Inspection Reports for Ellore Senior Living

The visit was conducted as an unannounced complaint investigation following a complaint received on 2025-06-17 alleging that a resident was not accorded dignity by staff during an incident.

The investigation found the allegations to be unfounded based on interviews with staff and the resident, as well as record reviews. No deficiencies were cited.

The complaint alleged that a resident (R1) was having a smoke break outside, tried to roll themselves in the street, and that facility staff did not assist and laughed at the resident. Interviews with staff and the resident contradicted this allegation, and the resident stated no issues occurred and that staff protect residents' rights.

The inspection was conducted as an unannounced complaint investigation following allegations received on 2025-05-28 regarding staff performing tasks outside their scope and lack of administrator response concerning staffing and resident assignments.

The investigation found the allegations to be unfounded based on staff interviews and record reviews. Staffing ratios were adequate, extra staff were available to cover breaks, and no safety concerns or delays in care were identified. Residents refused to answer questions about the allegations.

The complaint alleged staff were performing tasks outside their defined scope without designated relievers, resulting in residents not receiving proper care and supervision, and that the administrator failed to respond to staffing and resident assignment concerns, putting residents at risk. The investigation concluded these allegations were unfounded.

The inspection was an unannounced complaint investigation visit triggered by a complaint received on 2025-05-22 regarding multiple allegations including pest infestation, staff hygiene, hand hygiene, staffing ratios, soiled undergarments, and unkempt resident bedrooms.

The investigation found no evidence to support the allegations. Facility staff were observed to maintain proper hygiene, adequate staffing ratios, and clean resident rooms. Pest control measures were in place and no pests were observed. Resident care plans and records showed appropriate care was provided. The allegations were determined to be unfounded.

The complaint included allegations of pest infestation, poor staff hygiene during food preparation, failure to perform hand hygiene before and after resident care, unbalanced staff-to-resident ratios in the memory care unit, soiled resident undergarments, and unkempt resident bedrooms. After multiple inspections and staff interviews, all allegations were found to be unfounded.

The visit was a pre-licensing inspection conducted to evaluate the facility's readiness for licensing and to ensure compliance with applicable regulations prior to granting a license.

No issues were noted during the pre-licensing inspection. The facility was found to be ready for licensing with proper safety measures, equipment, and compliance with regulations, though final approval is subject to review by the Central Application Bureau.