Hallmark Manor

Hallmark Manor is a Nursing Home in Washington

Hallmark Manor is a Nursing Home in Washington

Hallmark Manor

32300 1st Ave S, Federal Way, WA 98003 View Map

Hallmark Manor is a Nursing Home in Washington

Hallmark Manor is a Nursing Home in Washington

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Overview of Hallmark Manor

Hallmark Manor, a distinguished healthcare center in Federal Way, Washington, renowned for its exceptional skilled nursing and rehabilitation services. What sets Hallmark Manor apart is its unwavering commitment to quality care, whether it’s short-term rehabilitation, long-term care, or postoperative recovery. The facility boasts a highly competent nursing team equipped with state-of-the-art technology and innovative techniques, ensuring the utmost comfort for every patient.

Hallmark Manor also prides itself on individualized care plans, tailoring their services to meet the unique needs of each resident. Beyond the expert care, the community exudes a warm and inviting atmosphere. Residents can enjoy the serene outdoor spaces, basking in the sun’s glow. Discover the ideal home for recovery at Hallmark Manor, where compassionate nursing home care meets a welcoming ambiance, just around the corner from you.

(253) 874-3580

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 3.68/day Washington avg: 4.22/day
Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
3/5
Washington avg: 3.2/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
3/5
Washington avg: 2.8/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
3/5
Washington avg: 3.4/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
3/5
Washington avg: 3.9/5

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 147

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Washington average
Occupancy rate 59%
Residents per day (avg) 98
Occupancy rate
59%
Residents per day (avg)
98

Who this home usually serves

TYPE OF STAY

Mostly long-term care residents

Most residents stay for extended periods and receive ongoing daily care.

Might be optimal for
Long-term daily care Ongoing support needs

Breakdown by payment type

Medicare

13% of new residents, usually for short-term rehab.

Typical stay 1 months

Private pay

34% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

53% of new residents, often for long-term daily care.

Typical stay 6 months

Finances and operations

Proprietary home
Partnership
Home revenue
$14.7M
Profit
$131.4K
Proprietary home Partnership
Home revenue
$14,720,369.00
Profit
$131,424.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$6.0M
40.5% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$8.6M
Total costs $14.6M
Years in operation
39 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 43 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

Additional licensing details

CMS Certification Number: 505313

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: David Masterjohn, Executive Director

Types of Care at Hallmark Manor

Skilled Nursing
Contact Hallmark Manor

Places of interest near Hallmark Manor

Address 2.1 miles from city center — 1.44 miles to nearest hospital (St. Francis Hospital)

Address 32300 1st Ave S, Federal Way, WA 98003

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Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

158
Total Staff
150
Employees
8
Contractors
37,641
Total Hours (Quarter)
52
Avg Staff/Day
8
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse189.6 No
Licensed Practical Nurse209.8 Yes
Certified Nursing Assistant727.6 No
Staff by Category
Administration
2 staff
8.2hs shift avg
Nursing Staff
114 staff
8.2hs shift avg
Physicians & Practitioners
5 staff
8.1hs shift avg
Therapy Services
28 staff
5.4hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
2 staff
2.2hs shift avg
Dietary Services
5 staff
6.6hs shift avg
Other Services
2 staff
9.6hs shift avg
Contractor Analysis
0.8%
of total hours from contractors
318 contractor hours this quarter
Licensed Practical Nurse: 1 Occupational Therapy Aide: 3 Occupational Therapy Assistant: 3 Medical Director: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant7207220,88991100%7.6
Licensed Practical Nurse191206,53691100%9.8
Registered Nurse180184,46191100%9.6
RN Director of Nursing4048476571%6.4
Speech Language Pathologist9096246066%6.6
Clinical Nurse Specialist4045736167%8.1
Administrator1015206571%8
Mental Health Service Worker1015085358%9.6
Dental Services Staff1014905156%9.6
Nurse Practitioner1014725965%8
Dietitian2024496369%7.1
Other Dietary Services Staff3033936268%6.2
Physical Therapy Aide4043026268%4.2
Occupational Therapy Aide0332214044%5.3
Physical Therapy Assistant7071302730%4.3
Qualified Social Worker2021215459%2.2
Occupational Therapy Assistant0334967%7
Medical Director0114133%13.5
Respiratory Therapy Technician2021755%3.4

Health Inspection History

Total Health inspections 6
23% below Washington average
Washington average: 7.8

Last Health inspection on May 2025

Total Health citations 59
21% above Washington average
Washington average: 48.9

9.83 citations per inspection (avg)

Citations origin

Citations can result from standard inspections or complaint-based investigations.

