Inspection Reports for Majestic Care of New Haven
1201 DALY DRIVE, IN, 46774
Back to Facility ProfileInspection Report Summary
The most recent inspection on June 11, 2025, found no deficiencies related to the complaint investigated. Earlier inspections showed a pattern of deficiencies primarily involving emergency preparedness, life safety code compliance, medication labeling, resident supervision during smoking, and some issues with resident care and environmental cleanliness. Several complaint investigations were substantiated with related deficiencies, including failure to supervise residents properly, medication administration errors, and inadequate behavioral management plans. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility appears to have made improvements over time, with recent follow-up surveys showing compliance and correction of previously cited issues.
Deficiencies (last 4 years)
Deficiencies are regulatory violations found during state inspections.
Deficiencies per year
Census
Based on a June 2025 inspection.
Census over time
| Description | Severity |
|---|---|
| Failed to follow smoking policy procedures to ensure residents requiring staff supervision were properly and safely supervised during smoking. | SS=F |
| Name | Title | Context |
|---|---|---|
| Lorri Maples | Administrator | Named in relation to the smoking incident and exit conference |
| Description | Severity |
|---|---|
| Failed to conduct annual training and testing for Emergency Preparedness Program including staff knowledge demonstration. | SS=C |
| Failed to maintain latching hardware on 1 of 5 smoke barrier doors, which did not latch properly. | SS=E |
| Failed to ensure 1 of 6 delayed egress locking arrangements were installed and functioning according to code. | SS=E |
| Failed to ensure means of egress through 1 of 2 courtyard exit doors were readily accessible; code not posted and padlock malfunctioned. | SS=E |
| Failed to ensure 1 of 3 smoking areas maintained by disposing cigarette butts in a metal or noncombustible container with self-closing cover devices. | SS=E |
| Failed to ensure 1 of 9 corridor doors covered by combustible decorations exceeding 30% of the door surface. | SS=E |
| Name | Title | Context |
|---|---|---|
| Lorri Maples | Administrator | Named in relation to findings and exit conference |
| Maintenance Director | Named in relation to findings and exit conference but no full name provided |
| Description | Severity |
|---|---|
| Failed to conduct annual training and testing for the Emergency Preparedness Program including staff knowledge demonstration. | SS=C |
| Failed to maintain latching hardware on 1 of 5 smoke barrier doors, which did not latch properly. | SS=E |
| Failed to ensure 1 of 6 delayed egress locking arrangements operated correctly; delayed egress on front door not working. | SS=E |
| Failed to ensure means of egress through 1 of 2 courtyard exit doors were readily accessible; courtyard gate lock malfunctioned. | SS=E |
| Failed to ensure 1 of 3 smoking areas had cigarette butts disposed in a metal or noncombustible container with self-closing cover. | SS=E |
| Failed to ensure 1 of 9 corridor doors was not covered by combustible decorations exceeding 30% of the door area. | SS=E |
| Description | Severity |
|---|---|
| Failed to ensure labeling of opened medications on 1 of 2 medication carts reviewed, including expired inhalers for Residents 55, 9, and 49. | SS=D |
| Name | Title | Context |
|---|---|---|
| Alesha Lucas | RN, DNS | Named as Director of Nursing involved in interview and corrective action plan |
| Description | Severity |
|---|---|
| Failure to ensure a resident with a known contagious condition (head lice) was assessed and care planned. | SS=D |
| Failure to ensure residents were not given psychotropic medications without specific targeted behaviors identified and non-pharmacological interventions in place. | SS=D |
| Name | Title | Context |
|---|---|---|
| Resident E | Resident with head lice infection | Subject of deficiency related to infection control and care planning |
| Resident D | Resident with psychotropic medication issues | Subject of deficiency related to psychotropic medication use without targeted behaviors |
| Resident J | Resident with psychotropic medication issues | Subject of deficiency related to psychotropic medication use without targeted behaviors |
| Director of Nursing | Director of Nursing (DON) | Interviewed regarding Resident E's care and isolation orders |
| Licensed Practical Nurse 2 | LPN | Interviewed regarding Resident E and Resident J's care |
| Nurse Practitioner 3 | NP | Provided treatment and assessments for Resident E |
| Nurse Practitioner 4 | NP | Provided treatment and assessments for Resident E |
| Nurse Practitioner 5 | NP | Provided treatment and assessments for Resident E |
| Social Services Director | SSD | Interviewed regarding behavior documentation and psychotropic medication monitoring |
| Description | Severity |
|---|---|
| Failed to conduct annual Emergency Preparedness training and demonstrate staff knowledge. | SS=F |
| Failed to conduct exercises to test the emergency plan at least twice per year including unannounced staff drills. | SS=F |
