Inspection Reports for North Point Village

The Department completed a follow-up inspection of North Point Village Assisted Living Facility on 07/15/2025 to verify correction of previously cited deficiencies related to resident care and rights.

The follow-up inspection found no deficiencies, indicating that previously cited issues related to resident dignity, rights, and monitoring of residents' well-being were corrected. The prior complaint investigation identified failures in wound care and monitoring that resulted in resident harm and required emergency treatment.

Complaint investigation conducted from 04/24/2025 through 05/23/2025 regarding an unassessed and untreated wound on a resident. The investigation found failed provider practice related to wound care and resident rights, resulting in bodily harm and emergency room visit. The complaint was substantiated with citations written.

The Department completed a follow-up inspection of the Assisted Living Facility to verify correction of previously cited deficiencies related to infection control.

The follow-up inspection on 07/08/2025 found no deficiencies; the facility corrected the previously cited infection control issues by providing necessary supplies and protective clothing to staff.

Complaint investigation conducted from 04/29/2025 through 05/20/2025 regarding lack of personal protective equipment, insufficient trained staff, and a resident found in soaked/soiled briefs. Failed provider practice was identified and citations were written.

This notice was issued to impose conditions on the facility's license based on a Statement of Deficiencies dated June 16, 2025, requiring the hiring of a Registered Nurse Consultant and other corrective actions to address medication system compliance.

The Department found continued non-compliance with medication regulations requiring the facility to hire an external Registered Nurse Consultant to assess and improve the medication delivery system, train staff, and provide weekly progress reports until compliance is demonstrated.

The Department of Social and Health Services conducted a follow-up visit to North Point Village, Assisted Living & Memory Care to assess compliance with previously cited deficiencies and to impose civil fines and conditions on the facility's license.

The facility was found to have multiple uncorrected and recurring deficiencies related to fall program policies, monitoring of residents' medication needs, intermittent nursing service practices, and medication administration. These deficiencies placed residents at risk of harm and health complications, resulting in civil fines and conditions imposed on the license.

The Department completed a follow-up inspection of North Point Village, Assisted Living & Memory Care on 05/27/2025 to verify correction of previously cited deficiencies related to background checks and employment disqualifications.

The follow-up inspection found no deficiencies, confirming that previously cited issues regarding employment of staff with disqualifying criminal convictions were corrected. The prior complaint investigation found a staff member with a disqualifying background status who had unsupervised access to vulnerable adults, resulting in a citation.

Complaint investigation conducted from 04/02/2025 through 04/08/2025 regarding staff with disqualifying background status having unsupervised access to vulnerable adults. Citation issued. Complaint number 173149.

The Department of Social and Health Services completed a complaint investigation at North Point Village, Assisted Living & Memory Care on May 23, 2025, due to concerns about resident care and wound treatment.

The investigation found that the licensee failed to provide care that promoted health and well-being for one resident, resulting in pain, discomfort, lack of wound assessment and treatment, wound infection, and the need for surgical interventions. These failures were recurring deficiencies previously cited in 2023.

The visit was complaint-related, with deficiencies substantiated as recurring issues previously cited on December 5, 2023, and January 4, 2023.

The visit was a follow-up inspection to verify correction of previously cited deficiencies related to background checks at North Point Village, Assisted Living & Memory Care.

The Department found no deficiencies during the follow-up inspection on 04/24/2025, confirming that the previously cited background check deficiencies were corrected.

The complaint allegation was that medications were passed with no credentials. The investigation found that one medication technician had an expired background check, which was cited.

The Department of Social and Health Services completed a complaint investigation and full inspection at North Point Village, Assisted Living & Memory Care on April 15, 2025, resulting in civil fines for regulatory violations.

The facility was found to have multiple recurring deficiencies including failure to ensure a safe medication system for five residents, failure to investigate and document incidents related to falls for three residents, failure to monitor changing physical health conditions for one resident, and failure to ensure required training and certification for several staff members.

The visit was complaint-related, triggered by allegations that led to a full inspection and resulted in civil fines for multiple violations.

The Office of the State Fire Marshal conducted a fire safety inspection at North Point Village, Assisted Living & Memory Care facility to assess compliance with fire protection and life safety codes.

The inspection found several fire safety and maintenance issues, including missing escutcheons, loaded fire sprinklers, electrical cover and switch cover missing, and required testing and maintenance of fire protection systems. Most deficiencies were corrected or noted for follow-up.

The inspection was conducted as an unannounced complaint investigation based on multiple allegations including no staff credentials, medication destruction system issues, short staffing, mechanical diet concerns, staff treatment of residents, lack of staff orientation and training, and missing background checks.

The investigation found failed provider practices related to lack of staff training, missing tuberculosis testing, incomplete background checks, missing food handler cards, and incomplete specialty training for dementia and mental illness. Some allegations such as medication destruction and staff treatment of residents were not substantiated. Multiple citations were written for these deficiencies.

