Inspection Reports for Madison House

1120 NORTH 1ST STREET, NORFOLK, NE, 68701

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Deficiencies (last 9 years)

Deficiencies (over 9 years) 3.7 deficiencies/year

Deficiencies are regulatory violations found during state inspections.

12% better than Nebraska average
Nebraska average: 4.2 deficiencies/year

Deficiencies per year

12 9 6 3 0
2011
2013
2014
2015
2016
2017
2018
2019
2022

Census

Latest occupancy rate 22 residents

Based on a January 2018 inspection.

This facility has shown a decline in demand based on occupancy rates.

Census over time

9 18 27 36 45 54 Jan 1970 Oct 2013 Jan 2015 May 2016 Jan 2018
Inspection Report Renewal Capacity: 46 Deficiencies: 0 Apr 25, 2022
Visit Reason
The document is a renewal application and license verification for Madison House, an assisted-living facility, confirming the facility meets statutory requirements and is licensed through the indicated renewal date.
Findings
The facility is licensed as an assisted-living facility with a total licensed capacity of 46 beds. The renewal application confirms ownership, business organization, and compliance with licensing requirements.
Report Facts
Total licensed beds: 46 Renewal license fee: 950
Employees Mentioned
NameTitleContext
Chris DennisAuthorized RepresentativeSigned the renewal application on 4/25/22
Tanya BabelAdministratorListed as facility administrator on renewal application
Inspection Report Complaint Investigation Deficiencies: 0 Oct 23, 2019
Visit Reason
An unannounced visit was conducted to investigate a complaint at Madison House on October 23, 2019, by representatives of the Department of Health and Human Services Division of Public Health. The investigation included review of resident records, observation of care and services, and interviews with residents, family members, and staff.
Findings
The facility was found to be in compliance with all related regulatory requirements regarding allegations of misappropriation, provision of resident records, safety of the environment, care and services per resident agreements, maintenance of essential equipment, and safety of the dwelling and grounds.
Complaint Details
The complaint allegations included failure to ensure residents were free from misappropriation, failure to provide resident records timely, failure to provide a safe environment, failure to provide care per service agreement, failure to maintain essential equipment, and failure to keep the dwelling and grounds safe. All allegations were found to be unsubstantiated with the facility in compliance.
Inspection Report Complaint Investigation Census: 22 Deficiencies: 1 Jan 17, 2018
Visit Reason
An unannounced visit was conducted to investigate a complaint at Madison House regarding failure to provide a safe environment for residents at risk for elopement and failure to maintain temperatures within regulatory compliance.
Findings
The facility was found to have failed to provide a safe environment for two residents identified at risk for elopement due to lack of interventions, violating regulation 175 NAC 4-006.11. The facility was in compliance with temperature regulations.
Complaint Details
The complaint investigation was substantiated with findings that two of four sampled residents at risk for elopement had no interventions developed or implemented to maintain safety. Temperature compliance was confirmed.
Deficiencies (1)
Description
Failure to provide a safe environment for residents identified at risk for elopement due to lack of interventions for two residents.
Report Facts
Facility census: 22 Residents reviewed: 4 Residents at risk without interventions: 2
Employees Mentioned
NameTitleContext
Dan TaylorRN, Training CoordinatorSigned letter from Office of LTC Facilities - Licensure Unit
Beverly BolenAdministratorFacility administrator addressed in the report
RN-ARegistered NurseInterviewed staff who confirmed elopement risk assessments and lack of interventions
Inspection Report Complaint Investigation Census: 22 Deficiencies: 1 Jul 5, 2017
Visit Reason
An unannounced visit was conducted to investigate a complaint at Madison House on July 5, 2017, regarding multiple allegations including failure to provide agreed services, medication security, qualified staff, safe environment, staff credentials, and resident movement.
Findings
The facility was found to be in compliance with most allegations except for failing to provide a safe environment to prevent injuries, specifically lacking safety measures such as bath mats in a resident's room, resulting in a violation of State Licensure tag 175 NAC 4-006.13E.
Complaint Details
