Total health inspections
14
California average 12.5
Last Health inspection on May 2025
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
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Nursing Home in California
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Knolls West Assisted Living
Nursing Home in California
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Knolls West Assisted Living
Knolls West Assisted Living is a skilled nursing facility located in Victorville, California. It provides 24-hour care by licensed nurses and focuses on personalized care for patients with complex medical conditions. The facility features a peaceful ambiance and is committed to ensuring a comfortable transition for residents.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
64
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
90.3%
Residents per day (avg)
108
Occupancy rate
90.3%
Residents per day (avg)
108
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
63% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
20% of new residents, often for short stays.
Typical stay
29 days
Medicaid
17% of new residents, often for long-term daily care.
Typical stay
4 - 5 months
Finances and operations
Privately-owned community
Home revenue
$47.3M
Profit
$1.7M
Privately-owned community
Home revenue
$47.3M
Profit
$1.7M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$9.6M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$36.1M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$45.7M
64-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
11 years in operation
A community with a solid operating history and experience delivering ongoing care.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Facility TypeResidential Care Elderly
StatusLicensed
IssuanceJune 13, 2015
CountySAN BERNARDINO
CMS Certification Number555251
Owner NameKNOLLS WEST ASSISTED LIVING LLC
Rehabilitation Services
Skilled Nursing
24-Hour Staffing
Specific ProgramsSkilled Nursing Care, Rehabilitation
Inspection History
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
5 visits
California average: 16 visits
Breakdown by visit type
0 total complaint visits
0 other visits
Other visits include regulatory visits that are not routine inspections or complaint investigations, such as administrative check-ins, follow-up reviews, or licensing-related visits.
California average
13 total complaint visits
7 other visits
8 complaints
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
California average: 14 complaints
Health Inspection History
Inspections
Total health citations
50
California average 50.2
Citations per inspection
3.57
California average 4.65
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
36 of 50 citations resulted from standard inspections; 12 of 50 resulted from complaint investigations; and 2 of 50 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than California averageCalifornia average: 0.4
Serious Health citations
2
2
100% worse than California averageCalifornia average: 1
0 critical citations
2 serious citations
46 moderate citations
2 minor citations
Citations history (last 3 years)
Administration minor citation
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
May 22, 2025
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
May 22, 2025
Corrected
Environmental moderate citation
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
May 22, 2025
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
May 22, 2025
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
May 22, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
May 22, 2025
Corrected
Nursing Services moderate citation
Issues related to the availability and quality of nursing staff and the care they provide.
May 22, 2025
Issues related to the availability and quality of nursing staff and the care they provide.
May 22, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around California The information below is reported by the California Department of Social Services and Department of Public Health.
Filter by care type
Knolls West Assisted Living
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Victorville
118
90.3%
+7%
4.02
-5%
0
50
3.6
2
108
A+
Knolls West Post Acute Llc
$46.5M
$9.6M
20.7%
555251
A & J Assisted Living
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
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53
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0
0
0.0
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A1 Del Monte Stockton
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
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158
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0
0
0.0
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Aaa Kindness Care II
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
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32
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0
0
0.0
0
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Abbey Road Villa
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
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78
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0
0
0.0
0
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Places of interest near Knolls West Assisted Living
3.0 miles from city center
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
200
Employees
198
Contractors
2
Staff to resident ratio
1.83:1
1834762% better than California averageCalifornia average ratio: 0.00:1
Avg staff/day
83
Average shift
7.9 hours
0% compared with California averageCalifornia average: 7.7 hours
Total staff hours (quarter)
59,812
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
9
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
52
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
