Deficiencies (last 2 years)
Deficiencies (over 2 years)
0.5 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
89% better than Wisconsin average
Wisconsin average: 4.6 deficiencies/yearDeficiencies per year
4
3
2
1
0
Census
Latest occupancy rate
18 residents
Based on a November 2025 inspection.
This facility has shown a steady increase in demand based on occupancy rates.
Census over time
Inspection Report
Complaint Investigation
Census: 18
Deficiencies: 0
Date: Nov 25, 2025
Visit Reason
Surveyor conducted a complaint investigation at North Haven.
Complaint Details
The complaint was unsubstantiated and no deficiencies were identified.
Findings
The complaint was unsubstantiated and no deficiencies were identified.
Inspection Report
Complaint Investigation
Census: 21
Deficiencies: 0
Date: Aug 27, 2025
Visit Reason
Surveyor conducted a complaint investigation at North Haven on 08/27/2025.
Complaint Details
Complaint was unsubstantiated with no deficiencies identified.
Findings
The complaint was unsubstantiated and no deficiencies were identified during the investigation.
Inspection Report
Complaint Investigation
Census: 17
Deficiencies: 0
Date: May 19, 2025
Visit Reason
An investigation into 2 complaints was conducted at North Haven on 05/19/2025.
Complaint Details
Investigation of 2 complaints; both complaints were unsubstantiated.
Findings
No deficient practice was identified as a result of the investigations. Both complaints were unsubstantiated.
Report Facts
Complaints investigated: 2
Inspection Report
Complaint Investigation
Deficiencies: 0
Date: Jul 8, 2024
Visit Reason
A complaint investigation was conducted to determine if North Haven was in substantial compliance with Wisconsin Statutes and Administrative Code requirements for the operation of a community-based residential facility.
Complaint Details
Complaint investigation concluded on July 8, 2024, with issuance of Statement of Deficiency #26RK11 for violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83.
Findings
The Department issued a Statement of Deficiency (SOD #26RK11) for violations of applicable statutes and administrative codes, requiring the licensee to comply with all requirements within 45 days to protect resident health, safety, and welfare.
Report Facts
Days to achieve compliance: 45
Appeal filing period: 10
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kenneth Brotheridge | Assisted Living Director | Signed the notice letter as Bureau of Assisted Living, Division of Quality Assurance. |
| Vicky Wittman | Assisted Living Regional Director | Contact person for questions about the letter. |
Inspection Report
Complaint Investigation
Census: 19
Deficiencies: 1
Date: Jul 2, 2024
Visit Reason
An investigation into 2 complaints was conducted at North Haven on 07/02/2024 with information gathered through 07/08/2024. One of the two complaints was substantiated.
Complaint Details
One (1) of 2 complaints was substantiated. The complaint investigation revealed failure to follow Resident 1's ISP regarding wound care and notification to Hospice.
Findings
The provider did not ensure that Resident 1's Individual Service Plan (ISP) for wound care was implemented and followed. Staff failed to notify Hospice when the resident's wound dressing became soiled or fell off, resulting in improper wound care and lack of timely hospice intervention.
Deficiencies (1)
Provider did not ensure Resident 1's written ISP for wound care was implemented and followed, specifically failure to notify Hospice when wound dressing was soiled or fell off.
Report Facts
Census: 19
Complaints investigated: 2
Complaints substantiated: 1
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Caregiver F | Caregiver | Interviewed regarding Resident 1's wound care and ISP knowledge |
| Caregiver A | Caregiver | Interviewed regarding wound dressing incident and notification procedures |
| Caregiver B | Caregiver | Interviewed regarding wound dressing incident and ISP access |
| Hospice RN-E | Hospice Registered Nurse | Interviewed regarding wound care and hospice visits for Resident 1 |
| Administrator C | Administrator | Interviewed regarding wound care procedures and staff responsibilities |
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