Inspection Reports for Holiday Springs of Escondido

An unannounced complaint investigation was conducted due to an allegation that staff did not safeguard a resident's personal belongings, specifically the loss of Resident #1's dentures.

The investigation substantiated the allegation that staff failed to safeguard the resident's dentures, which were lost and believed to have been accidentally thrown away by staff. The facility agreed to replace the dentures valued at $4,480.00.

The complaint was substantiated based on observations, interviews, and records review. The resident's dentures were lost around January 25, 2025, and staff admitted possible misplacement. The facility was found responsible and a citation will be issued.

An unannounced complaint investigation was conducted in response to allegations that facility staff left residents in soiled clothing and did not keep the facility free of odors.

The investigation included observations, interviews, and record reviews, and found that the resident in question refused care and that staff documented these refusals. No issues were observed during the visit, and the complaint was determined to be unsubstantiated.

The complaint was unsubstantiated. Allegations included residents left in soiled clothing and facility odors. The resident refused care and showers, and staff documented refusals. Observations and interviews did not support the allegations.

Unannounced complaint investigation visit conducted in response to allegations including residents' incontinence care needs not being met, staff chemically restraining a resident, and a facility infestation of bed bugs.

The investigation found no preponderance of evidence to substantiate the allegations. Residents and staff interviews, physician statements, and documentation review indicated appropriate care and medication administration. The facility acknowledged past bed bug issues and demonstrated ongoing treatment efforts including professional pest control and heat treatments.

The complaint investigation was unsubstantiated. Allegations included unmet incontinence care needs, chemical restraint of a resident, and bed bug infestation. Interviews and documentation did not support these claims, and the facility was found to be taking appropriate corrective actions regarding bed bugs.

An unannounced visit was conducted to investigate a complaint alleging illegal eviction of a resident from the facility.

The investigation included observations, interviews, and records review, concluding that the allegation of illegal eviction was unsubstantiated due to insufficient evidence to prove the violation occurred.

The complaint alleged that Resident #1 was illegally evicted after receiving a text message to move out due to safety concerns. Records showed changes in the resident's condition and recommendations for emergency evaluation, which were not followed. The facility implemented 1:1 caregiver support and sought alternative placement. Resident #1 moved out on 04/17/23. The allegation was found unsubstantiated.

The inspection was an unannounced required annual inspection conducted to evaluate compliance with licensing regulations at the facility.

The facility was found to be generally compliant with regulations, including adequate staffing, proper medication storage, clean environment, operable safety equipment, and sufficient food supply. However, some deficiencies were observed and cited per Title 22, Division 6 of the California Code of Regulations.

An unannounced complaint investigation visit was conducted in response to an allegation that a resident eloped from the facility due to lack of supervision.

The investigation substantiated the allegation that Resident #1 eloped from the facility twice due to lack of supervision, posing a potential health and safety risk. The licensee did not ensure supervision was provided to the resident as required.

The complaint was substantiated based on interviews and records review. Resident #1 eloped from the facility twice, once found by the Executive Director nearby and a second time found by law enforcement confused and lost in a different city.

The inspection was an unannounced annual inspection conducted by Licensing Program Analyst Chinwe Nwogene to evaluate the facility's compliance with licensing requirements.

The facility was found to be in good repair, clean, and operating safely within its approved capacity. No deficiencies were cited during the visit. Resident rooms, bathrooms, kitchen, common areas, and safety equipment were inspected and found compliant.

An unannounced complaint investigation was conducted regarding an allegation that staff did not keep the facility free from bed bugs.

The facility has been battling bed bugs for several years and has ongoing treatment and mitigation efforts including contracts with an extermination company and use of heat treatments. The allegation was unsubstantiated due to lack of preponderance of evidence.

The complaint alleged that staff did not keep the facility free from bed bugs. The investigation found ongoing bed bug issues but appropriate mitigation steps were in place. The allegation was unsubstantiated.

The visit was an unannounced case management visit conducted in conjunction with complaint control #18-AS-20230703125256 to amend the findings of a prior facility visit on 07/13/2023 from UNSUBSTANTIATED to UNFOUNDED.

The amended LIC9099 report was provided during the visit, and the findings from the previous visit were changed from UNSUBSTANTIATED to UNFOUNDED. An exit interview was conducted and a copy of the report was provided.

The visit was related to complaint control #18-AS-20230703125256. The original findings from the 07/13/2023 visit were amended from UNSUBSTANTIATED to UNFOUNDED.

An unannounced complaint investigation was conducted due to an allegation that a resident's room was unsanitary.

The investigation found the complaint to be unfounded after observing the resident's room and interviewing staff and the resident. Although unsanitary conditions were initially reported, the resident regularly refused housekeeping services and the facility was not responsible for cleaning after the resident's pet.

The complaint alleged that Resident #1's room was unsanitary, including odors and feces. The investigation found the complaint unfounded as the resident refused housekeeping services and was responsible for pet care. The resident was served a 30-day termination notice for failing to comply with pet policy.

The visit was an unannounced complaint investigation conducted in response to allegations received on 03/09/2023 regarding bed bug issues, food quality, and availability of snacks at the facility.

The investigation found that the facility has an ongoing bed bug issue but is taking appropriate mitigation steps. Food quality concerns were not substantiated as residents reported good quality and variety of food. Snacks were available to residents upon request. Overall, the allegations were unsubstantiated due to lack of preponderance of evidence.

