Deficiencies per Year
8
6
4
2
0
Unclassified
Census Over Time
Census
Capacity
Inspection Report
Renewal
Census: 31
Capacity: 177
Deficiencies: 5
May 27, 2025
Visit Reason
The inspection was conducted as a renewal licensing study to assess compliance with state regulations and to determine if the facility meets the requirements for license renewal.
Findings
The facility was found to be in non-compliance with multiple rules including medication administration documentation, improper storage of clean linens, incomplete dishwasher sanitization records, unlabeled food items, and unsafe storage of hazardous chemicals.
Deficiencies (5)
| Description |
|---|
| Resident A’s medication administration record was blank for a scheduled medication dose with no documentation explaining the omission. |
| Used coffee maker, iron, and fabric starch spray were stored in the clean linen area, risking cross contamination. |
| Dishwasher sanitization records for April and May 2025 were missing or blank, preventing verification of proper sanitization. |
| Multiple food items were found unlabeled without appropriate open dates in various facility kitchens and refrigerators. |
| A hazardous and toxic chemical was stored in an unlocked bathroom accessible to residents, posing a safety risk. |
Report Facts
Number of residents interviewed and/or observed: 31
Number of staff interviewed and/or observed: 14
Facility capacity: 177
Inspection Report
Complaint Investigation
Capacity: 177
Deficiencies: 1
May 27, 2025
Visit Reason
The investigation was initiated due to complaints alleging that Resident A and Resident B were not provided care in accordance with their service plans and that Resident A was not administered medication according to physician orders.
Findings
The investigation found no violation regarding care provided according to service plans for Resident A and Resident B. However, a medication administration error was identified where the facility failed to follow physician orders for the Lidocaine 4% patch application, resulting in a violation.
Complaint Details
The complaint alleged that Resident A and Resident B were not provided care in accordance with their service plans, including missed showers and lack of eating assistance, and that Resident A was not administered prescribed medications, including pain medication, properly. The complaint was substantiated only for the medication administration error regarding the Lidocaine patch.
Deficiencies (1)
| Description |
|---|
| Facility staff did not follow physician orders for Lidocaine 4% patch application, as the patch was left on beyond the prescribed 12 hours on and 12 hours off schedule. |
Report Facts
Facility capacity: 177
Complaint receipt date: May 23, 2025
Investigation initiation date: May 27, 2025
Report due date: Jul 22, 2025
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Julie Viviano | Licensing Staff | Author of the report and contact for corrective action plan |
| Ami Moy | Administrator | Facility administrator interviewed during investigation |
| Lauren Gowman | Authorized Representative | Authorized representative of the facility and recipient of the report |
Inspection Report
Complaint Investigation
Capacity: 177
Deficiencies: 3
Jan 30, 2024
Visit Reason
The inspection was conducted in response to a complaint alleging that Resident A experienced increased call light response times, did not receive showers, and received incorrect medication.
Findings
The investigation established violations related to increased call light response times and failure to follow Resident A's shower service plan, but found no violation regarding incorrect medication administration. The facility took appropriate actions following the medication error.
Complaint Details
The complaint alleged that Resident A had excessive call light response times leading to multiple UTIs, did not receive showers resulting in skin and vaginal infections, and received incorrect medication on 01/19/2024. The medication error was not substantiated as a violation.
Deficiencies (3)
| Description |
|---|
| Resident A experienced increased call light response times, with an average wait of 10 minutes instead of the expected 5 minutes or less. |
| Resident A was not offered showers as required by the service plan, and caregivers failed to re-approach Resident A after refusal as instructed. |
| Resident A received incorrect medications on 01/19/2024, but no adverse effects occurred and the facility responded appropriately. |
Report Facts
Call light requests: 40
Average call light response time (minutes): 10
Facility capacity: 177
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Lauren Gowman | Administrator | Interviewed regarding call light response times and facility operations |
| Ami Moy | Authorized Representative | Interviewed regarding call light response times and medication error |
| Kimberly Horst | Licensing Staff | Author of the Special Investigation Report |
Inspection Report
Complaint Investigation
Capacity: 177
Deficiencies: 2
Nov 28, 2023
Visit Reason
The inspection was conducted in response to a complaint alleging mold in the walk-in cooler and improper labeling, dating, and covering of food stored in the kitchen.
