Total health inspections
4
Arkansas average 4.2
Last Health inspection on Aug 2024
Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
North Hills Life Care and Rehab
Nursing Home
North Hills Life Care and Rehab
Nursing Home
North Hills Life Care and Rehab offers skilled nursing care in a supportive environment. The facility provides short-term rehab, long-term care, and memory care services tailored to individual needs. Residents enjoy engaging activities and nutritious meals prepared by a dedicated team.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
LPN / LVN
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
92
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
86.8%
Residents per day (avg)
84
Occupancy rate
86.8%
Residents per day (avg)
84
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Post-acute recovery
Temporary care
Transitional stays
Breakdown by payment type
Medicare
32% of new residents, usually for short-term rehab.
Typical stay
27 days
Private pay
61% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
7% of new residents, often for long-term daily care.
Typical stay
2 - 3 years
Finances and operations
Proprietary home
Corporation
Home revenue
$11.2M
Profit
$33.4K
Proprietary home
Corporation
Home revenue
$11,246,110.00
Profit
$33,432.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.0M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$7.2M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$11.2M
92-bed community
A larger shared setting that may offer more common spaces and organized community services.
About this community
Facility Type
Skilled Nursing Facility with dual certified beds (Medicaid/Medicare)
Additional licensing details
CMS Certification Number:
045398
Certification type:
XIX/XVIII
County:
Washington
Ownership & operating entity
North Hills Life Care and Rehab is administrated by Rochelle Johnson.
Owner name:
Northwest Health and Rehab, Inc.
Profit status:
Corporation
Care Services
Nursing Services
Rehabilitation Services
Respite Care
Memory Care
Independent Living
Skilled Nursing
24-Hour Staffing
Contact Information
Fax:
479-444-9090
Amenities & Lifestyle
Programs & Activities
Activities
Daily opportunities for entertainment and socialization, with a diverse calendar of activities.
Specific Programs
Short-Term Rehab, Long-Term Care, Memory Care, Respite Care, Additional Resources
Dining & Nutrition
Food Description
Nutritious meals crafted by a certified dietary manager and cooks, accommodating food allergies and preferences.
Compare Nursing Homes around Fayetteville
The information below is reported by the Arkansas Department of Human Services, Office of Long Term Care.
North Hills Life Care and Rehab
-11%
-2%
+22%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
AR 72703
92
No
MILLER, MARK
86.8%
$11,232,975.00
$3,974,605.00
35.4%
83.50
4.5710
24
-11%-2%+22%
Katherines Place at Wedington
-58%
-1%
+16%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
AR 72704
119
No
SOUZA, KELLY
82.4%
$13,803,401.00
$4,630,124.00
33.5%
108.70
4.6131
26
-58%-1%+16%
North Hills Life Care and Rehab
Type of care:
SNF
AL
Community:
AR 72703
Bed Count:
92
Pets Allowed:
No
Operator:
MILLER, MARK
CCN:
45398
Occupancy:
86.8%
Home Revenue:
$11,232,975.00
Payroll Costs:
$3,974,605.00
Payroll %:
35.4%
Avg Residents/Day:
83.50
Overall Rating:
Adj Nurse Hours:
4.5710
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
24
RN share vs State Avg:
-11%
-11%
Staffing vs State Avg:
-2%
-2%
Occupancy vs State Avg:
+22%
+22%
Katherines Place at Wedington
Type of care:
SNF
AL
Community:
AR 72704
Bed Count:
119
Pets Allowed:
No
Operator:
SOUZA, KELLY
CCN:
45434
Occupancy:
82.4%
Home Revenue:
$13,803,401.00
Payroll Costs:
$4,630,124.00
Payroll %:
33.5%
Avg Residents/Day:
108.70
Overall Rating:
Adj Nurse Hours:
4.6131
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
26
RN share vs State Avg:
-58%
-58%
Staffing vs State Avg:
-1%
-1%
Occupancy vs State Avg:
+16%
+16%Places of interest near North Hills Life Care and Rehab
7.7 miles from city center
Fayetteville, AR 72703
Calculate Travel Distance to North Hills Life Care and Rehab
Add your location
Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
142
Total Staff
115
Employees
27
Contractors
31,807
Total Hours (Quarter)
45
Avg Staff/Day
7.8
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 7 | 7.9 | No |
| Licensed Practical Nurse | 16 | 7.6 | No |
| Certified Nursing Assistant | 59 | 8.3 | No |
Staff by Category
Administration ⓘ
2 staff
7hs shift avg
Nursing Staff ⓘ
97 staff
8.1hs shift avg
Physicians & Practitioners ⓘ
9 staff
7.1hs shift avg
Therapy Services ⓘ
24 staff
4.4hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
6 staff
1.9hs shift avg
Dietary Services ⓘ
3 staff
7.3hs shift avg
Other Services ⓘ
1 staff
7.6hs shift avg
Contractor Analysis
3.3%
of total hours from contractors
1,051 contractor hours this quarter
Qualified Social Worker: 6
Speech Language Pathologist: 3
Respiratory Therapy Technician: 4
Physical Therapy Assistant: 8
Physical Therapy Aide: 6
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 59 | 0 | 59 | 17,474 | 91 | 100% | 8.3 |
| Licensed Practical Nurse | 16 | 0 | 16 | 5,171 | 91 | 100% | 7.6 |
| RN Director of Nursing | 8 | 0 | 8 | 2,293 | 85 | 93% | 8.1 |
| Medication Aide/Technician | 2 | 0 | 2 | 1,154 | 86 | 95% | 9.1 |
| Registered Nurse | 7 | 0 | 7 | 982 | 86 | 95% | 7.9 |
| Clinical Nurse Specialist | 8 | 0 | 8 | 943 | 83 | 91% | 6.7 |
| Nurse Aide in Training | 5 | 0 | 5 | 614 | 53 | 58% | 7.1 |
| Nurse Practitioner | 1 | 0 | 1 | 520 | 66 | 73% | 7.9 |
| Other Dietary Services Staff | 3 | 0 | 3 | 511 | 57 | 63% | 7.3 |
