Friendly Home

Nursing Home
Overview of Friendly Home

With over 50 years of experience in enhancing seniors’ well-being, Friendly Home is an esteemed senior living community located in the ethereal setting of Rhodes Avenue, Woonsocket, RI, that provides a wide range of care options including nursing care, short-term rehabilitation, hospice care, wound care, and dementia care. Featuring 126-bed accommodations, the community ensures seniors experience unparalleled comfort and safety. A team of competent and highly skilled professionals strives to deliver the highest quality of care and support around the clock so that seniors can enjoy their best years without worries.

Gain meaningful experiences and cherish every moment with the Friendly Home’s warm and welcoming environment. Providing physical, occupational, and speech therapy, the community ensures seniors jump back into their lives with confidence. With exceptional dining, seniors enjoy delightful and healthy meals for their dietary satisfaction. Friendly Home is a safe place for seniors to live their healing journey with its serene campus.

(585) 381-1600

Managed by Amanda Brown

Vice President & Administrator

Amanda Brown serves as Vice President & Administrator at Friendly Home. She plays a key leadership role in overseeing the community’s operations, ensuring a warm and professional environment for residents and staff alike.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
1/5
Rhode Island average: 3.1/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
1/5
Rhode Island average: 2.9/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
3/5
Rhode Island average: 3.5/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
3/5
Rhode Island average: 3.2/5

Nursing care per resident

Info Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
3h 49m per day

This home provides 5% less nursing time per resident than the state average.

Rhode Island average: 4h 1m per day

Staffing hours breakdown

Info Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Staff type Facility State avg National avg
Registered Nurse (RN) Info Registered nurse hours per resident per day. 37m per day 46m per day 41m per day
LPN / LVN Info Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day. 39m per day 29m per day 52m per day
Nurse Aide Info Nurse aide hours per resident per day. 2h 27m per day 2h 28m per day 2h 21m per day
Total Nursing (Weekend) Info Total number of nurse staff hours per resident per day on weekends. 3h 11m per day 3h 18m per day 3h 26m per day
Physical Therapist Info Physical therapist staff hours per resident per day. 2m per day 3m per day 4m per day
RN (Weekend) Info Registered nurse hours per resident per day on weekends. 28m per day 34m per day 29m per day

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 126

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the Rhode Island average
Occupancy rate 93.5%
Residents per day (avg) 103
Occupancy rate
93.5%
Residents per day (avg)
103

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

40% of new residents, usually for short-term rehab.

Typical stay 15 days

Private pay

31% of new residents, often for short stays.

Typical stay 6 - 7 months

Medicaid

29% of new residents, often for long-term daily care.

Typical stay 1 - 2 years

Finances and operations

Proprietary home
Corporation
Home revenue
$17.8M
Profit
$605.2K
Proprietary home Corporation
Home revenue
$17,821,661.00
Profit
$605,232.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$7.2M
40.6% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$10.0M
Total costs $17.2M
Bed community size
126-bed community
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
42 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 24 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy Rate
88%
Occupied Beds
111 of 126
Percentage of available beds currently in use by residents.
License Status
Active
Facility Type
Nursing Facility
License Date
June 2, 2024
License Expiration
December 31, 2026

Additional licensing details

License number: LTC00833
CMS Certification Number: 415044

Ownership & operating entity

Friendly Home is legally operated by CHERYL PICARD.

Type Of Units

Nursing Home
126 units
Total beds
126 units

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Mr. Angelo Rotella, Administrator

Staff Composition

Total Employees
170
Full-Time Employees
170

What does this home offer?

Housing options icon
Housing options icon

Housing Options: Private Rooms

Building type icon
Building type icon

Building Type: Single-story

Types of Care at Friendly Home

Nursing Home Hospice Care

Inspection History

In Rhode Island, the Department of Health, Center for Health Facilities Regulation is the primary authority for inspecting, licensing, and reporting on all long-term care facilities.