The complaint investigation was substantiated for failure to provide a safe environment to prevent injuries, violating State Licensure tag 175 NAC 4-006.13E. Other allegations were found to be in compliance.
Deficiencies (1)
Description
Facility failed to provide a safe environment to prevent injuries; no safety interventions such as bath mats were in place in Resident 1's room.
Report Facts
Census: 22 Sampled residents: 4 Affected residents: 1
Employees Mentioned
NameTitleContext
Eve LewisRNC, Program Manager - Office of LTC Facilities - Licensure Unit - Division of Public Health - DHHSSigned the complaint investigation report
Betty SmithRegistered NurseSurveyor conducting the investigation
Inspection Report Complaint Investigation Census: 28 Deficiencies: 6 May 24, 2016
Visit Reason
An unannounced visit was conducted to investigate a complaint and annual survey at Madison House on May 24-25, 2016, by representatives of the Department of Health and Human Services Division of Public Health.
Findings
The investigation found multiple compliance issues including failure to investigate and report allegations of potential abuse and neglect, failure to document adverse incidents and monthly documentation in resident records, and failure to submit written investigations within required timeframes. Some allegations were found to be in compliance, such as sufficient staffing and following physician orders.
Complaint Details
The complaint investigation included allegations that the facility failed to ensure residents meet retention criteria, provide sufficient staff, notify family/guardian/power of attorney of incidents, ensure medical records reflect adverse incidents, submit written investigations timely, ensure residents are free from misappropriation, provide services according to service agreements, ensure charting is complete and accurate, and follow physician's orders. Several allegations were substantiated with findings of noncompliance.
Deficiencies (6)
Description
Failed to investigate and report allegations of potential abuse and/or neglect for 3 of 11 reviewed residents.
Failed to ensure adverse incidents were documented in resident medical records.
Failed to submit written investigations within five working days for incidents including misappropriation, fall with injury, and elopement.
Failed to establish procedures to request a list of drugs, devices, biologicals and supplements on admission and annually thereafter for multiple residents.
Failed to ensure monthly documentation of assistance with activities of daily living, personal care, health maintenance activities or supervision for 6 of 8 residents reviewed.
Failed to document occurrence of unusual events and discharge information for some residents.
Report Facts
Facility census: 28 Residents reviewed: 8 Residents interviewed: 4 Residents with missing documentation: 6 Residents with missing annual drug/device list: 4 Residents with missing admission drug/device list: 8
Employees Mentioned
NameTitleContext
Eve LewisRNC, Program Manager - Office of LTC Facilities - Licensure Unit - Division of Public Health - DHHSSigned the report and provided contact information
Brenda OrlowskiRegistered Nurse SurveyorConducted the investigation/inspection
LPN-ELicensed Practical NurseInterviewed and confirmed failures in investigation and documentation
Shawn LahrAdministratorFacility administrator addressed in the report
Inspection Report Complaint Investigation Deficiencies: 0 Jun 25, 2015
Visit Reason
An unannounced visit was conducted to investigate a complaint at Madison House on June 25, 2015, regarding allegations of failure to provide necessary supervision, sufficient staffing, proper medication administration, and prevention of medication misappropriation.
Findings
The facility was found to be in compliance with relevant regulatory requirements for all allegations. Reviews of records, observations, and interviews showed no evidence of lack of supervision, insufficient staffing, medication errors, or medication misappropriation.
Complaint Details
The complaint investigation addressed allegations that the facility failed to provide necessary supervision to avoid harm, failed to provide sufficient staffing, failed to administer medications according to practitioners' orders, and failed to ensure medications were not misappropriated. All allegations were found to be unsubstantiated.
Employees Mentioned
NameTitleContext
Brenda OrlowskiRegistered NurseRepresentative of the Department of Health and Human Services Division of Public Health who conducted the complaint investigation.
Patricia WolfeRegistered NurseRepresentative of the Department of Health and Human Services Division of Public Health who conducted the complaint investigation.
