Inspection Reports for Hope Center Memory Care
355 Brandywine Blvd, Fayetteville, GA 30214, GA, 30214
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Inspection Report
Complaint Investigation
Deficiencies: 0
Oct 10, 2025
Visit Reason
The purpose of this visit was to investigate intakes #GA50005812 and GA50005809.
Findings
No rule violations were cited as a result of this inspection.
Complaint Details
Investigation started and completed on 2025-10-10 with no rule violations cited.
Inspection Report
Annual Inspection
Deficiencies: 0
Jun 18, 2025
Visit Reason
The visit was conducted to investigate intake GA 50003550 and to perform an annual inspection of the facility.
Findings
No rules were cited as a result of this inspection and investigation which began on 2025-06-13 and ended on 2025-06-16.
Complaint Details
Investigation was related to intake GA 50003550; no deficiencies were cited.
Inspection Report
Complaint Investigation
Deficiencies: 0
Nov 7, 2024
Visit Reason
The purpose of this visit was to investigate intake #GA00251407 with an on-site visit made on 11/7/2024. The investigation started on 11/7/2024 and was completed on 11/8/2024.
Findings
No rule violations were cited as a result of this investigation.
Complaint Details
Investigation of intake #GA00251407 was completed with no rule violations cited.
Inspection Report
Complaint Investigation
Deficiencies: 0
Nov 21, 2023
Visit Reason
The purpose of this visit was to investigate intake # GA00240556.
Findings
An on-site visit was made on 11/21/2023. No rule violations were cited as a result of this investigation.
Complaint Details
Investigation of intake # GA00240556 found no rule violations.
Inspection Report
Complaint Investigation
Deficiencies: 1
Oct 10, 2023
Visit Reason
The purpose of this visit was to investigate complaint intakes #GA00238999 and #GA00239303, with an on-site visit conducted on 10/10/2023 and the investigation completed on 10/12/2023.
Findings
The facility failed to operate in a manner that respects the personal dignity of residents, as evidenced by a social media video showing Resident #1 scooting on the floor needing help and staff laughing while recording. Interviews confirmed the video was posted against policy and the resident could not be interviewed due to cognitive issues.
Complaint Details
The investigation was initiated due to complaint intakes #GA00238999 and #GA00239303. The complainants AA and BB stated they were sent a video of Resident #1 having an episode but did not notify the facility, instead providing a 30-day notice and removing the resident from care.
Severity Breakdown
SS= D: 1
Deficiencies (1)
| Description | Severity |
|---|---|
| Facility failed to respect the personal dignity of Resident #1, who was recorded on social media scooting on the floor needing help while staff laughed. | SS= D |
Inspection Report
Complaint Investigation
Deficiencies: 0
Jul 5, 2023
Visit Reason
The purpose of this visit was to investigate intake # GA00235974.
Findings
An on-site visit was made on 7/5/2023. No rule violations were cited as a result of this investigation.
Complaint Details
Investigation of intake # GA00235974 found no rule violations.
Inspection Report
Complaint Investigation
Deficiencies: 1
Sep 26, 2022
Visit Reason
The purpose of this visit was to investigate intake GA00227437 and GA00227209.
Findings
No rule violations were cited as a result of the investigation of intake GA00227437 and GA00227209. However, a deficiency was found related to the facility failing to ensure a physician's order specifying clear instructions for medication use was on file for a resident. Specifically, morphine was administered by a hospice nurse without a physician order, leading to a medication shortage and a police report.
Complaint Details
Investigation was complaint-related for intake GA00227437 and GA00227209. No rule violations were cited as a result of the investigation, but a medication administration issue was identified involving morphine use without physician order. The facility filed a police report regarding the medication shortage.
