Inspection Reports for Highgate Senior Living

1320 S MILLER ST, WENATCHEE, WA, 98801

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Deficiencies (last 3 years)

Deficiencies (over 3 years) 19.3 deficiencies/year

Deficiencies are regulatory violations found during state inspections.

206% worse than Washington average
Washington average: 6.3 deficiencies/year

Deficiencies per year

20 15 10 5 0
2023
2024
2025

Census

Latest occupancy rate 54 residents

Based on a July 2025 inspection.

Census over time

40 45 50 55 60 65 Jun 2023 Nov 2023 May 2024 Jun 2025 Jul 2025

Inspection Report

Life Safety
Deficiencies: 12 Date: Oct 23, 2025

Visit Reason
The Office of the State Fire Marshal conducted a fire safety inspection at Highgate Senior Living - Wenatchee to assess compliance with fire protection and safety codes.

Findings
Multiple fire safety violations were observed including improper clearance from ignition sources, missing documentation for hood suppression cleaning and fire door inspections, missing delayed egress locking system signs, unsecured oxygen cylinders, and failure to provide documentation for diesel generator testing. Some violations were corrected during the inspection, while others remain outstanding.

Deficiencies (12)
Towel placed on 6-unit open flame gas burner and combustibles on shelf above stove in kitchen.
3-unit multi plug in use behind bed in Room 122.
Extension cords in use behind tables near window in Room 206 and plugged in between power strips behind TV in Room 224.
Failed to provide documentation of first semi-annual hood suppression cleaning service within past twelve months.
Penetration in wall behind chair in Room 206.
Failed to provide documentation of annual fire door inspection within last twelve months; deficiencies noted in prior report.
Failed to provide documentation of annual forward flow testing and first quarter inspection on fire sprinkler system within past twelve months; quarterly inspection not completed since June 2025.
Failed to provide documentation of first semi-annual hood suppression system service within past twelve months.
Fire extinguisher in Life Enhancement Specialist Room not serviced within last twelve months.
Missing required delayed egress signs on multiple exit doors on 1st and 2nd floors.
Failed to provide documentation of annual fuel sampling and testing for diesel generator within past twelve months; incomplete weekly inspections on generators for August-December 2024.
Two oxygen cylinders in Room 111 not secured to prevent falling; unsecured oxygen cylinder in Health Care Director's Office.
Report Facts
Provider Number: 2225

Employees mentioned
NameTitleContext
Andrea ElyDeputy State Fire MarshalSigned inspection report
Jean LehmanExecutive DirectorOwner or Authorized Representative signing report

Inspection Report

Follow-Up
Census: 54 Deficiencies: 5 Date: Jul 29, 2025

Visit Reason
The Department completed a follow-up inspection of the Assisted Living Facility on 07/29/2025 to verify correction of previously cited deficiencies.

Findings
The follow-up inspection found no deficiencies and confirmed that previously cited deficiencies related to background checks, employment, provisional hire, and training requirements were corrected.

Deficiencies (5)
Failure to ensure fingerprint background check was completed within 120 days of hire for Staff C, resulting in unsupervised access to residents with pending results.
Failure to ensure caregivers met long-term care worker training requirements for Staff C, placing residents at risk of being cared for by untrained staff.
Failure to ensure Staff C completed home care aide certification within required timeframe, resulting in removal from schedule.
Failure to ensure the facility had a current Clinical Laboratory Improvement Amendments (CLIA) waiver.
Failure to ensure staff who worked unsupervised with residents completed dementia specialty training within required timeframe.
Report Facts
Residents present during inspection: 54 Sample size for review: 7 Fingerprint background check days overdue: 204 Fingerprint background check days overdue: 226 Basic training hours required: 75 Basic training days overdue: 205 Home care aide certification days overdue: 226 Correction timeframe days: 45 Fingerprint background check pending days allowed: 120 Long-term care worker training days allowed: 120 Home care aide certification required timeframe: 120 Dementia specialty training required: 1

