Inspection Reports for Franklin Place
9201 W Drexel Ave, Franklin, WI 53132, United States, WI, 53132
Back to Facility ProfileDeficiencies (last 2 years)
Deficiencies (over 2 years)
2 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
57% better than Wisconsin average
Wisconsin average: 4.6 deficiencies/yearDeficiencies per year
4
3
2
1
0
Census
Latest occupancy rate
43 residents
Based on a December 2025 inspection.
Census over time
Inspection Report
Complaint Investigation
Census: 43
Deficiencies: 0
Date: Dec 16, 2025
Visit Reason
Surveyor conducted a complaint investigation at Franklin Place Memory Care.
Complaint Details
One complaint was investigated and found to be unsubstantiated.
Findings
No deficiencies were identified and the complaint was unsubstantiated.
Inspection Report
Complaint Investigation
Census: 29
Deficiencies: 0
Date: May 22, 2025
Visit Reason
Surveyor completed a complaint investigation at Franklin Place Memory Care.
Complaint Details
One complaint was unsubstantiated.
Findings
No deficiencies were identified. One complaint was unsubstantiated.
Notice
Deficiencies: 0
Date: Apr 2, 2025
Visit Reason
Four complaint investigations were concluded to determine if Franklin Place Memory Care was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.
Complaint Details
Four complaint investigations were conducted and concluded on April 2, 2025, resulting in issuance of a Statement of Deficiency. Substantiation status is not explicitly stated.
Findings
The Department issued a Statement of Deficiency for violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, establishing grounds for regulatory action and requiring the licensee to comply with all requirements within 45 days.
Report Facts
Appeal timeframe: 10
Compliance timeframe: 45
Posting duration: 90
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Mary Beth Hoffman | Assisted Living Regional Director | Contact person for questions about the letter. |
| Kenneth Brotheridge | Assisted Living Director | Signed the notice letter. |
Inspection Report
Complaint Investigation
Census: 27
Deficiencies: 1
Date: Apr 2, 2025
Visit Reason
Surveyor conducted 4 complaint investigations at Franklin Place Memory Care, triggered by complaints received regarding resident care and safety.
Complaint Details
Four complaint investigations were conducted; one complaint was substantiated regarding failure to report a serious injury incident timely, and three complaints were unsubstantiated.
Findings
One deficient practice was identified related to failure to report an incident resulting in serious injury requiring emergency room treatment within the required timeframe. One complaint was substantiated and three complaints were unsubstantiated.
Deficiencies (1)
Provider did not ensure the Department was notified within 3 working days of an incident resulting in serious injury requiring emergency room treatment of a resident (Resident 2) who had a fall on 03/17/2025.
Report Facts
Number of complaints investigated: 4
Number of complaints substantiated: 1
Number of complaints unsubstantiated: 3
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Administrator | Interviewed regarding Resident 2's fall | |
| Clinical Services Director | Interviewed and confirmed failure to file required report |
Inspection Report
Complaint Investigation
Census: 29
Deficiencies: 0
Date: Jan 28, 2025
Visit Reason
Surveyor conducted a verification visit and complaint investigation based on one complaint.
Complaint Details
One complaint was investigated and found to be unsubstantiated.
Findings
No deficiency was identified and the complaint was unsubstantiated. A $200 revisit fee is being assessed under statutory provisions.
Report Facts
Revisit fee: 200
Inspection Report
Routine
Census: 32
Deficiencies: 2
Date: Nov 13, 2024
Visit Reason
The surveyor conducted a standard survey, verification visit, and three complaint investigations at Franklin Place Memory Care.
Complaint Details
Three complaints were investigated and found to be unsubstantiated.
Findings
Two deficiencies were identified related to clothes dryer vent tubing not being properly attached and a broken laundry room door that could not be secured. Three complaints were unsubstantiated.
Deficiencies (2)
Two of four clothes dryers had vent tubing that was not rigid, clean, maintained, and detached from the back of the dryer, venting inside the facility laundry room.
One laundry room door was broken, causing it to hang crooked and unable to be closed or locked securely.
Report Facts
Revisit fee: 200
Number of deficiencies identified: 2
Number of complaints investigated: 3
Census: 32
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Administrator B | Administrator | Interviewed regarding dryer vent tubing and broken door; confirmed unawareness of dryer vent issue and commitment to repair. |
| Clinical Services Director C | Clinical Services Director | Interviewed regarding broken laundry room door; aware of damage caused by staff and stated door had been broken less than a week. |
Inspection Report
Deficiencies: 0
Date: Nov 13, 2024
Visit Reason
A standard survey, verification visit, and three complaint investigations were conducted to determine if Franklin Place Memory Care was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.
Complaint Details
Three complaint investigations were conducted as part of the visit; however, no substantiation status or specific complaint details are provided in the document.
Findings
The Department issued a Statement of Deficiency (SOD #MZX512) for violations of Wisconsin statutes and administrative codes. A verification visit was also conducted to determine if prior violations in SOD #MZX511 were corrected, resulting in an imposed $200 inspection fee.
Report Facts
Inspection fee: 200
Compliance timeframe: 45
Appeal timeframe: 10
Employees mentioned
| Name | Title | Context |
|---|---|---|
| MaryBeth Hoffman | Assisted Living Regional Director | Contact person for questions about the letter. |
| Kenneth Brotheridge | Assisted Living Director | Signed the notice letter. |
Inspection Report
Complaint Investigation
Deficiencies: 0
Date: Jul 23, 2024
Visit Reason
A one complaint investigation was conducted on July 23, 2024, to determine if Franklin Place Memory Care was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.
Complaint Details
The investigation was complaint-driven and concluded on July 23, 2024. The Department found violations sufficient to issue a Statement of Deficiency and order corrective actions.
Findings
The Department issued a Statement of Deficiency (SOD #MZX511) for violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, establishing grounds for enforcement action and requiring the licensee to comply with operational standards to protect resident health, safety, and welfare.
Report Facts
Inspection fee: 200
Compliance timeframe: 45
Extension request timeframe: 10
Posting duration: 90
Appeal filing timeframe: 10
Employees mentioned
| Name | Title | Context |
|---|---|---|
| MaryBeth Hoffman | Assisted Living Regional Director | Contact person for questions about the notice and order. |
| Kenneth Brotheridge | Assisted Living Director | Signed the notice and order letter. |
Inspection Report
Complaint Investigation
Census: 38
Capacity: 54
Deficiencies: 1
Date: Jul 23, 2024
Visit Reason
Surveyor conducted a complaint investigation at Franklin Place Memory Care based on one complaint received. The investigation aimed to determine compliance with licensing requirements for a Class C ambulatory Community Based Residential Facility (CBRF).
Complaint Details
One complaint was investigated and found to be unsubstantiated. The investigation identified one deficiency related to resident ambulatory status compliance.
Findings
The facility was found to be non-compliant with the Class C ambulatory license requirements as 13 of 38 residents were non-ambulatory, including 4 residents who relied on wheelchairs. The facility was licensed for ambulatory residents only but was serving non-ambulatory residents since the change of ownership on 06/01/2024.
Deficiencies (1)
The provider did not ensure the class C ambulatory Community Based Residential Facility served only ambulatory residents; 13 of 38 residents were non-ambulatory.
Report Facts
Residents non-ambulatory: 13
Residents using wheelchairs: 4
Licensed capacity: 54
Current census: 38
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Administrator B | Administrator | Interviewed and confirmed the facility was licensed for ambulatory residents and acknowledged the need to amend the license due to non-ambulatory residents present |
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