6 visits/inspections

2 visits/inspections triggered by complaints

Results

5 with issues

1 without issues

Latest inspection

Date:December 19, 2025
Type:Re Inspection

35 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Compare Nursing Homes around Woonsocket

The information below is reported by the Rhode Island Department of Health, Center for Health Facilities Regulation.
Friendly Home
HC

Hospice Care

SNF

Nursing Homes 24/7 care needed

Woonsocket
126
No
A+
24
BOUCHARD, LINDSEY
93.5%
$16,364,749.00
$7,238,547.00
44.2%
103.10
1/5
3.8163
1/5
3/5
3/5
3
29
5
+14%
-5%
+12%
Private Rooms

Places of interest near Friendly Home

Address 1.2 miles from city center

Address 303 Rhodes Ave, Woonsocket, RI 02895

Calculate Travel Distance to Friendly Home

Add your location

Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

231
Total Staff
114
Employees
117
Contractors
40,427
Total Hours (Quarter)
62
Avg Staff/Day
7.2
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse377.3 Yes
Licensed Practical Nurse437.7 Yes
Certified Nursing Assistant1067.3 Yes
Staff by Category
Administration
2 staff
7hs shift avg
Nursing Staff
200 staff
7.4hs shift avg
Physicians & Practitioners
3 staff
7.1hs shift avg
Therapy Services
19 staff
5hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
2 staff
4.7hs shift avg
Dietary Services
3 staff
8hs shift avg
Other Services
2 staff
7.7hs shift avg
Contractor Analysis
12.6%
of total hours from contractors
5,076 contractor hours this quarter
Licensed Practical Nurse: 21 Physical Therapy Aide: 5 Speech Language Pathologist: 3 Qualified Social Worker: 2 Registered Nurse: 23 Occupational Therapy Aide: 1 Certified Nursing Assistant: 51 Physical Therapy Assistant: 5 Respiratory Therapy Technician: 3 Occupational Therapy Assistant: 2 Medical Director: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant555110618,60591100%7.3
Licensed Practical Nurse2221436,85691100%7.7
Medication Aide/Technician130134,33991100%7.9
Registered Nurse1423374,11091100%7.3
Other Dietary Services Staff2028707279%8
Speech Language Pathologist0338108998%6.4
Physical Therapy Aide0557497178%5.5
Clinical Nurse Specialist2025626470%6.5
Qualified Social Worker0225437785%4.7
Administrator1015116268%8.2
Mental Health Service Worker2024926167%7.7
RN Director of Nursing1014615560%8.4
Dietitian1014485560%8.1
Nurse Practitioner1014145156%8.1
Respiratory Therapy Technician0333666571%5.6
Physical Therapy Assistant0551165358%2.1
Occupational Therapy Assistant022902831%2.8
Occupational Therapy Aide011702730%2.6
Medical Director011181314%1.4

Health Inspection History

Inspections
Total health inspections 10

Rhode Island average 8.3


Last Health inspection on Aug 2025

Total health citations 29
Citations per inspection
2.9

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

18 of 29 citations resulted from standard inspections; and 11 of 29 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 4
150% worse than Rhode Island average

Rhode Island average: 1.6


Serious Health citations More info 1
41% better than Rhode Island average

Rhode Island average: 1.7

4 critical citations More info Rhode Island average: 1.6

1 serious citation More info Rhode Island average: 1.7

23 moderate citations More info Rhode Island average: 24.3

1 minor citation More info Rhode Island average: 0.5
Citations history (last 3 years)
Quality of Care critical citation Aug 06, 2025
Corrected

Care Planning moderate citation May 22, 2025
Corrected

Pharmacy moderate citation Mar 31, 2025
Corrected

Quality of Care moderate citation Dec 30, 2024
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit Corporation
Part of: Eden Health Care
Resident Census by Payment Source
114 Total Residents
Medicare 3 (2.6%)
Medicaid 86 (75.4%)
Private Pay/Other 25 (21.9%)
Programs & Services
Residents' Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 9.2
11% better than Rhode Island average

Rhode Island average: 10.3

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 12.8
37% better than Rhode Island average

Rhode Island average: 20.2

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 16.3%
16% better than Rhode Island average

Rhode Island average: 19.5%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 13.9%
24% better than Rhode Island average

Rhode Island average: 18.2%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 8.1%
64% better than Rhode Island average

Rhode Island average: 22.9%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 4.0%
9% worse than Rhode Island average

Rhode Island average: 3.7%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 7.6%
62% worse than Rhode Island average

Rhode Island average: 4.7%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 5.1%
124% worse than Rhode Island average

Rhode Island average: 2.3%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 4.0%
26% better than Rhode Island average

