Inspection Reports for
Harbour Village
5900 MOCKINGBIRD LN, GREENDALE, WI, 53129
Back to Facility ProfileDeficiencies (last 3 years)
Deficiencies (over 3 years)
0.3 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
93% better than Wisconsin average
Wisconsin average: 4.6 deficiencies/yearDeficiencies per year
4
3
2
1
0
Census
Latest occupancy rate
49 residents
Based on a October 2025 inspection.
This facility has shown a steady increase in demand based on occupancy rates.
Occupancy over time
Inspection Report
Complaint Investigation
Census: 49
Deficiencies: 0
Date: Oct 8, 2025
Visit Reason
Surveyor conducted two complaint investigations at Harbour Village.
Complaint Details
Two complaints were investigated and found to be unsubstantiated.
Findings
No deficiencies were identified. Complaints were unsubstantiated.
Inspection Report
Follow-Up
Census: 46
Deficiencies: 0
Date: Aug 14, 2024
Visit Reason
Surveyors conducted a verification visit at Harbour Village, a Community-Based Residential Facility (CBRF) in Greendale, WI.
Findings
No deficiencies were identified during the verification visit. A $200 revisit fee is being assessed under statutory provisions.
Report Facts
Revisit fee: 200
Inspection Report
Abbreviated Survey
Deficiencies: 0
Date: Apr 4, 2024
Visit Reason
An abbreviated survey and complaint investigation were conducted on April 4, 2024, to determine if Harbour Village was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.
Complaint Details
The visit included a complaint investigation; however, the substantiation status is not stated in the document.
Findings
The Department issued a Statement of Deficiency (SOD #LGQ911) for violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, establishing grounds for enforcement action and requiring the licensee to comply with all applicable requirements to protect resident health, safety, and welfare.
Report Facts
Inspection fee: 200
Compliance timeframe: 45
Appeal timeframe: 10
Posting duration: 90
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kenneth Brotheridge | Assisted Living Director | Signed the Notice and Order letter. |
| MaryBeth Hoffman | Assisted Living Regional Director | Contact person for questions about the letter. |
Inspection Report
Abbreviated Survey
Census: 43
Deficiencies: 1
Date: Apr 2, 2024
Visit Reason
On 04/02/2024, a surveyor conducted an abbreviated survey and complaint investigation at Harbour Village.
Complaint Details
Complaint substantiated regarding failure to conduct assessments after changes in condition for Resident 1.
Findings
One deficiency was identified related to failure to assess a resident's needs, abilities, and physical and mental condition after changes in condition, including multiple falls and wound care. The complaint was substantiated.
Deficiencies (1)
Provider did not assess resident's needs, abilities, and physical and mental condition for 1 of 1 resident reviewed when there was a change in needs, abilities, or condition, despite increased behaviors, wound care needs, and multiple falls.
Report Facts
Census: 43
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Executive Director A | Executive Director | Interviewed regarding assessments and incident reports; stated new charting procedure would be implemented. |
| Director of Memory Care B | Director of Memory Care | Interviewed regarding assessments and incident reports. |
| LPN C | Licensed Practical Nurse | Interviewed; stated updating care plan with interventions after resident falls. |
| RN D | Registered Nurse | Interviewed regarding assessments and incident reports. |
Inspection Report
Complaint Investigation
Census: 36
Deficiencies: 0
Date: Nov 7, 2023
Visit Reason
Surveyor conducted a complaint investigation at Harbour Village, a Community-Based Residential Facility (CBRF) in Greendale, WI.
Complaint Details
Complaint unsubstantiated.
Findings
No deficiencies were identified during the complaint investigation. The complaint was unsubstantiated.
Inspection Report
Complaint Investigation
Census: 34
Deficiencies: 0
Date: Apr 20, 2023
Visit Reason
Surveyor completed a complaint survey at Harbour Village to investigate one complaint.
Complaint Details
One of 1 complaint was unsubstantiated.
Findings
No deficiencies were identified during the complaint survey. The single complaint investigated was unsubstantiated.
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