Employees mentioned
NameTitleContext
Staff CCaregiverNamed in deficiencies related to fingerprint background check, training, and certification failures
Staff GBusiness Office ManagerInterviewed regarding fingerprint background check process and acknowledged delays
Staff HAdministratorInterviewed about Staff C's work and care provided to residents
Robin BarnesAssisted Living Facility LicensorInspected the Assisted Living Facility
Tracy RamirezAssisted Living Facility LicensorInspected the Assisted Living Facility and did on-site verification
Jessica ClappAssisted Living Facility LicensorInspected the Assisted Living Facility
Laura Williams-DavisALF Field ManagerSigned and authored multiple letters and reports related to the inspection and follow-up

Inspection Report

Follow-Up
Census: 56 Deficiencies: 3 Date: Jun 4, 2025

Visit Reason
The Department completed a follow-up inspection of the Assisted Living Facility on 06/04/2025 to verify correction of previously cited deficiencies from complaint investigations completed on 04/11/2025.

Complaint Details
Complaint investigations were conducted for allegations including a resident-to-resident altercation and a witnessed fall with injury. The investigations found failed provider practices including lack of discharge notice, failure to prevent resident altercations, failure to cooperate with the Department, and failure to update service agreements after condition changes. Citations were written.
Findings
The follow-up inspection found no deficiencies and confirmed that previously cited deficiencies related to resident transfer/discharge, resident rights, investigations, and service agreement planning were corrected. The original complaint investigations identified failures in discharge notification, investigation and prevention of resident altercations, and updating service agreements after significant resident condition changes.

Deficiencies (3)
Failed to attempt reasonable accommodation to avoid discharge, failed to provide written discharge notice, and failed to provide sufficient preparation for discharge for 1 resident.
Failed to protect a resident by not identifying and implementing measures to prevent future incidents after resident-to-resident altercations.
Failed to update negotiated service agreement within a reasonable time after resident experienced multiple changes of condition.
Report Facts
Total residents: 56 Resident sample size: 2 Closed records sample size: 1 Complaint investigation dates: 2025-01-21 to 2025-04-11

Employees mentioned
NameTitleContext
Brittney ShullCommunity Complaint InvestigatorInvestigator for complaint investigations
Laura Williams-DavisALF Field ManagerField manager signing follow-up inspection letter
Tracy RamirezAssisted Living Facility LicensorDepartment staff who did the on-site verification
Staff AExecutive DirectorNamed in findings related to resident discharge and investigation failures
Staff BHealthcare DirectorNamed in findings related to investigation and service agreement failures
Staff CCare PartnerNamed in findings related to resident altercation response
Staff ECare PartnerNamed in findings related to resident altercation response
Staff GCare PartnerNamed in findings related to resident care and refusal
Jean F. LehmanExecutive DirectorSigned plan of correction letter dated 4/24/2025

Inspection Report

Complaint Investigation
Census: 56 Deficiencies: 1 Date: May 20, 2025

Visit Reason
The visit was an unannounced on-site complaint investigation triggered by an allegation that the facility did not give a named resident their ordered medication for several days.

Complaint Details
The complaint was substantiated with a failed provider practice identified and citations written. The deficiency was a repeated issue previously cited on 05/10/2023.
Findings
The investigation found that staff to resident interactions were helpful, respectful, and safe. However, the named resident returned from the hospital and was not started on an ordered medication timely, resulting in a failure to obtain and administer medications as required. This was a repeated deficiency previously cited.

Deficiencies (1)
Failed to obtain and administer ordered medications in a timely manner for a resident, resulting in missing 13 doses of medication for depression.
Report Facts
Total residents: 56 Resident sample size: 3 Missing medication doses: 13

Employees mentioned
NameTitleContext
Felicia CantuCommunity Complaint InvestigatorInvestigator who conducted the complaint investigation and on-site verification
Laura Williams-DavisALF Field ManagerSigned follow-up inspection letter and statement of deficiencies

Inspection Report

Life Safety
Deficiencies: 12 Date: Sep 4, 2024

Visit Reason
The Office of the State Fire Marshal conducted a fire safety inspection at the Highgate Senior Living - Wenatchee facility on 9/4/2024 to assess compliance with fire protection and safety codes.

