Inspection Reports for Iris Memory Care of Nichols Hills

A relicensure survey with complaints was conducted on November 10, 2025 and November 12-13, 2025 to investigate allegations related to staffing adequacy and resident abuse at the assisted living facility.

No deficiencies were cited during the relicensure survey and complaint investigations. Observations, interviews, and record reviews found no substantiated issues regarding staffing or abuse.

Two complaints were investigated: one alleging inadequate staffing to provide resident care, and another alleging failure to ensure residents were free from abuse. Both investigations were unannounced and conducted from November 10 through November 13, 2025. No deficiencies were cited.

The complaint investigation was conducted due to allegations that the center failed to ensure residents were free from physical, verbal, or psychosocial abuse and failed to notify residents’ representatives of a change in condition.

The investigation found that staff interacted appropriately and respectfully with residents, and reviews of records and interviews did not identify any deficiencies. No deficiencies were cited in the complaint investigation.

The complaint alleged failure to ensure residents were free from abuse and failure to notify representatives of changes in condition. The investigation was unannounced and included observations, interviews, and record reviews. No deficiencies were cited.

A relicensure survey was conducted from June 24, 2024 through June 25, 2024 to assess compliance with state licensure requirements for the assisted living center.

The facility was found to have deficiencies related to staff qualifications, specifically failure to ensure one of five staff reviewed had completed required first aid and CPR training within 90 days of hire. The deficiencies represented potential for more than minimal harm. A plan of correction was submitted and accepted, with a revisit scheduled to verify correction.

A complaint investigation was conducted in conjunction with a relicensure survey to investigate allegations that the facility failed to ensure residents were treated with dignity and respect and failed to ensure medications were administered according to physicians' orders.

The facility was found deficient in maintaining a clean and sanitary kitchen environment, including unclean food service equipment, an unsanitary ice machine, and improperly stored frozen foods that were not sealed, labeled, or dated. The dietary manager acknowledged routine cleaning had not been done. The Administrator reported a plan was in place to correct the issues.

Complaint #OK00060619 alleging failure to ensure residents were treated with dignity and respect and failure to administer medications according to physicians' orders. The investigation included observations, interviews, and record reviews. Deficient practice was cited.

A relicensure survey was conducted on October 20, 2022, to assess compliance with state licensure requirements for the assisted living facility.

The survey found deficiencies related to expired long term care aide certifications for two of seven sampled aides, representing a failure to ensure all certifications were current. A plan of correction was submitted and accepted, and a follow-up revisit confirmed substantial compliance as of October 27, 2022.

A complaint survey was conducted at Storey Oaks on January 5, 2022, due to allegations of failure to provide adequate medical care or properly assess newly admitted residents.

The facility failed to have the resident's medications on hand for administration at admission for one vulnerable resident. Multiple medications were missing for several days, including pain medications, and there was no documentation that the resident received pain relief despite signs of discomfort.

The complaint was substantiated that the center failed to provide adequate medical care or properly assess newly admitted residents. The deficient practice was substantiated for allegation #1.

A complaint investigation was conducted based on allegations related to inadequate supervision to prevent falls and failure to honor contracts related to laundry and housekeeping.

The investigation substantiated deficient practice related to inadequate supervision to prevent falls and failure to document falls and report them to the Oklahoma State Department of Health. The facility failed to ensure accuracy of transcribed medications upon admission for one resident. Deficient practice was unsubstantiated for failure to honor contracts related to laundry and housekeeping.

Two allegations were investigated: 1) The center failed to provide adequate supervision to prevent falls and failed to document falls (substantiated). 2) The center failed to honor contracts related to laundry and housekeeping (unsubstantiated).

A complaint investigation was conducted at Storey Oaks Assisted Living Center based on allegations of inadequate and inappropriate medical care and other complaints.

The investigation found that the center neglected to prevent and monitor a gluteal excoriation which developed into a sacral decubitus ulcer for a vulnerable resident requiring staff assistance. The center failed to update assessments, care plans, track and document the wound, and notify the family. These failures posed potential for more than minimal harm. Other allegations related to staffing, infection control, abuse-free environment, and care were unsubstantiated.

The complaint investigation was substantiated for the allegation that the center failed to provide adequate and appropriate medical care. Other allegations related to staffing adequacy, infection control, and abuse-free environment were unsubstantiated.

The Oklahoma State Department of Health conducted a COVID-19 Special Focus Infection Control Survey to determine if the center was in compliance with proper infection prevention and control practices to prevent the development and transmission of COVID-19.

No deficiencies were cited during the COVID-19 Special Focus Survey conducted on October 22, 2020.

Complaint #OK00055531 was investigated in conjunction with a COVID-19 Special Focus Infection Control Survey to determine compliance with infection prevention and control practices.

The facility failed to develop a plan of care for a resident who sustained a dislocated finger during a fall and subsequently developed an infection requiring hospitalization and amputation. The facility also failed to provide registered nurse supervision, notify the physician timely, and implement appropriate interventions related to the resident's injury and infection.

Complaint #OK00055531 was substantiated. The allegation that the center failed to provide adequate and appropriate medical care was substantiated.

The investigation was conducted as a complaint investigation based on allegation #53908 that the center failed to provide care according to the contract.

No deficiencies were cited and the allegation was found to be unsubstantiated. Residents were observed to be clean and well-groomed, and families expressed satisfaction with the care provided.

Allegation that the center failed to provide care according to the contract was unsubstantiated (US). No deficient practice was found related to the allegation.

The document is a license renewal issued to Oklahoma Oaks Memory Care, LLC for their assisted living center Storey Oaks, indicating the renewal of their facility license.

The document certifies that the facility is licensed to conduct and maintain an assisted living center with a maximum capacity of 66 beds. It serves as official confirmation of the license renewal.

An abbreviated survey was conducted on 03/18/19 and 04/08/19 to investigate complaint #OK00053405 at Storey Oaks assisted living center.

Deficient practices were substantiated related to failure to implement the abuse policy and failure to thoroughly investigate a resident's head injury resulting in death. The facility failed to submit required incident reports timely. No deficiencies were substantiated related to provision of adequate care to dependent residents.

Complaint #OK00053405 alleged failure to implement abuse policy and failure to provide adequate care to dependent residents. The abuse policy allegation was substantiated; the care allegation was unsubstantiated.

A re-licensure survey was conducted from 02/05/19 through 02/07/19 to assess compliance with resident rights and medical care standards. The visit included a follow-up to verify correction of previous deficiencies.

Deficiencies were found related to failure to administer medications as ordered and failure to ensure fingerprint-based criminal history background checks for certain employees. The facility submitted a plan of correction which was accepted. A follow-up visit on 03/08/19 found all deficient practices cleared.

The survey was conducted as a re-licensure survey with complaint investigation indicated by the workload report on page 12 showing 'Complaint Investigation' and 'Follow-up Visit' selected.