Deficiencies (1)
| Description |
|---|
| Facility failed to ensure a physician's order specifying clear instructions for morphine use was on file for Resident #3; morphine was administered by hospice nurse without a physician order. |
Report Facts
Medication units missing: 3
Date of police report: Aug 8, 2022
Medication expiration date: Aug 18, 2022
Pharmacy audit date: Jul 26, 2022
Hospice communication note date: Aug 7, 2022
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Staff A | Interviewed regarding morphine administration and medication shortage; reported inservicing staff on pain control/morphine. |
Inspection Report
Complaint Investigation
Deficiencies: 1
Sep 23, 2021
Visit Reason
The purpose of this inspection was to investigate intake #GA00216625, which began on 2021-08-23 with an unannounced visit on 2021-08-25, and the investigation was completed on 2021-09-23.
Findings
The facility failed to report to the Department within 24 hours a serious injury to Resident #4 who had a fall resulting in bruises and fractures. The incident on 8/18/2021 was not reported until 8/26/2021, after a Department representative visited the facility.
Complaint Details
The investigation was complaint-related, triggered by intake #GA00216625. The complaint was substantiated as the facility did not report a serious injury incident involving Resident #4 within the required timeframe.
Severity Breakdown
SS= D: 1
Deficiencies (1)
| Description | Severity |
|---|---|
| Facility failed to report to the Department within 24 hours any serious injury to a resident that required medical attention for Resident #4. | SS= D |
Report Facts
Incident date: Aug 18, 2021
Incident report notification delay: 8
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Staff C | Interviewed regarding Resident #4 fall and hospital transfer | |
| Staff A | Interviewed regarding Resident #4 fall and incident report not being submitted |
Inspection Report
Complaint Investigation
Deficiencies: 0
Jun 16, 2021
Visit Reason
The purpose of this visit was to conduct a compliance inspection and investigate intake #GA00214802. An unannounced visit was made to the facility on 6/16/2021.
Findings
No rule violations were cited as a result of this inspection.
Complaint Details
Investigation and inspection started on 6/14/2021 and completed on 6/17/2021. No rule violations were found.
Inspection Report
Complaint Investigation
Deficiencies: 3
May 27, 2021
Visit Reason
The purpose of this visit was to investigate multiple intakes (#GA00214536, #GA00214269, #GA00214255, and #GA00214271) related to alleged abuse at the facility. An unannounced visit was made on 5/27/21 to conduct the investigation.
Findings
The facility failed to ensure policies and procedures were enforced regarding abuse reporting. Resident #2 was observed with old bruises, and allegations of abuse were not reported to the Department or Adult Protection Services as required. Interviews and record reviews confirmed the facility did not notify authorities within 24 hours of the alleged abuse.
Complaint Details
The investigation was complaint-driven based on multiple intakes alleging abuse of Resident #2. The complaint was substantiated by observations of bruises, interviews with staff and residents, and failure to report the abuse to authorities.
Severity Breakdown
Level D: 3
Deficiencies (3)
| Description | Severity |
|---|---|
| Failure to enforce policies and procedures to ensure compliance with abuse reporting rules. | Level D |
| Failure to ensure residents' rights to be free from mental, verbal, and physical abuse for Resident #2. | Level D |
| Failure to report alleged abuse to the Department and local law enforcement within 24 hours as required by law. | Level D |
Report Facts
Intake numbers investigated: 4
Date of unannounced visit: May 27, 2021
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Staff A | Interviewed regarding failure to report alleged abuse of Resident #2 | |
| EE | Interviewed and reported observing bruises and resident statements about staff behavior | |
| GG | Interviewed and reported observing bruises and resident statements about staff behavior |
Inspection Report
Complaint Investigation
Deficiencies: 0
Mar 15, 2021
Visit Reason
The purpose of this visit was to investigate intake #GA00210360.
Findings
No rule violations were cited as a result of this investigation.
Complaint Details
Investigation started on 2021-01-04 and completed on 2021-01-11. No rule violations cited.