Eve LewisProgram Manager - Office of LTC Facilities - Licensure Unit - Division of Public Health - DHHSSigned the report letter.
Inspection Report Complaint Investigation Census: 27 Deficiencies: 1 Mar 18, 2015
Visit Reason
An unannounced visit was conducted to investigate a complaint at Madison House regarding failure to implement new fall interventions post fall with injury and failure to complete investigative reports within 5 working days.
Findings
The facility was found to have implemented new fall interventions post fall with injury and was in compliance with relevant regulatory requirements. However, the facility failed to complete investigative reports within 5 working days for two investigations and was found in violation of regulations.
Complaint Details
The complaint investigation found that the facility failed to complete investigations on suspected abuse and/or neglect for 2 of 5 reviewed residents. The facility was found in violation of regulations at 175 NAC 4-006.02(9).
Deficiencies (1)
Description
Failure to complete investigative reports within 5 working days.
Report Facts
Facility census: 27 Resident records reviewed: 5 Resident observations: 3 Investigations reviewed: 2
Employees Mentioned
NameTitleContext
Krista RoeberSocial WorkerSurveyor conducting the complaint investigation
Angela KorthAdministratorAdministrator interviewed regarding investigations and fall interventions
Eve LewisProgram ManagerSigned the complaint investigation report letter
Inspection Report Complaint Investigation Census: 28 Deficiencies: 10 Jan 20, 2015
Visit Reason
An unannounced visit was conducted to investigate a complaint and annual survey at Madison House from January 20 to January 22, 2015. The investigation included review of resident records, observation of care and services, and interviews with residents, family members, and staff.
Findings
The facility was found to be in compliance with many allegations including misappropriation, respect and dignity, appropriate positioning and transfer, staff credentials, and staff not under the influence. However, deficiencies were found related to medication administration errors, failure to account for narcotic medications, failure to provide food in a safe and sanitary manner, incomplete staff training and orientation, incomplete resident service agreements, failure to maintain monthly documentation, and inadequate care for skin breakdown.
Complaint Details
The complaint investigation addressed allegations including misappropriation, respect and dignity, appropriate positioning and transfer, staff credentials, medication administration errors, accounting of medications, staff under influence, and food safety. Some allegations were substantiated with violations found related to medication administration and narcotic accounting.
Deficiencies (10)
Description
Failure to provide medications in accordance with the Five Rights; two residents did not receive medications as ordered.
Failure to ensure resident medications were accounted for; narcotic medications were not properly accounted.
Failure to ensure staff completed required ongoing training and orientation within two weeks of employment.
Failure to ensure a Registered Nurse reviewed medication administration policies and oversaw medication aide training.
Failure to include costs of services and terms of payment in resident service agreements for 3 of 5 residents reviewed.
Failure to request and maintain a list of drugs, devices, biologicals, and supplements for residents annually.
Failure to provide adequate care and treatment for skin breakdown for Resident 1.
Failure to maintain monthly documentation regarding activities of daily living, personal care, health maintenance, or supervision for 5 residents.
Failure to ensure competency assessments for medication aides providing medications and additional activities.
Failure to assign acceptance of responsibility for direction and monitoring of medications for residents.
Report Facts
Facility census: 28 Number of residents with incomplete service agreements: 3 Number of residents with missing drug/device/supplement lists: 5 Number of residents lacking monthly documentation: 5 Number of medication administration errors: 2
Employees Mentioned
NameTitleContext
Eve LewisRNC, Program ManagerSigned the inspection report and statement of compliance
Krista RoeberSocial WorkerSurveyor conducting the investigation
Patricia WolfeRegistered NurseSurveyor conducting the investigation
Janice HakeRegistered NurseSurveyor conducting the investigation
Angela KorthAdministratorFacility administrator during inspection, interviewed regarding findings