| Administrator | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Dental Services Staff | 1 | 0 | 1 | 489 | 64 | 70% | 7.6 |
| Speech Language Pathologist | 0 | 3 | 3 | 445 | 66 | 73% | 6.6 |
| Physical Therapy Aide | 0 | 6 | 6 | 343 | 68 | 75% | 4.9 |
| Qualified Social Worker | 0 | 6 | 6 | 122 | 62 | 68% | 1.9 |
| Respiratory Therapy Technician | 0 | 4 | 4 | 70 | 40 | 44% | 1.7 |
| Physical Therapy Assistant | 0 | 8 | 8 | 70 | 44 | 48% | 1.6 |
| Occupational Therapy Aide | 2 | 0 | 2 | 53 | 6 | 7% | 8.8 |
| Medical Director | 1 | 0 | 1 | 30 | 13 | 14% | 2.3 |
| Occupational Therapy Assistant | 1 | 0 | 1 | 29 | 3 | 3% | 9.5 |
Health Inspection History
Inspections
Total health citations
24
Citations per inspection
6
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
22 of 24 citations resulted from standard inspections; and 2 of 24 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Arkansas averageArkansas average: 0.4
Serious Health citations
0
0
100% better than Arkansas averageArkansas average: 0.2
0 critical citations
0 serious citations
24 moderate citations
0 minor citations
Citations history (last 3 years)
Infection Control moderate citation
Aug 22, 2024
Corrected
Nutrition moderate citation
Aug 22, 2024
Corrected
Pharmacy moderate citation
Aug 22, 2024
Corrected
Quality of Care moderate citation
Aug 22, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit Corporation
Resident Census by Payment Source
84
Total Residents
Medicare
16
(19%)
ⓘ
Medicaid
53
(63.1%)
ⓘ
Private Pay/Other
15
(17.9%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.1
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.1
In line with Arkansas averageArkansas average: 7.7
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
13.9
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
13.9
In line with Arkansas averageArkansas average: 13.3
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
15.7%
Percent of long-stay residents whose need for help with daily activities has increased
15.7%
37% worse than Arkansas averageArkansas average: 11.5%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
11.7%
Percent of long-stay residents whose ability to move independently worsened
11.7%
12% better than Arkansas averageArkansas average: 13.4%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
14.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
14.1%
7% better than Arkansas averageArkansas average: 15.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
4.6%
Percent of long-stay residents experiencing one or more falls with major injury
4.6%
16% worse than Arkansas averageArkansas average: 3.9%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
3.0%
Percent of long-stay high risk residents with pressure ulcers
3.0%
37% better than Arkansas averageArkansas average: 4.7%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.7%
Percent of long-stay residents with a urinary tract infection
0.7%
45% better than Arkansas averageArkansas average: 1.3%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
5.2%
Percent of long-stay residents who lose too much weight
5.2%
5% worse than Arkansas averageArkansas average: 5.0%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Arkansas averageArkansas average: 1.5%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
4.4%
Percent of long-stay residents who received an antipsychotic medication
4.4%
58% better than Arkansas averageArkansas average: 10.5%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.7%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.7%
6% better than Arkansas averageArkansas average: 94.4%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.4%
In line with Arkansas averageArkansas average: 96.2%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
1.19
Number of hospitalizations per 1,000 long-stay resident days.
1.19
40% better than Arkansas averageArkansas average: 1.97
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.46
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.46
33% better than Arkansas averageArkansas average: 2.18
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
24% better than Arkansas averageArkansas average: 80.9%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Arkansas averageArkansas average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
84.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
84.4%
9% better than Arkansas averageArkansas average: 77.7%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
12.2%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
12.2%
52% better than Arkansas averageArkansas average: 25.2%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
19.0%
Percentage of short-stay residents who had an outpatient emergency department visit.
19.0%
38% worse than Arkansas averageArkansas average: 13.8%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Arkansas averageArkansas average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
63.6%
Percentage of residents at or above expected ability to care for themselves at discharge.
63.6%
19% better than Arkansas averageArkansas average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
49.9%
Rate of successful return to home or community from a skilled nursing facility.
49.9%
In line with Arkansas averageArkansas average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for North Hills Life Care and Rehab based on CMS SNF Cost Reports.
Occupancy Rate
86.8%
↑ 4.0pp vs 2022
Net Income
$33,432
↓ ~$798K vs 2022
Total Payroll
$4,876,908
↑ ~$506K vs 2022
Profit Margin
0.3%
↓ 7.6pp vs 2022
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