The complaint investigation was unsubstantiated. Allegations included improper handling of bed bug issues, poor food quality, and lack of snack availability. Interviews with residents and facility tours did not support these allegations.

An unannounced complaint investigation was conducted in response to allegations received on 09/19/2022 regarding visitor restrictions and staff responsiveness at Pacifica Senior Living Escondido.

The investigation found no preponderance of evidence to substantiate the allegations that a resident was not allowed visitors or that staff failed to respond timely to resident needs. The visitor was escorted off the premises but the facility acknowledged an erroneous understanding of the reason. The resident was observed to be independent and had no issues with staff assistance.

The complaint was unsubstantiated after investigation. Allegations included a resident not being allowed visitors and staff not responding in a timely manner. Interviews with staff and the resident, as well as record reviews, did not support the allegations.

The visit was an unannounced complaint investigation conducted in response to allegations received on 07/05/2022 regarding staff not wearing masks, a resident having bed bugs, and improper medication administration.

The investigation found no preponderance of evidence to substantiate the allegations. Staff and resident interviews, as well as record reviews, did not corroborate the claims. The facility is addressing a bed bug incident with appropriate extermination measures.

The complaint investigation was unsubstantiated. Allegations included staff not wearing masks, a resident having bed bugs, and improper medication administration. Interviews and records did not support these allegations.

An unannounced complaint investigation was conducted following a complaint received on 07/25/2022 regarding staff refusal to accept a resident back into the facility after hospitalization.

The investigation substantiated the allegation that staff refused to accept Resident #1 back into the facility upon discharge from the hospital on July 21, 2022, due to safety concerns. This refusal was found to pose a potential health, safety, and personal rights risk to residents.

The complaint was substantiated based on the preponderance of evidence that staff refused to accept Resident #1 back into the facility after hospitalization, violating residents' personal rights.

An unannounced complaint investigation was conducted in response to allegations that staff hit residents and yelled at residents at the facility.

The investigation included interviews with residents and staff and a review of records. All interviewed residents denied experiencing staff hitting or yelling at them. The complaint was found to be unfounded with no evidence supporting the allegations.

The complaint alleged that staff hit residents and yelled at residents. After investigation, the complaint was determined to be unfounded, meaning the allegations were false or without reasonable basis.

The inspection was an unannounced complaint investigation visit triggered by a complaint received on 2022-02-14 alleging staff were not following infection control masking guidance.

The investigation found that staff members were observed not wearing face masks properly during a COVID-19 outbreak, posing a potential health and safety risk to residents. The allegation was substantiated based on observations, interviews, and record reviews.

The complaint was substantiated. Staff were observed not following infection control masking guidance during a COVID-19 outbreak, exposing residents to potential health risks.

The visit was an unannounced case management follow-up regarding an incident report received for Resident 1 on 2022-02-23.

No immediate health or safety issues were observed during the visit, and no deficiencies were cited.

The visit was an unannounced Case Management visit conducted in response to the self-reported death of Resident 1, who passed away at a hospice house on 12/31/21.

A wellness check was conducted at the facility with no health or safety issues identified. All staff had current criminal record clearances and residents appeared appropriate for the facility. No deficiencies were cited or observed during this visit.

An unannounced annual required licensing inspection was conducted to verify compliance with statutes, regulations, and infection control practices, including COVID-19 mitigation measures.

The facility was found to be in compliance with all relevant regulations and infection control practices, including COVID-19 mitigation. No deficiencies were observed during the visit.

The visit was an unannounced case management visit conducted by the Licensing Program Analyst following a self-reported incident where a resident left the facility and was returned by police.

The Licensing Program Analyst toured the facility, conducted a health and safety check, interviewed the Executive Director, and reviewed records. No deficiencies were cited during this visit.

The visit was a virtual case management inspection conducted via video conference due to COVID-19 to inspect an ancillary facility building recently granted fire clearance by the local fire authority and to observe compliance with Title 22 and Health and Safety Code regulations.

The Licensing Program Analyst observed that grab bars were installed, showers had non-skid surfaces, and safety equipment such as fire extinguishers and detectors were present. However, water temperature was measured between 65-68 degrees Fahrenheit, which is not compliant with regulations. Additional items such as resident bedroom furniture, clean linens, and proper water temperature for grooming need to be provided prior to approval.

An unannounced complaint investigation was conducted following allegations received on 06/05/2020 regarding failure to observe changes in resident condition, inadequate incontinence care, improper staff training, and insufficient planned activities for residents.

The investigation found no preponderance of evidence to substantiate the allegations. Medication administration and observation were conducted per physician orders, incontinence care was provided adequately despite some staffing challenges, staff training was completed as required, and planned activities were scheduled daily though participation varied.

The complaint was unsubstantiated after investigation. Allegations included failure to observe resident condition changes, inadequate incontinence care, improper staff training, and insufficient planned activities. Interviews, record reviews, and third-party sources did not confirm violations.

An unannounced complaint investigation was conducted following allegations that a resident was not included in decision-making and was isolated upon admission to the facility.

The investigation found no preponderance of evidence to substantiate the allegations. Interviews and records indicated the resident was aware of the move-in, had decision-making capacity, and was quarantined per COVID-19 policy rather than isolated against their will.

The complaint was unsubstantiated. Allegations included that the licensee did not include the resident in decision-making and that the resident was isolated. The resident was quarantined for 14 days per facility policy due to COVID-19, with access to outdoor areas and digital communication. No evidence of rights violations was found.