Inspection Reports for Ivy Park at Claremont

An unannounced annual inspection visit was conducted to evaluate compliance with licensing requirements and regulations.

The inspection found the facility to be in compliance with all applicable regulations, with no deficiencies observed. Safety equipment, resident rooms, food service, activities, emergency preparedness, resident rights, staffing, personnel records, infection control, and resident records were all satisfactory.

An unannounced Case Management - Other visit was conducted regarding the correction of a deficiency issued on 2025-03-11 related to infection control practices.

One deficiency was cited for failure to ensure infection control practices were maintained during an active epidemic outbreak, posing an immediate risk to the health, safety, or personal rights of persons in care. The previous deficiency from the complaint investigation was dismissed and replaced with this corrected citation.

This visit was related to a previous complaint investigation (Complaint Control Number: 28-AS-20250304162038) where staff were found not following proper infection control practices. The original deficiency was dismissed after appeal, but a corrected citation was issued during this visit.

An unannounced complaint investigation was conducted regarding allegations that facility staff did not provide adequate food service to residents.

The investigation found that food service met regulatory requirements, including proper food storage, labeling, and staff hygiene. Four out of four staff denied the allegation, while one out of six residents corroborated it. There was insufficient evidence to substantiate the complaint, and no violations were observed.

The complaint alleged that staff over salted food and did not provide quality food service on 04/19/2025. The allegation was unsubstantiated due to lack of preponderance of evidence.

An unannounced complaint investigation visit was conducted on 04/03/2025 regarding allegations that facility staff were not properly addressing pest infestation, not providing adequate food service, and not ensuring residents were delivered hot water throughout the facility.

The investigation found no health and safety violations related to the allegations. Staff interviews mostly did not corroborate the complaints, and physical inspections including pest control reports and water temperature tests showed compliance. The allegations were determined to be unsubstantiated due to lack of preponderance of evidence.

The complaint investigation was unsubstantiated. Allegations included pest infestation, inadequate food service, and lack of hot water delivery. Staff interviews mostly denied the allegations, while one resident corroborated each. Physical inspections and documentation review did not reveal violations. No citations were issued.

An unannounced complaint investigation visit was conducted regarding allegations that staff were not following proper infection control practices at the facility during an active infectious outbreak.

The investigation found that staff did not follow infection control practices during a COVID-19 outbreak beginning on 2025-02-23. Despite recommendations to suspend communal dining, it was not suspended and residents were observed dining communally during the outbreak. The allegation was substantiated and one type A violation was cited.

The complaint was substantiated. It was alleged that facility staff did not follow infection control practices during an active COVID-19 outbreak starting 2025-02-23. Staff failed to suspend communal dining as recommended by CDPH, and multiple staff were observed unmasked indoors. The last positive COVID-19 case was on 2026-02-26, but communal dining was still observed on 2025-03-11.

An unannounced complaint investigation visit was conducted on 08/22/2024 regarding an allegation that staff does not treat residents with respect.

The investigation substantiated the allegation that Staff #10 shouted and did not treat Resident #1 with dignity. Five out of nine staff interviews and three written statements corroborated the allegation. Staff #10 resigned effective 08/22/2024. One resident denied the allegation. Multiple instances of shouting and refusal to assist residents were documented.

The complaint alleged that Staff #10 did not treat Resident #1 with respect, including shouting and refusing to assist residents. The allegation was substantiated based on staff interviews, written statements, and records. Staff #10 resigned effective 08/22/2024.

An announced pre-licensing visit was conducted to evaluate the facility for licensing compliance.

The facility was found to be in compliance with no deficiencies. Safety measures, infection control, personnel records, and emergency preparedness were all satisfactory.