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CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Heritage Manor South is a skilled nursing facility located at 9712 Mansfield Road in Shreveport, Louisiana. The 145-bed community is owned by Jacob Banaka and accepts Medicare, Medicaid, and private pay, giving families several options for covering both short-term rehabilitation and longer-term nursing care. The facility currently operates at 67% occupancy.
Rehabilitation and recovery are at the center of the home’s clinical focus. Residents stay an average of 255 days, including people recovering from illness or injury as well as those who need ongoing skilled nursing support.
Short-term rehabilitation services are a major part of the care program. Nursing care averages approximately 4 hours and 58 minutes per resident each day, supported by 24-hour staffing. This level of care support allows the facility to serve individuals transitioning from hospitals and those managing complex medical needs.
A state-of-the-art rehabilitation gym is available for residents participating in therapy and recovery programs. Recreational and therapeutic activities are also part of daily life. Meals are served in a dining room and follow dietitian-approved menus. Residents who enjoy spending time outdoors have access to landscaped gardens and a fishing pier. Common areas throughout the facility provide space for social gatherings and resident interaction. Transportation is available for medical appointments and community outings.
Residents also have access to a beauty salon, barbershop, religious services, cable television, WiFi, and housekeeping services. These amenities help support comfort and convenience throughout a resident’s stay.
The surrounding neighborhood has a Walk Score of 29, placing it in the somewhat walkable category. A few nearby services may be reachable on foot, although most errands and appointments require transportation. Families considering Heritage Manor South may find an in-person visit helpful for seeing the rehabilitation gym, landscaped grounds, fishing pier, and overall day-to-day environment firsthand.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 15th out of 182 homes in Louisiana for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 18m per day | ▼ 4% State avg: 19m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 7m per day | ▼ 4% State avg: 1h 10m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 27m per day | ▲ 4% State avg: 2h 20m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 5m per day | ▼ 7% State avg: 3h 18m per day · National avg: 3h 27m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 2m per day | ▼ 29% State avg: 3m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 9m per day | ▼ 28% State avg: 12m per day · National avg: 29m per day |
Lower than the Louisiana average: 71.8%Louisiana average 6.5
Last Health inspection on Jul 2025
Louisiana average 25.7
Louisiana average 3.95
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
15 of 18 citations resulted from standard inspections; and 3 of 18 resulted from complaint investigations.
100% better than Louisiana averageLouisiana average: 1.1
100% better than Louisiana averageLouisiana average: 0.5
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
0% compared with Louisiana average
6% worse than Louisiana average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 10 RN Staff are full-time employees. No contractors work on this role.
10
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hoursAssists with medical care and medications.
All 30 LPN Staff are full-time employees. No contractors work on this role.
30
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursHelps with daily care and mobility.
All 69 CNA Staff are full-time employees. No contractors work on this role.
69
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
