materials stored by the assisted living facility are maintained in labeled containers in a locked area separate from food preparation and storage, dining areas, and medications and are inaccessible to residents; |
| C. A manager shall ensure that policies and procedures are: 1. Established, documented, and implemented to protect the health and safety of a resident that: a. Cover job descriptions, duties, and qualifications, including required skills and knowledge, education, and experience for employees and volunteers; |
| C. A manager shall ensure that policies and procedures are: 1. Established, documented, and implemented to protect the health and safety of a resident that: b. Cover orientation and in-service education for employees and volunteers; |
| B. A manager of an assisted living home shall ensure that: 3. As part of the policies and procedures required in R9-10-803(C)(1)(h), a plan is established, documented, and implemented to ensure that the manager or a caregiver is available as back-up to provide assisted living services to a resident if the manager or a caregiver assigned to work is not available or not able to provide the required assisted living services; and |
| C. A manager shall ensure that a personnel record for each employee or volunteer: 1. Includes: a. The individual's name, date of birth, and contact telephone number; b. The individual's starting date of employment or volunteer service and, if applicable, the ending date; and c. Documentation of: i. The individual's qualifications, including skills and knowledge applicable to the individual's job duties; ii. The individual's education and experience applicable to the individual's job duties; iii. The individual's completed orientation and in-service education required by policies and procedures; iv. The individual's license or certification, if the individual is required to be licensed or certified in this Article or in policies and procedures; v. If the individual is a behavioral health technician, clinical oversight required in R9-10-115; vi. Evidence of freedom from infectious tuberculosis, if required for the individual according to subsection (A)(8); vii. Cardiopulmonary resuscitation training, if required for the individual in this Article or policies and procedures; viii First aid training, if required for the individual in this Article or policies and procedures; and ix. Documentation of compliance with the requirements in A.R.S. § 36-411(A) and (C); |
| C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident's medical record; |
| F. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 1. Policies and procedures are established, documented, and implemented that ensure the safety of a resident who may wander; |
| E. A manager shall ensure that, unless otherwise stated: 1. Documentation required by this Article is provided to the Department within two hours after a Department request; and |
| C. A manager shall ensure that a personnel record for each employee or volunteer: 1. Includes: c. Documentation of: vii. Cardiopulmonary resuscitation training, if required for the individual in this Article or policies and procedures; viii. First aid training, if required for the individual in this Article or policies and procedures; and |
| C. A manager shall ensure that food is obtained, prepared, served, and stored as follows: 1. Food is free from spoilage, filth, or other contamination and is safe for human consumption; |
| A. A manager shall ensure that: 11. Poisonous or toxic materials stored by the assisted living facility are maintained in labeled containers in a locked area separate from food preparation and storage, dining areas, and medications and are inaccessible to residents; |
Report Facts
Inspections on page: 5
Total deficiencies: 12
Complaint inspections: 3
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| E1 | Named in multiple findings related to policy acknowledgments and interviews | |
| E2 | Named in findings related to personnel records and interviews | |
| E3 | Assistant Caregiver | Named in findings related to missing policies and personnel records |
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