Inspection Reports for Glen Abbey Assisted Living & Memory Care

The inspection was conducted in response to anonymous complaints alleging residents lacked care, the home had a bug infestation, and the home served raw food.

The investigation found no substantiated violations regarding resident care or pest infestation. However, a violation was established for failure to maintain documentation of food temperature checks to ensure food safety.

The complaint investigation was triggered by anonymous allegations received on 2025-08-20 regarding lack of resident care, pest infestation, and serving raw food. The allegation of residents lacking care and bug infestation were not substantiated. The allegation that the home served raw food was substantiated due to lack of documentation of food temperature checks.

The inspection was conducted in response to an anonymous complaint alleging that staff did not administer insulin according to the prescription from the licensed healthcare professional.

The investigation confirmed that Resident B received insulin outside the parameters of the licensed healthcare professional's orders and that insulin pens were not dated in accordance with the home's training policies. However, there was insufficient evidence to confirm that staff administered insulin not prescribed to a resident.

The complaint alleged that staff did not administer insulin according to the prescription. The violation was substantiated based on findings related to Resident B's insulin administration and insulin pen dating.

The inspection was conducted in response to a complaint alleging inadequate care of Resident A, specifically related to a fall and subsequent injury.

The investigation found that Resident A was transferred without the required use of a Hoyer lift as per her service plan, and that staff involved were not properly trained on transfers. Additionally, the facility failed to notify the department of a change in administrator and the supervisor on duty did not intervene to prevent the unsafe transfer attempt.

Complaint received on 2024-02-15 alleging inadequate care of Resident A related to a fall on or around 2024-02-11. The complaint was substantiated with violations found.

The inspection was conducted as a renewal licensing study for Glen Abbey Assisted Living to assess compliance with licensing requirements and to determine if the facility meets standards for license renewal.

The facility was found to be non-compliant with several rules including failure to notify the department of administrator change within five days, failure to update residents' service plans annually, and failure to administer medications as prescribed for multiple residents.

The investigation was initiated due to a complaint alleging that Resident A was injured during a transfer, specifically that Resident A stubbed her toe and sustained a swollen ankle.

The investigation found that Resident A was injured due to improper transfer by staff, with only one staff member present during a transfer that required two. The staff member involved was suspended and later terminated. Training was provided to staff, and no violations were established regarding staff training, but a violation was established for failure to comply with the resident's service plan requiring two-person assistance.

The complaint alleged Resident A was injured during transfer, initially reported as a stubbed toe but later found to be a broken fibula and swollen ankle. The facility initially miscommunicated the injury severity and staff changed their stories. APS substantiated neglect based on the investigation.

The document serves as a notification of the renewal of the Home for the Aged license following an administrative review of licensing activity for the past year.

The administrative review revealed substantial compliance with the public health code and administrative rules regulating home for the aged facilities, resulting in the renewal of the facility's license.

The visit was conducted as an original licensing study to determine compliance with applicable licensing statutes and administrative rules for Glen Abbey Assisted Living.

The study determined substantial compliance with licensing statutes and administrative rules. A temporary license for aged and Alzheimer's disease programs with a maximum capacity of 64 beds was recommended and issued.