Inspection Reports for Encore Memory Care at Bolingbrook

351 Lily Cache Ln, Bolingbrook, IL 60440, United States, IL, 60440

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Inspection Report Summary

The most recent inspection on February 6, 2025, identified deficiencies related to a substantiated complaint of staff abuse against a resident. Earlier reports were not provided, so broader inspection patterns cannot be assessed from the available information. The main issue involved failure to ensure a resident was free from abuse by a caregiver, who was suspended and terminated following the incident. The facility notified the local police and implemented staff training and ongoing education in response. Enforcement actions such as fines or license suspensions were not listed in the available reports.

Deficiencies (last 1 years)

Deficiencies (over 1 years) 2 deficiencies/year

Deficiencies are regulatory violations found during state inspections.

43% better than Illinois average
Illinois average: 3.5 deficiencies/year

Deficiencies per year

4 3 2 1 0
2025

Inspection Report

Complaint Investigation
Deficiencies: 1 Date: Feb 6, 2025

Visit Reason
The inspection was conducted as a facility reported incident (FRI) investigation regarding an allegation of abuse by a staff member against a resident.

Complaint Details
The complaint was substantiated. The incident involved a caregiver hitting a resident after the resident became combative. The caregiver was suspended and terminated. The local Police Department was notified and investigated the incident.
Findings
The facility failed to assure one resident (R1) was free from abuse by a staff member. The investigation confirmed that a caregiver (E4) hit the resident in the lumbar area after the resident became combative. The caregiver was suspended and subsequently terminated following the incident.

Deficiencies (1)
Failure to assure one resident was free from abuse by a staff member.
Report Facts
Date of incident: Jan 25, 2025 Date of survey: Feb 6, 2025 Date of caregiver termination: Jan 27, 2025 Caregiver hire date: Nov 16, 2023

Employees mentioned
NameTitleContext
E3NurseWitnessed the incident and reported the abuse
E4CaregiverPerpetrator of abuse against resident, terminated after investigation

Inspection Report

Complaint Investigation
Deficiencies: 1 Date: Feb 6, 2025

Visit Reason
The Illinois Department of Public Health conducted an investigation on 2/6/2025 of a self-reported incident at Encore at Bolingbrook Memory Care Assisted Living regarding a concern that resulted in the termination of an individual's employment.

Complaint Details
The complaint investigation was substantiated based on review of records and on-site analysis by IDPH staff.
Findings
The investigation determined that the allegation of abuse by a staff member against one resident was substantiated. The facility provided a Statement of Correction including staff in-service training and ongoing education to address the violation.

Deficiencies (1)
Facility failed to assure one resident was free from abuse by a staff member.
Report Facts
Days to submit Statement of Correction: 15 Date of in-service training: Feb 4, 2025 Make-up day for in-service training: Feb 11, 2025

Employees mentioned
NameTitleContext
Edward PittsRN-BSN, PSAIDPH staff conducting the investigation and recipient of the Statement of Correction.
Giga YanongAdministratorAdministrator of Encore at Bolingbrook Memory Care who submitted the Statement of Correction.

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