Inspection Reports for
Dimensions Living Pewaukee East
W232 N3471 HUNTERS RIDGE RD, PEWAUKEE, WI, 53072
Back to Facility ProfileDeficiencies (last 3 years)
Deficiencies (over 3 years)
8.3 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
80% worse than Wisconsin average
Wisconsin average: 4.6 deficiencies/yearDeficiencies per year
8
6
4
2
0
Census
Latest occupancy rate
13 residents
Based on a October 2025 inspection.
This facility has shown a decline in demand based on occupancy rates.
Occupancy over time
Inspection Report
Complaint Investigation
Census: 13
Deficiencies: 0
Date: Oct 2, 2025
Visit Reason
Surveyors conducted 2 verification visits and 2 complaint investigations at Dimensions Living Pewaukee East, a CBRF in Pewaukee, WI.
Complaint Details
Both complaints were unsubstantiated.
Findings
Zero deficiencies of Chapter DHS 83 were identified. Seven of 7 violations from a prior statement of deficiency dated 05/28/2025 and three of 3 violations from another dated 03/06/2025 were substantially corrected. Both complaints were unsubstantiated.
Report Facts
Revisit fee: 200
Inspection Report
Complaint Investigation
Deficiencies: 4
Date: May 28, 2025
Visit Reason
A complaint investigation and verification visit were conducted on May 28, 2025, to determine if Dimensions Living Pewaukee East was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.
Complaint Details
The visit was complaint-related, conducted to verify compliance with applicable statutes and codes. The Department found violations and issued a Statement of Deficiency. The complaint was substantiated as violations were confirmed.
Findings
The Department issued a Statement of Deficiency (SOD #4NVT14) for violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83. A total forfeiture of $2,120 was imposed for multiple violations, with a reduced forfeiture option of $1,378 if not appealed. The licensee was ordered to comply immediately and provide corrective training within 45 days. A $200 inspection fee was also assessed for a verification visit conducted on May 28, 2025.
Deficiencies (4)
Violation of DHS Code 83.32(3)(h)
Violation of DHS Code 83.32(3)(i)
Violation of DHS Code 83.35(3)(c)
Violation of DHS Code 83.35(3)(d)
Report Facts
Forfeiture amount: 2120
Reduced forfeiture amount: 1378
Inspection fee: 200
Days to comply: 45
Days to pay forfeiture: 10
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kenneth Brotheridge | Assisted Living Director | Signed the Notice and Order letter |
| Hillary Holman | Assisted Living Regional Director | Contact person for questions about the letter |
Inspection Report
Complaint Investigation
Census: 13
Deficiencies: 7
Date: May 28, 2025
Visit Reason
Surveyors conducted a verification visit and two complaint investigations at Dimensions Living Pewaukee East following complaints received regarding resident care and facility conditions.
Complaint Details
Two complaints were substantiated. One complaint involved a resident-to-resident assault on 03/28/2025 with law enforcement involvement not reported timely. Another complaint involved concerns about medication administration, call light response, housekeeping, and activity programming.
Findings
Seven deficiencies were identified including failure to report law enforcement involvement timely, medication administration issues, inadequate implementation of individual service plans, failure to provide adequate housekeeping, lack of leisure activities, and improper delegation of medication administration.
Deficiencies (7)
Failure to send a written report to the Department within 3 working days after law enforcement was called due to a resident-to-resident assault.
Resident 22 did not receive prescribed medications due to non-availability on multiple occasions.
Resident 22 experienced long call light response times due to malfunctioning call light system and staff not carrying notification devices.
Individual service plans for Residents 2 and 22 were not implemented or followed as written, including failure to record monthly weights and housekeeping services.
Individual service plans for Residents 2 and 22 were not updated to reflect changes in needs, including PRN medication use and bed rail use.
Administration of injectable medications was not properly delegated by a Registered Nurse for an unlicensed caregiver administering insulin.
Leisure activities appropriate to resident interests and capabilities were not provided daily; no activity calendar was posted.
Report Facts
Deficiencies identified: 7
Repeat deficiencies: 2
Revisit fee: 200
Medication non-availability occasions: 12
Medication non-availability occasions: 14
PRN Lorazepam administrations: 6
Census: 13
Employees mentioned
| Name | Title | Context |
|---|---|---|
| VP of Operations CC | Vice President of Operations | Interviewed regarding facility operations, call light system, and ISP implementation. |
| Regional Clinician DD | Regional Clinician | Interviewed regarding incident documentation, ISP updates, and medication delegation. |
| Caregiver BB | Caregiver | Interviewed regarding call light system issues and housekeeping responsibilities. |
| Facility LPN EE | Licensed Practical Nurse | Interviewed regarding ISP responsibilities and staffing challenges. |
| Med Passer FF | Medication Passer | Observed administering medications and interviewed regarding delegation status. |
Inspection Report
Complaint Investigation
Deficiencies: 1
Date: Mar 6, 2025
Visit Reason
A complaint investigation was conducted on March 6, 2025, to determine if Dimensions Living Pewaukee East was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.