Jocelyn BoruchAdministratorFacility administrator at time of revisit confirming compliance
Inspection Report Complaint Investigation Census: 25 Deficiencies: 6 Sep 16, 2014
Visit Reason
An unannounced visit was conducted to investigate a complaint at Madison House on September 16-17, 2014, regarding allegations of noncompliance with licensure regulations for Assisted-Living Facilities.
Findings
The investigation found multiple violations including failure to ensure appropriate housekeeping, failure to provide care and treatment to prevent skin breakdown, failure to ensure medications were given according to the Five Rights, failure to maintain a pest-free environment, failure to ensure food safety, and failure to ensure resident property was free from misappropriation. The facility was found to be in violation of several regulatory requirements but no imminent danger was identified.
Complaint Details
The complaint investigation was substantiated with findings of misappropriation of property for 3 sampled residents and multiple regulatory violations related to care, medication administration, housekeeping, food safety, and pest control. The facility failed to complete documented investigations related to allegations of misappropriation for 3 residents. The Administrator reported all 3 allegations of missing money but was unable to determine what happened to the missing money or provide documentation of investigations.
Deficiencies (6)
Description
Failure to ensure appropriate housekeeping
Failure to provide care and treatment to prevent skin breakdown
Failure to ensure medications were given in accordance with the Five Rights
Failure to maintain a pest free environment
Failure to ensure foods are handled in accordance with the food code
Failure to ensure resident's property is free from misappropriation
Report Facts
Facility census: 25 Residents reviewed for medication administration: 6 Medications with administration errors: 4 Residents interviewed for misappropriation: 6 Residents with missing money allegations: 3
Employees Mentioned
NameTitleContext
Krista RoeberSocial WorkerSurveyor conducting complaint investigation
Brenda OrlowskiRegistered NurseSurveyor conducting complaint investigation
Angela KorthExecutive DirectorNamed in Plan of Correction and compliance response
Kevin BakerCare Services ManagerNamed in Plan of Correction and compliance response
Inspection Report Complaint Investigation Census: 31 Deficiencies: 2 Oct 1, 2013
Visit Reason
An unannounced visit was conducted to investigate a complaint at Madison House on October 1, 2013, regarding failure to implement infection control practices and failure to store, prepare, and distribute food to prevent food borne illness.
Findings
The facility failed to implement infection control practices to prevent the spread of infection, including failure to wash hands and/or change gloves as required. The dietary cook was observed handling food improperly, violating food safety regulations under 175 NAC 4-006.10C.
Complaint Details
The complaint investigation was substantiated with findings that the facility failed to implement infection control practices and failed to prevent food borne illness as required by regulations.
Deficiencies (2)
Description
Failure to implement infection control practices to prevent the spread of infection.
Failure to store, prepare, and distribute food in a manner to prevent food borne illness.
Report Facts
Facility census: 31 Time of meal preparation observation: From 11:27 AM until 12:20 PM on 10/1/13
Employees Mentioned
NameTitleContext
Krista RoeberSocial WorkerSurveyor conducting complaint investigation
Janice HakeRegistered NurseSurveyor conducting complaint investigation
Angela KorthResidence DirectorNamed in Plan of Correction letter
Jane BurivalWellness DirectorNamed in Plan of Correction letter
Inspection Report Complaint Investigation Census: 36 Capacity: 46 Deficiencies: 6 Mar 7, 2011
Visit Reason
The inspection was conducted as a compliance inspection following allegations of verbal and physical abuse by residents and other regulatory compliance concerns at Madison House.
Findings
The facility was found noncompliant with licensure regulations including failure to investigate abuse allegations, incomplete health history screening and staff orientation, inadequate grievance procedures, and unsanitary kitchen conditions. Several deficiencies related to resident safety, staff training, and environmental safety were documented.
Complaint Details
The visit was complaint-related due to allegations of verbal and physical abuse by residents. The facility failed to investigate these allegations. The complaint was substantiated by findings of noncompliance.
