Inspection Reports for Meridian of Riverside

An unannounced complaint investigation was conducted regarding an allegation that a resident hit another resident due to staff neglect.

Based on interviews, observations, and record reviews, the allegation was deemed unsubstantiated as there was insufficient evidence to prove the alleged violation occurred. No injuries or physical markings consistent with assault were observed, and staffing levels were adequate.

The complaint alleged that a resident hit another resident due to staff neglect. The investigation included interviews with residents, staff, and witnesses, as well as observations and record reviews. The allegation was found unsubstantiated.

The visit was an unannounced complaint investigation triggered by an allegation that the facility did not allow a resident visitors.

The investigation found that the allegation was unfounded. Interviews with the resident, visitor, witness, and facility staff, as well as a review of the visitation policy, showed no evidence that visitors were denied access or restricted improperly.

The complaint alleged that a resident's visitor was told to leave due to facility insurance restrictions. The investigation included interviews with the resident, visitor, witness, and Executive Director, and a review of visitation policies. The allegation was determined to be false and without reasonable basis.

An unannounced case management visit was conducted to deliver amended findings pertaining to two complaint controls: 18-AS-20250505154117 and 18-AS-20240802094711.

The Licensing Program Analyst met with the Business Office Manager to inform her of the visit purpose. An exit interview was conducted and a copy of the report was provided. The report includes information on deficiencies, plans of correction, civil penalties, and appeal rights, but no specific deficiencies or severity levels are detailed in the provided text.

The visit was related to complaint investigations for complaint control numbers 18-AS-20250505154117 and 18-AS-20240802094711. No substantiation status is provided.

The inspection was an unannounced complaint investigation visit conducted to address multiple allegations including illegal eviction, untimely food service, failure to follow residents' dietary plans, and pest control issues at the Arlington Riverside Senior Community facility.

The investigation found the allegations of illegal eviction, untimely food service, and failure to follow dietary plans to be unsubstantiated. However, the allegation regarding improper pest control was substantiated due to failure to adequately address pest sightings, posing a potential health risk to residents.

The complaint investigation addressed allegations of illegal eviction, untimely food service, failure to follow residents' dietary plans, and pest control issues. The illegal eviction allegation involved Resident 1 receiving an eviction notice for nonpayment, but no evidence of pressure to enroll in the Assisted Living Waiver program was found. The food service allegation was unsubstantiated after resident interviews confirmed timely meals. The dietary plan allegation involving Resident 2 was unsubstantiated due to lack of medical orders requiring a special diet. The pest control allegation was substantiated based on evidence of untreated pest sightings and lack of corrective actions.

An unannounced complaint investigation visit was conducted in response to allegations received on 2025-04-08 regarding inadequate incontinence care, delayed staff response to resident requests, and improper provision of incontinence supplies at the facility.

The investigation substantiated that some residents, including Resident 1, experienced delays of up to two to three hours in receiving incontinence care and staff assistance after activating call lights. Additionally, it was found that the facility did not always provide properly sized incontinence supplies, posing potential health and personal rights risks to residents.

The complaint investigation was substantiated based on interviews with residents and staff, and record reviews. Allegations included residents being left in soiled diapers for extended periods, delayed staff response to call lights, and improper incontinence supplies. Multiple residents reported wait times of up to three hours for incontinence care and staff assistance.

The inspection was an unannounced complaint investigation visit conducted to address allegations received on 2025-04-08 regarding medical treatment, timely meal transportation, and room access issues for residents.

All allegations were found to be either unfounded or unsubstantiated after interviews with residents and staff, review of records, and observations. Residents arrange their own medical appointments, meal transportation issues were resolved, and the allegation of being locked out of a room was unsubstantiated due to facility security policies.

The complaint investigation addressed three main allegations: 1) staff not ensuring residents receive necessary medical treatment, 2) staff not taking residents to meals in a timely manner, and 3) residents being locked out of their rooms due to staff neglect. All allegations were found to be unfounded or unsubstantiated based on interviews and evidence.

An unannounced complaint investigation was conducted due to an allegation that staff failed to arrange medical care appropriate to a resident's condition, resulting in serious bodily injury and hospitalization.

The investigation substantiated that the facility failed to provide timely and appropriate medical care to Resident #1, leading to a severe pressure injury that required multiple hospitalizations and surgeries. Multiple staff interviews and record reviews revealed delays in wound care, inadequate staffing, poor documentation, and management pressure to avoid emergency calls.

The complaint was substantiated. The allegation was that staff failed to arrange medical care appropriate to the resident’s condition, resulting in serious bodily injury and hospitalization. The investigation included multiple unannounced inspections, interviews with staff and the resident, and review of facility, hospital, hospice, and home health records. Evidence showed delays in wound care and inadequate response to the resident's deteriorating condition.

