Inspection Reports for Gardens at Ocotillo
1601 W Queen Creek Rd, Chandler, AZ 85248, United States, AZ, 85248
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Inspection Report
Complaint Investigation
Capacity: 90
Deficiencies: 10
Nov 4, 2025
Visit Reason
State-compiled facility profile showing 4 inspections from 2023-07-11 to 2025-11-04 with deficiency history and complaint investigations.
Findings
Across four inspections, including complaint and annual compliance investigations, the facility had multiple deficiencies related to policies, reporting, training, and safety practices, though two recent complaint investigations found no deficiencies.
Complaint Details
Complaint investigations were conducted on November 4, 2025, and August 28, 2025, with no deficiencies found. Other complaint investigations on September 25, 2024, and July 11, 2023, found multiple deficiencies.
Deficiencies (10)
| Description |
|---|
| 36-420. Health care institutions; cardiopulmonary resuscitation; first aid; immunity; falls; definition - Failed to ensure policies did not prevent employees from providing appropriate first aid. |
| A. A governing authority shall: 9. Ensure compliance with A.R.S. § 36-411. - Failed to ensure compliance with personnel record requirements for one of six personnel sampled. |
| J. If a manager has a reasonable basis, according to A.R.S. § 46-454, to believe abuse, neglect or exploitation has occurred, the manager shall: 2. Report the suspected abuse according to A.R.S. § 46-454; - Failed to immediately report suspected abuse. |
| A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 4. Is reviewed and updated based on changes: b. ii. At least once every six months for a resident receiving personal care services. - Failed to update a resident's written service plan at least every six months. |
| A. A manager shall ensure that: 1. Policies and procedures for medication services include: b. Procedures for responding to and reporting an unexpected reaction to a medication; - Failed to establish and document policy for responding to unexpected medication reactions. |
| D. A manager shall ensure that: 2. A current toxicology reference guide is available for use by personnel members. - Failed to ensure a current toxicology reference guide was available. |
| C. A manager shall ensure that food is obtained, prepared, served, and stored as follows: 6. Frozen foods are stored at a temperature of 0° F or below; and - Failed to ensure frozen foods were stored at 0° F or below. |
| A. A manager shall ensure that: 11. Poisonous or toxic materials stored by the assisted living facility are maintained in labeled containers in a locked area inaccessible to residents; - Failed to maintain poisonous or toxic materials in a locked area inaccessible to residents. |
| C. A manager shall ensure that policies and procedures are: 1. Established, documented, and implemented to protect the health and safety of a resident that: e. Except as provided in subsection (M), cover cardiopulmonary resuscitation training for applicable employees and volunteers, including: i. The method and content of CPR training including demonstration of ability. - Failed to implement policies covering CPR training including demonstration of ability. |
| A. A manager shall ensure that: 4. A caregiver's or assistant caregiver's skills and knowledge are verified and documented: a. Before providing physical health services, and b. According to policies and procedures; - Failed to verify and document caregiver skills and knowledge before providing services for one caregiver. |
Report Facts
Inspections on page: 4
Total deficiencies: 10
Complaint inspections: 4
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| E1 | Named in multiple deficiency findings including policy implementation, reporting, and toxicology guide availability | |
| E5 | Personnel record reviewed in deficiency related to compliance with fingerprint clearance and employer contact | |
| E6 | Caregiver | Named in deficiency related to CPR training |
| E8 | Caregiver | Named in deficiency related to CPR training |
| E11 | Caregiver | Named in deficiency related to verification of skills and knowledge before providing services |
| E2 | Acknowledged CPR training deficiency in joint interview | |
| E3 | Acknowledged CPR training deficiency in joint interview | |
| E4 | Acknowledged CPR training deficiency in joint interview |
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