Inspection Reports for Maplewood at Southport

CT, 06890

Back to Facility Profile

Inspection Report Summary

The most recent inspection on February 26, 2024, identified a deficiency related to delayed responses to clients’ calls for assistance, with multiple instances exceeding the facility’s policy timeframes. Earlier inspections were not provided in the available data, so broader inspection patterns cannot be assessed. The main issue noted involved timely response to call pendants, which was substantiated through clinical record reviews and interviews during a complaint investigation. No fines, immediate jeopardy findings, or enforcement actions were listed in the available reports. Without additional inspection history, a trend in compliance cannot be determined.

Deficiencies (last 1 years)

Deficiencies (over 1 years) 1 deficiencies/year

Deficiencies are regulatory violations found during state inspections.

82% better than Connecticut average
Connecticut average: 5.6 deficiencies/year

Deficiencies per year

4 3 2 1 0
2024
Inspection Report Plan of Correction Deficiencies: 1 Feb 26, 2024
Visit Reason
An unannounced visit was made to Maplewood At Southport on February 26, 2024, by a representative of the Facility Licensing and Investigations Section of the Department of Public Health for the purpose of conducting a complaint investigation.
Findings
The Assisted Living Services Agency staff failed to provide timely responses to clients' calls for assistance, with multiple instances of call response times exceeding five and twelve minutes. The facility failed to follow agency policies for timely pendant response times.
Complaint Details
Complaint #36950 triggered the investigation. The complaint was substantiated based on clinical record reviews, agency policy reviews, interviews, and pendant call log analysis showing delayed response times.
Deficiencies (1)
Description
Failure to provide timely responses to clients' calls for assistance as required by the ALSA policy, with numerous instances of call response times exceeding five and twelve minutes.
Report Facts
Days of pendant call log review: 40 Number of calls exceeding five minutes response time: 30 Number of calls exceeding twelve minutes response time: 29 Number of calls exceeding five minutes response time: 48 Number of calls exceeding twelve minutes response time: 52 Corrective action completion date: Apr 15, 2024 Plan of correction submission deadline: Mar 29, 2024 Monthly audits: 4 Daily reports audited per month: 6 Retention period for documentation: 60
Employees Mentioned
NameTitleContext
Elizabeth HeineySupervising Nurse ConsultantNamed as the contact for questions and involved in the complaint investigation
Kayla DuvallSupervisor of Assisted Living Services AgencySigned the Plan of Correction letter and responsible for implementation

Loading inspection reports...