The complaint investigation was based on allegations of no staff credentials, medication destruction system/storing, short staffing, mechanical diet, staff treatment of residents, no staff orientation/credentials, no staff training, and no staff for monitoring resident swallow issues. The investigation found some substantiated deficiencies related to staff training, background checks, and tuberculosis testing, while other allegations were not substantiated.

The Department completed a follow-up inspection of North Point Village, Assisted Living & Memory Care to verify correction of previously cited deficiencies related to medication services.

The follow-up inspection on 12/02/2024 found no deficiencies and confirmed that previously cited medication service deficiencies were corrected.

Follow-up inspection to verify correction of previously cited deficiencies related to negotiated service agreements and communication systems.

The follow-up inspection on 11/26/2024 found no deficiencies, confirming that previously cited deficiencies regarding implementation of negotiated service agreements and communication systems were corrected.

Complaints investigated included physician's orders not being followed, staffing issues, insufficient cleaning and care supplies, unreliable communication system for memory care cottages, and injuries of unknown origin. Multiple failed provider practices were identified and citations written.

The Department completed a follow-up inspection of the Assisted Living Facility to verify correction of previously cited deficiencies.

The Department found no deficiencies during the follow-up inspection and confirmed that previously cited deficiencies related to negotiated service agreements, medication availability, and inspection responsibilities were corrected.

This letter serves as formal notice that the stop placement order prohibiting admissions placed on the facility's license is lifted effective November 25, 2024.

The stop placement order prohibiting admissions, initially placed verbally on September 5, 2024, and continued through October 10, 2024, has been lifted as of November 25, 2024.

The document serves to notify that the Department of Social and Health Services has imposed a Continued Stop Placement Order on the license of North Point Village Assisted Living & Memory Care, prohibiting admissions to the facility.

The stop placement order was initially effective upon verbal notice on September 5, 2024, and is continued as of October 10, 2024, remaining in effect until formally lifted by the Department of Social and Health Services.

The Department of Social and Health Services conducted a follow-up visit to North Point Village, Assisted Living & Memory Care to impose civil fines based on violations found during prior inspections.

The facility was cited for multiple uncorrected deficiencies including failure to investigate and document incidents involving residents, failure to verify staff work references prior to hiring, and failure to report alleged abuse and neglect. These violations placed residents at risk of psychosocial harm, diminished dignity, infection, and future falls.

The Department of Social and Health Services conducted a follow-up visit to the assisted living facility to address previously cited deficiencies and enforce compliance, resulting in the imposition of a civil fine.

The licensee failed to ensure medications were administered as prescribed for two residents, resulting in missed medications, discomfort for one resident, and risk of health decline for both. This deficiency was uncorrected from a prior citation and is recurring.

The Department of Social and Health Services conducted a follow-up visit to North Point Village Assisted Living & Memory Care to assess compliance and impose civil fines based on violations of RCW and WAC regulations.

The facility was found to have uncorrected and recurring deficiencies including failure to implement negotiated service agreements for a resident and failure to maintain a consistently operational telephone communication system for 12 residents, resulting in civil fines totaling $1,400.

The Department of Social and Health Services conducted a follow-up visit to North Point Village Assisted Living & Memory Care to assess compliance and impose civil fines based on violations of state regulations.

The facility was found to have multiple uncorrected deficiencies including failure to include behavioral interventions in service agreements, failure to obtain prescribed medications timely for residents, and failure to provide grievance forms requested by the department. These deficiencies resulted in civil fines totaling $1,600.

The Department of Social and Health Services completed a complaint investigation at North Point Village, Assisted Living & Memory Care on September 26, 2024, due to allegations of staff failures impacting resident safety and care.

The investigation found multiple violations including failure to maintain a safe environment for residents, inadequate staff training, failure to provide care as per service agreements, and failure to serve specialty diets correctly. These deficiencies resulted in injuries such as a second degree burn, a fall with injury, unmet shower needs, and a choking episode with aspiration.

Complaint investigation conducted on September 26, 2024. The deficiencies were substantiated and resulted in a civil fine and a continued stop placement order prohibiting admissions.

The inspection was conducted due to complaints involving a resident choking on improperly prepared food and another resident receiving second degree burns from hot liquid.

The investigation found that the facility failed to ensure food was prepared according to diet orders, resulting in a choking incident, and failed to properly train staff on serving hot liquids, leading to a resident receiving second degree burns. Deficient practices were identified and citations were written.

Complaints involved a resident choking on food that was not pureed as ordered and a resident receiving second degree burns from hot liquid served at unsafe temperature. Both complaints were substantiated with deficient practices identified and citations written.

The inspection was conducted as an unannounced complaint investigation regarding allegations that staff who tested positive for Covid-19 and were symptomatic were forced to work.