Complaint Details
The investigation was complaint-driven to assess compliance with statutory and administrative requirements for the operation of a community-based residential facility.
Findings
The Department found violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, resulting in a Notice of Violation, an Order to Comply with Requirements, Special Orders for staffing and procedural improvements, and an imposed forfeiture of $800.00.
Deficiencies (1)
Violations of Wis. Stat. ch. 50 or Wis. Admin. Code ch. DHS 83 as detailed in Statement of Deficiency #68S311
Report Facts
Forfeiture amount: 800
Reduced forfeiture amount: 520
Forfeiture tag N 169 amount: 400
Forfeiture tag N 230 amount: 400
Compliance timeframe: 45
Payment timeframe: 10
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Hillary Holman | Assisted Living Regional Director | Contact person for questions about the letter |
| Kenneth Brotheridge | Assisted Living Director | Signed the Notice and Order letter |
Inspection Report
Complaint Investigation
Census: 20
Capacity: 31
Deficiencies: 3
Date: Mar 6, 2025
Visit Reason
The inspection was conducted as a complaint investigation triggered by three substantiated complaints regarding resident care and staffing/supervision concerns at Arbor View Communities of Pewaukee.
Complaint Details
The complaint investigation was initiated after three substantiated complaints were received, including a complaint on 01/01/2025 regarding resident care and a complaint on 01/22/2025 regarding staffing and supervision concerns. The investigation confirmed failures in resident notification, staff training, and supervision.
Findings
Three violations of Chapter DHS 83 were identified, including failure to immediately notify a resident's physician of an incident or change in condition, inadequate employee orientation training, and staff sleeping on duty during the third shift. The facility was found to have poor documentation and inadequate supervision, resulting in safety risks to residents.
Deficiencies (3)
Failure to immediately notify Resident 1's physician of an incident, injury, or significant change in physical condition following a fall on 12/27/2024.
Two employees did not receive orientation training on emergency, disaster, and evacuation procedures before performing job duties.
Caregiver D and Housekeeper E were found sleeping during the third shift on 01/06/2025, failing to provide required supervision to residents.
Report Facts
Complaints substantiated: 3
Residents present: 20
Licensed capacity: 31
Staff calls to POA: 6
Incident response time: 30
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Caregiver D | Caregiver | Did not receive required orientation training and was found sleeping during the third shift on 01/06/2025. |
| Housekeeper E | Housekeeper | Did not receive required orientation training and was found sleeping during the third shift on 01/06/2025. |
| Executive Director B | Executive Director | Interviewed regarding Resident 1's fall and condition changes; confirmed poor documentation and lack of physician notification. |
| Assistant Executive Director C | Assistant Executive Director | Interviewed regarding staffing and training issues; confirmed staff sleeping incident and lack of training documentation. |
| Caregiver F | Caregiver | Interviewed and stated no training on emergency, disaster, or evacuation procedures was received. |
| Caregiver G | Caregiver | Interviewed and stated no pressure to work extended hours or pick up shifts; denied knowledge of similar incidents. |
Inspection Report
Complaint Investigation
Census: 19
Deficiencies: 2
Date: Dec 16, 2024
Visit Reason
Surveyor conducted a verification visit and complaint investigation at Arbor View Communities of Pewaukee from 12/04/2024 to 12/16/2024 following a complaint alleging concerns after a resident fall on 11/05/2024.
Complaint Details
The complaint was substantiated. It involved concerns following a resident fall on 11/05/2024. A $200 revisit fee was assessed under Wis. Stat. Ch. 50.
Findings
Two deficiencies were identified, including a repeat violation. The complaint was substantiated. The provider failed to ensure prompt and adequate treatment for Resident 21 after a fall resulting in a right humerus fracture, with delayed pain medication and late hospice notification. Additionally, the provider did not implement and follow individual service plans for three residents, failing to monitor meal consumption as required.
Deficiencies (2)
Provider did not ensure Resident 21 received prompt and adequate treatment related to a right humerus fracture after a fall, including delayed pain medication administration and late hospice notification.
Provider did not implement and follow the individual service plan for 3 residents by failing to monitor food consumption as directed, with 42 occurrences of missed monitoring from 10/07/2024 to 12/03/2024.
