Inspection Reports for Merrill Gardens at Bankers Hill

2567 Second Ave, San Diego, CA 92103, CA, 92103

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Inspection Report Annual Inspection Census: 98 Capacity: 100 Deficiencies: 0 Sep 18, 2025
Visit Reason
The visit was an unannounced required annual inspection to evaluate compliance with licensing requirements for Merrill Gardens at Bankers Hill facility.
Findings
The facility was found to be clean, sanitary, and in good repair with no deficiencies observed or cited. All safety equipment and required postings were in place and functioning, and staff and client records were complete and properly secured.
Report Facts
Non-ambulatory resident capacity: 85 Bedridden resident capacity: 15
Employees Mentioned
NameTitleContext
Jill JohnsonGeneral ManagerMet with Licensing Program Analysts during inspection and participated in exit interview
Amy RodgersLicensing Program AnalystConducted the inspection
Angelica BoylesLicensing Program AnalystConducted the inspection
Simon JacobLicensing Program ManagerNamed in report as Licensing Program Manager
Inspection Report Census: 87 Capacity: 100 Deficiencies: 0 May 21, 2024
Visit Reason
An unannounced Case Management visit was conducted to amend a report for a previous visit on 09/26/2023.
Findings
No deficiencies were cited during the facility visit. Signatures were obtained on the amended report.
Employees Mentioned
NameTitleContext
Lori HansenSenior General ManagerMet with during the visit and involved in the exit interview.
Nacole PattersonLicensing Program AnalystConducted the unannounced Case Management visit.
Jennifer LottLicensing Program ManagerNamed as Licensing Program Manager on the report.
Inspection Report Complaint Investigation Census: 89 Capacity: 100 Deficiencies: 0 Apr 12, 2024
Visit Reason
The visit was conducted in response to an Incident Report regarding a resident who sustained a fall, was hospitalized, and passed away on 2024-04-02.
Findings
No health and safety concerns were identified during the visit, and no deficiencies were cited.
Complaint Details
The visit was triggered by an incident involving Resident 1 who fell on 2024-04-02, was transported to the hospital, and died the same day. The complaint was investigated with no deficiencies found.
Report Facts
Census: 89 Total Capacity: 100
Employees Mentioned
NameTitleContext
Lori HansenSenior General ManagerMet during inspection and exit interview
Amy DomingoLicensing Program AnalystConducted the unannounced Case Management visit
Inspection Report Annual Inspection Census: 89 Capacity: 100 Deficiencies: 0 Apr 12, 2024
Visit Reason
The inspection was an unannounced required annual inspection conducted to evaluate compliance with licensing regulations for Merrill Gardens at Bankers Hill facility.
Findings
The facility was found to be clean, sanitary, and in good repair with no deficiencies observed or cited. All safety equipment and required postings were in place and functioning, and staff and client records were complete and properly stored.
Report Facts
Facility capacity: 100 Resident census: 89 Inspection start time: 1115 Inspection end time: 1515
Employees Mentioned
NameTitleContext
Lori HansenSenior General ManagerMet with during inspection and exit interview
Amy DomingoLicensing Program AnalystConducted the inspection
Jessica OrtizMed TechMet during inspection
Inspection Report Complaint Investigation Census: 89 Capacity: 100 Deficiencies: 1 Feb 1, 2024
Visit Reason
The visit was conducted in response to the licensee’s self-reported death of Resident #1 (R1), which was received by the licensing office on 01/26/2024. The inspection was an unannounced Case Management - Incident visit to review the circumstances surrounding the death and assess resident safety.
Findings
The inspection found no safety concerns for remaining residents. However, one deficiency was cited for failure to ensure that the medical assessment for Resident #1 included results of an examination for communicable tuberculosis, posing a potential health and safety risk. A Plan of Correction was developed with the licensee, and one Technical Violation regarding reporting requirements was also issued.
Complaint Details
The visit was complaint-related, triggered by the licensee’s self-report of the death of Resident #1. The report indicated the death was unrelated to tuberculosis, and no TB symptoms were observed during the resident's stay. The complaint was investigated through record review and staff interviews.
Severity Breakdown
Type B: 1
Deficiencies (1)
DescriptionSeverity
Licensee did not ensure that the medical assessment for 1 of 89 residents (R1) included the results of an examination for communicable tuberculosis, which posed a potential health and safety risk to persons in care.Type B
Report Facts
Deficiencies cited: 1 Technical Violations issued: 1 Plan of Correction due date: Mar 2, 2024
Employees Mentioned
NameTitleContext
Dang NguyenLicensing Program AnalystConducted the unannounced Case Management - Incident visit and authored the report
Lori HansenGeneral ManagerMet with Licensing Program Analyst during the visit and participated in exit interview
Kelly BiondoResident Service DirectorMet with Licensing Program Analyst during the visit
Lizzette TellezLicensing Program ManagerSupervisor overseeing the licensing evaluation
Inspection Report Complaint Investigation Census: 92 Capacity: 100 Deficiencies: 0 Sep 26, 2023
Visit Reason
The inspection was conducted as an unannounced complaint investigation following an allegation that the licensee did not charge the agreed upon admissions fee.
Findings
The investigation found the allegation to be unfounded after review of records, interviews, and billing documentation, confirming the amount charged was as agreed upon by the licensee and family.
Complaint Details
The complaint alleged that the licensee did not charge the agreed upon admissions fee. The allegation was found to be unfounded and dismissed.
Report Facts
Capacity: 100 Census: 92
Employees Mentioned
NameTitleContext
Lori HansenSenior General ManagerMet during investigation and named in findings
Nacole PattersonLicensing Program AnalystConducted the complaint investigation
Jennifer LottLicensing Program ManagerOversaw the complaint investigation
Inspection Report Annual Inspection Census: 93 Capacity: 100 Deficiencies: 0 Sep 29, 2022
Visit Reason
An unannounced required 1-year visit was conducted to evaluate the facility's compliance with licensing requirements, including infection control measures.
Findings
No deficiencies were cited or observed during the inspection. The facility was found to be in compliance with infection control protocols and other regulatory requirements.
Report Facts
Capacity: 100 Census: 93
Employees Mentioned
NameTitleContext
Kelly BiondoResident Care DirectorMet with Licensing Program Analysts during the inspection
Inspection Report Original Licensing Capacity: 100 Deficiencies: 0 Aug 24, 2021
Visit Reason
Licensing Program Analyst Elizabeth Hamilton conducted a Pre-Licensing visit due to a change of ownership for the facility.
Findings
The facility was observed to be clean and in good repair with appropriate safety measures such as smoke and carbon monoxide alarms, locked medication room, and secured cleaning solutions. Hot water temperatures and food storage areas were within acceptable standards.
Report Facts
Bedridden residents allowed: 15 Hospice waiver residents allowed: 15 Hot water temperatures measured (degrees F): Measured temperatures were 112.5, 113.5, 115.9, 115.3, and 113.5 degrees F.
Employees Mentioned
NameTitleContext
Elizabeth HamiltonLicensing Program AnalystConducted the Pre-Licensing visit and authored the report.
Lori HansenGeneral ManagerFacility representative met during the visit and participated in the application process.

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