Rhode Island average: 5.4%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 16.0%
19% worse than Rhode Island average

Rhode Island average: 13.5%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 29.8%
39% worse than Rhode Island average

Rhode Island average: 21.5%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 96.8%
In line with Rhode Island average

Rhode Island average: 93.1%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 81.6%
14% worse than Rhode Island average

Rhode Island average: 95.3%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 0.96
34% better than Rhode Island average

Rhode Island average: 1.46

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 1.53
11% better than Rhode Island average

Rhode Island average: 1.72

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 83.0%
9% better than Rhode Island average

Rhode Island average: 76.2%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 1.5%
24% better than Rhode Island average

Rhode Island average: 2.0%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 83.3%
7% better than Rhode Island average

Rhode Island average: 78.2%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 16.8%
33% better than Rhode Island average

Rhode Island average: 25.1%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 15.9%
In line with Rhode Island average

Rhode Island average: 15.8%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.0%
100% better than Rhode Island average

Rhode Island average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 52.2%
In line with Rhode Island average

Rhode Island average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 50.3%
In line with Rhode Island average

Rhode Island average: 50.6%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $42K
55% lower than Rhode Island average

Rhode Island average: $94K

Number of fines 3
6% more fines than Rhode Island average

Rhode Island average: 2.8

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than Rhode Island average

Rhode Island average: 0.4

Fines amount comparison
Fines amount comparison
This facility $42K
Rhode Island average $94K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Oct 30, 2023
$11K
Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Oct 30, 2023
$16K
Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Oct 30, 2023
$16K

Last updated: Jan 2026

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Financial Aid for Rhode Island Seniors

Get financial aid guidance

Rhode Island Home and Community Care Services

RI Medicaid HCCS

Age 65+ or disabled, Rhode Island resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$4,000 (individual, higher than most states).

Higher asset limit; small state aids quicker processing.

Rhode Island Caregiver Support Program

RI NFCSP Respite

Caregiver of someone 60+ (or with dementia), Rhode Island resident.

No strict limit; prioritizes low-income.

Not applicable.

Limited slots; urban focus due to small size.

Program of All-Inclusive Care for the Elderly (PACE)

Rhode Island PACE

Age 55+, RI resident (specific counties), NFLOC, safe with PACE support.

~$2,829/month (Medicaid-eligible); private pay option available.

$4,000 (individual), $6,000 (couple) for Medicaid enrollees.

Operated by PACE Organization of Rhode Island; covers 4 counties (Providence, Kent, Washington, Newport).

@Home Cost Share Program

Rhode Island @Home Cost Share

Age 65+, RI resident, need help with 1+ ADL/IADL, not Medicaid-eligible.

~$1,255-$2,829/month (100%-300% FPL); sliding scale fees.

Not strictly assessed; focus on income/need.

Administered by Division of Elderly Affairs (DEA); complements Medicaid.

SSI Enhanced Assisted Living Program

Rhode Island SSI Enhanced AL

Age 65+ (or disabled), RI resident, SSI-eligible, living in approved AL facility.

$943/month (SSI federal rate) + state supplement ($332/month).

$2,000 (individual), $3,000 (couple).

Supplement increases to ~$1,275/month total for AL residents; ~50 facilities participate.

Medicare Savings Program (MSP)

Rhode Island Medicare Savings Program

Age 65+ or disabled, RI resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; includes Extra Help for Part D; no waitlist.

Low-Income Home Energy Assistance Program (LIHEAP)

Rhode Island LIHEAP

Age 60+ prioritized, RI resident, low-income household.

~$3,970/month (individual, 185% FPL).

Not assessed; income-focused.

Covers gas, electric, oil; emergency aid available.

VA Aid and Attendance (A&A) and Housebound Benefits

Rhode Island VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, RI resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand; supports rural/urban care needs.

Senior Farmers’ Market Nutrition Program (SFMNP)

Rhode Island SFMNP

Age 60+, RI resident, low-income.

~$2,322/month (individual, 185% FPL).

Not assessed.

Vouchers (~$50/season); serves ~10,000 annually.

Property Tax Relief for Seniors

Rhode Island Property Tax Relief Credit

Age 65+ (or disabled), RI resident, homeowner/renter, low-income.

~$35,000/year (household).

Not assessed; income-focused.

Credit up to $400; local exemptions vary by municipality.

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