Findings
The investigation confirmed the presence of mold on a cooling rack in the walk-in refrigerator and several uncovered and undated food items. Equipment used to store and transport food was found to be dirty and not cleaned regularly, violating food safety regulations.
Complaint Details
The complaint was received on 2023-11-20 from an anonymous source alleging mold in the walk-in cooler and improper food storage practices. The violation was substantiated based on inspection and staff interviews.
Deficiencies (2)
| Description |
|---|
| Mold observed on a cooling rack in the walk-in refrigerator and food items not properly covered or labeled when stored. |
| Equipment used to store and transport food, including warming carts and cooling racks, was not cleaned regularly. |
Report Facts
Facility capacity: 177
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Ami Moy | Administrator | Interviewed regarding kitchen management and staff performance |
| Lauren Gowman | Authorized Representative | Received findings of the report |
Inspection Report
Complaint Investigation
Capacity: 177
Deficiencies: 1
Jul 26, 2023
Visit Reason
The investigation was initiated due to a complaint alleging that Resident B was not included in a recent care conference scheduled to discuss her service plan and that staff did not provide Resident B with her pendant or check on her throughout the night as outlined in her service plan.
Findings
The investigation found that Resident B was not included in the care conference as alleged, which was a violation. However, the allegation that staff failed to provide Resident B with her pendant and check on her during the night was not substantiated. Resident B's service plan was updated to reflect her toileting schedule and staff instructions to check on her quietly at night.
Complaint Details
The complaint was received on 2023-07-07 from Adult Protective Services alleging Resident B was excluded from a care conference and that staff failed to provide her pendant and check on her at night. The violation for exclusion from the care conference was established; the allegation regarding the pendant and night checks was not established.
Deficiencies (1)
| Description |
|---|
| Resident B was not included in a recent care conference scheduled to discuss her service plan. |
Report Facts
Capacity: 177
Complaint Receipt Date: Jul 7, 2023
Investigation Initiation Date: Jul 11, 2023
Inspection Date: Jul 26, 2023
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Kelly Bush | Quality Assurance LPN | Named in the complaint and investigation regarding Resident B's care conference |
| Lauren Gowman | Authorized Representative | Licensee authorized representative who received report results |
| Ami Moy | Administrator | Facility administrator listed in identifying information |
Inspection Report
Complaint Investigation
Capacity: 177
Deficiencies: 1
May 25, 2023
Visit Reason
The inspection was conducted in response to a complaint alleging the facility failed to provide medical attention to Resident A, that Resident A's guardian was unaware of the service plan, and that the facility had insufficient staff.
Findings
The investigation found that the facility provided timely medical attention to Resident A following a fall, including coordination of mobile X-rays and emergency room visits. However, the facility failed to demonstrate that Resident A's guardian participated in the annual review of the service plan, constituting a violation. Staffing levels were found to be adequate and sufficient to meet resident needs.
Complaint Details
The complaint alleged the facility failed to provide medical attention to Resident A, that Resident A's guardian was unaware of the service plan, and that the facility had insufficient staff. The allegation of failure to provide medical attention and insufficient staff were not substantiated. The allegation that Resident A's guardian was unaware of the service plan was substantiated.
Deficiencies (1)
| Description |
|---|
| Facility failed to ensure Resident A's guardian participated in the annual review of the service plan. |
Report Facts
Capacity: 177
Complaint Receipt Date: May 23, 2023
Investigation Initiation Date: May 24, 2023
Inspection Date: May 25, 2023
Exit Conference Date: Jun 7, 2023
Number of residents in Courtyard unit: 14
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Amanda Moore | Administrator | Reported on Resident A's fall and staffing levels |
| Kimberly Horst | Licensing Staff | Conducted investigation and authored report |
| Andrea L. Moore | Manager, Long-Term-Care State Licensing Section | Approved the report |
Inspection Report
Renewal
Census: 43
Capacity: 177
Deficiencies: 2
Apr 24, 2023
Visit Reason
The inspection was conducted as a renewal licensing study for Grand Pines Assisted Living Center to assess compliance with applicable rules and regulations.