Findings
Multiple violations related to ceiling clearance, application and use of power taps, unapproved electrical conditions, smoke detector sensitivity, emergency power for illumination, and delayed egress locking system were observed. All noted violations were corrected during the inspection.

Deficiencies (12)
Room 110 was exceeding the 24" of combustible storage clearance in the closet.
Room 120 was exceeding the 24" of combustible storage clearance in the closet.
In the Kitchen area there was a desk containing an unfused multiplug adapter in use.
In Room 102 there was a multiplug adapter in use.
In Room 113 there was a multiplug extension cord in use near the bed.
In Room 223 there was a multiplug adapter in use in the bathroom.
In Room 224 there was a multiplug adapter to a Christmas tree in use.
In Room 111 a microwave and toaster were plugged into a power strip and not plugged directly into an approved outlet.
In the Kitchen there was a missing outlet cover at the office area.
Facility was unable to provide documentation of sensitivity testing of the fire alarm system within the last 2 years.
Emergency lighting was inoperable in the Spa Room.
The Dining Room exit door was not releasing after the 15 second delayed egress when activated.
Report Facts
Delay time for delayed egress door: 15 Combustible storage clearance: 24

Employees mentioned
NameTitleContext
Andrea ElyDeputy State Fire MarshalSigned the inspection report.
Jean F. LehmanExecutive DirectorSigned as Owner or Authorized Representative.

Inspection Report

Complaint Investigation
Census: 56 Deficiencies: 1 Date: May 15, 2024

Visit Reason
The inspection was a follow-up to complaint investigations regarding failure to timely evaluate a resident in pain and failure of staff to check on and assess residents' health concerns.

Complaint Details
The complaint investigations involved allegations that a named resident was in pain and was not evaluated timely, facility staff were not checking on and assessing residents, and a named staff member was not addressing resident health concerns. The investigations concluded with failed provider practice identified and citations written.
Findings
The Department found that the facility failed to timely identify and respond to changes in a resident's condition, resulting in an emergent hospital transfer. The follow-up inspection on 05/15/2024 found no deficiencies, indicating correction of prior issues.

Deficiencies (1)
Failure to timely identify and take appropriate action for a resident's decline in medical condition, contributing to an emergent hospitalization.
Report Facts
Total residents: 56 Resident sample size: 4

Employees mentioned
NameTitleContext
Felicia CantuCommunity Complaint InvestigatorInvestigator conducting the complaint investigations
Brittney ShullCommunity Complaint InvestigatorDepartment staff who did the On Site verification during follow-up inspection

Inspection Report

Complaint Investigation
Census: 56 Deficiencies: 1 Date: Apr 9, 2024

Visit Reason
The inspection was conducted as a complaint investigation regarding medication administration issues where a staff member did not ensure residents swallowed their medications, and medications were found still in the medication cup.

Complaint Details
The complaint alleged that a named staff member assisted with medications but did not ensure residents swallowed them, and medications were later found still in the medication cup. The complaint was substantiated with a failed provider practice identified and citations written.
Findings
The investigation found that not all residents who required medication assistance received their medications as prescribed. Resident to staff interactions were appropriate and respectful, but a failed provider practice was identified related to medication administration.

Deficiencies (1)
Failed to ensure that each resident who required medication assistance received their medications as prescribed, resulting in Resident 1 not receiving their prescribed Trazodone medication.
Report Facts
Total residents: 56 Resident sample size: 5 Closed records sample size: 0 Medication dosage: 25 Medication administration time window: Trazodone scheduled between 6:00 PM and 10:00 PM

Employees mentioned
NameTitleContext
Brittney ShullCommunity Complaint InvestigatorInvestigator who conducted the complaint investigation
Gwin KaercherField ManagerSigned the follow-up inspection letter and statement of deficiencies

Inspection Report

Follow-Up
Census: 48 Deficiencies: 3 Date: Nov 27, 2023

Visit Reason
The visit was a follow-up inspection of the Assisted Living Facility to verify correction of previously cited deficiencies related to wound assessment and notification.

