Inspection Reports for
Dimensions Living Pewaukee East

W232 N3471 HUNTERS RIDGE RD, PEWAUKEE, WI, 53072

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Deficiencies (last 3 years)

Deficiencies (over 3 years) 8.3 deficiencies/year

Deficiencies are regulatory violations found during state inspections.

80% worse than Wisconsin average
Wisconsin average: 4.6 deficiencies/year

Deficiencies per year

8 6 4 2 0
2023
2024
2025

Census

Latest occupancy rate 13 residents

Based on a October 2025 inspection.

This facility has shown a decline in demand based on occupancy rates.

Occupancy over time

7 14 21 28 35 42 Aug 2023 Jul 2024 Mar 2025 Oct 2025

Inspection Report

Complaint Investigation
Census: 13 Deficiencies: 0 Date: Oct 2, 2025

Visit Reason
Surveyors conducted 2 verification visits and 2 complaint investigations at Dimensions Living Pewaukee East, a CBRF in Pewaukee, WI.

Complaint Details
Both complaints were unsubstantiated.
Findings
Zero deficiencies of Chapter DHS 83 were identified. Seven of 7 violations from a prior statement of deficiency dated 05/28/2025 and three of 3 violations from another dated 03/06/2025 were substantially corrected. Both complaints were unsubstantiated.

Report Facts
Revisit fee: 200

Inspection Report

Complaint Investigation
Deficiencies: 4 Date: May 28, 2025

Visit Reason
A complaint investigation and verification visit were conducted on May 28, 2025, to determine if Dimensions Living Pewaukee East was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.

Complaint Details
The visit was complaint-related, conducted to verify compliance with applicable statutes and codes. The Department found violations and issued a Statement of Deficiency. The complaint was substantiated as violations were confirmed.
Findings
The Department issued a Statement of Deficiency (SOD #4NVT14) for violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83. A total forfeiture of $2,120 was imposed for multiple violations, with a reduced forfeiture option of $1,378 if not appealed. The licensee was ordered to comply immediately and provide corrective training within 45 days. A $200 inspection fee was also assessed for a verification visit conducted on May 28, 2025.

Deficiencies (4)
Violation of DHS Code 83.32(3)(h)
Violation of DHS Code 83.32(3)(i)
Violation of DHS Code 83.35(3)(c)
Violation of DHS Code 83.35(3)(d)
Report Facts
Forfeiture amount: 2120 Reduced forfeiture amount: 1378 Inspection fee: 200 Days to comply: 45 Days to pay forfeiture: 10

Employees mentioned
NameTitleContext
Kenneth BrotheridgeAssisted Living DirectorSigned the Notice and Order letter
Hillary HolmanAssisted Living Regional DirectorContact person for questions about the letter

Inspection Report

Complaint Investigation
Census: 13 Deficiencies: 7 Date: May 28, 2025

Visit Reason
Surveyors conducted a verification visit and two complaint investigations at Dimensions Living Pewaukee East following complaints received regarding resident care and facility conditions.

Complaint Details
Two complaints were substantiated. One complaint involved a resident-to-resident assault on 03/28/2025 with law enforcement involvement not reported timely. Another complaint involved concerns about medication administration, call light response, housekeeping, and activity programming.
Findings
Seven deficiencies were identified including failure to report law enforcement involvement timely, medication administration issues, inadequate implementation of individual service plans, failure to provide adequate housekeeping, lack of leisure activities, and improper delegation of medication administration.

Deficiencies (7)
Failure to send a written report to the Department within 3 working days after law enforcement was called due to a resident-to-resident assault.
Resident 22 did not receive prescribed medications due to non-availability on multiple occasions.
Resident 22 experienced long call light response times due to malfunctioning call light system and staff not carrying notification devices.
Individual service plans for Residents 2 and 22 were not implemented or followed as written, including failure to record monthly weights and housekeeping services.
Individual service plans for Residents 2 and 22 were not updated to reflect changes in needs, including PRN medication use and bed rail use.
Administration of injectable medications was not properly delegated by a Registered Nurse for an unlicensed caregiver administering insulin.
Leisure activities appropriate to resident interests and capabilities were not provided daily; no activity calendar was posted.
Report Facts
Deficiencies identified: 7 Repeat deficiencies: 2 Revisit fee: 200 Medication non-availability occasions: 12 Medication non-availability occasions: 14 PRN Lorazepam administrations: 6 Census: 13

Employees mentioned
NameTitleContext
VP of Operations CCVice President of OperationsInterviewed regarding facility operations, call light system, and ISP implementation.
Regional Clinician DDRegional ClinicianInterviewed regarding incident documentation, ISP updates, and medication delegation.
Caregiver BBCaregiverInterviewed regarding call light system issues and housekeeping responsibilities.
Facility LPN EELicensed Practical NurseInterviewed regarding ISP responsibilities and staffing challenges.
Med Passer FFMedication PasserObserved administering medications and interviewed regarding delegation status.