Deficiencies (6)
Description
Failed to investigate Resident 3's allegations of verbal and physical abuse by other residents.
Failed to complete a health history screening prior to assuming job responsibilities for 1 of 3 direct care staff reviewed.
Failed to provide orientation within 2 weeks of employment to 1 of 3 direct care staff persons reviewed.
Failed to ensure the telephone number and address of the Department was readily available to residents, employees and others.
Failed to maintain the kitchen in a sanitary manner; stove soiled with dust and carbon buildup, dishes stored with water droplets, wiping cloths not in sanitizing solution, cabinets and vents in need of repair.
Failed to provide a safe environment for Resident 3 identified as an elopement risk.
Report Facts
Facility census: 36 Total licensed capacity: 46 Sample size: 5 Deficiency correction timeframe: 90 Statement of compliance submission timeframe: 10
Employees Mentioned
NameTitleContext
Brenda OrlowskiRegistered NurseSurveyor involved in inspection and findings
Patricia WolfeRegistered NurseSurveyor involved in inspection and findings
Barbara MerkelRegistered NurseSurveyor involved in inspection and findings; signed bed count form
Janice HakeRegistered NurseSurveyor involved in inspection and findings
Charlotte EaslandResidence DirectorNamed in Plan of Correction and responsible for audit and corrective actions
Eve LewisRN-C, AdministratorAuthor of cover letter and contact for correspondence
Notice Census: 46 Capacity: 46 Deficiencies: 0 APP2016
Visit Reason
This document serves as a licensure renewal application and verification for the assisted-living facility Madison House, confirming its licensed status and capacity.
Findings
The documents confirm that Madison House meets statutory requirements as an assisted-living facility with a licensed capacity of 46 beds. The renewal application includes ownership and business organization details, and the certificate of occupancy confirms the maximum occupancy and fee payment.
Report Facts
Total licensed beds: 46 Current census: 46 Renewal fee: 50
Employees Mentioned
NameTitleContext
Shawn LahrAdministratorNamed as administrator on the renewal application.
Notice Capacity: 46 Deficiencies: 0 APP2017
Visit Reason
This document serves to verify that Madison House Assisted-Living Facility is licensed through the indicated renewal date and includes the renewal application, ownership information, and certificate of occupancy.
Findings
The documents confirm the facility's licensure renewal status, ownership structure, and fire marshal's certificate of occupancy with a maximum licensed capacity of 46 beds.
Report Facts
Total licensed beds: 46 Renewal expiration date: Apr 30, 2018 Fee paid: 50
Employees Mentioned
NameTitleContext
Monique HidalgoAdministratorNamed as facility administrator in renewal application
Stephen J. LevyAuthorized RepresentativeSigned renewal application as authorized representative
Jerrold H. FrummAuthorized RepresentativeSigned renewal application as authorized representative
Terry ZwiebelFire MarshalApproved certificate of occupancy
Notice Capacity: 46 Deficiencies: 0 APP2018
Visit Reason
This document serves as a licensure renewal application and certification for Madison House, an assisted-living facility, verifying that the facility is licensed through the indicated renewal date.
Findings
The documents confirm that Madison House meets statutory requirements as an assisted-living facility with a licensed capacity of 46 beds. No inspection findings or deficiencies are reported.
Report Facts
Total licensed beds: 46 Renewal fees: 1650 Fee paid: 50
Employees Mentioned
NameTitleContext
Monique TunenderAdministratorNamed on the Assisted-Living Facility Licensure Renewal Application
Stephen J. LevyAuthorized RepresentativeSigned the licensure renewal application
Jerrold H. FrummAuthorized RepresentativeSigned the licensure renewal application and listed as manager in organizational chart
William B. KaplanManagerListed as manager in organizational chart
Terry ZwiebelFire MarshalApproved the Certificate of Occupancy
Notice Capacity: 46 Deficiencies: 0 APP2019
Visit Reason
This document serves as a licensure renewal application and verification for Madison House, an assisted-living facility, confirming its licensed status and capacity.
Findings
The document confirms that Madison House is licensed as an assisted-living facility with a total licensed capacity of 46 beds. It includes ownership and management information, renewal fee details, and a certificate of occupancy issued by the Fire Marshal.