| Failed to ensure means of egress doors were readily accessible and properly marked with codes and signage. | SS=E |
| Failed to maintain latching hardware on smoke barrier doors. | SS=E |
| Failed to replace sprinkler heads showing signs of lint loading and corrosion. | SS=E |
| Housekeeping corridor door was propped open, impeding proper closure and smoke resistance. | SS=E |
| Failed to maintain electrical junction box cover with exposed wiring. | SS=E |
| Failed to conduct fire drills on each shift for 2 of 4 quarters. | SS=F |
| Failed to provide metal or noncombustible containers with self-closing covers in smoking areas. | SS=E |
| Failed to complete annual inspection and testing of fire door assemblies. | SS=F |
| Failed to ensure power strips and extension cords were not used as substitutes for fixed wiring. | SS=E |
| Failed to separate and mark full and empty oxygen cylinders to avoid confusion. | SS=E |
| Description | Severity |
|---|---|
| Failed to ensure monies available to residents were accessed and paid properly for 2 of 3 residents reviewed. | SS=D |
| Failed to ensure physician orders were followed for 1 of 3 residents reviewed (daily weights not obtained or documented). | SS=D |
| Failed to ensure a Registered Nurse was onsite for an 8 hour shift 5 days of 90 reviewed. | SS=E |
| Failed to ensure medications were dated when opened for 4 of 21 residents reviewed. | SS=D |
| Failed to ensure 2 out of 2 garbage receptacles in kitchen were covered. | SS=E |
| Failed to implement a compliance program to ensure prior identified medication labeling was compliant. | SS=E |
| Failed to ensure masking, hand hygiene, and equipment disinfection practices were implemented and maintained. | SS=E |
| Failed to ensure COVID-19 immunizations were provided to 4 of 5 residents reviewed. | SS=E |
| Name | Title | Context |
|---|---|---|
| R. Shane McFall | Executive Director | Signed the report. |
| RN 3 | Interviewed regarding undated insulin vials and medication handling. | |
| Business Office Manager (BOM) | Interviewed regarding resident funds management and VA benefits. | |
| Director of Nursing (DON) | Interviewed regarding daily weights, infection control, and COVID-19 vaccination. | |
| Qualified Medication Aide (QMA) 5 | Observed and interviewed regarding glucometer sanitation and infection control practices. | |
| Regional Nurse | Provided policy and interviewed regarding infection control and medication labeling. |
| Description | Severity |
|---|---|
| Failure to ensure a resident was free from misappropriation of property related to possession of a resident's credit card by a CNA. | SS=D |
| Name | Title | Context |
|---|---|---|
| Marie Wallace | AIT | Laboratory Director's or Provider/Supplier Representative's signature on report |
| CNA 2 | Certified Nursing Aide | Named in misappropriation of property finding |
| Executive Director | Notified local law enforcement regarding misappropriation incident | |
| Director of Nursing Services | DNS | Notified local law enforcement and provided statements regarding the incident and staff schedules |
| Business Office Manager | BOM | Contacted bank to terminate credit card and shredded card per law enforcement instructions |
| Description | Severity |
|---|---|
| Facility failed to ensure food preferences were followed for 3 of 5 residents reviewed (Resident B, Resident C, Resident D). | SS=D |
| Facility failed to ensure medications were given per physician orders for 1 of 4 residents reviewed (Resident B). | SS=D |
| Name | Title | Context |
|---|---|---|
| Carmela Tuttle | Laboratory Director or Provider/Supplier Representative | Signed the report |
| Director of Nursing (DON) | Interviewed regarding resident care and medication administration; provided schedule and policy | |
| Unit Manager 2 | Interviewed regarding dietary preferences and meal delivery | |
| Administrator | Interviewed regarding dietary preferences and meal choice forms |
| Description | Severity |
|---|---|
| Exit discharge ramp and steps handrails were loose, broken, and unsteady, making them unsafe for use. | SS=E |
| Failed to perform a full hydrostatic flush on 2 of 2 automatic sprinkler piping systems as required by NFPA 25. | SS=F |
| One sprinkler head in the 400-hall hot water heater room showed signs of corrosion and was not replaced. | SS=F |
| Failed to conduct fire drills on each shift for 1 of 4 quarters as required. | SS=F |
| Power strip was used as a substitute for fixed wiring to provide power to high current draw equipment in the Case Managers office. | SS=E |
| Name | Title | Context |
|---|---|---|
| Carmela Tuttle | HFA | Laboratory Director's or Provider/Supplier Representative's signature on report |
| Maintenance Director | Interviewed regarding handrail deficiency, sprinkler system flushing, sprinkler corrosion, fire drill documentation, and power strip usage | |
| Administrator | Interviewed and participated in exit conference regarding deficiencies |
| Description | Severity |
|---|---|
| Failed to ensure proper labeling of medications for 3 of 3 medication carts reviewed, affecting 5 of 10 residents. | SS=E |
| Failed to ensure dishes, service ware, and utensils were cleaned and sanitized at proper temperatures and stored in a sanitary manner. | SS=E |