Inspection Report

Complaint Investigation
Deficiencies: 1 Date: Mar 6, 2025

Visit Reason
A complaint investigation was conducted on March 6, 2025, to determine if Dimensions Living Pewaukee East was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.

Complaint Details
The investigation was complaint-driven to assess compliance with statutory and administrative requirements for the operation of a community-based residential facility.
Findings
The Department found violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, resulting in a Notice of Violation, an Order to Comply with Requirements, Special Orders for staffing and procedural improvements, and an imposed forfeiture of $800.00.

Deficiencies (1)
Violations of Wis. Stat. ch. 50 or Wis. Admin. Code ch. DHS 83 as detailed in Statement of Deficiency #68S311
Report Facts
Forfeiture amount: 800 Reduced forfeiture amount: 520 Forfeiture tag N 169 amount: 400 Forfeiture tag N 230 amount: 400 Compliance timeframe: 45 Payment timeframe: 10

Employees mentioned
NameTitleContext
Hillary HolmanAssisted Living Regional DirectorContact person for questions about the letter
Kenneth BrotheridgeAssisted Living DirectorSigned the Notice and Order letter

Inspection Report

Complaint Investigation
Census: 20 Capacity: 31 Deficiencies: 3 Date: Mar 6, 2025

Visit Reason
The inspection was conducted as a complaint investigation triggered by three substantiated complaints regarding resident care and staffing/supervision concerns at Arbor View Communities of Pewaukee.

Complaint Details
The complaint investigation was initiated after three substantiated complaints were received, including a complaint on 01/01/2025 regarding resident care and a complaint on 01/22/2025 regarding staffing and supervision concerns. The investigation confirmed failures in resident notification, staff training, and supervision.
Findings
Three violations of Chapter DHS 83 were identified, including failure to immediately notify a resident's physician of an incident or change in condition, inadequate employee orientation training, and staff sleeping on duty during the third shift. The facility was found to have poor documentation and inadequate supervision, resulting in safety risks to residents.

Deficiencies (3)
Failure to immediately notify Resident 1's physician of an incident, injury, or significant change in physical condition following a fall on 12/27/2024.
Two employees did not receive orientation training on emergency, disaster, and evacuation procedures before performing job duties.
Caregiver D and Housekeeper E were found sleeping during the third shift on 01/06/2025, failing to provide required supervision to residents.
Report Facts
Complaints substantiated: 3 Residents present: 20 Licensed capacity: 31 Staff calls to POA: 6 Incident response time: 30

Employees mentioned
NameTitleContext
Caregiver DCaregiverDid not receive required orientation training and was found sleeping during the third shift on 01/06/2025.
Housekeeper EHousekeeperDid not receive required orientation training and was found sleeping during the third shift on 01/06/2025.
Executive Director BExecutive DirectorInterviewed regarding Resident 1's fall and condition changes; confirmed poor documentation and lack of physician notification.
Assistant Executive Director CAssistant Executive DirectorInterviewed regarding staffing and training issues; confirmed staff sleeping incident and lack of training documentation.
Caregiver FCaregiverInterviewed and stated no training on emergency, disaster, or evacuation procedures was received.
Caregiver GCaregiverInterviewed and stated no pressure to work extended hours or pick up shifts; denied knowledge of similar incidents.

Inspection Report

Complaint Investigation
Census: 19 Deficiencies: 2 Date: Dec 16, 2024

Visit Reason
Surveyor conducted a verification visit and complaint investigation at Arbor View Communities of Pewaukee from 12/04/2024 to 12/16/2024 following a complaint alleging concerns after a resident fall on 11/05/2024.

Complaint Details
The complaint was substantiated. It involved concerns following a resident fall on 11/05/2024. A $200 revisit fee was assessed under Wis. Stat. Ch. 50.
Findings
Two deficiencies were identified, including a repeat violation. The complaint was substantiated. The provider failed to ensure prompt and adequate treatment for Resident 21 after a fall resulting in a right humerus fracture, with delayed pain medication and late hospice notification. Additionally, the provider did not implement and follow individual service plans for three residents, failing to monitor meal consumption as required.