The inspection was an unannounced complaint investigation visit conducted to deliver investigative findings related to allegations concerning medication administration and pharmacy changes at the facility.

The investigation substantiated that staff did not ensure residents were administered medications as prescribed and mismanaged resident medications, specifically noting delays in medication refills and documentation issues. Another allegation that staff changed a resident's pharmacy without consent was unsubstantiated.

The complaint investigation was substantiated for allegations that staff did not ensure residents were administered medications as prescribed and mismanaged medications. The allegation that staff changed a resident's pharmacy without consent was unsubstantiated.

The inspection visit was an unannounced complaint investigation triggered by an allegation that the facility was not meeting a resident's care needs.

The investigation found that Resident #1's feet were observed to be swollen with a toenail falling off, and their electric wheelchair had been in need of repair for months. However, the resident denied issues with their feet and seeing a doctor. Records showed treatment for a toe injury and hypertrophic toenail. The allegation was unsubstantiated due to insufficient evidence to prove the violation occurred.

The complaint alleged that the facility was not meeting a resident's care needs, specifically regarding Resident #1's foot condition and wheelchair repair requests. The complaint was found unsubstantiated after interviews and records review.

The inspection visit was conducted as a Case Management visit in reference to complaint control number 18-AS-20240509101436.

The Licensing Program Analyst conducted a tour of the facility and did not observe any health and safety concerns. Staff and resident interviews were conducted related to the complaint, and an evaluation of the information obtained will determine if further review is needed.

The visit was complaint-related under control number 18-AS-20240509101436. No deficiencies or substantiation status were explicitly stated in the report.

The inspection was an unannounced complaint investigation visit conducted in response to allegations that staff were not preventing the use of illegal drugs and residents smoking cigarettes inside the facility.

Based on interviews with staff, residents, and review of records, there was insufficient evidence to substantiate the allegations. Some residents admitted to smoking inside rooms despite rules, but corrective actions such as write-ups and eviction processes were in place. No direct evidence of illegal drug use was found.

The complaint alleged that staff were not preventing illegal drug use and residents smoking inside the facility. Interviews with staff and residents showed no direct evidence of illegal drug use, though one resident reported smelling marijuana. Several residents admitted to smoking in rooms despite rules, with disciplinary actions documented. The allegations were determined to be unsubstantiated due to insufficient evidence.

The inspection was an unannounced complaint investigation visit conducted in response to allegations received on 2024-07-23 regarding failure of facility staff to provide supervision and assistance with toileting to residents.

Based on interviews with staff, residents, and review of records, there was insufficient evidence to substantiate the allegations. Staff and residents generally denied the claims, and the investigation concluded the allegations were unsubstantiated.

The complaint alleged that facility staff failed to provide supervision to a resident in care and failed to assist a resident with toileting, including leaving a resident in soiled clothes for multiple days. Interviews with staff and residents did not support these allegations, and the complaint was determined to be unsubstantiated.

This was an unannounced complaint investigation visit triggered by a complaint received on 2024-06-25 alleging that staff did not provide a comfortable temperature for a resident and did not treat the resident with respect.

The investigation found that the air conditioning units in the resident rooms were functioning properly and that staff had received training on residents' rights. Interviews with residents and staff indicated no evidence of disrespectful treatment. Therefore, the allegations were found to be unsubstantiated.

The complaint alleged that staff did not provide a comfortable temperature for a resident due to air conditioning disrepair and that staff did not treat the resident with respect. After interviews, document reviews, and observations, there was insufficient evidence to substantiate these allegations, and the complaint was determined to be unsubstantiated.

The inspection was an unannounced complaint investigation visit triggered by allegations received on 2024-07-16 regarding neglect, failure to follow resident care plans, feeding concerns, emergency call response, intoxication, and surveillance camera use at Arlington Riverside Senior Community.

The investigation included interviews with staff and residents, record reviews, and facility tours. The Department found no preponderance of evidence to substantiate any of the allegations, resulting in all allegations being unsubstantiated.

The complaint investigation was unsubstantiated. Allegations included neglect/lack of supervision, staff not following resident care plans, failure to ensure resident feeding, failure to respond to emergency call systems, allowing intoxication, and allowing surveillance cameras in resident rooms. Each allegation was investigated through interviews, record reviews, and observations, with no evidence found to support the claims.

The inspection was an unannounced complaint investigation visit triggered by allegations received on 2024-08-21 regarding bed bugs in the facility and a resident being forced to relocate due to bed bugs.

The investigation found that the facility had an ongoing contract with a pest control company and took proactive measures to address bed bug issues. The allegations were not substantiated due to insufficient evidence.

