Inspection Reports for Eternal Spring of Gilbert
940 E Williams Field Rd, Gilbert, AZ 85295, United States, AZ, 85295
Back to Facility ProfileInspection Report Summary
Most inspections found deficiencies related primarily to incomplete personnel records, service plan documentation, caregiver training, and failure to report suspected abuse or neglect. The facility received multiple enforcement actions between January 2023 and August 2025, resulting in civil fines totaling several thousand dollars, with the most recent enforcement penalty paid on August 9, 2025. The December 30, 2024 inspection identified serious issues involving failure to report abuse and verify caregiver competency, which posed risks to resident safety. Several complaint investigations found regulatory noncompliance affecting resident care and safety, while some complaints were unsubstantiated. The latest report from October 1, 2025 included multiple deficiencies but no new enforcement actions, indicating ongoing challenges with documentation and staff training.
Deficiencies per Year
24
18
12
6
0
Unclassified
Inspection Report
Complaint Investigation
Capacity: 128
Deficiencies: 21
Oct 1, 2025
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State-compiled facility profile showing 9 inspections from 2023 to 2025 with deficiency history and complaint investigations.
Findings
Across multiple inspections, deficiencies were found related to personnel records, service plans, emergency responder documentation, training, and storage of hazardous materials. Several complaint investigations revealed failures in compliance with regulations, posing risks to resident safety and care.
Complaint Details
Multiple complaint investigations were conducted, including complaints AZ00222500, AZ00221911, AZ00216472, AZ00218799, AZ00220469, AZ00220744, AZ00221115, AZ00208768, AZ00205391, AZ00206615, AZ00199787, AZ00203200, AZ00204751, AZ00204942, AZ00178949, AZ00180121, AZ00187652, AZ00189242, and AZ00189727.
Deficiencies (21)
| Description |
|---|
| R9-10-803.A.9. Administration: Failed to ensure compliance with A.R.S. § 36-411 regarding fingerprint clearance cards for employees. |
| R9-10-808.A.1-5. Service Plans: Failed to ensure residents had written service plans as required. |
| R9-10-808.A.4.a. Service Plans: Failed to review and update a resident's service plan within 14 days after significant change in condition. |
| R9-10-808.A.4.b.ii. Service Plans: Failed to review and update service plans at least once every six months for residents receiving personal care services. |
| R9-10-808.A.4.b.iii. Service Plans: Failed to review and update service plans at least once every three months for residents receiving directed care services. |
| 36-420.04. Emergency responders; patient information: Failed to provide required documentation to emergency responders for a resident. |
| A. A manager shall ensure that: 4. A caregiver's or assistant caregiver's skills and knowledge are verified and documented before providing physical health services. |
| A. A manager shall ensure that: 10. Personnel records include documentation of current CPR training with demonstration. |
| C. A manager shall ensure personnel records include required information such as name, DOB, employment dates, qualifications, and compliance with fingerprinting requirements. |
| A. A manager shall ensure that: 1. Medical records are established and maintained for each resident. |
| J. Reporting and investigation of suspected abuse, neglect, or exploitation: Failed to timely report and investigate an alleged abuse incident. |
| A. A manager shall ensure that: 4. A caregiver's or assistant caregiver's skills and knowledge are verified and documented before providing physical health services. |
| B. Documentation dated within 90 days before acceptance of individual includes required medical service needs information. |
| C. A manager shall ensure personnel records include required documentation such as qualifications, education, orientation, and compliance with fingerprinting. |
| 36-420.01. Health care institutions; fall prevention training: Failed to develop and administer fall prevention training for all staff. |
| C. A manager shall ensure policies and procedures cover CPR training including demonstration and documentation. |
| C. A manager shall ensure personnel records contain current medical documentation of freedom from infectious tuberculosis. |
| C. A manager shall ensure personnel records are complete and contain all required documentation for employees. |
| C. A manager shall ensure medical records contain documentation of medication administered including name and signature of administering individual. |
| A. A manager shall ensure disaster drills for employees are conducted on each shift at least once every three months and documented. |
| A. A manager shall ensure poisonous or toxic materials are stored in labeled containers in locked areas inaccessible to residents. |
Report Facts
Inspections on page: 9
Total deficiencies: 22
Complaint inspections: 8
Total capacity: 128
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Amanda DeCamp | Executive Director | Named as person responsible for multiple deficiencies related to service plans and fingerprint clearance compliance |
| E1 | Acknowledged multiple deficiencies during interviews including fingerprint clearance, service plans, and personnel records | |
| E6 | Acknowledged deficiencies related to emergency responder documentation and personnel records | |
| E8 | Acknowledged toxic materials storage deficiency |
Inspection Report
Enforcement
Deficiencies: 0
Aug 9, 2025
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State-compiled enforcement action report for ETERNAL SPRING OF GILBERT showing enforcement details and payment schedule as of 2025.
Findings
The document details an enforcement action completed with a penalty payment of $2,500.00. No specific inspection deficiencies or findings are listed on this page.
Report Facts
Total fines: 2500
Inspection Report
Enforcement
Deficiencies: 0
Mar 11, 2025
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State-compiled enforcement action report for ETERNAL SPRING OF GILBERT detailing enforcement action #00122723 with payment and penalty information.