Inspection Report
Complaint Investigation
Deficiencies: 0
Aug 4, 2020
Visit Reason
The purpose of this visit was to investigate intake #GA00206031 and #GA00206373, which were opened on 2020-06-29 and completed on 2020-08-04.
Findings
No rule violations were cited as a result of this investigation.
Complaint Details
Investigation of intake #GA00206031 and #GA00206373; no rule violations found.
Inspection Report
Monitoring
Deficiencies: 0
Apr 6, 2020
Visit Reason
The purpose of this review was to monitor COVID-19 cases and assess infection control processes.
Findings
The report focused on monitoring COVID-19 cases and evaluating the facility's infection control procedures.
Inspection Report
Monitoring
Deficiencies: 0
Nov 8, 2019
Visit Reason
The purpose of this visit was to monitor ongoing compliance with the rules and regulations.
Findings
No violations were cited as a result of this inspection.
Inspection Report
Follow-Up
Deficiencies: 0
Oct 22, 2019
Visit Reason
The purpose of this visit was to conduct a follow-up to the 8/23/19 compliance inspection and complaint investigation.
Findings
No rule violations were cited as a result of this inspection.
Inspection Report
Complaint Investigation
Deficiencies: 1
Aug 23, 2019
Visit Reason
The purpose of this visit was to conduct a compliance inspection and to investigate complaints #GA00198253. An onsite visit was made on 7/30/19 and 8/1/19, with the investigation completed on 8/23/19.
Findings
The facility failed to ensure that each resident received adequate and appropriate care in compliance with state law for 1 of 10 sampled residents (Resident #1), who sustained a right hip fracture that was not timely identified or treated by the facility staff.
Complaint Details
Complaint #GA00198253 was investigated. The complaint involved failure to ensure adequate care for Resident #1, who was diagnosed with a right hip fracture after delays in recognition and hospital transfer.
Severity Breakdown
SS= D: 1
Deficiencies (1)
| Description | Severity |
|---|---|
| Failure to provide adequate and appropriate care resulting in delayed identification and treatment of a right hip fracture for Resident #1. | SS= D |
Report Facts
Number of sampled residents: 10
Admission date of Resident #1: May 30, 2019
Inspection visit dates: Jul 30, 2019
Inspection visit dates: Aug 1, 2019
Inspection completion date: Aug 23, 2019
Inspection Report
Complaint Investigation
Deficiencies: 0
Jul 3, 2019
Visit Reason
The purpose of this visit was to investigate intake #GA00197581.
Findings
No rule violations were cited as a result of this investigation.
Complaint Details
Investigation of intake #GA00197581 with no rule violations cited.
Inspection Report
Complaint Investigation
Deficiencies: 10
Apr 8, 2019
Visit Reason
The purpose of this visit was to investigate intake GA00195753.
Findings
The facility failed to ensure that within six months of hire, memory care staff received required training in multiple dementia care topics for 1 of 2 sampled staff (Staff C). This included training on the nature of Alzheimer's Disease, common behavior problems, communication skills, positive therapeutic interventions, the role of the family, environmental modifications, development of individual service plans, new developments in dementia care, skills for recognizing physical or cognitive changes, and skills for maintaining resident safety.
Complaint Details
The visit was complaint-related, investigating intake GA00195753. The complaint was substantiated by findings that Staff C did not complete required dementia care training within six months of hire.
