Inspection Reports for Heritage Lake Country
2975 Village Square Dr, Hartland, WI 53029, United States, WI, 53029
Back to Facility ProfileDeficiencies (last 2 years)
Deficiencies (over 2 years)
0.5 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
89% better than Wisconsin average
Wisconsin average: 4.6 deficiencies/yearDeficiencies per year
4
3
2
1
0
Census
Latest occupancy rate
65 residents
Based on a November 2025 inspection.
This facility has shown a steady increase in demand based on occupancy rates.
Census over time
Inspection Report
Complaint Investigation
Census: 65
Deficiencies: 0
Nov 5, 2025
Visit Reason
Surveyors conducted a self-report investigation and complaint investigation at Heritage Lake Country on 2025-11-05.
Findings
No deficiencies were identified during the investigation. The complaint was unsubstantiated.
Complaint Details
The complaint was investigated and found to be unsubstantiated.
Inspection Report
Original Licensing
Census: 60
Deficiencies: 0
Jun 12, 2025
Visit Reason
The Bureau of Assisted Living, Southern Regional Office conducted a licensing survey at Heritage Lake Country on 06/12/2025.
Findings
No citations of noncompliance were issued during the licensing survey.
Notice
Deficiencies: 0
Jul 18, 2023
Visit Reason
A complaint investigation was conducted to determine if Heritage Lake Country was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.
Findings
The Department issued a Statement of Deficiency for violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, requiring the licensee to comply with all requirements to protect resident health, safety, and welfare.
Complaint Details
Complaint investigation concluded on July 18, 2023, resulting in issuance of Statement of Deficiency #O1Z011 for violations found.
Report Facts
Appeal filing timeframe: 10
Compliance timeframe: 45
Posting duration: 90
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Kenneth Brotheridge | Assisted Living Director | Signed the notice letter as Bureau of Assisted Living representative. |
| Hillary Holman | Assisted Living Regional Director | Contact person for questions about the notice. |
Inspection Report
Complaint Investigation
Deficiencies: 1
Jul 18, 2023
Visit Reason
The Bureau of Assisted Living conducted a complaint investigation at Heritage Lake Country following a report that medications were found in a caregiver's possession outside of work duties by Police.
Findings
The investigation found that the facility did not conduct an investigation into possible caregiver misappropriation of Resident 1's morphine, despite the caregiver being arrested with a syringe labeled with Resident 1's name. The complaint was substantiated with one violation issued.
Complaint Details
The complaint was substantiated. On 04/27/2023, a complaint was received that medications were found in a caregiver's possession outside of work duties by Police. Caregiver B was arrested with a syringe of morphine labeled with Resident 1's name. The facility was contacted on 04/23/2023 but did not investigate. Resident 1 passed away on 04/20/2023. The caregiver was still employed and passing medications at the time of the survey.
Deficiencies (1)
| Description |
|---|
| The provider did not conduct an investigation of possible caregiver misappropriation of Resident 1's medication. |
Report Facts
Dates related to complaint and investigation: Apr 23, 2023
Dates related to complaint and investigation: Apr 27, 2023
Dates related to complaint and investigation: May 15, 2023
Resident admission date: Dec 23, 2021
Resident death date: Apr 20, 2023
Survey completion date: Jul 18, 2023
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Administrator A | Interviewed regarding knowledge of investigation and caregiver employment status | |
| Assistant D | Interviewed regarding knowledge of caregiver's possession of morphine and investigation | |
| Caregiver B | Caregiver | Arrested for possession of morphine syringe labeled with Resident 1's name; still employed and passing medications |
| Detective C | Documented that facility was contacted about syringe possession |
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