96
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
0.1%
40 contractor hours this quarter
Other Dietary Services Staff: 1
Medical Director: 1
Staff by category
| Certified Nursing Assistant | 96 | 0 | 96 | 27,321 | 91 | 100% | 7.7 |
| Licensed Practical Nurse | 52 | 0 | 52 | 11,423 | 91 | 100% | 7.9 |
| RN Director of Nursing | 6 | 0 | 6 | 3,805 | 91 | 100% | 10.2 |
| Registered Nurse | 9 | 0 | 9 | 3,314 | 91 | 100% | 8.4 |
| Other Dietary Services Staff | 6 | 1 | 7 | 2,102 | 91 | 100% | 6.9 |
| Therapeutic Recreation Specialist | 3 | 0 | 3 | 1,919 | 85 | 93% | 9.3 |
| Nurse Practitioner | 2 | 0 | 2 | 1,693 | 88 | 97% | 12.3 |
| Speech Language Pathologist | 4 | 0 | 4 | 1,652 | 74 | 81% | 8.6 |
| Dental Services Staff | 2 | 0 | 2 | 991 | 64 | 70% | 8.2 |
| Physical Therapy Aide | 5 | 0 | 5 | 970 | 68 | 75% | 5.7 |
| Diagnostic X-ray Services Staff | 1 | 0 | 1 | 761 | 68 | 75% | 11.2 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 675 | 64 | 70% | 7.9 |
| Physical Therapy Assistant | 2 | 0 | 2 | 616 | 63 | 69% | 7.2 |
| Respiratory Therapy Technician | 3 | 0 | 3 | 518 | 60 | 66% | 6.3 |
| Administrator | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Qualified Social Worker | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Dietitian | 1 | 0 | 1 | 443 | 53 | 58% | 8.4 |
| Qualified Activities Professional | 1 | 0 | 1 | 401 | 62 | 68% | 6.5 |
| Occupational Therapy Aide | 1 | 0 | 1 | 176 | 22 | 24% | 8 |
| Medical Director | 0 | 1 | 1 | 26 | 13 | 14% | 2 |
96 Certified Nursing Assistant
% of Days
100%
52 Licensed Practical Nurse
% of Days
100%
6 RN Director of Nursing
% of Days
100%
9 Registered Nurse
% of Days
100%
7 Other Dietary Services Staff
% of Days
100%
3 Therapeutic Recreation Specialist
% of Days
93%
2 Nurse Practitioner
% of Days
97%
4 Speech Language Pathologist
% of Days
81%
2 Dental Services Staff
% of Days
70%
5 Physical Therapy Aide
% of Days
75%
1 Diagnostic X-ray Services Staff
% of Days
75%
2 Clinical Nurse Specialist
% of Days
70%
2 Physical Therapy Assistant
% of Days
69%
3 Respiratory Therapy Technician
% of Days
66%
1 Administrator
% of Days
70%
1 Qualified Social Worker
% of Days
68%
1 Dietitian
% of Days
58%
1 Qualified Activities Professional
% of Days
68%
1 Occupational Therapy Aide
% of Days
24%
1 Medical Director
% of Days
14%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
109 residents
Residents by payment source
Medicare
48 residents (44%)
Medicaid
52 residents (47.7%)
Private pay or other
9 residents (8.3%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.2
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.2
69% worse than California averageCalifornia average: 6.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
16.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
16.6
46% worse than California averageCalifornia average: 11.3
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
20.8%
Percent of long-stay residents whose need for help with daily activities has increased
20.8%
88% worse than California averageCalifornia average: 11.1%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
24.4%
Percent of long-stay residents whose ability to move independently worsened
24.4%
103% worse than California averageCalifornia average: 12.0%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
4.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
4.6%
60% better than California averageCalifornia average: 11.3%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
1.4%
Percent of long-stay residents experiencing one or more falls with major injury
1.4%
17% better than California averageCalifornia average: 1.7%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
7.9%
Percent of long-stay high risk residents with pressure ulcers
7.9%
60% worse than California averageCalifornia average: 5.0%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
3.1%
Percent of long-stay residents with a urinary tract infection
3.1%
150% worse than California averageCalifornia average: 1.2%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
1.6%
Percent of long-stay residents who lose too much weight
1.6%
62% better than California averageCalifornia average: 4.2%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
95.0%
Percent of long-stay residents who have depressive symptoms
95.0%
1319% worse than California averageCalifornia average: 6.7%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
7.6%
Percent of long-stay residents who received an antipsychotic medication
7.6%
25% better than California averageCalifornia average: 10.1%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.2%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.2%
In line with California averageCalifornia average: 98.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.2%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.2%
In line with California averageCalifornia average: 98.2%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
86.4%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
86.4%
8% worse than California averageCalifornia average: 94.0%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
3.1%
Percent of short-stay residents who newly received an antipsychotic medication
3.1%
113% worse than California averageCalifornia average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
85.2%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
85.2%
9% worse than California averageCalifornia average: 93.2%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Knolls West Assisted Living based on CMS SNF Cost Reports.
Occupancy Rate
90.3%
↑ 6.6pp vs 2022
Net Income
$1.7M
↓ ~$352.3K vs 2022
Total Payroll
$11.1M
↑ ~$1.7M vs 2022
Profit Margin
3.6%
↓ 2.9pp vs 2022
Loading trend charts...
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