Severity Breakdown
D: 10
Deficiencies (10)
| Description | Severity |
|---|---|
| Failed to ensure memory care staff received training in the nature of Alzheimer's Disease and other dementias within six months of hire. | D |
| Failed to ensure memory care staff received training in common behavior problems and recommended behavior management techniques within six months of hire. | D |
| Failed to ensure memory care staff received training in communication skills that facilitate better resident-staff relations within six months of hire. | D |
| Failed to ensure memory care staff received training in positive therapeutic interventions and activities within six months of hire. | D |
| Failed to ensure memory care staff received training in the role of the family in caring for residents with dementia within six months of hire. | D |
| Failed to ensure memory care staff received training in environmental modifications to avoid problematic behavior within six months of hire. | D |
| Failed to ensure memory care staff received training in development of comprehensive individual service plans and updating them within six months of hire. | D |
| Failed to ensure memory care staff received training in new developments in dementia care within six months of hire. | D |
| Failed to ensure memory care staff received training in skills for recognizing physical or cognitive changes warranting medical attention within six months of hire. | D |
| Failed to ensure memory care staff received training in skills for maintaining the safety of residents with dementia within six months of hire. | D |
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Staff C | Sampled staff who did not complete required training within six months of hire. | |
| Staff E | Interviewed staff who stated that Staff C did not complete the required training. |
Inspection Report
Complaint Investigation
Deficiencies: 0
Dec 4, 2018
Visit Reason
The visit was conducted as a follow-up to the 10/4/18 investigation and to investigate complaint GA00192986.
Findings
No rule violations were cited as a result of this visit.
Complaint Details
Complaint GA00192986 was investigated during this visit; no rule violations were found.
Inspection Report
Complaint Investigation
Deficiencies: 0
Dec 4, 2018
Visit Reason
The purpose of this visit was to conduct the investigation of complaint GA00192986 and conduct a follow-up to the 10/4/18 investigation.
Findings
No rule violations were cited as a result of this visit.
Complaint Details
Investigation of complaint GA00192986 and follow-up to previous investigation on 10/4/18; no violations found.
Inspection Report
Complaint Investigation
Deficiencies: 2
Oct 4, 2018
Visit Reason
The purpose of this visit was to investigate complaint #GA00191596 regarding the retention of residents requiring physical restraints.
Findings
The facility failed to comply with regulations by retaining residents who required physical restraints, specifically Residents #2 and #3, who were observed seated in geri-chairs with trays used as restraints. Staff interviews confirmed the use of trays to prevent falls, indicating a violation of residents' rights to be free from physical restraints.
Complaint Details
Complaint #GA00191596 was investigated and substantiated based on observations and staff interviews confirming improper use of physical restraints on residents.
Severity Breakdown
SS= D: 2
Deficiencies (2)
| Description | Severity |
|---|---|
| Facility failed to not retain residents that required physical restraints for 2 of 2 sampled residents (Resident #2 and Resident #3). | SS= D |
| Facility failed to ensure that each resident has the right to be free from actual physical or chemical restraints for 2 of 3 sampled residents (Resident #2 and Resident #3). | SS= D |
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Staff B interviewed regarding use of trays with geri-chairs for activities. | ||
| HH | Interviewed about Resident #3's fall risk and use of tray as restraint. |
Inspection Report
Complaint Investigation
Deficiencies: 0
Sep 13, 2018
Visit Reason
The purpose of this visit was to conduct the compliance inspection and investigate complaint #GA00191046.
Findings
No rule violations were cited as a result of this inspection.
Complaint Details
Investigation of complaint #GA00191046 with no rule violations found.
Inspection Report
Complaint Investigation
Deficiencies: 0
Aug 14, 2018
Visit Reason
The purpose of this visit was to investigate complaint #GA00190484.
Findings
No rule violations were cited as a result of this investigation.
Complaint Details
Complaint #GA00190484 was investigated and found to have no rule violations.
Inspection Report
Complaint Investigation
Deficiencies: 0
Aug 29, 2017
Visit Reason
The purpose of this visit was to investigate complaint #GA00179029.
Findings
No rule violations were cited as a result of this investigation.
Complaint Details
Complaint #GA00179029 was investigated and found to have no rule violations.
Inspection Report
Original Licensing
Deficiencies: 0
Jul 12, 2017
Visit Reason
The purpose of this visit was to conduct the initial inspection of the facility.
Findings
No rule violations were cited as a result of this inspection.
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