Standard inspections 54 citations
Complaint investigations 5 citations
Breakdown of citations
Critical Health citations 0
100% below Washington average
Washington average: 0.3
Serious Health citations 1
41% below Washington average
Washington average: 1.7
Moderate Health citations 58

Minor Health citations 0
Citations history (last 3 years)
Infection Control moderate citation May 13, 2025
Corrected

Nutrition moderate citation May 13, 2025
Corrected

Pharmacy moderate citation May 13, 2025
Corrected

Pharmacy moderate citation May 13, 2025
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit Corporation
Part of: Life Care Centers of America
Resident Census by Payment Source
98 Total Residents
Medicare 8 (8.2%)
Medicaid 88 (89.8%)
Private Pay/Other 2 (2%)
Programs & Services
Residents' Group
Nurse Aide Training
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score 6.1
39% better than Washington average
Washington average: 10.0
Functional decline score 14.7
29% better than Washington average
Washington average: 20.9
Long-Stay Resident Measures
Daily care & independence

Need for Help with Daily Activities Increased 8.7%
47% below Washington average.

Walking Ability Worsened 9.8%
55% below Washington average.

Low Risk Long-Stay Residents with Bowel/Bladder Incontinence 25.7%
6% above Washington average.
Safety & clinical stability

Falls with Major Injury 2.0%
23% below Washington average.

High Risk Residents with Pressure Ulcers 4.5%
10% below Washington average.

Urinary Tract Infection 0.6%
66% below Washington average.
Emotional & behavioral wellbeing

Depressive Symptoms 2.5%
84% below Washington average.

Antipsychotic Use 12.6%
13% below Washington average.
Preventive care

Pneumococcal Vaccine 93.4%
3% below Washington average.

Influenza Vaccine 90.3%
4% below Washington average.
Nutrition & physical health

Lost Too Much Weight 5.7%
1% below Washington average.
Short-stay resident measures
Pneumococcal Vaccine 68.2%

23% worse than Washington average
Antipsychotic medication increase 2.6%

85% worse than Washington average
Influenza Vaccine 66.2%

19% worse than Washington average

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $32K
This home paid 61% less in fines than the state average.
Washington average: $82K
Number of Fines 1
This home received 46% fewer fines than the state average.
Washington average: 1.8
Payment Denials 0
This home had 100% fewer payment denials than the state average.
Washington average: 0.3
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Jun 12, 2024
$32K

Last updated: Jan 2026

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Financial Aid for Washington Seniors

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Community Options Program Entry System (COPES)

WA Medicaid COPES

Age 65+ or disabled, Washington resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

High demand in urban areas (e.g., Seattle).

Washington Family Caregiver Support Program

WA NFCSP

Caregiver of someone 60+ (or with dementia), Washington resident.

No strict limit; prioritizes low-income.

Not applicable.

High urban demand; rural outreach.

Community First Choice (CFC)

Washington Community First Choice

Age 65+ (or disabled 18+), WA resident, Medicaid-eligible, need help with 2+ ADLs/IADLs.

~$2,829/month; QIT optional.

$2,000 (individual), $3,000 (couple).

Broader than COPES; serves ~20,000; self-directed option.

Older Americans Act (OAA) Services

Washington OAA Services

Age 60+, WA resident; no income/asset limits.

None; donations encouraged.

Not assessed.

13 AAAs; includes Meals on Wheels; rural focus.

Medicare Savings Program (MSP)

Washington Medicare Savings Program

Age 65+ or disabled, WA resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Includes Extra Help for Part D; no waitlist.

Low-Income Home Energy Assistance Program (LIHEAP)

Washington LIHEAP

Age 60+ prioritized, WA resident, low-income household.

~$3,970/month (185% FPL).

Not assessed.

Covers gas, electric, wood; emergency aid available.

Senior Community Service Employment Program (SCSEP)

Washington SCSEP

Age 55+, unemployed, low-income, WA resident.

~$1,983/month (125% FPL).

Not specified.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

Washington VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, WA resident, wartime service, ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth).

High veteran use; supports rural/urban needs.

Senior Citizens Property Tax Exemption

Washington Senior Property Tax Exemption

Age 61+ or disabled retiree, WA resident, homeowner, income-based.

~$45,000-$70,000/year (varies by county, e.g., King: $70,000).

Not assessed; home value cap varies (~$250,000-$400,000).

Saves ~$500-$1,500/year; offered statewide.

Senior Farmers’ Market Nutrition Program (SFMNP)

Washington SFMNP

Age 60+, WA resident, low-income.

~$2,322/month (185% FPL).

Not assessed.

Vouchers (~$80/season); serves ~20,000 via AAAs.

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