Report Facts
Deficiencies identified: 2
Repeat deficiencies: 1
Census: 19
Occurrences of missed meal monitoring: 42
Meals in timeframe: 171
Days in timeframe: 57
Revisit fee: 200
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Administrator X | Administrator | Interviewed regarding Resident 21's fall and delayed treatment; acknowledged staff errors and that involved staff were no longer employed. |
| Assistant Director Y | Assistant Director | Interviewed regarding Resident 21's fall and delayed treatment; reported staff actions and inability to provide reason for delayed pain medication. |
| Hospice Supervisor AA | Hospice Supervisor | Interviewed regarding hospice involvement and confirmed hospice was not notified until 7:06 AM on 11/05/2024. |
| Caregiver Z | Caregiver | Interviewed regarding staff responsibility to monitor residents' meal consumption and noted previous administrator did not prioritize recording. |
Inspection Report
Complaint Investigation
Deficiencies: 1
Date: Dec 16, 2024
Visit Reason
A complaint investigation and verification visit was conducted on December 16, 2024, to determine if Arbor View Communities of Pewaukee was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.
Complaint Details
The visit was complaint-related, conducted to verify compliance with applicable statutes and codes. The Department found violations and issued enforcement actions including a forfeiture.
Findings
The Department issued a Statement of Deficiency (SOD #4NVT13) for violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, resulting in a Notice of Violation and an imposed forfeiture totaling $1900. The licensee was ordered to comply immediately and implement corrective measures, including staff training within 45 days.
Deficiencies (1)
Violations of Wis. Stat. ch. 50 or Wis. Admin. Code ch. DHS 83 as identified in Statement of Deficiency #4NVT13
Report Facts
Forfeiture amount: 1900
Reduced forfeiture amount: 1235
Forfeiture amount: 1000
Forfeiture amount: 900
Compliance timeframe: 45
Extension request timeframe: 10
Inspection fee: 200
Revisit fee: 200
Appeal timeframe: 10
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kenneth Brotheridge | Assisted Living Director | Signed the Notice and Order letter |
| Hillary Holman | Assisted Living Regional Director | Contact person for questions about the letter |
Inspection Report
Complaint Investigation
Census: 19
Deficiencies: 2
Date: Dec 16, 2024
Visit Reason
A verification visit and complaint investigation was conducted at Arbor View Communities of Pewaukee from 12/04/2024 to 12/16/2024 following a complaint received on 11/25/2024 alleging concerns after a resident fall.
Complaint Details
The complaint was substantiated. It involved concerns following a resident fall on 11/05/2024. Resident 21 had an activated healthcare power of attorney and was on hospice services. Hospice was not notified until 7:03 AM after the fall at approximately 12:10 AM. Pain medications were delayed until 8:55 AM despite resident verbalizing pain at 6:00 AM. The provider acknowledged failures in timely notification and pain management. A $200 revisit fee was assessed under Wis. Stat. Ch. 50.
Findings
Two deficiencies were identified, including a repeat violation. The complaint was substantiated. The provider failed to ensure prompt and adequate treatment for Resident 21 after a fall resulting in a right humerus fracture, including delayed pain medication and delayed hospice notification. Additionally, the provider failed to implement and follow individual service plans for three residents regarding monitoring of food consumption, with 42 occurrences of missed monitoring documented.
Deficiencies (2)
Failure to ensure Resident 21 received prompt and adequate treatment related to a right humerus fracture after a fall, including delayed pain medication administration and delayed hospice notification.
Failure to implement and follow the individual service plan for 3 residents, resulting in 42 occurrences of meal consumption not being monitored by staff.
Report Facts
Revisit fee: 200
Census: 19
Occurrences of missed meal monitoring: 42
Meals in timeframe: 171
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Administrator X | Administrator | Interviewed regarding Resident 21's fall, delayed hospice notification, and pain medication administration. Acknowledged staff failures and that involved staff were no longer employed. |
| Assistant Director Y | Assistant Director | Interviewed regarding Resident 21's fall and pain management. Reported staff called hospice after arriving to work and was told RN would assess. |
| Hospice Supervisor AA | Hospice Supervisor | Interviewed regarding Resident 21's fall and hospice notification. Confirmed hospice never received call until 7:06 AM on 11/05/2024. |
| Caregiver Z | Caregiver | Interviewed regarding staff responsibility to monitor residents' meal consumption and reported previous administrator did not prioritize recording consumption. |
Inspection Report
Complaint Investigation
Deficiencies: 0
Date: Jul 9, 2024
Visit Reason
A complaint investigation and verification visit was conducted on July 9, 2024, to determine if Arbor View Communities of Pewaukee was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.
