Inspection Reports for Eskaton Granite Bay

An unannounced complaint investigation visit was conducted in response to an allegation that staff did not ensure reporting requirements were followed.

The investigation found the allegation to be unfounded after reviewing records and conducting interviews. No deficiencies were cited, and the facility demonstrated appropriate actions regarding pest control and communication with residents and families.

The complaint alleged that staff did not ensure reporting requirements were followed. The allegation was found to be unfounded, meaning it was false or without reasonable basis.

The inspection was an unannounced complaint investigation visit triggered by an allegation that staff were not meeting residents' needs.

Interviews and record reviews indicated that staff were meeting residents' care needs, monitoring residents for safety, and responding to calls for assistance in a timely manner. The complaint was found to be unfounded.

The complaint alleged that staff were not meeting residents' needs. The investigation included interviews with the Executive Director, Resident Care Coordinator, and a resident, as well as a review of records. The complaint was determined to be unfounded.

The inspection was an unannounced complaint investigation visit triggered by an allegation that staff were charging residents for services not rendered.

The investigation found that residents and responsible parties were aware of charges based on signed admission agreements. Records and interviews confirmed that meal tray services were provided and paid for as agreed, and residents expressed satisfaction with the meal services. The allegation was found to be unfounded.

The complaint alleged that staff were charging residents for services not rendered. The investigation included interviews, facility tour, and document review. The allegation was determined to be unfounded, meaning it was false or without reasonable basis.

The inspection was conducted as a required unannounced annual inspection of the facility.

The facility was found to be large, clean, and well-maintained with no deficiencies cited. Resident apartments are being renovated, and the kitchen and food storage meet regulatory requirements. Resident and staff interviews indicated satisfaction, and required documentation was reviewed and found complete.

The inspection was conducted as a required unannounced annual inspection of the facility.

The facility was found to be in substantial compliance with regulations. The environment was clean, well-maintained, and residents appeared comfortable. No deficiencies were cited during this visit.

An unannounced complaint investigation visit was conducted in response to a complaint received on 2023-07-31 alleging issues including medication errors, staff refusing to give medication, unmet resident hygiene needs, untrained staff, fire doors propped open illegally, staff yelling at residents, and injuries not addressed by staff.

The investigation found no evidence to support the allegations. Medication administration was timely with no missed doses, hygiene needs were met, staff were properly trained, and the fire door issue was resolved prior to the visit. No staff yelling or untreated injuries were observed. The allegations were determined to be unfounded.

Complaint was received on 2023-07-31 and investigated on 2023-08-08. The allegations were found to be unfounded based on interviews, record reviews, and observations.

The inspection was conducted as a required unannounced annual inspection to evaluate the facility's compliance with health and safety regulations.

During the annual inspection, all resident and staff files contained the required paperwork and training. The facility was toured, and no health or safety violations were observed. No deficiencies were cited.

The visit was an unannounced complaint investigation conducted in response to an allegation that staff were locking resident doors.

The investigation found that staff lock resident doors based on resident preference, residents can exit their rooms by turning the door handle, and residents are given door keys upon move-in. The allegation was found to be unfounded as there was no reasonable basis for the complaint.

The complaint alleged that staff were locking resident doors. The allegation was investigated and found to be unfounded based on the evidence and interviews conducted.

The inspection was an unannounced complaint investigation visit triggered by allegations received on 08/24/2022 regarding food service guidelines, food storage cleanliness, food handling hygiene, and facility odor.

The investigation found no substantiated violations related to food service guidelines, food storage cleanliness, or food handling hygiene, with observations of proper handwashing, glove use, and clean food storage areas. The allegation of the facility being malodorous was found to be unfounded after inspections and resident interviews.

The complaint investigation was unannounced and addressed multiple allegations including improper food service practices and facility odor. The findings were unsubstantiated for food service related allegations and unfounded for the odor allegation.

The inspection was an unannounced complaint investigation visit triggered by multiple allegations received on 08/22/2022 regarding the facility's care related to residents' incontinence, dietary needs, grooming assistance, and observation for change in condition.

The investigation included interviews with staff and residents, review of facility records, and observation of facility operations. The allegations were found to be unsubstantiated or unfounded due to lack of preponderance of evidence supporting the claims. The facility was found to meet residents' needs as required and documented.

The complaint investigation addressed allegations that the facility did not meet residents' incontinence needs, dietary needs, grooming assistance, and that staff did not regularly observe residents for changes in condition. The findings concluded the allegations were unsubstantiated or unfounded, meaning no violations were proven.

Unannounced complaint investigation visit conducted in response to multiple allegations including rough handling of residents, failure to assist residents timely, insufficient staffing, inadequate food service, lack of fire drills, and untrained staff.

All allegations were investigated through interviews with staff and residents, review of facility documentation, and direct observations. The investigation found no preponderance of evidence to substantiate any of the allegations; all were determined to be unsubstantiated or unfounded.

The complaint investigation was unannounced and addressed allegations of rough handling of residents, delayed assistance, insufficient staffing, inadequate food service, lack of fire drills, and untrained staff. The findings were unsubstantiated or unfounded based on interviews, documentation review, and observations.

The inspection was an unannounced annual visit conducted using the infection control tool to ensure health and safety compliance at the facility.

The facility was found to be in substantial compliance with infection control standards, with no immediate health, safety, or personal rights violations observed. No deficiencies were cited as a result of the inspection.

Unannounced annual visit using the infection control tool to ensure health and safety of residents and compliance with COVID-19 protocols.

No immediate health, safety, or personal rights violations were observed. The facility was found to be in substantial compliance with infection control requirements. No deficiencies were cited.

The visit was conducted due to an incident report submitted by the facility regarding a resident who had something stuck in their throat and was sent to the hospital on 12/14/2021.

During the visit, documentation showed the resident required no assistance with activities of daily living prior to the incident, and the facility is reassessing the resident upon return from the hospital. No deficiencies were cited based on the information provided.

Visit was complaint-related due to an incident report about a resident choking incident on 12/14/2021. No deficiencies were cited.

The visit was a Case Management Visit regarding a recent AWOL incident where a resident left the facility without assistance twice within 24 hours.

The facility reported that the resident left twice but returned safely both times. The wonder guard wrist monitor failed to notify staff during the second elopement due to a system update issue, which has since been fixed. No deficiencies were cited during the visit.

The complaint involved a resident leaving the facility unassisted twice in 24 hours. The resident was located and returned safely. The facility addressed the monitoring system failure and no further AWOL issues were reported.

The visit was an unannounced office conference call to discuss the requirement of wearing face masks within the facility at all times, prompted by reports that staff were not properly wearing face coverings inside the facility.

The facility staff were generally compliant with wearing masks and face shields, with exceptions for three staff members who have health conditions allowing alternative face coverings. The regional office reviewed the face mask requirements and warned of repercussions for future violations.

The visit was conducted as a case management incident investigation following receipt of an incident report by the Community Care Licensing Division on 11/2.

The Licensing Program Analyst contacted the Life Enrichment Director to request resubmission of the death report due to conflicting dates and additional details regarding the staff who found the resident and conditions prior to or contributing to death. Several documents were requested for submission by 11/13/2020 for review.

The visit was triggered by an incident report received by CCLD on 11/2. The Licensing Program Analyst requested clarification and additional documentation related to a resident's death report.