Inspection Reports for Graceful Hands Home Care
5241 S 3rd Street, Phoenix, AZ 85040, AZ, 85040
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Inspection Report
Complaint Investigation
Capacity: 10
Deficiencies: 15
May 9, 2025
Visit Reason
State-compiled facility profile showing 3 inspections from 2024-06 to 2025-05 with deficiency history and complaint investigations.
Findings
Across three inspections, multiple deficiencies were found including failures in staff training, documentation, medication storage, residency agreements, and safety protocols, posing risks to resident health and safety.
Complaint Details
Complaint investigations were conducted on March 9, 2025 (complaint 00129939) and October 15, 2024 (complaint AZ00217273), both resulting in multiple deficiencies cited.
Deficiencies (15)
| Description |
|---|
| A.R.S. § 36-420.01.A. Health care institutions; fall prevention and fall recovery; training programs; definition. Failed to develop and administer a fall prevention and fall recovery training program for all staff. |
| R9-10-113.A.1-2. Tuberculosis Screening. Failed to implement tuberculosis infection control activities including annual training and education on TB signs and symptoms. |
| R9-10-803.A.9. Administration. Failed to ensure compliance with A.R.S. § 36-411 regarding adult protective services registry verification for employees. |
| R9-10-806.A.10. Personnel. Failed to ensure caregiver provided current documentation of first aid and CPR training before providing assisted living services. |
| R9-10-806.A.4.a-b. Personnel. Failed to verify and document caregiver's skills and knowledge before providing physical health services. |
| R9-10-807.D.1-10. Residency and Residency Agreements. Failed to ensure documented residency agreements included manager's signature and date signed for residents. |
| R9-10-819.A.11. Environmental Standards. Failed to store poisonous or toxic materials in labeled containers in a locked area inaccessible to residents. |
| 36-420.01. Health care institutions; fall prevention and fall recovery; training programs; definition. Failed to administer a fall prevention and fall recovery training program for staff. |
| C. A manager shall ensure that policies and procedures are established, documented, and implemented to protect resident health and safety including awareness of resident whereabouts. Failed to implement such policies. |
| A. A manager shall ensure caregiver's or assistant caregiver's skills and knowledge are verified and documented before providing physical health services. Failed to verify for multiple caregivers. |
| C. A manager shall ensure personnel records include documentation of completed orientation and in-service education. Failed to include such documentation for sampled personnel. |
| B. A manager shall ensure individuals submit documentation dated within 90 days before acceptance regarding medical services or restraints. Failed to ensure this documentation for residents. |
| F. A manager shall ensure means of exiting the facility alert employees of resident egress. Failed to ensure functioning alert mechanisms on doors. |
| F. When medication is stored by an assisted living facility, a manager shall ensure medication is stored in a locked area. Failed to store medications in locked areas. |
| F. When medication is stored by an assisted living facility, a manager shall ensure medication is stored in a locked area. Failed to store medication in a locked room, closet, cabinet, or self-contained unit. |
Report Facts
Inspections on page: 3
Total deficiencies: 15
Complaint Inspections: 2
Total capacity: 10
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Nuraine A Hagos | Administrator | Named as person responsible for all deficiencies |
| E1 | Referenced in multiple deficiencies and interviews | |
| E2 | Referenced in multiple deficiencies and interviews | |
| E3 | Referenced in complaint inspection deficiency | |
| E4 | Referenced in complaint inspection deficiency |
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