Findings
The facility was found to be in non-compliance with rules related to kitchen and dietary safety, including expired and unlabeled food items, and unsafe storage of hazardous and toxic materials accessible to residents.
Deficiencies (2)
| Description |
|---|
| Food items such as condiments and boxed cookies were past expiration date and not labeled with appropriate open dates, making it unclear if they were safe for consumption. |
| Industrial cleaning materials were found unsecured in cabinets accessible to residents in memory care units and community spa room, posing a risk of ingestion and harm. |
Report Facts
Number of staff interviewed and/or observed: 18
Number of residents interviewed and/or observed: 43
Facility capacity: 177
Inspection Report
Complaint Investigation
Capacity: 177
Deficiencies: 5
Jan 11, 2023
Visit Reason
The investigation was initiated due to complaints alleging that Resident A's hospitalization and death were not reported to the department, residents were not receiving adequate care according to service plans, and the facility was understaffed.
Findings
The investigation found violations including failure to report Resident A's hospitalization and death, inadequate care not consistent with service plans, and significant understaffing especially in December 2022. Additional findings included Resident A not being sent to the hospital despite requests and Resident B sustaining injuries due to improper transfer.
Complaint Details
Complaint investigation initiated based on anonymous online complaint received 2023-01-05 alleging failure to report Resident A’s hospitalization and death, inadequate resident care, and understaffing. Violations were substantiated.
Deficiencies (5)
| Description |
|---|
| Failure to report Resident A’s hospitalization and death to the department. |
| Residents not receiving adequate care in accordance with service plans. |
| Facility was significantly understaffed, impacting resident care. |
| Resident A was not sent to hospital despite multiple requests and died due to acute respiratory failure. |
| Resident B was transferred improperly, resulting in a fall and fracture. |
Report Facts
Capacity: 177
Call-ins in November 2022: 81
Call-ins in December 2022: 253
Call-ins tardy or left early in November 2022: 13
Call-ins tardy or left early in December 2022: 19
FMLA leave call-ins in November 2022: 4
Bereavement and/or FMLA leave call-ins in December 2022: 8
Resident A hospitalization date: Oct 19, 2022
Resident A death date: Oct 19, 2022
Resident B fall date: Nov 19, 2022
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Lauren Gowman | Administrator | Facility administrator interviewed regarding allegations and findings. |
| Mandy Moore | Authorized Representative | Facility representative interviewed and provided records. |
| Julie Viviano | Licensing Staff | Author of the Special Investigation Report. |
| Andrea L. Moore | Manager, Long-Term-Care State Licensing Section | Approved the report. |
Inspection Report
Original Licensing
Capacity: 177
Deficiencies: 0
Jun 14, 2011
Visit Reason
The purpose of the visit was to inspect and approve an addition to the Grand Pines Assisted Living Center facility, including an increase in licensed bed capacity and the establishment of an Alzheimer's memory unit.
Findings
The inspection found the new addition compliant with applicable administrative rules and fire safety standards, including secured memory unit features and emergency systems. The facility's licensed bed capacity was recommended to be increased to 177.
Report Facts
Licensed bed capacity: 177
Resident rooms in addition: 51
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Russell B. Misiak | Licensing Staff | Conducted inspection and authored report |
| Betsy Montgomery | Area Manager | Approved the report |
| Kathleen Sharkey | Authorized Representative of the facility | |
| Robert Kamp | Administrator | Facility Administrator |
Inspection Report
Original Licensing
Capacity: 85
Deficiencies: 0
Jun 24, 2009
Visit Reason
The visit was conducted as an original licensing study to determine compliance with applicable licensing statutes and administrative rules for Grand Pines Assisted Living Center.
Findings
The facility was found to be in substantial compliance with licensing requirements, including physical and program descriptions, staff training, and safety measures. A temporary license with a maximum capacity of 85 was recommended and issued.
Report Facts
Capacity: 85
Resident rooms: 53
Special care unit rooms: 14
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Andrea Krausmann | Licensing Staff | Author of the licensing study report and recommendation |
| Betsy Montgomery | Area Manager | Approved the licensing study report and recommendation |
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