Findings
The report documents an enforcement action completed with a penalty payment of $2,750.00. No specific deficiencies or inspection findings are detailed on this page.
Report Facts
Total fines: 2750
Inspection Report
Enforcement
Deficiencies: 0
Feb 18, 2025
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State-compiled enforcement action report for ETERNAL SPRING OF GILBERT detailing enforcement action #00121432 with associated payment schedule.
Findings
The document details a completed enforcement action with a penalty amount of $750.00 and payment status marked as paid. No specific deficiencies or inspection findings are described.
Report Facts
Total fines: 750
Inspection Report
Enforcement
Deficiencies: 0
Jan 3, 2025
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State-compiled enforcement action report for ETERNAL SPRING OF GILBERT detailing enforcement action #00110013 with payment and completion status.
Findings
The report documents an enforcement action completed on 2025-01-03 with a penalty payment of $250.00 fully paid by 2025-02-03.
Report Facts
Total fines: 250
Inspection Report
Enforcement
Deficiencies: 2
Dec 30, 2024
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The inspection was conducted to address violations related to abuse, neglect, and caregiver competency at the assisted living facility Eternal Spring Of Gilbert, resulting in enforcement actions and civil fines.
Findings
The facility manager failed to report suspected abuse, neglect, or exploitation and did not ensure caregiver skills and knowledge were verified before providing physical health services. These deficiencies posed risks to resident health and safety.
Deficiencies (2)
| Description |
|---|
| The manager failed to report suspected abuse, neglect, or exploitation and maintain required documentation for at least 12 months after the investigation was initiated. |
| The manager failed to ensure a caregiver or assistant caregiver's skills and knowledge were verified and documented before providing physical health services. |
Report Facts
Civil fines total amount: 750
Penalty amount: 500
Penalty amount: 250
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Amanda Delong | ED | Licensee/Director/Provider who signed the enforcement agreement |
| Dawn Butler | BC | Bureau Chief who signed the enforcement agreement |
| Thomas Salow | AD | Assistant Director who signed the enforcement agreement |
| Aaron Telles | DBC | Deputy Bureau Chief who signed the enforcement agreement |
| Sean Thompson | COS | Compliance Officer Supervisor who signed the enforcement agreement |
Inspection Report
Enforcement
Deficiencies: 0
Feb 27, 2024
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State-compiled enforcement action report for ETERNAL SPRING OF GILBERT detailing enforcement action #00111641 with associated penalty and payment schedule.
Findings
The report documents an enforcement action completed with a penalty payment of $1,000.00. No specific deficiency findings are detailed on the page.
Report Facts
Total fines: 1000
Inspection Report
Enforcement
Deficiencies: 1
Jan 16, 2024
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The inspection was conducted due to concerns about personnel records, specifically that no personnel record was maintained for two of six employees sampled.
Findings
The facility failed to maintain personnel records for two of six employees sampled, resulting in a health and safety risk and a penalty assessment.
Deficiencies (1)
| Description |
|---|
| The manager failed to maintain a personnel record for each employee which included the items required by this rule, for two of six employees sampled. |
Report Facts
Civil fine amount: 1000
Employees sampled: 6
Employees with missing records: 2
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Dawn Butler | Bureau Chief | Signed enforcement agreement |
| Thomas Salow | Assistant Director | Signed enforcement agreement |
| Aaron Telles | Compliance Officer Supervisor | Signed enforcement agreement |
Inspection Report
Enforcement
Deficiencies: 0
Feb 28, 2023
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State-compiled enforcement action report for ETERNAL SPRING OF GILBERT detailing enforcement action #00113762 with associated invoice and payment schedule.
Findings
The report documents an enforcement action completed with a penalty amount of $1,000.00 and payment fully made by 6/29/2023.
Report Facts
Total fines: 1000
Inspection Report
Enforcement
Deficiencies: 1
Jan 11, 2023
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The document relates to enforcement actions following a survey conducted on January 11, 2023, including notification of rights and agreement to pay civil fines due to violations found during the inspection.
Findings
The facility was found to have violations related to incomplete personnel records for two of sixteen employees sampled, resulting in a civil fine of $1000. The licensee agreed to pay the fine and comply with enforcement actions.
Deficiencies (1)
| Description |
|---|
| The manager failed to ensure a complete personnel record was available for two of sixteen employees sampled. |
Report Facts
Civil fine amount: 1000
Employees sampled: 16
Employees with incomplete records: 2
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Tiffany Slater | Bureau Chief | Attended enforcement agreement meeting |
| Thomas Salow | Assistant Director | Attended enforcement agreement meeting |
| Ian Baxter | Compliance Officer Supervisor | Attended enforcement agreement meeting |
| Cindy Graham | Deputy Bureau Chief | Attended enforcement agreement meeting |
| James Tiffany | Compliance Officer Supervisor | Attended enforcement agreement meeting |
| Aaron Telles | Compliance Officer Supervisor | Attended enforcement agreement meeting |
| Jewela West | Compliance Officer Supervisor | Attended enforcement agreement meeting |
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