2,309 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 69 | 0 | 69 | 23,330 | 92 | 100% | 8 |
| Licensed Practical Nurse | 30 | 0 | 30 | 10,605 | 92 | 100% | 8 |
| Registered Nurse | 10 | 0 | 10 | 2,437 | 92 | 100% | 7.8 |
| Nurse Aide in Training | 11 | 0 | 11 | 935 | 36 | 39% | 7.9 |
| Physical Therapy Aide | 0 | 6 | 6 | 921 | 77 | 84% | 6.4 |
| RN Director of Nursing | 1 | 0 | 1 | 484 | 59 | 64% | 8.2 |
| Nurse Practitioner | 1 | 0 | 1 | 468 | 61 | 66% | 7.7 |
| Administrator | 1 | 0 | 1 | 464 | 58 | 63% | 8 |
| Speech Language Pathologist | 0 | 4 | 4 | 458 | 65 | 71% | 6.6 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 385 | 61 | 66% | 6 |
| Qualified Social Worker | 0 | 6 | 6 | 273 | 59 | 64% | 4.1 |
| Physical Therapy Assistant | 0 | 7 | 7 | 119 | 58 | 63% | 1.6 |
| Occupational Therapy Aide | 0 | 1 | 1 | 72 | 8 | 9% | 9 |
| Clinical Nurse Specialist | 0 | 1 | 1 | 54 | 8 | 9% | 6.7 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 27 | 3 | 3% | 9 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.6
26% better than Louisiana averageLouisiana average: 11.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
18.4
10% better than Louisiana averageLouisiana average: 20.4
Percent of long-stay residents whose need for help with daily activities has increased
13.3%
35% better than Louisiana averageLouisiana average: 20.5%
Percent of long-stay residents whose ability to move independently worsened
16.5%
30% better than Louisiana averageLouisiana average: 23.5%
Percent of low risk long-stay residents who lose control of their bowels or bladder
25.4%
49% worse than Louisiana averageLouisiana average: 17.1%
Percent of long-stay residents experiencing one or more falls with major injury
4.0%
16% worse than Louisiana averageLouisiana average: 3.5%
Percent of long-stay high risk residents with pressure ulcers
6.3%
In line with Louisiana averageLouisiana average: 6.4%
Percent of long-stay residents with a urinary tract infection
3.4%
24% worse than Louisiana averageLouisiana average: 2.7%
Percent of long-stay residents who lose too much weight
3.0%
41% better than Louisiana averageLouisiana average: 5.1%
Percent of long-stay residents who have depressive symptoms
1.3%
18% better than Louisiana averageLouisiana average: 1.6%
Percent of long-stay residents who received an antipsychotic medication
20.3%
In line with Louisiana averageLouisiana average: 20.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
93.3%
In line with Louisiana averageLouisiana average: 91.5%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.0%
In line with Louisiana averageLouisiana average: 94.9%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.9%
19% better than Louisiana averageLouisiana average: 82.5%
Percent of short-stay residents who newly received an antipsychotic medication
2.3%
27% better than Louisiana averageLouisiana average: 3.1%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
90.2%
18% better than Louisiana averageLouisiana average: 76.2%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
33% of new residents, usually for short-term rehab.
49% of new residents, often for short stays.
18% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
102Residents meet regularly to discuss policies, care quality, and activities
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Heritage Manor South based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #34 / 186Payroll — State benchmarkedThis home is ranked 34th out of 186 homes in Louisiana. Shows total annual staff payroll benchmarked to the Louisiana average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
9.8 miles from city center
Estimated distance in miles from Shreveport's city center to Heritage Manor South's address, calculated via Google Maps.
Add your location
Heritage Manor South is located in SHREVEPORT, Louisiana.
