Norwich Springs Health Campus

Norwich Springs Health Campus is an Assisted Living Home in Ohio

Norwich Springs Health Campus is an Assisted Living Home in Ohio

Norwich Springs Health Campus

4680 Library Way, Hilliard, OH 43026 View Map

Norwich Springs Health Campus is an Assisted Living Home in Ohio

Norwich Springs Health Campus is an Assisted Living Home in Ohio

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Overview of Norwich Springs Health Campus

Situated in the peaceful neighborhood of Library Way, Hilliard, OH, Norwich Springs Health Campus is an eminent senior living community that offers assisted living, independent living, memory care, and skilled nursing. The community features snug and sophisticated private suites to ensure seniors’ relaxation and security. With a team of reliable and highly skilled professionals delivering top-tier care and assistance around the clock, seniors keep their peace of mind and experience a glorious retirement.

Create unforgettable moments and participate in engaging activities for leisure and wellness. Ideally situated near local amenities and stunning attractions, Norwich Springs Health Campus ensures seniors’ needs and interests are within a few steps away. Eat well and feel good with healthy and tasty foods catering to dietary needs and preferences. Surrounded by ethereal landscapes and serene walking paths, Norwich Springs Health Campus is ideal for seniors seeking solace in their golden years.

614-363-1833

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 3.80/day
Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
4/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
3/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
4/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
5/5

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 91

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Ohio average
Occupancy rate 70.5%
Residents per day (avg) 47
Occupancy rate
70.5%
Residents per day (avg)
47

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

46% of new residents, usually for short-term rehab.

Typical stay 25 days

Private pay

50% of new residents, often for short stays.

Typical stay 3 - 4 months

Medicaid

4% of new residents, often for long-term daily care.

Typical stay 8 months

Finances and operations

Proprietary home
Corporation
Home revenue
$10.0M
Operating loss
-$1.9M
Proprietary home Corporation
Home revenue
$9,963,758.00
Operating loss
$-1,924,820.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.3M
43.3% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$7.6M
Total costs $11.9M
Walk Score
Walk Score: 19 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

License Status
Active
Facility Type
RESIDENTIAL CARE FACILITY

Additional licensing details

CMS Certification Number: 366492
County: FRANKLIN

Contact Information

Fax: (614) 363-1818

What does this home offer?

Housing options icon
Housing options icon

Housing Options: Studio / 1 Bed

Building type icon
Building type icon

Building Type: 2-story

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at Norwich Springs Health Campus

Assisted Living Independent Living Memory Care

Access & Eligibility

Ways to qualify for care at this community, including accepted programs and payment options.

Payment & Funding Options

Methods of Payment other than Private: None

Performance summary

Key indicators of commitment to quality care and safety.

Scores

Resident Satisfaction Score
89.23

Based on survey responses.

Inspection History

In Ohio, the Department of Health, Bureau of Survey and Certification conducts unannounced onsite inspections to evaluate the quality of care and environment in all licensed facilities.

Latest inspection

Date:February 24, 2025

Inspection oversight

Immediate jeopardy identified:No
Substandard quality of care cited:No

2 total citations

Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.

Ohio average: 3 citations

Compare Assisted Living around Franklin County

The information below is reported by the Ohio Department of Health, Bureau of Survey and Certification.
Norwich Springs Health Campus
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Hilliard
91
No
-
19
-
70.5%
$9,733,525.00
$4,318,296.00
44.4%
47.10
4/5
3.8013
3/5
4/5
5/5
-
Studio / 1 Bed
First Community Village
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Columbus
47
No
-
34
FCV CORPORATION
56.6%
$12,774,011.00
$2,710,722.00
21.2%
33.60
1/5
3.5791
1/5
2/5
4/5
1
Studio / 1 Bed
Carriage Court Senior Living
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Hilliard
-
Yes
A+
63
-
-
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed
Harrison on 5th by Senior Star
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Columbus
-
No
A-
69
-
-
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed
The Coventry Senior Living
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

Upper Arlington
-
No
A-
68
-
-
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed

Places of interest near Norwich Springs Health Campus

Address 17.5 miles from city center

Address 4680 Library Way, Hilliard, OH 43026

Calculate Travel Distance to Norwich Springs Health Campus

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Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

92
Total Staff
76
Employees
16
Contractors
24,743
Total Hours (Quarter)
32
Avg Staff/Day
8.5
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse129.7 No
Licensed Practical Nurse119.7 No
Certified Nursing Assistant278.9 No
Staff by Category
Administration
2 staff
4.8hs shift avg
Nursing Staff
57 staff
9.2hs shift avg
Physicians & Practitioners
7 staff
8hs shift avg
Therapy Services
13 staff
6.1hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
3 staff
7.6hs shift avg
Dietary Services
9 staff
8.2hs shift avg
Other Services
1 staff
8.4hs shift avg
Contractor Analysis
11.5%
of total hours from contractors
2,845 contractor hours this quarter
Physical Therapy Aide: 2 Physical Therapy Assistant: 2 Speech Language Pathologist: 4 Respiratory Therapy Technician: 4 Qualified Social Worker: 3 Medical Director: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant270277,50491100%8.9
Registered Nurse120123,92091100%9.7
Licensed Practical Nurse110113,23791100%9.7
Other Dietary Services Staff8082,87091100%8.1
Clinical Nurse Specialist6061,0516470%7.8
Speech Language Pathologist0448547077%6.5
Nurse Aide in Training5056826571%8.4
RN Director of Nursing2025616673%8.3
Dietitian1015576268%9
Mental Health Service Worker1015466571%8.4
Physical Therapy Assistant0225377684%7
Administrator1014966268%8
Qualified Social Worker0334906369%7.6
Physical Therapy Aide0224676470%7.3
Respiratory Therapy Technician0444486268%6.9
Nurse Practitioner1014415156%8.7
Medical Director011495156%1
Occupational Therapy Assistant101334549%0.7

Health Inspection History

Total Health inspections 3
55% below Ohio average
Ohio average: 6.7

Last Health inspection on Oct 2025

Total Health citations 12
61% below Ohio average
Ohio average: 30.9

4 citations per inspection (avg)

Citations origin

Citations can result from standard inspections or complaint-based investigations.