The investigation found multiple failures in infection control practices, including staff not practicing proper hand hygiene and staff working while symptomatic or positive for Covid-19, placing residents at risk of infection spread. The facility was found not in compliance with infection control regulations.

The complaint alleged that staff who tested positive for Covid-19 and were symptomatic were forced to work. The investigation substantiated this allegation with multiple staff interviews and schedule reviews confirming staff worked while ill or positive for Covid-19.

The inspection was conducted as an unannounced on-site complaint investigation regarding multiple allegations including failure to provide medications, trip/fall hazards, and issues with residents' access to working phones at North Point Village, Assisted Living & Memory Care.

The investigation found that the facility failed to provide a resident their medication as ordered, resulting in medication withdrawal symptoms, a fall, and injury. Other allegations such as access to phones, safety hazards, and food quality were either not substantiated or pending further follow-up inspections. The facility was found not in compliance with medication service regulations.

The complaint investigation was triggered by allegations including failure to provide medications, trip/fall hazards, and other resident care concerns. The complaint was substantiated with failed provider practice identified and citations written related to medication services.

The Department of Social and Health Services completed a complaint investigation at North Point Village, Assisted Living & Memory Care on July 3, 2024, due to concerns about medication availability and administration.

The investigation found that the licensee failed to ensure prescribed medications were obtained from a resident's comfort kit in a timely manner, resulting in the resident not receiving end-of-life medications as prescribed. This failure contributed to unmanaged nausea, pain, anxiety, agitation, and increased risk for health complications related to an untreated infection. This was a recurring deficiency previously cited in 2022.

The visit was complaint-related and substantiated, resulting in a civil fine of $1,000 for nonavailability of medications under WAC 388-78A-2240.

The Department of Social and Health Services conducted a complaint investigation at North Point Village, Assisted Living & Memory Care on June 21, 2024, due to allegations of resident abuse and neglect.

The investigation found multiple violations including failure to investigate alleged incidents of resident abuse and neglect, failure to verify staff work references prior to hiring, and failure to ensure staff reported alleged or suspected abuse and neglect. These failures placed residents at risk of psychosocial and physical harm.

The complaint investigation was substantiated with findings of failure to investigate abuse and neglect, failure to verify staff references, and failure to report abuse and neglect, resulting in civil fines.

The department conducted an unannounced complaint investigation at North Point Village Assisted Living & Memory Care due to allegations including witnessed falls, poor facility communication, inadequate staffing, and missing items.

The investigation found multiple failures including inadequate investigation of abuse and neglect allegations, failure to verify staff references prior to hiring, failure to report abuse and neglect to the Complaint Resolution Unit, failure to promote resident rights, and failure to adhere to grievance policies. These failures placed residents at risk of physical injury, psychosocial harm, and decreased quality of life.

The complaint investigation was triggered by allegations of witnessed falls, poor facility communication, inadequate staffing, missing items, and resident abuse by staff.

The Department of Social and Health Services completed a complaint investigation at North Point Village, Assisted Living & Memory Care on June 14, 2024, due to concerns about failure to implement physician ordered treatments.

The licensee failed to ensure physician ordered treatments listed in a resident's negotiated service agreement were implemented, resulting in swelling, difficulty with activities of daily living, decreased quality of life, and risk for compromised skin integrity and infection. This was a recurring deficiency previously cited on February 9, 2024.

The complaint investigation found the deficiency substantiated, resulting in a civil fine of $500.00 for failure to implement physician ordered treatments, which caused harm and risk to a resident.

The Department of Social and Health Services completed a complaint investigation at North Point Village, Assisted Living & Memory Care on June 4, 2024, due to concerns about medication administration.

The investigation found that the licensee failed to ensure prescribed medication was administered as ordered for one resident, resulting in missed medications, increased discomfort, and a trip to the emergency room involving multiple invasive procedures. This failure placed residents requiring medication assistance at risk for health complications and decreased quality of life.

Complaint investigation conducted on June 4, 2024. The deficiency was substantiated and resulted in a civil fine.

The Department of Social and Health Services completed a follow-up visit to North Point Village, Assisted Living & Memory Care to assess compliance and impose a civil fine based on violations found during prior inspections.

The facility was fined $600 for failing to ensure that staff received tuberculosis testing within three days of employment for three staff members. This deficiency was uncorrected from a prior citation and is considered recurring.

The inspection was conducted as an unannounced on-site complaint investigation regarding a resident fall with injury at North Point Village, Assisted Living & Memory Care.

The investigation found that a resident was left unattended, suffered a fall, and sustained three broken ribs. The facility failed to provide agreed-upon services in the negotiated service agreement, specifically assistance with bathing and dressing/undressing, which contributed to the fall and injury.

