Show Inspection Reports
Total health inspections
4
Arkansas average 4.2
Last Health inspection on Aug 2024
Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
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Nursing Home in Fayetteville
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
North Hills Life Care and Rehab
Nursing Home in Fayetteville
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
North Hills Life Care and Rehab
North Hills Life Care and Rehab offers skilled nursing care in a supportive environment. The facility provides short-term rehab, long-term care, and memory care services tailored to individual needs. Residents enjoy engaging activities and nutritious meals prepared by a dedicated team.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
92
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
86.8%
Residents per day (avg)
84
Occupancy rate
86.8%
Residents per day (avg)
84
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Post-acute recovery
Temporary care
Transitional stays
Breakdown by payment type
Medicare
32% of new residents, usually for short-term rehab.
Typical stay
27 days
Private pay
61% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
7% of new residents, often for long-term daily care.
Typical stay
2 - 3 years
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$11.2M
Profit
$33.4K
Privately-owned community
Operated by a business corporation.
Home revenue
$11,246,110.00
Profit
$33,432.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.0M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$7.2M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$11.2M
92-bed community
A larger shared setting that may offer more common spaces and organized community services.
21 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Facility TypeSkilled Nursing Facility With Dual Certified Beds (medicaid/medicare)
CountyWashington
CMS Certification Number045398
Certification TypeXIX/XVIII
North Hills Life Care and Rehab is administrated by Rochelle Johnson.
Owner NameNorthwest Health and Rehab, Inc.
Profit StatusCorporation
Staffing
Key information about the people who lead and staff this community.
ContactAmy Rollins
Rehabilitation Services
Respite Care
Skilled Nursing
24-Hour Staffing
Fax479-444-9090
Private Rooms With Showers
Large Communal Dining Space
Dedicated Activity Area
Therapy Gym With State-Of-The-Art Equipment
Outdoor Courtyard With Gazebo
ActivitiesDaily opportunities for entertainment and socialization, with a diverse calendar of activities.
Specific ProgramsShort-Term Rehab, Long-Term Care, Memory Care, Respite Care, Additional Resources
Food DescriptionNutritious meals crafted by a certified dietary manager and cooks, accommodating food allergies and preferences.
Inspection History
In Arkansas, the Department of Human Services, Office of Long Term Care is authorized to conduct unannounced inspections and issue official quality of care reports for all senior living providers.
Health Inspection History
Inspections
Total health citations
24
Arkansas average 21.8
Citations per inspection
6
Arkansas average 5.32
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
22 of 24 citations resulted from standard inspections; and 2 of 24 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Arkansas averageArkansas average: 0.4
Serious Health citations
0
0
100% better than Arkansas averageArkansas average: 0.2
0 critical citations
0 serious citations
24 moderate citations
0 minor citations
Citations history (last 3 years)
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Aug 22, 2024
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Aug 22, 2024
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Aug 22, 2024
Issues related to food quality, meal service, and resident's nutritional needs.
Aug 22, 2024
Corrected
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Aug 22, 2024
Issues related to medication management, including how drugs are stored, administered, and monitored.
Aug 22, 2024
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Aug 22, 2024
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Aug 22, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Fayetteville The information below is reported by the Arkansas Department of Human Services, Office of Long Term Care.
Filter by care type
North Hills Life Care and Rehab
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Fayetteville
92
86.8%
+22%
4.57
-2%
0
24
6.0
0
84
A+
Miller, Mark
$11.2M
$4.0M
35.4%
45398
Katherines Place at Wedington
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Fayetteville
119
82.4%
+16%
4.61
-1%
0
26
6.5
0
109
A+
Souza, Kelly
$13.8M
$4.6M
33.5%
45434
Places of interest near North Hills Life Care and Rehab
7.7 miles from city center
27 E. Appleby Road, Fayetteville, AR 72703
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
142
Employees
115
Contractors
27
Staff to resident ratio
1.69:1
5% better than Arkansas averageArkansas average ratio: 1.61:1
Avg staff/day
45
Average shift
7.8 hours
0% compared with Arkansas averageArkansas average: 8 hours
Total staff hours (quarter)
31,807
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
7
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
16
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
59
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
3.3%
1,051 contractor hours this quarter
Physical Therapy Assistant: 8
Qualified Social Worker: 6
Physical Therapy Aide: 6
Respiratory Therapy Technician: 4
Speech Language Pathologist: 3
Staff by category
| Certified Nursing Assistant | 59 | 0 | 59 | 17,474 | 91 | 100% | 8.3 |
| Licensed Practical Nurse | 16 | 0 | 16 | 5,171 | 91 | 100% | 7.6 |
| RN Director of Nursing | 8 | 0 | 8 | 2,293 | 85 | 93% | 8.1 |
| Medication Aide/Technician | 2 | 0 | 2 | 1,154 | 86 | 95% | 9.1 |
| Registered Nurse | 7 | 0 | 7 | 982 | 86 | 95% | 7.9 |