Deficiencies (2)
Provider did not ensure Resident 21 received prompt and adequate treatment related to a right humerus fracture after a fall, including delayed pain medication administration and late hospice notification.
Provider did not implement and follow the individual service plan for 3 residents by failing to monitor food consumption as directed, with 42 occurrences of missed monitoring from 10/07/2024 to 12/03/2024.
Report Facts
Deficiencies identified: 2 Repeat deficiencies: 1 Census: 19 Occurrences of missed meal monitoring: 42 Meals in timeframe: 171 Days in timeframe: 57 Revisit fee: 200

Employees mentioned
NameTitleContext
Administrator XAdministratorInterviewed regarding Resident 21's fall and delayed treatment; acknowledged staff errors and that involved staff were no longer employed.
Assistant Director YAssistant DirectorInterviewed regarding Resident 21's fall and delayed treatment; reported staff actions and inability to provide reason for delayed pain medication.
Hospice Supervisor AAHospice SupervisorInterviewed regarding hospice involvement and confirmed hospice was not notified until 7:06 AM on 11/05/2024.
Caregiver ZCaregiverInterviewed regarding staff responsibility to monitor residents' meal consumption and noted previous administrator did not prioritize recording.

Inspection Report

Complaint Investigation
Deficiencies: 1 Date: Dec 16, 2024

Visit Reason
A complaint investigation and verification visit was conducted on December 16, 2024, to determine if Arbor View Communities of Pewaukee was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.

Complaint Details
The visit was complaint-related, conducted to verify compliance with applicable statutes and codes. The Department found violations and issued enforcement actions including a forfeiture.
Findings
The Department issued a Statement of Deficiency (SOD #4NVT13) for violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, resulting in a Notice of Violation and an imposed forfeiture totaling $1900. The licensee was ordered to comply immediately and implement corrective measures, including staff training within 45 days.

Deficiencies (1)
Violations of Wis. Stat. ch. 50 or Wis. Admin. Code ch. DHS 83 as identified in Statement of Deficiency #4NVT13
Report Facts
Forfeiture amount: 1900 Reduced forfeiture amount: 1235 Forfeiture amount: 1000 Forfeiture amount: 900 Compliance timeframe: 45 Extension request timeframe: 10 Inspection fee: 200 Revisit fee: 200 Appeal timeframe: 10

Employees mentioned
NameTitleContext
Kenneth BrotheridgeAssisted Living DirectorSigned the Notice and Order letter
Hillary HolmanAssisted Living Regional DirectorContact person for questions about the letter

Inspection Report

Complaint Investigation
Census: 19 Deficiencies: 2 Date: Dec 16, 2024

Visit Reason
A verification visit and complaint investigation was conducted at Arbor View Communities of Pewaukee from 12/04/2024 to 12/16/2024 following a complaint received on 11/25/2024 alleging concerns after a resident fall.

Complaint Details
The complaint was substantiated. It involved concerns following a resident fall on 11/05/2024. Resident 21 had an activated healthcare power of attorney and was on hospice services. Hospice was not notified until 7:03 AM after the fall at approximately 12:10 AM. Pain medications were delayed until 8:55 AM despite resident verbalizing pain at 6:00 AM. The provider acknowledged failures in timely notification and pain management. A $200 revisit fee was assessed under Wis. Stat. Ch. 50.
Findings
Two deficiencies were identified, including a repeat violation. The complaint was substantiated. The provider failed to ensure prompt and adequate treatment for Resident 21 after a fall resulting in a right humerus fracture, including delayed pain medication and delayed hospice notification. Additionally, the provider failed to implement and follow individual service plans for three residents regarding monitoring of food consumption, with 42 occurrences of missed monitoring documented.

Deficiencies (2)
Failure to ensure Resident 21 received prompt and adequate treatment related to a right humerus fracture after a fall, including delayed pain medication administration and delayed hospice notification.
Failure to implement and follow the individual service plan for 3 residents, resulting in 42 occurrences of meal consumption not being monitored by staff.
Report Facts
Revisit fee: 200 Census: 19 Occurrences of missed meal monitoring: 42 Meals in timeframe: 171

Employees mentioned
NameTitleContext
Administrator XAdministratorInterviewed regarding Resident 21's fall, delayed hospice notification, and pain medication administration. Acknowledged staff failures and that involved staff were no longer employed.
Assistant Director YAssistant DirectorInterviewed regarding Resident 21's fall and pain management. Reported staff called hospice after arriving to work and was told RN would assess.
Hospice Supervisor AAHospice SupervisorInterviewed regarding Resident 21's fall and hospice notification. Confirmed hospice never received call until 7:06 AM on 11/05/2024.
Caregiver ZCaregiverInterviewed regarding staff responsibility to monitor residents' meal consumption and reported previous administrator did not prioritize recording consumption.

Inspection Report

Complaint Investigation
Deficiencies: 0 Date: Jul 9, 2024

Visit Reason
A complaint investigation and verification visit was conducted on July 9, 2024, to determine if Arbor View Communities of Pewaukee was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.

