Inspection Reports for Desert Haven Home Care
4123 N 21st St, Phoenix, AZ 85016, United States, AZ, 85016
Back to Facility ProfileInspection Report Summary
Most inspections found deficiencies related to staff policies, personnel records, safety measures, and storage of toxic materials, with some enforcement actions resulting in fines of $250 and $500 in 2023 and 2024. The most recent report from August 5, 2025, was a complaint investigation that found no deficiencies, showing improvement since earlier inspections. Earlier complaints about personnel records and caregiver training were substantiated, but recent complaint investigations were unsubstantiated. The main issues involved documentation, training, and proper storage of hazardous materials, with no immediate jeopardy or license suspensions noted. Overall, the facility’s record shows progress toward compliance over time despite past violations and fines.
Deficiencies per Year
8
6
4
2
0
Unclassified
Inspection Report
Complaint Investigation
Capacity: 5
Deficiencies: 0
Aug 5, 2025
Visit Reason
No deficiencies were found during the on-site investigation of complaint 00137324.
Findings
No deficiencies were found during the on-site investigation of complaint 00137324.
Inspection Report
Complaint Investigation
Capacity: 5
Deficiencies: 0
Jul 21, 2025
Visit Reason
No deficiencies were found during the on-site investigation of complaint 00135635.
Findings
No deficiencies were found during the on-site investigation of complaint 00135635.
Enforcement Action
Enforcement
Fines: 1
Total: $250.00
Oct 15, 2024
Summary
A fine was imposed and subsequently paid in full as part of the enforcement resolution.
Fines & Penalties (1)
| Amount | Reason | Status |
|---|---|---|
| $250.00 | Fine imposed as part of enforcement action | Paid |
Inspection Report
Annual Inspection
Capacity: 5
Deficiencies: 2
Oct 3, 2024
Visit Reason
Two deficiencies found related to lack of alert system for emergencies and improper storage of poisonous or toxic materials.
Findings
Two deficiencies found related to lack of alert system for emergencies and improper storage of poisonous or toxic materials.
Deficiencies (2)
| Description |
|---|
| E. A manager shall ensure that a bell, intercom, or other mechanical means to alert employees to a resident's needs or emergencies is available and accessible |
| A. A manager shall ensure poisonous or toxic materials are stored in labeled containers in a locked area |
Enforcement Action
Enforcement
Fines: 1
Total: $500.00
Aug 8, 2023
Summary
The enforcement resulted in a $500 fine which has been paid in full.
Fines & Penalties (1)
| Amount | Reason | Status |
|---|---|---|
| $500.00 | Fine related to enforcement action against Desert Haven Home Care | Paid |
Enforcement Action
Enforcement
Fines: 1
Total: $500.00
Jul 24, 2023
Summary
The facility was found to be non-compliant for not maintaining required personnel records, resulting in a civil fine.
Fines & Penalties (1)
| Amount | Reason | Status |
|---|---|---|
| $500.00 | Failure to ensure a personnel record was established and maintained for one employee. | — |
Inspection Report
Complaint Investigation
Capacity: 5
Deficiencies: 5
Jul 24, 2023
Visit Reason
Six deficiencies cited related to policies and procedures, personnel records, documentation of services, and safety policies.
Findings
Six deficiencies cited related to policies and procedures, personnel records, documentation of services, and safety policies.
Deficiencies (5)
| Description |
|---|
| C. A manager shall ensure that policies and procedures are established, documented, and implemented to protect resident health and safety |
| B. A manager shall ensure a plan is established and documented as part of policies and procedures |
| C. A manager shall ensure personnel records include required information |
| C. A manager shall ensure caregivers document services provided |
| F. A manager shall ensure policies and procedures for safety are implemented |
Inspection Report
Annual Inspection
Capacity: 5
Deficiencies: 4
May 8, 2023
Visit Reason
Four deficiencies found related to timely documentation, personnel records including CPR training, food safety, and storage of poisonous or toxic materials.
Findings
Four deficiencies found related to timely documentation, personnel records including CPR training, food safety, and storage of poisonous or toxic materials.
Deficiencies (4)
| Description |
|---|
| E. A manager shall ensure required documentation is provided timely |
| C. A manager shall ensure personnel records include CPR training documentation |
| C. A manager shall ensure food is safe and free from spoilage |
| A. A manager shall ensure poisonous or toxic materials are stored in locked, labeled containers |
Report
File
10-15-2024-enforcement_att-01.pdf
Report
File
nodate-enforcement.html
Report
File
nodate-enforcement_att-01.pdf
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