Report Facts
Total licensed beds: 46 Renewal fee: 1650 Certificate of Occupancy date: 2018
Employees Mentioned
NameTitleContext
Monique TunenderAdministratorNamed as facility administrator on renewal application
Stephen J. LevyAuthorized RepresentativeSigned renewal application and listed as member-manager
Jerrold H. FrummAuthorized RepresentativeSigned renewal application and listed as member-manager
William B. KaplanManager and Member-ManagerListed as manager and member-manager in ownership and management structure
Jon A. DelucaMember-ManagerListed as member-manager in ownership and management structure
Notice Capacity: 46 Deficiencies: 0 APP2020
Visit Reason
This document serves as a renewal application and verification of licensure for Madison House, an assisted-living facility, including renewal fee information and certification of occupancy.
Findings
The documents confirm that Madison House meets statutory requirements as an assisted-living facility, with no deficiencies or inspection findings noted. The renewal application includes ownership and business organization details.
Report Facts
Total licensed beds: 46 Renewal license fee: 950 Renewal license fee: 1450 Renewal license fee: 1650 Renewal license fee: 1950 Maximum occupancy: 46 Fee paid: 50
Employees Mentioned
NameTitleContext
Tanya BabelAdministratorNamed as facility administrator on renewal application
Notice Capacity: 46 Deficiencies: 0 APP2021
Visit Reason
This document serves as a renewal application and license renewal notice for the assisted-living facility Madison House, verifying licensure through the expiration date and requesting renewal of the license.
Findings
The document confirms that Madison House meets statutory requirements as an assisted-living facility and is licensed through the indicated renewal date. It includes ownership and business organization details but does not report inspection findings or deficiencies.
Report Facts
Total licensed beds: 46 Renewal license expiration date: 2022
Employees Mentioned
NameTitleContext
Tanya BabelAdministratorNamed as administrator on the renewal application
Notice Capacity: 46 Deficiencies: 0 APP2023
Visit Reason
The document serves to verify the license renewal of Madison House, an assisted-living facility, and includes the renewal application and related ownership and occupancy information.
Findings
The documents confirm that Madison House meets statutory requirements as an assisted-living facility and is licensed for 46 beds. It includes ownership details, executive director information, and a certificate of occupancy.
Report Facts
Total licensed beds: 46 Renewal license expiration date: Expires 4/30/2024 as shown on renewal card Renewal application date: Application signed on 04/14/2023
Employees Mentioned
NameTitleContext
Tanya BabelAdministrator and Executive DirectorNamed as administrator on renewal application and executive director in ownership/control list
J Chris DennisAuthorized RepresentativeSigned renewal application and listed as board member
Dale SchaweAuthorized Representative and Board MemberSigned renewal application and listed as board member
Notice Capacity: 46 Deficiencies: 0 APP2024
Visit Reason
This document serves to verify that Madison House is licensed as an assisted-living facility through the indicated renewal date and includes renewal application and ownership information.
Findings
The documents confirm the facility's licensure status, renewal application details, ownership/control list, and certificate of occupancy with a maximum capacity of 46 beds.
Report Facts
Total licensed beds: 46 Renewal expiration date: 2025 Fee paid: 50
Notice Capacity: 46 Deficiencies: 0 APP2025
Visit Reason
This document serves as a renewal application and verification of licensure for Madison House, an assisted-living facility, confirming compliance with statutory requirements and renewal of the facility license.
Findings
The documents confirm that Madison House meets statutory requirements as an assisted-living facility and is licensed for 46 beds. The renewal application was completed and signed by authorized representatives.
Report Facts
Total licensed beds: 46 Renewal license fee: 950 Fee paid: 50
Employees Mentioned
NameTitleContext
Tanya BabelAdministratorNamed as administrator in the renewal application.
J Chris DennisAuthorized RepresentativeSigned the renewal application and listed in ownership/control list.
Dale SchaweAuthorized RepresentativeSigned the renewal application and listed in ownership/control list.
Nami BeemanListed as preferred mailing address contact in renewal application.

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