Complaint Details
The visit was complaint-related, conducted to verify compliance with statutory and administrative requirements. Violations were substantiated as indicated by the issuance of a Statement of Deficiency and forfeiture.
Findings
The Department found violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, resulting in a Statement of Deficiency #4NVT12 and imposed a total forfeiture of $1,050.00. A follow-up verification visit was conducted on July 9, 2024, to assess correction of prior violations, and a $200 inspection fee was imposed.

Report Facts
Forfeiture amount: 1050 Reduced forfeiture amount: 682.5 Forfeiture amount by tag: 900 Forfeiture amount by tag: 150 Inspection fee: 200 Compliance timeframe: 45 Payment timeframe: 10

Employees mentioned
NameTitleContext
Kenneth BrotheridgeAssisted Living DirectorSigned the Notice and Order letter
Hillary HolmanAssisted Living Regional DirectorContact person for questions about the letter

Inspection Report

Complaint Investigation
Census: 16 Deficiencies: 2 Date: Jul 9, 2024

Visit Reason
Surveyors conducted a verification visit and two complaint investigations at Arbor View Communities of Pewaukee on 07/09/2024.

Complaint Details
Two complaints were investigated and both were found to be unsubstantiated.
Findings
Two deficiencies were identified, both repeat violations from a prior survey dated 02/22/2024. Both complaints were unsubstantiated. Deficiencies included failure to implement and follow individual service plans for monitoring food consumption for three residents, and failure to maintain a safe, clean, and comfortable environment with multiple observations of unclean conditions in resident rooms and bathrooms.

Deficiencies (2)
Failure to implement and follow the individual service plan for monitoring food consumption for 3 residents, with 208 occurrences of missed monitoring from 05/06/2024 to 07/08/2024.
Failure to ensure the environment was safe, clean, and comfortable, including dried substances on carpets and walls, feces-like substances in bathrooms, mildew-like appearances on transition strips, and unclean catheter bags.
Report Facts
Revisit fee: 200 Occurrences of missed meal consumption monitoring: 208 Days reviewed: 63 Meals reviewed: 189 Occurrences of no evidence of consumption monitoring: 81 Occurrences of no evidence of consumption monitoring: 61 Occurrences of no evidence of consumption monitoring: 66

Employees mentioned
NameTitleContext
Executive Director AAcknowledged the ISP requirements and discussed possible reasons for missed charting during exit conference.
Nurse BRNParticipated in exit conference with surveyors.
Maintenance Director WInterviewed regarding environmental concerns and acknowledged issues with bathroom transition floor strips.

Inspection Report

Complaint Investigation
Deficiencies: 3 Date: Feb 22, 2024

Visit Reason
A complaint investigation was conducted on February 22, 2024, to determine if Arbor View Communities of Pewaukee was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.

Complaint Details
The visit was complaint-related, concluding a complaint investigation to assess compliance with statutory and administrative requirements for community-based residential facilities.
Findings
The Department issued a Statement of Deficiency (SOD #4NVT11) for violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, resulting in a Notice of Violation and an imposed forfeiture totaling $1900.00. The licensee was ordered to comply immediately with requirements including developing comprehensive individual service plans and assessments for residents.

Deficiencies (3)
Violation of Wis. Admin. Code § DHS 83.35(3)(c)
Violation of Wis. Admin. Code § DHS 83.35(3)(d)
Violation of Wis. Admin. Code § DHS 83.37(2)(d)
Report Facts
Forfeiture amount: 1900 Forfeiture amount: 600 Forfeiture amount: 900 Forfeiture amount: 400 Reduced forfeiture amount: 1235 Compliance timeframe: 45 Payment timeframe: 10

Employees mentioned
NameTitleContext
Kenneth BrotheridgeAssisted Living DirectorSigned the Notice and Order letter
Hillary HolmanAssisted Living Regional DirectorContact person for questions about the letter

Inspection Report

Complaint Investigation
Census: 16 Deficiencies: 0 Date: Dec 19, 2023

Visit Reason
Surveyor conducted a complaint investigation at Arbor View Communities of Pewaukee on 12/19/2023.

Complaint Details
Complaint investigation conducted; complaint was unsubstantiated.
Findings
No deficiencies were identified during the complaint investigation. The complaint was unsubstantiated.

Inspection Report

Abbreviated Survey
Census: 22 Deficiencies: 0 Date: Aug 3, 2023

Visit Reason
On 08/03/2023, a surveyor conducted an abbreviated survey and complaint investigation at Arbor View Communities of Pewaukee.

Complaint Details
The complaint was investigated and determined to be unsubstantiated.
Findings
No deficiencies were identified during the survey. The complaint was found to be unsubstantiated.

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