The complaint involved a resident fall with injury. The investigation substantiated that the facility failed to provide required care and services, leading to the resident's fall and injury.

The Department of Social and Health Services conducted a follow-up visit to North Point Village, Assisted Living & Memory Care to verify correction of previously cited deficiencies.

The facility was found to have multiple uncorrected deficiencies related to food sanitation, room use changes, resident assessments, and tuberculosis testing for staff, resulting in civil fines totaling $1,400.

The inspection was conducted as a complaint investigation triggered by allegations including a resident fall, non-working resident airmattress, resident wandering, and facility communication issues.

The facility failed to notify the resident's hospice nurse of a fall and had communication concerns with the resident's representative regarding timely access to records. Other allegations related to the airmattress and wandering were found not to support failed facility practice.

Complaint investigation included allegations of resident fall, non-working airmattress, resident wandering, and facility communication. The investigation found failure to notify hospice nurse of fall and communication issues with resident representative regarding records. Other allegations were not substantiated.

The Department of Social and Health Services completed a Full and Complaint Investigation at the assisted living facility to assess compliance with regulatory requirements.

The facility was found to have recurring deficiencies related to failure to evaluate resident skin injuries and failure to provide a communication system for residents and staff to call for assistance from outdoor areas, resulting in civil fines.

The visit was complaint-related as stated in the report. The deficiencies cited were recurring and resulted in civil fines.

The department completed a full inspection and complaint investigation of North Point Village, Assisted Living & Memory Care due to multiple complaint numbers and routine oversight.

The facility was found non-compliant in multiple areas including staff tuberculosis testing, staff training and orientation, resident care response times, environmental sanitation, food service compliance, safety assessments, negotiated service agreements, record retention, water temperature regulation, and communication systems. Several deficiencies were recurring from prior inspections.

The inspection included complaint investigations related to diversion, housekeeping services, misappropriation of resident supplies, and monitoring residents' conditions.

The Department completed a complaint investigation of the Assisted Living Facility due to an allegation of an unsanitary living apartment.

A resident's room was observed to be unclean, unkept, unsanitary, and in poor repair, with strong urine odor, pet urine and feces on the floor, and overflowing trash. Failed practice was identified and cited for WAC 388-78A-3090.

Investigation was complaint-driven based on allegation of unsanitary living apartment. The complaint was substantiated with failed provider practice identified and citation written.

The inspection was conducted as an unannounced on-site complaint investigation triggered by an allegation of a medication error involving a resident receiving medication prescribed for another resident.

The facility failed to ensure medications were given as prescribed for one sampled resident, resulting in hospitalization due to receiving the wrong medication. The investigation found that staff did not properly identify the resident before medication administration, leading to a medication error and risk to residents.

The complaint involved a medication error where Resident 1 received Resident 2's medications, leading to hospitalization. The complaint was substantiated with findings of failed provider practice and citation(s) written.

The inspection was conducted in response to a complaint (#79186) regarding a possible gas leak at North Point Village Assisted Living and Memory Care facility.

The inspection found that a gas leak was reported and investigated, with evacuation of 12 residents and 1 staff member to the second floor. The leak was repaired the same day by Avista, no injuries were reported, and no violations were found.

Complaint #79186 involved a possible gas leak. The complaint was investigated through interviews and site inspection. The facility followed evacuation procedures and completed a census of staff and residents. The gas leak was fixed and no injuries or violations were reported.

The inspection was conducted as a complaint investigation based on multiple allegations including improper diabetic medication management, failure to notify resident representatives, lack of insulin availability, failure to provide diabetic diet, inappropriate staff behavior, and concerns about resident safety and emergency response.

The investigation found failed provider practices related to monitoring residents' well-being, specifically failure to evaluate and consult with the prescriber for a resident hospitalized due to diabetic complications. Additional findings included failure to verify staff work references and ensure current CPR and first aid certification for some staff. Other allegations such as lack of insulin stock and diabetic diet provision were not substantiated. The facility took corrective actions and reported incidents as required.

The complaint investigation included allegations of improper diabetic medication management, failure to notify resident's representative, lack of insulin availability, failure to provide diabetic diet, sending a resident to hospital with serious symptoms, staff found resident without pulse and respirations, and rude behavior by a staff person. The investigation substantiated failed provider practices and citations were written.

The inspection was conducted as a complaint investigation based on multiple allegations including medication not available, resident fall with injury, neglect by a staff member, and medication error at North Point Village, Assisted Living & Memory Care.

The investigation found multiple failed provider practices including failure to ensure prescribed medications were ordered and available, failure to investigate and document incidents such as resident falls and neglect, destruction and falsification of resident records by a staff nurse, and failure to provide requested documentation. Citations were written for these deficiencies.

The complaint investigation included allegations of medication not available, resident fall with injury, neglect by a staff member, and medication error. The investigation substantiated failed provider practices and citations were issued.