Here are the financial assistance programs available to residents in Louisiana.
The information below is reported by the Louisiana Department of Health, Health Standards Section.
| Heritage Manor of Stratmore Nursing & Rehab Ctr |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Shreveport (Springlake, University Terrace) | 142
Facility
142
LA AVG
113
Rank
#69 / 262 |
80.3%
Facility
80.3%
LA AVG
71.8%
Rank
#62 / 194 | +12% | 3.52
Facility
3.52
LA AVG
4.14
Rank
#135 / 182 | +13% | -15% | $0
Facility
$0
LA AVG
$107.9k
Rank
#1 / 187 | 6
Facility
6
LA AVG
25.7
Rank
#4 / 187 | 3.0
Facility
3.0
LA AVG
3.9
Rank
#36 / 187 | - | 114 | - |
12
Facility
12
LA AVG
37
Rank
#312 / 368 | Catherine Day | $10.9M
Facility
$10.9M
LA AVG
$9.6M
Rank
#67 / 186 | $7.3M
Facility
$7.3M
LA AVG
$3.9M
Rank
#20 / 186 | 67.3%
Facility
67.3%
LA AVG
42%
Rank
#20 / 186 | 195486 | ||||
| The Oaks of Louisiana |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Shreveport (Lucas) | 160
Facility
160
LA AVG
113
Rank
#31 / 262 | - | - | 5.54
Facility
5.54
LA AVG
4.14
Rank
#3 / 182 | -81% | +34% | $0
Facility
$0
LA AVG
$107.9k
Rank
#1 / 187 | 19
Facility
19
LA AVG
25.7
Rank
#59 / 187 | 3.8
Facility
3.8
LA AVG
3.9
Rank
#95 / 187 | - | 91 | A+ |
15
Facility
15
LA AVG
37
Rank
#299 / 368 | Pierre Blanchard | $13.6M
Facility
$13.6M
LA AVG
$9.6M
Rank
#35 / 186 | $6.2M
Facility
$6.2M
LA AVG
$3.9M
Rank
#42 / 186 | 45.6%
Facility
45.6%
LA AVG
42%
Rank
#101 / 186 | 195597 | ||||
| Heritage Manor South |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Shreveport (Caddo Parish) | 145
Facility
145
LA AVG
113
Rank
#59 / 262 |
67.0%
Facility
67.0%
LA AVG
71.8%
Rank
#124 / 194 | -7% | 4.96
Facility
4.96
LA AVG
4.14
Rank
#15 / 182 | +41% | +20% | $0
Facility
$0
LA AVG
$107.9k
Rank
#1 / 187 | 18
Facility
18
LA AVG
25.7
Rank
#51 / 187 | 3.6
Facility
3.6
LA AVG
3.9
Rank
#81 / 187 | - | 108 | A+ |
29
Facility
29
LA AVG
37
Rank
#225 / 368 | Jacob Banaka | $8.5M
Facility
$8.5M
LA AVG
$9.6M
Rank
#126 / 186 | $6.4M
Facility
$6.4M
LA AVG
$3.9M
Rank
#34 / 186 | 74.9%
Facility
74.9%
LA AVG
42%
Rank
#3 / 186 | 195408 | ||||
| Heritage Manor West |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Shreveport | 140
Facility
140
LA AVG
113
Rank
#73 / 262 |
63.9%
Facility
63.9%
LA AVG
71.8%
Rank
#134 / 194 | -11% | 3.98
Facility
3.98
LA AVG
4.14
Rank
#76 / 182 | +56% | -4% | $0
Facility
$0
LA AVG
$107.9k
Rank
#1 / 187 | 18
Facility
18
LA AVG
25.7
Rank
#51 / 187 | 4.5
Facility
4.5
LA AVG
3.9
Rank
#129 / 187 | - | 116 | - |
35
Facility
35
LA AVG
37
Rank
#195 / 368 | Lena Heritage LLC | $8.0M
Facility
$8.0M
LA AVG
$9.6M
Rank
#135 / 186 | $5.5M
Facility
$5.5M
LA AVG
$3.9M
Rank
#59 / 186 | 68.9%
Facility
68.9%
LA AVG
42%
Rank
#12 / 186 | 195447 | ||||
| Pierremont Healthcare Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Shreveport (Caddo Parish) | 180
Facility
180
LA AVG
113
Rank
#17 / 262 |
67.4%
Facility
67.4%
LA AVG
71.8%
Rank
#121 / 194 | -6% | 3.86
Facility
3.86
LA AVG
4.14
Rank
#91 / 182 | -77% | -7% | $431.5k
Facility
$431.5k
LA AVG
$107.9k
Rank
#184 / 187 | 57
Facility
57
LA AVG
25.7
Rank
#178 / 187 | 3.8
Facility
3.8
LA AVG
3.9
Rank
#95 / 187 | 11 | 117 | A+ |
68
Facility
68
LA AVG
37
Rank
#38 / 368 | Edward Forrest | $19.1M
Facility
$19.1M
LA AVG
$9.6M
Rank
#14 / 186 | $6.4M
Facility
$6.4M
LA AVG
$3.9M
Rank
#32 / 186 | 33.6%
Facility
33.6%
LA AVG
42%
Rank
#172 / 186 | 195312 |
Heritage Manor South is in the Caddo Parish neighborhood of SHREVEPORT.
The legal owner and operator of Heritage Manor South is Community Care Center Of Shreveport South Llc.
Heritage Manor South has a walk score of 29. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
Heritage Manor South's occupancy is 67%.
Heritage Manor South is registered as a for-profit in LA.
Heritage Manor South received a 3-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.
Heritage Manor South has 145 beds.
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