Complaint Details
The complaint investigation was triggered by allegations that a named resident had a worsening pressure injury and that wound assessment documentation may have been falsified or monitoring was inadequate. The investigation confirmed failed provider practices and citations were written.
Findings
The follow-up inspection on 11/27/2023 found no deficiencies and confirmed that the facility meets licensing requirements. Previous investigations identified failed provider practices related to failure to assess a resident's wound and notify the resident's representative, resulting in citations.

Deficiencies (3)
Failure to complete an assessment for a resident's wound or notify the resident's representative upon discovering the wound.
Failure to notify the resident's representative or physician of a significant change in the resident's condition related to a wound that worsened.
Failure to identify, evaluate, and take appropriate action to complete or obtain an assessment for a resident who had a change in condition.
Report Facts
Total residents: 48 Resident sample size: 5 Compliance Determination Completion Dates: Completion dates for compliance determinations were 10/17/2023 and 11/27/2023

Employees mentioned
NameTitleContext
Brittney ShullCommunity Complaint InvestigatorConducted the complaint investigation and on-site verification
Gwin KaercherField ManagerSigned the follow-up inspection letter and statement of deficiencies
Marla StarcevichRN/Healthcare DirectorNamed in the Plan of Correction as responsible for monitoring physician and resident responsible party notifications

Inspection Report

Complaint Investigation
Census: 55 Deficiencies: 1 Date: Jul 19, 2023

Visit Reason
The inspection was conducted due to a complaint that the Assisted Living Facility had an outbreak of flu-like symptoms and failed to report it.

Complaint Details
The complaint alleged that the Assisted Living Facility had an outbreak of flu-like symptoms and did not report it. The investigation substantiated this failure to report, identifying a failed practice under WAC 388-78A-2610(2)(f).
Findings
The investigation found that multiple residents and staff exhibited respiratory and gastrointestinal symptoms during two outbreaks in July 2023. The facility isolated residents, implemented cleaning practices, and limited traffic flow but failed to notify the local health jurisdiction and the complaint resolution unit, violating infection control regulations.

Deficiencies (1)
Failure to report communicable disease outbreak to the local health jurisdiction and complaint resolution unit as required under WAC 388-78A-2610(2)(f), Infection Control.
Report Facts
Total residents: 55 Resident sample size: 13 Resident cases in first outbreak: 8 Staff cases in first outbreak: 5 Resident cases in second outbreak: 5 Staff cases in second outbreak: 1 Residents affected in outbreak: 12 Residents requiring emergency treatment: 1

Employees mentioned
NameTitleContext
Robin RainvilleAssisted Living Facility LicensorInvestigator who conducted the complaint investigation and off-site verification
Gwin KaercherField ManagerSigned correspondence related to the inspection and compliance determination

Inspection Report

Complaint Investigation
Census: 54 Deficiencies: 1 Date: Jun 28, 2023

Visit Reason
The inspection was conducted as a complaint investigation following a resident-to-resident altercation at the assisted living facility.

Complaint Details
The complaint involved a resident-to-resident altercation. The investigation concluded that the facility failed to monitor the named residents after the incident, constituting a failed provider practice with citations issued.
Findings
The investigation found that residents were clean, groomed, and interactions were appropriate. However, the facility failed to monitor the named residents after the altercation, which placed residents at risk of unmet and unmonitored needs. A failed provider practice was identified and citations were written.