| Failed to provide a safe, functional, sanitary, and comfortable environment for residents, staff and the public, including multiple maintenance and cleanliness issues in resident rooms and common areas. | SS=E |
| Name | Title | Context |
|---|---|---|
| Shawn Blackburn | RN, Regional Nurse Consultant | Signed the inspection report |
| Description | Severity |
|---|---|
| Failure to develop and implement an effective behavioral management plan for a resident with mental disorder and psychosocial adjustment difficulties. | SS=G |
| Name | Title | Context |
|---|---|---|
| Social Services Director | Social Services Director | Interviewed regarding Resident Q's medication refusals and behavioral triggers |
| Staff 5 | Staff | Confidential interview about residents' fear of Resident Q's outbursts |
| Therapy Director | Therapy Director | Present during Resident Q's aggressive behavior on 4/4/23 |
| Description | Severity |
|---|---|
| The facility failed to ensure grievances were resolved promptly for 1 of 1 residents reviewed (Resident M) related to access to Tylenol caplets for pain management. | SS=D |
| Description | Severity |
|---|---|
| Facility failed to ensure staff were present during medication administration for 2 of 5 residents, resulting in medications being left unattended and improperly handled. | SS=D |
| Name | Title | Context |
|---|---|---|
| Carmela Tuttle | HFA | Signed as Laboratory Director's or Provider/Supplier Representative |
| LPN 2 | Licensed Practical Nurse | Named in medication administration deficiency and interviews regarding medication handling |
| Director of Nursing | Director of Nursing | Interviewed regarding medication administration policies and practices |
| Executive Director | Executive Director | Interviewed regarding medication administration practices |
| Qualified Medication Assistant 5 | Qualified Medication Assistant | Interviewed regarding medication administration practices |
| Description | Severity |
|---|---|
| Facility failed to maintain a clean environment for residents, including unclean bathrooms and floors with dried brown matter and strong urine smell. | SS=E |
| Name | Title | Context |
|---|---|---|
| Carmela Tuttle | HFA | Facility representative signing the report |
| Executive Director | Provided list of interviewable residents and cleaning schedule | |
| Housekeeper 2 | Interviewed regarding housekeeping staffing and cleaning practices | |
| Director of Nursing | Interviewed regarding cleanliness observations and standards |
| Description | Severity |
|---|---|
| Failed to ensure residents received bathing for 2 of 9 residents reviewed, with inadequate documentation and communication regarding refusals. | SS=D |
| Name | Title | Context |
|---|---|---|
| Victoria Hesser | Nurse Consultant | Signed the report |
| RN 2 | Interviewed regarding Resident B's shower refusals and lack of POA communication | |
| LPN 4 | Interviewed about shower/bathing frequency and refusal procedures | |
| CNA 3 | Interviewed about shower refusals and documentation process |
| Description | Severity |
|---|---|
| Failed to review and update the Emergency Preparedness Plan (EPP) annually. | SS=F |
| Failed to review and update the Emergency Preparedness Plan's Policies and Procedures annually. | SS=F |
| Failed to review and update the Emergency Preparedness Plan's Communication Plan annually. | SS=F |
| Failed to review and update the Emergency Preparedness Plan's Training and Testing Plan annually. | SS=F |
| Means of egress through 1 of 1 exit gates in the courtyard was locked with a chain and padlock, not readily accessible. | SS=E |
| Exit corridor width reduced below 44 inches due to obstruction by bed and cart. | SS=E |
| Laundry room corridor door was propped open, preventing automatic closing. | SS=E |
| Cooktop in therapy gym lacked a shutoff switch accessible to staff. | SS=E |
| Two sprinklers in resident lounge spaced only two feet apart, violating spacing requirements. | SS=E |
| Two portable fire extinguishers were past due for annual maintenance. | SS=E |
| Four corridor doors had holes allowing smoke passage and did not resist fire for at least 20 minutes. | SS=E |
| Fire dampers were not inspected or maintained as required by NFPA 90A. | SS=F |
| Laundry room fuel-fired dryers lacked adequate fresh air intake due to lint blockage. | SS=F |
| Combustible propane tanks stored inside a designated smoking area. | SS=E |
| Two flexible cords used as substitute for fixed wiring and a power strip in patient care area lacked required UL rating. | SS=E |
| Oxygen transfilling room was overcrowded, preventing staff from safely transfilling oxygen inside the room. | SS=E |
| Name | Title | Context |
|---|---|---|
| Maintenance Director | Named in multiple findings related to emergency preparedness, fire safety, and maintenance issues | |
| Administrator | Named in multiple findings and exit conferences | |
| Executive Director | Named in multiple findings and corrective action education | |
| Director of Nursing | Named in oxygen transfilling room finding | |
| Therapy Director | Named in cooktop shutoff finding |
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