Complaint Details
The visit was complaint-related, conducted to verify compliance with statutory and administrative requirements. Violations were substantiated as indicated by the issuance of a Statement of Deficiency and forfeiture.
Findings
The Department found violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, resulting in a Statement of Deficiency #4NVT12 and imposed a total forfeiture of $1,050.00. A follow-up verification visit was conducted on July 9, 2024, to assess correction of prior violations, and a $200 inspection fee was imposed.
Report Facts
Forfeiture amount: 1050
Reduced forfeiture amount: 682.5
Forfeiture amount by tag: 900
Forfeiture amount by tag: 150
Inspection fee: 200
Compliance timeframe: 45
Payment timeframe: 10
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kenneth Brotheridge | Assisted Living Director | Signed the Notice and Order letter |
| Hillary Holman | Assisted Living Regional Director | Contact person for questions about the letter |
Inspection Report
Complaint Investigation
Census: 16
Deficiencies: 2
Date: Jul 9, 2024
Visit Reason
Surveyors conducted a verification visit and two complaint investigations at Arbor View Communities of Pewaukee on 07/09/2024.
Complaint Details
Two complaints were investigated and both were found to be unsubstantiated.
Findings
Two deficiencies were identified, both repeat violations from a prior survey dated 02/22/2024. Both complaints were unsubstantiated. Deficiencies included failure to implement and follow individual service plans for monitoring food consumption for three residents, and failure to maintain a safe, clean, and comfortable environment with multiple observations of unclean conditions in resident rooms and bathrooms.
Deficiencies (2)
Failure to implement and follow the individual service plan for monitoring food consumption for 3 residents, with 208 occurrences of missed monitoring from 05/06/2024 to 07/08/2024.
Failure to ensure the environment was safe, clean, and comfortable, including dried substances on carpets and walls, feces-like substances in bathrooms, mildew-like appearances on transition strips, and unclean catheter bags.
Report Facts
Revisit fee: 200
Occurrences of missed meal consumption monitoring: 208
Days reviewed: 63
Meals reviewed: 189
Occurrences of no evidence of consumption monitoring: 81
Occurrences of no evidence of consumption monitoring: 61
Occurrences of no evidence of consumption monitoring: 66
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Executive Director A | Acknowledged the ISP requirements and discussed possible reasons for missed charting during exit conference. | |
| Nurse B | RN | Participated in exit conference with surveyors. |
| Maintenance Director W | Interviewed regarding environmental concerns and acknowledged issues with bathroom transition floor strips. |
Inspection Report
Complaint Investigation
Deficiencies: 3
Date: Feb 22, 2024
Visit Reason
A complaint investigation was conducted on February 22, 2024, to determine if Arbor View Communities of Pewaukee was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.
Complaint Details
The visit was complaint-related, concluding a complaint investigation to assess compliance with statutory and administrative requirements for community-based residential facilities.
Findings
The Department issued a Statement of Deficiency (SOD #4NVT11) for violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, resulting in a Notice of Violation and an imposed forfeiture totaling $1900.00. The licensee was ordered to comply immediately with requirements including developing comprehensive individual service plans and assessments for residents.
Deficiencies (3)
Violation of Wis. Admin. Code § DHS 83.35(3)(c)
Violation of Wis. Admin. Code § DHS 83.35(3)(d)
Violation of Wis. Admin. Code § DHS 83.37(2)(d)
Report Facts
Forfeiture amount: 1900
Forfeiture amount: 600
Forfeiture amount: 900
Forfeiture amount: 400
Reduced forfeiture amount: 1235
Compliance timeframe: 45
Payment timeframe: 10
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kenneth Brotheridge | Assisted Living Director | Signed the Notice and Order letter |
| Hillary Holman | Assisted Living Regional Director | Contact person for questions about the letter |
Inspection Report
Complaint Investigation
Census: 16
Deficiencies: 0
Date: Dec 19, 2023
Visit Reason
Surveyor conducted a complaint investigation at Arbor View Communities of Pewaukee on 12/19/2023.
Complaint Details
Complaint investigation conducted; complaint was unsubstantiated.
Findings
No deficiencies were identified during the complaint investigation. The complaint was unsubstantiated.
Inspection Report
Abbreviated Survey
Census: 22
Deficiencies: 0
Date: Aug 3, 2023
Visit Reason
On 08/03/2023, a surveyor conducted an abbreviated survey and complaint investigation at Arbor View Communities of Pewaukee.
Complaint Details
The complaint was investigated and determined to be unsubstantiated.
Findings
No deficiencies were identified during the survey. The complaint was found to be unsubstantiated.
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