Deficiencies (1)
Failure to monitor residents after a resident-to-resident altercation as required by WAC 388-78A-2120(3)(b).
Report Facts
Total residents: 54 Resident sample size: 8 Closed records sample size: 0

Employees mentioned
NameTitleContext
Nicole VelazquezCommunity Complaint InvestigatorDepartment staff who conducted the on-site verification and investigation
Michelle ClosnerField ManagerSigned correspondence related to the inspection and compliance determination
Staff AAdministratorAcknowledged awareness of the resident-to-resident altercation and lack of monitoring documentation

Inspection Report

Life Safety
Deficiencies: 18 Date: Jun 27, 2023

Visit Reason
The Office of the State Fire Marshal conducted an inspection at Highgate Senior Living - Wenatchee to assess compliance with fire safety and life safety codes.

Findings
Multiple violations were observed related to fire safety including lack of documentation for fire drills, use of unfused multiplug adapters, blocked doors, failure of door closers, missing or inadequate fire extinguisher inspections, dislodged smoke detectors, missing carbon monoxide alarm documentation, and unsecured compressed gas cylinders.

Deficiencies (18)
Facility unable to provide documentation of fire drills for the third and fourth quarter of 2022.
Unfused multiplug adapters in use in multiple resident rooms and memory care areas.
Multipulug adapter plugged into another multiplug adapter in Memory Care Resident Room 3.
Multipulug adapter cord running under the door in Reception Area.
Penetration observed in wall to the Spa in Memory Care Emergency Supply Room.
Facility's documentation of rated door inspections did not include required documentation.
Salon door was blocked open; door stop removed during inspection.
Doors did not close and latch when tested in multiple resident rooms and memory care dining rooms.
Facility's documentation of damper inspections and testing did not include required documentation.
Sprinkler head in Memory Care kitchen had excessive particulate; missing escutcheon in outdoor electrical room.
Facility unable to provide documentation of monthly fire extinguisher inspections for May 2023 in Elevator Room and FYI Room.
Smoke detector dislodged in Reception Area; unable to provide documentation of single station smoke alarms in resident rooms for multiple months in 2022.
Facility unable to provide documentation of carbon monoxide alarms for 2022.
Facility unable to provide documentation of 30 second monthly activation testing of emergency lights and exit signs for 2022.
Carbon monoxide alarms removed or not working in multiple areas including Reception Area, Dining Room, and Corridor outside main laundry.
South and West gates from courtyard outside activities room did not release after 15 second delay; Memory Care main entrance door did not release after 15 second delay.
Emergency exit signs failed to illuminate in multiple locations including Dining Room, Kitchen, Northwest Corridor, and Memory Care areas.
Unsecured oxygen cylinder observed in Resident Room 222.
Report Facts
Inspection date: Jun 27, 2023 Next inspection scheduled: Jul 27, 2023

Employees mentioned
NameTitleContext
Barbara MaierDeputy State Fire MarshalConducted the inspection and signed the report
Jean F. LehmanExecutive DirectorFacility representative signing the report

Inspection Report

Life Safety
Deficiencies: 0 Date: Jan 5, 2023

Visit Reason
The Office of the State Fire Marshal conducted an off-site fire and life safety inspection following a fire sprinkler supply pipe rupture and activation of a water flow alarm at Highgate Senior Living in Wenatchee, Washington.

Complaint Details
Complaint #63371 involved a fire sprinkler pipe failure. The fire department responded, and the facility complied with fire system failure policies.
Findings
The facility experienced a fire sprinkler pipe rupture on December 25, 2022, which triggered a water flow alarm and fire watch until system restoration on December 29, 2022. Two residents impacted by the pipe rupture were relocated within the building. The facility complied with policies and procedures for fire system failure.

Report Facts
Complaint number: 63371 Date of inspection: Jan 5, 2023 Date of pipe rupture: Dec 25, 2022 Number of residents relocated: 2

Employees mentioned
NameTitleContext
Barbara MaierDeputy State Fire MarshalConducted the fire and life safety inspection
Jean F. LehmanExecutive DirectorAuthorized facility representative signing the report

Report


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