The complaint alleged that the facility and the bedroom of Resident #1 had bed bugs and that Resident #1 was forced to relocate rooms due to bed bugs. The investigation concluded the allegations were unsubstantiated.

The inspection was conducted as an unannounced complaint investigation following an allegation that a resident was hit over the head by another resident due to lack of supervision.

The investigation found insufficient evidence to substantiate neglect or lack of supervision by facility staff. Although the incident between residents occurred, the allegation was deemed unsubstantiated.

The complaint alleged that Resident #2 hit Resident #1 over the head due to lack of supervision. The investigation included interviews, review of medical and facility records, and observations. Resident #2 refused to be interviewed. The allegation was found unsubstantiated.

The inspection was conducted as a complaint investigation following an allegation received on 2024-10-10 regarding staff mismanaging a resident's medication.

The investigation included facility tours, interviews, and document reviews. The allegation that staff mismanaged Resident #1's medication was found to be unsubstantiated due to insufficient evidence.

The complaint alleged that staff were refusing to administer Resident #1's full medication. The investigation found that Resident #1 was sometimes non-compliant with dialysis and medication, administering insulin themselves, and that staff reminded the resident about dietary restrictions. The resident was hospitalized multiple times due to high blood sugar and diabetic ketoacidosis and was eventually moved to another facility. The allegation was deemed unsubstantiated.

An unannounced complaint investigation visit was conducted in response to allegations that staff did not administer resident medication as prescribed, did not provide a safe environment, and did not ensure the facility was in good repair.

The investigation found no sufficient evidence to substantiate the allegations. Medication administration records and interviews confirmed residents received medications as prescribed. Facility safety checks and interviews indicated a safe environment was maintained. Elevator maintenance was timely, with no prolonged disrepair.

The complaint alleged three issues: staff not administering medication as prescribed, failure to provide a safe environment, and failure to maintain the facility in good repair. After interviews, records review, and facility inspection, all allegations were found to be unsubstantiated.

The visit was an unannounced complaint investigation triggered by allegations received on 2024-05-09 regarding neglect and inadequate care related to pressure injuries, soiled bedding, and response times to call buttons.

The investigation found that residents R1 and R2 received wound care as documented by hospice records, and there was no preponderance of evidence to substantiate the allegations of neglect, untimely medical attention, leaving residents in soiled bedding, or delayed response to call buttons. The allegations were determined to be unsubstantiated.

The complaint involved allegations that residents developed pressure injuries due to neglect, staff did not seek timely medical attention, residents were left in soiled bedding, and staff did not respond promptly to call buttons. The investigation included observations, interviews, and record reviews and concluded the allegations were unsubstantiated.

The inspection was an unannounced complaint investigation visit conducted to investigate allegations that staff illegally evicted a resident, withheld the resident's personal belongings, and did not provide the resident with a new bed.

The investigation found that the eviction notice met regulatory requirements and the resident was relocated temporarily due to pest treatment. The allegations of illegal eviction, withholding personal belongings, and failure to provide a new bed were unsubstantiated due to insufficient evidence. The resident's belongings were removed by their responsible person upon discharge, and there was no proof a new bed was purchased.

The complaint alleged staff illegally evicted a resident, withheld the resident's personal belongings including valuables, and failed to provide a new bed. The investigation included interviews, records review, and attempts to contact the resident. The complaint was found unsubstantiated as there was insufficient evidence to prove the alleged violations occurred.

The inspection was an unannounced complaint investigation visit triggered by multiple allegations received on 2024-07-18, including staff not ensuring a resident had electricity, staff not keeping a resident's room free from bed bugs, disturbing residents' sleep, and isolating residents.

The investigation consisted of interviews, records review, and video evidence analysis. All allegations were found to be unsubstantiated due to lack of preponderance of evidence. Residents interviewed reported no issues with electricity, sleep disturbance, or isolation. Documentation and interviews with the Executive Director supported these findings.

The complaint included allegations that staff did not ensure a resident had electricity, did not keep a resident's room free from bed bugs, disturbed residents' sleep due to construction, and isolated residents by telling them to stay in their rooms due to short staffing. The complaint was found unsubstantiated.

The visit was conducted as a case management follow-up related to complaint control #18-AS-20250206161754 to deliver the amended report and obtain the necessary signature.

The Licensing Program Analyst met with the Executive Director to review and discuss the previously delivered report and the amended report. An exit interview was conducted and a copy of the report was provided to the facility representative.

The visit was related to complaint control #18-AS-20250206161754. The purpose was to deliver the amended report and obtain signatures; no new deficiencies or substantiation status were stated.

Licensing Program Analyst Armando Perez made an unannounced visit to the facility to conduct a required annual inspection.

