Inspection Reports for
Eagle Ridge Senior Living

The visit was complaint-related, conducted to verify compliance with applicable statutes and codes. The report does not explicitly state substantiation status.

The Department found violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, resulting in a Statement of Deficiency #AB5813. Corrective measures and training are ordered to address behavior management deficiencies. A forfeiture of $1,100 was imposed for the violations, with a reduced payment option of $715 if not appealed. Additionally, a $200 inspection fee was assessed for a verification visit on 2025-09-09.

Two of six complaints were substantiated. Complaints involved medication management and exterior area hazards.

Two of six complaints were substantiated with three new violations identified, including failure to properly dispose of medications within 30 days, inadequate behavior management services for a resident with aggressive behaviors, and failure to maintain exterior yard and sidewalk areas free of hazards.

One of two complaints was substantiated. The complaint involved delayed removal of surgical staples for Resident 1, who had multiple falls and hospitalizations. The staples were removed approximately 6 weeks after discharge instructions indicated removal at the first post-op appointment.

The provider did not ensure Resident 1 received prompt and adequate treatment when surgical staples were left in place for approximately 6 weeks, past the time indicated on hospital discharge instructions. One of two complaints was substantiated, and four prior violations were corrected with one new violation identified.

The complaint was unsubstantiated.

Four violations were identified, including a repeat deficiency related to employee communicable disease screening. The provider failed to ensure all staff and residents were screened for communicable diseases including tuberculosis within required timeframes. Additionally, staff did not follow infection control protocols during medication administration.

The complaint was substantiated. The investigation found that one employee lacked required training and that Resident 1 did not receive prompt and adequate treatment for a gastrointestinal bleed, resulting in hospitalization and eventual discharge.

Two violations were identified, including a repeat deficiency related to employee training. One employee lacked required fire safety and first aid/choking training. Additionally, the provider failed to ensure prompt and adequate treatment for a resident with a gastrointestinal bleed, resulting in delayed medical intervention.

The visit was complaint-related, concluding on February 08, 2023, with issuance of a Statement of Deficiency and Notice of Violation.

The Department issued a Statement of Deficiency (SOD #X2VK11) for violations of Wisconsin Statutes and Administrative Code provisions related to the administration and operation of the facility, resulting in a Notice of Violation and an imposed forfeiture.

The complaint was substantiated. Resident 1 was transported to the hospital due to aggressive behaviors and was medically cleared for discharge but was not allowed to return to the facility due to staff concerns about risk and lack of nurse availability. The resident stayed in the emergency room for 11 hours before being returned by the power of attorney. The facility was unable to find alternative placement and planned to file a 30-day eviction notice.

The provider did not allow Resident 1 to return to the facility after being transported by law enforcement to the hospital for aggressive behaviors, resulting in the resident remaining in the hospital emergency room for approximately 11 hours despite being medically cleared for discharge. The complaint was substantiated.