| Clinical Nurse Specialist | 8 | 0 | 8 | 943 | 83 | 91% | 6.7 |
| Nurse Aide in Training | 5 | 0 | 5 | 614 | 53 | 58% | 7.1 |
| Nurse Practitioner | 1 | 0 | 1 | 520 | 66 | 73% | 7.9 |
| Other Dietary Services Staff | 3 | 0 | 3 | 511 | 57 | 63% | 7.3 |
| Administrator | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Dental Services Staff | 1 | 0 | 1 | 489 | 64 | 70% | 7.6 |
| Speech Language Pathologist | 0 | 3 | 3 | 445 | 66 | 73% | 6.6 |
| Physical Therapy Aide | 0 | 6 | 6 | 343 | 68 | 75% | 4.9 |
| Qualified Social Worker | 0 | 6 | 6 | 122 | 62 | 68% | 1.9 |
| Respiratory Therapy Technician | 0 | 4 | 4 | 70 | 40 | 44% | 1.7 |
| Physical Therapy Assistant | 0 | 8 | 8 | 70 | 44 | 48% | 1.6 |
| Occupational Therapy Aide | 2 | 0 | 2 | 53 | 6 | 7% | 8.8 |
| Medical Director | 1 | 0 | 1 | 30 | 13 | 14% | 2.3 |
| Occupational Therapy Assistant | 1 | 0 | 1 | 29 | 3 | 3% | 9.5 |
59 Certified Nursing Assistant
% of Days
100%
16 Licensed Practical Nurse
% of Days
100%
8 RN Director of Nursing
% of Days
93%
2 Medication Aide/Technician
% of Days
95%
7 Registered Nurse
% of Days
95%
8 Clinical Nurse Specialist
% of Days
91%
5 Nurse Aide in Training
% of Days
58%
1 Nurse Practitioner
% of Days
73%
3 Other Dietary Services Staff
% of Days
63%
1 Administrator
% of Days
68%
1 Dental Services Staff
% of Days
70%
3 Speech Language Pathologist
% of Days
73%
6 Physical Therapy Aide
% of Days
75%
6 Qualified Social Worker
% of Days
68%
4 Respiratory Therapy Technician
% of Days
44%
8 Physical Therapy Assistant
% of Days
48%
2 Occupational Therapy Aide
% of Days
7%
1 Medical Director
% of Days
14%
1 Occupational Therapy Assistant
% of Days
3%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
84 residents
Residents by payment source
Medicare
16 residents (19%)
Medicaid
53 residents (63.1%)
Private pay or other
15 residents (17.9%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.1
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.1
In line with Arkansas averageArkansas average: 7.7
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
13.9
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
13.9
In line with Arkansas averageArkansas average: 13.3
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
15.7%
Percent of long-stay residents whose need for help with daily activities has increased
15.7%
37% worse than Arkansas averageArkansas average: 11.5%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
11.7%
Percent of long-stay residents whose ability to move independently worsened
11.7%
12% better than Arkansas averageArkansas average: 13.4%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
14.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
14.1%
7% better than Arkansas averageArkansas average: 15.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
4.6%
Percent of long-stay residents experiencing one or more falls with major injury
4.6%
16% worse than Arkansas averageArkansas average: 3.9%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
3.0%
Percent of long-stay high risk residents with pressure ulcers
3.0%
37% better than Arkansas averageArkansas average: 4.7%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.7%
Percent of long-stay residents with a urinary tract infection
0.7%
45% better than Arkansas averageArkansas average: 1.3%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
5.2%
Percent of long-stay residents who lose too much weight
5.2%
5% worse than Arkansas averageArkansas average: 5.0%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Arkansas averageArkansas average: 1.5%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
4.4%
Percent of long-stay residents who received an antipsychotic medication
4.4%
58% better than Arkansas averageArkansas average: 10.5%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.7%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.7%
6% better than Arkansas averageArkansas average: 94.4%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.4%
In line with Arkansas averageArkansas average: 96.2%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
1.19
Number of hospitalizations per 1,000 long-stay resident days.
1.19
40% better than Arkansas averageArkansas average: 1.97
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.46
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.46
33% better than Arkansas averageArkansas average: 2.18
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
24% better than Arkansas averageArkansas average: 80.9%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Arkansas averageArkansas average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
84.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
84.4%
9% better than Arkansas averageArkansas average: 77.7%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
12.2%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
12.2%
52% better than Arkansas averageArkansas average: 25.2%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
19.0%
Percentage of short-stay residents who had an outpatient emergency department visit.
19.0%
38% worse than Arkansas averageArkansas average: 13.8%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Arkansas averageArkansas average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
63.6%
Percentage of residents at or above expected ability to care for themselves at discharge.
63.6%
19% better than Arkansas averageArkansas average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
49.9%
Rate of successful return to home or community from a skilled nursing facility.
49.9%
In line with Arkansas averageArkansas average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for North Hills Life Care and Rehab based on CMS SNF Cost Reports.
Occupancy Rate
86.8%
↑ 4.0pp vs 2022
Net Income
$33,432
↓ ~$798K vs 2022
Total Payroll
$4,876,908
↑ ~$506K vs 2022
Profit Margin
0.3%
↓ 7.6pp vs 2022
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