Inspection Reports for New Hope White Lake Senior Living Community
450 S Williams Lake Rd, MI, 48386
Back to Facility ProfileDeficiencies (last 2 years)
Deficiencies (over 2 years)
3 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
42% better than Michigan average
Michigan average: 5.2 deficiencies/yearDeficiencies per year
4
3
2
1
0
Census
Latest occupancy rate
47% occupied
Based on a May 2025 inspection.
This facility has shown a steady increase in demand based on occupancy rates.
Census over time
Inspection Report
Complaint Investigation
Census: 55
Capacity: 117
Deficiencies: 1
May 21, 2025
Visit Reason
The inspection was conducted in response to a complaint alleging that narcotic pain medications were not being properly administered or documented, and that residents had skin breakdown from not being changed.
Findings
The investigation found no evidence that residents did not receive their prescribed narcotic medications, but several documentation errors were identified in medication administration records and controlled substance logs. The allegation of skin breakdown due to lack of changing was not substantiated, as the resident with skin issues had an unavoidable condition related to cognitive limitations and noncompliance with care.
Complaint Details
The complaint alleged that narcotic pain medications were not being given and that residents had skin breakdown from not being changed. The narcotic medication allegation was substantiated due to documentation errors, while the skin breakdown allegation was not substantiated.
Deficiencies (1)
| Description |
|---|
| Documentation errors in medication administration records and controlled substance use logs for narcotic medications. |
Report Facts
Resident census: 55
Total capacity: 117
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Shannon Snapp | Administrator | Interviewed during onsite inspection and provided resident roster and medication records |
| Elizabeth Gregory-Weil | Licensing Staff | Author of the Special Investigation Report |
| Andrea L. Moore | Manager, Long-Term-Care State Licensing Section | Approved the report |
Inspection Report
Complaint Investigation
Capacity: 117
Deficiencies: 2
Oct 3, 2023
Visit Reason
The inspection was conducted in response to a complaint alleging violations including HIPPA breaches, inadequate care for Resident A, improper medication administration, insufficient memory care staffing, and building maintenance issues.
Findings
The investigation substantiated violations related to HIPPA breaches and improper medication administration. Allegations regarding Resident A's care, memory care staffing, and building maintenance were not substantiated.
Complaint Details
The complaint alleged HIPPA violations, Resident A lacked care and had bruises, medications were not administered per physician's orders, memory care staff were alone, and the building lacked maintenance. HIPPA and medication administration violations were substantiated; other allegations were not substantiated.
Deficiencies (2)
| Description |
|---|
| Facility violated HIPPA by leaving residents' medical records accessible in an unlocked copy room. |
| Medications were not always administered per physician's orders, including failure to initial medication administration and duplicate as needed medication orders lacking clarity. |
Report Facts
Facility capacity: 117
Resident A observation dates: 31
Medication administration records reviewed: 5
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Jessica Rogers | Licensing Staff | Author of the inspection report |
| Alan Ford | Administrator | Facility administrator interviewed during investigation |
| Khurram Shahzad | Authorized Representative | Authorized representative involved in exit conference |
| Employee #3 | Interviewed staff who provided information on HIPPA training, Resident A care, and medication administration | |
| Employee #4 | Interviewed staff regarding medication administration procedures | |
| Employee #5 | Interviewed staff regarding medication administration and Resident A care | |
| Employee #6 | Interviewed staff who reported early medication administration and documentation practices | |
| Employee #1 | Interviewed staff regarding building maintenance and repairs | |
| Employee #2 | Interviewed staff regarding intermittent sewer odor in public restroom |
Inspection Report
Renewal
Census: 11
Capacity: 117
Deficiencies: 3
Jul 26, 2023
Visit Reason
The inspection was conducted as a Renewal Licensing Study to evaluate compliance with licensing requirements for the facility.
Findings
The facility was found non-compliant with administrative rules including offering independent living services without approval, failure to maintain a meal census record, and low water pressure in a sink in the assisted living salon. Renewal of the license is recommended contingent upon receipt of an acceptable corrective action plan and fee payment.
Deficiencies (3)
| Description |
|---|
| Offering independent living services to residents in a licensed home for the aged without department approval and program statement not referencing independent living services. |
| Facility does not maintain a meal census record as required. |
| A sink in the assisted living salon had very low water pressure when hot water was turned on. |
Report Facts
Capacity: 117
Residents observed/interviewed: 11
Staff interviewed/observed: 8
Inspection Report
Original Licensing
Capacity: 117
Deficiencies: 0
Jan 26, 2023
Visit Reason
The inspection was conducted as part of the original licensing study for New Hope White Lake Senior Living Community to determine compliance with applicable licensing statutes and administrative rules.
Findings
The study determined substantial compliance with Public Health Code Act 368 of 1978 and administrative rule requirements for a licensed home for the aged. The facility was approved for a temporary 6-month license with a maximum capacity of 117 beds.
Report Facts
Licensed capacity: 117
Residential units: 95
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Khurram Rumi Shahzad | Authorized Representative/Owner | Present during on-site inspection and submitted required documents |
| Shannon Snapp | Director of Resident Care | Present during on-site inspection |
| Elizabeth Delany | Business Office Manager | Present during on-site inspection |
| Don Christensen | State Fire Inspector | Issued fire safety certification approval |
| Austin Webster | Health Facilities Engineering Section Engineer | Submitted occupancy approval and related documents |
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