The facility was found to be clean, in good repair, and compliant with regulations. Client and employee records were complete and available. No deficiencies were cited during this inspection.

The inspection was an unannounced complaint investigation visit triggered by an allegation that the licensee did not follow proper eviction protocols with a resident in care.

The investigation found that the eviction process complied with legal procedures and proper protocols were followed. The allegation was determined to be unfounded and dismissed after interviews, observations, and record reviews.

The complaint alleged that Client 1 was not given adequate time to relocate and secure new housing before the eviction date. The investigation included interviews with staff and witnesses, and a review of eviction notices and court orders. The eviction was confirmed to be lawful and properly executed.

The visit was an unannounced complaint investigation regarding an allegation that staff were not allowing a resident to return to the facility due to their stage 4 pressure injury.

Based on interviews, observations, and record review, the allegation was found to be unfounded. The resident was not denied return but was registered for hospice care for the stage 4 pressure injury.

The complaint alleged that staff were not allowing a resident to return to the facility due to their stage 4 pressure injury. The allegation was investigated and found to be unfounded.

An unannounced complaint investigation was conducted in response to an allegation regarding 'Personal Rights' at the facility.

The investigation found the complaint to be unfounded after a review of records and interviews confirmed the alleged resident was not admitted to this facility but to a different licensed residential care facility for the elderly.

The complaint alleging 'Personal Rights' was investigated and found to be unfounded, meaning the allegation was false, could not have happened, and/or was without a reasonable basis.

The inspection was an unannounced complaint investigation visit triggered by an allegation that facility staff were not properly addressing pest infestation in the facility.

The investigation found the complaint to be unfounded. No evidence of pest infestation was observed or reported by residents, staff, or pest control services. The facility has an ongoing contract with a pest control company providing routine treatments.

The complaint alleged that facility staff were not properly addressing pest infestation, specifically bugs and mice in a resident's room. The investigation found the allegation to be false and without reasonable basis.

The inspection was an unannounced complaint investigation regarding an allegation that staff spoke inappropriately to a resident.

The investigation found no preponderance of evidence to substantiate the allegation that staff yelled at or threatened the resident; the allegation was determined to be unsubstantiated after interviews with the resident, staff, and other residents.

The complaint alleged that a staff member yelled and threatened Resident One in the facility courtyard. Interviews with the resident, staff involved, and witnesses did not confirm the allegation. The complaint was unsubstantiated.

An unannounced complaint investigation was conducted in response to an allegation that staff did not release resident records upon request from the resident's authorized person.

The investigation found that the facility did not provide requested records for Resident One to the authorized representative in a timely manner, violating regulations requiring prompt access to records. The allegation was substantiated based on interviews and records review.

The complaint was substantiated. The allegation was that staff did not release resident records upon request from the resident's authorized person. The investigation confirmed that requested documents were not provided to the authorized representative as required.

An unannounced complaint investigation was conducted regarding an allegation that the licensee was not properly addressing a pest issue in the facility, specifically involving rats, termites, and cockroaches.

The investigation found that the licensee had a current contract with a local exterminator company providing regular pest control services, including treatment for bed bugs and cockroaches. No evidence was found to support the presence of termites or rats, and the allegation was determined to be unfounded.

The complaint alleged that the licensee was not properly addressing pest issues, including rats, termites, and cockroaches. The complaint was found to be unfounded based on interviews, record reviews, and pest control service documentation.

An unannounced complaint investigation was conducted in response to allegations that staff were retaliating against a resident and refusing to accept the resident's rent money.

The investigation included observations, interviews, and records review. Both allegations were found to be unsubstantiated based on the evidence gathered, including rent payment records and interviews with the Executive Director and the resident.

The complaint alleged staff retaliation against Resident #1 and refusal to accept the resident's rent money. The investigation found that the facility had issued an eviction notice and handled rent payments and refunds appropriately. The resident refused to sign new contracts after a change in ownership. The allegations were unsubstantiated due to lack of preponderance of evidence.

The inspection visit was conducted as a Pre-Licensing visit for Change of Ownership to evaluate the facility prior to issuing a new license.

The facility was generally found to be in good condition with adequate emergency preparedness, food service, and medication storage. However, corrections were required for trash bins in resident bedrooms lacking tight-fitting lids and water temperatures below 105 degrees in multiple resident bedrooms.

The visit was an office evaluation conducted virtually via Microsoft Teams to assess the applicant/administrator's understanding of community care facility licensing laws and readiness for licensing.

The applicant and administrator demonstrated understanding of facility operation, admission policies, staffing requirements and training, restrictive/prohibited health conditions, general provisions, emergency preparedness, complaints and reporting, and pre-licensing readiness. Signed documentation and identification were verified.