Standard inspections 9 citations
Complaint investigations 3 citations
Breakdown of citations
Critical Health citations 0
100% below Ohio average
Ohio average: 0.3
Serious Health citations 0
100% below Ohio average
Ohio average: 0.9
Moderate Health citations 12

Minor Health citations 0
Citations history (last 3 years)
Quality of Care moderate citation Oct 14, 2025
Corrected

Infection Control moderate citation May 30, 2024
Corrected

Infection Control moderate citation May 30, 2024
Corrected

Pharmacy moderate citation May 30, 2024
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit Corporation
Part of: TRILOGY HEALTH SERVICES LLC
Resident Census by Payment Source
39 Total Residents
Medicare 13 (33.3%)
Medicaid 9 (23.1%)
Private Pay/Other 17 (43.6%)
Programs & Services
Residents' Group
Family Member Group
CCRC
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score 3.3
43% better than Ohio average
Ohio average: 5.8
Functional decline score 20.2
60% worse than Ohio average
Ohio average: 12.7
Long-Stay Resident Measures
Daily care & independence

Need for Help with Daily Activities Increased 7.4%
8% above Ohio average.

Low Risk Long-Stay Residents with Bowel/Bladder Incontinence 33.1%
50% above Ohio average.
Safety & clinical stability

Falls with Major Injury 2.4%
31% below Ohio average.

High Risk Residents with Pressure Ulcers 2.3%
42% below Ohio average.

Urinary Tract Infection 0.0%
100% below Ohio average.
Emotional & behavioral wellbeing

Depressive Symptoms 0.0%
100% below Ohio average.

Antipsychotic Use 1.2%
86% below Ohio average.
Preventive care

Pneumococcal Vaccine 100.0%
8% above Ohio average.

Influenza Vaccine 100.0%
6% above Ohio average.
Nutrition & physical health

Lost Too Much Weight 1.3%
79% below Ohio average.
Short-stay resident measures
Pneumococcal Vaccine 95.4%

22% better than Ohio average
Antipsychotic medication increase 1.0%

21% better than Ohio average
Influenza Vaccine 96.2%

27% better than Ohio average

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

Nursing Home Data Explorer

Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now

The True Cost of Assisted Living in 2025 – And How Families Are Paying For It

Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance

Financial Aid for Ohio Seniors

Get financial aid guidance

PASSPORT Waiver

Ohio Medicaid PASSPORT

Age 60+, Ohio resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Administered through regional agencies; waitlists possible.

Ohio Home Care Program (non-Medicaid)

OH HCP

Age 60+, Ohio resident, at risk of decline.

~$2,000/month (individual, varies).

$5,000 (individual).

Limited funding; regional variation.

Assisted Living Waiver (ALW)

Ohio Assisted Living Waiver

Age 21+ (65+ prioritized), OH resident, Medicaid-eligible, NFLOC.

~$2,829/month (individual); QIT required.

$2,000 (individual), $3,000 (couple).

Covers ~300 facilities; room/board not included (separate cost).

Program of All-Inclusive Care for the Elderly (PACE)

Ohio PACE (e.g., McGregor PACE)

Age 55+, OH resident (specific counties), NFLOC, safe with PACE support.

~$2,829/month (Medicaid-eligible); private pay option available.

$2,000 (individual), $3,000 (couple) for Medicaid enrollees.

Available in 9 counties (e.g., Cuyahoga, Franklin); expanding via Healthy Aging Grants.

Medicare Savings Program (MSP)

Ohio Medicare Savings Program

Age 65+ or disabled, OH resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; includes Extra Help for Part D; no waitlist.

Home Energy Assistance Program (HEAP)

Ohio HEAP

Age 60+ prioritized, OH resident, low-income household.

~$3,970/month (individual, 185% FPL).

Not assessed; income-focused.

Covers gas, electric, oil; emergency aid via Winter/Summer Crisis Programs.

Family Caregiver Support Program (FCSP)

Ohio Family Caregiver Support Program

Caregivers of 60+ needing care or 55+ caregivers of others; OH resident; functional needs (2+ ADLs).

Prioritizes ~$24,980/year (individual); no strict cap.

Not assessed; need-based.

12 AAAs; rural/low-income priority; volunteer respite option.

Senior Community Service Employment Program (SCSEP)

Ohio SCSEP

Age 55+, unemployed, low-income, OH resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

Ohio VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, OH resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand; supports care in multiple settings.

Homestead Exemption

Ohio Homestead Exemption

Age 65+ (or disabled), OH resident, homeowner, low-income.

~$38,500/year (individual, adjusted annually).

Not assessed; home ownership required.

Reduces taxable value by $25,000; applies to primary residence.

Save the Dream Ohio (Homeowner Assistance Fund)

Ohio Save the Dream

Age 60+ prioritized, OH resident, homeowner, hardship post-Jan 21, 2020.

~$147,600/year (family of 4, 150% AMI; varies by county).

Not assessed; hardship-focused.

Covers delinquent mortgages, utilities, taxes; max $25,000 mortgage aid.

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