Assisted Living Home

Norwich Springs Health Campus

Assisted Living Home

Norwich Springs Health Campus

4680 Library Way, Hilliard, OH 43026 View map
Overview of Norwich Springs Health Campus

Situated in the peaceful neighborhood of Library Way, Hilliard, OH, Norwich Springs Health Campus is an eminent senior living community that offers assisted living, independent living, memory care, and skilled nursing. The community features snug and sophisticated private suites to ensure seniors’ relaxation and security. With a team of reliable and highly skilled professionals delivering top-tier care and assistance around the clock, seniors keep their peace of mind and experience a glorious retirement.

Create unforgettable moments and participate in engaging activities for leisure and wellness. Ideally situated near local amenities and stunning attractions, Norwich Springs Health Campus ensures seniors’ needs and interests are within a few steps away. Eat well and feel good with healthy and tasty foods catering to dietary needs and preferences. Surrounded by ethereal landscapes and serene walking paths, Norwich Springs Health Campus is ideal for seniors seeking solace in their golden years.

(614) 363-1833

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
4/5
Ohio average: 3.4/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
3/5
Ohio average: 2.9/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
4/5
Ohio average: 2.9/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
5/5
Ohio average: 4.4/5

Nursing care per resident

Info Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
3h 48m per day

This home provides 1% less nursing time per resident than the Ohio average.

Ohio average: 3h 50m per day

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 91

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Ohio average
Occupancy rate 70.5%
Residents per day (avg) 47
Occupancy rate
70.5%
Residents per day (avg)
47

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

46% of new residents, usually for short-term rehab.

Typical stay 25 days

Private pay

50% of new residents, often for short stays.

Typical stay 3 - 4 months

Medicaid

4% of new residents, often for long-term daily care.

Typical stay 8 months

Finances and operations

Privately-owned community
Operated by a business corporation.
Home revenue
$10.0M
Operating loss
-$1.9M
Privately-owned community Operated by a business corporation.
Home revenue
$9,963,758.00
Operating loss
$-1,924,820.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.3M
43.3% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$7.6M
Total costs $11.9M
Walk Score
Walk Score: 19 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

License details

Facility type
Residential Care Facility
Status Active
County: FRANKLIN

Additional licensing details

CMS Certification Number: 366492

Safety & Compliance

Care Services

Accepts Medicare
Nursing Services
Rehabilitation Services
Memory Care
Independent Living
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Short-Term Rehab

All Levels of Care

Independent Living
Assisted Living
Memory Care
Skilled Services

Contact Information

Fax: (614) 363-1818

Amenities & Lifestyle

Fitness Center
Salon
Movie Theater
Private Dining Room
Walking Paths

Programs & Activities

Specific Programs
Independent Living, Assisted Living, Memory Care, Skilled Services

Dining & Nutrition

Meals Included
Yes

What does this home offer?

Housing options icon
Housing options icon

Housing Options: Studio / 1 Bed

Building type icon
Building type icon

Building Type: 2-story

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at Norwich Springs Health Campus

Assisted Living Independent Living Memory Care

Access & Eligibility

Ways to qualify for care at this community, including accepted programs and payment options.

Medicare Accepted

This facility is certified for eligible Medicare services.

Payment & Funding Options

Medicare

Performance summary

Key indicators of commitment to quality care and safety.

Scores

Resident Satisfaction Score
89.23

Based on survey responses.

Inspection History

In Ohio, the Department of Health, Bureau of Survey and Certification conducts unannounced onsite inspections to evaluate the quality of care and environment in all licensed facilities.

Latest inspection

Date:February 24, 2025

Inspection oversight

Immediate jeopardy identified:No
Substandard quality of care cited:No

2 total citations

Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.

Ohio average: 2 citations

Resident satisfaction survey results

Every two years, the Ohio Department of Aging and the Office of the State Long-Term Care Ombudsman organizations conduct a satisfaction survey among residents in long-term care facilities to assess their quality of care and life.

Average score

89 / 100

Ohio average: 86 / 100

2022 – 2023 Period

Care and services

100 / 100

Ohio average: 89 / 100

Environment

93 / 100

Ohio average: 95 / 100

Moving in

79 / 100

Ohio average: 82 / 100

Facility culture

85 / 100

Ohio average: 86 / 100

Caregivers

88 / 100

Ohio average: 89 / 100

Spending time

87 / 100

Ohio average: 80 / 100

Meals and dining

93 / 100

Ohio average: 81 / 100

Health Inspection History

Inspections
Total health inspections 3

Ohio average 6.7


Last Health inspection on Oct 2025

Total health citations 12
Citations per inspection
4

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

9 of 12 citations resulted from standard inspections; and 3 of 12 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Ohio average

Ohio average: 0.3


Serious Health citations More info 0
100% better than Ohio average

Ohio average: 0.9

0 critical citations More info Ohio average: 0.3

0 serious citations More info Ohio average: 0.9

12 moderate citations More info Ohio average: 29

0 minor citations More info Ohio average: 0.7
Citations history (last 3 years)
Quality of Care moderate citation Oct 14, 2025
Corrected

Infection Control moderate citation May 30, 2024
Corrected

Infection Control moderate citation May 30, 2024
Corrected

Pharmacy moderate citation May 30, 2024
Corrected

Compare Assisted Living around Franklin County

The information below is reported by the Ohio Department of Health, Bureau of Survey and Certification.
Norwich Springs Health Campus
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Hilliard
91
No
-
19
Studio / 1 Bed
First Community Village
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Columbus
47
No
-
34
Studio / 1 Bed
Carriage Court Senior Living
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Hilliard
-
Yes
A+
63
Studio / 1 Bed
Harrison on 5th by Senior Star
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Columbus (Harrison West)
-
No
A-
69
Studio / 1 Bed
The Coventry Senior Living
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

Upper Arlington
-
No
A-
68
Studio / 1 Bed

Places of interest near Norwich Springs Health Campus

Address 17.5 miles from city center

Address 4680 Library Way, Hilliard, OH 43026

Calculate Travel Distance to Norwich Springs Health Campus

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Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

92
Total Staff
76
Employees
16
Contractors
24,743
Total Hours (Quarter)
32
Avg Staff/Day
8.5
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse129.7 No
Licensed Practical Nurse119.7 No
Certified Nursing Assistant278.9 No
Staff by Category
Administration
2 staff
4.8hs shift avg
Nursing Staff
57 staff
9.2hs shift avg
Physicians & Practitioners
7 staff
8hs shift avg
Therapy Services
13 staff
6.1hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
3 staff
7.6hs shift avg
Dietary Services
9 staff
8.2hs shift avg
Other Services
1 staff
8.4hs shift avg
Contractor Analysis
11.5%
of total hours from contractors
2,845 contractor hours this quarter
Physical Therapy Aide: 2 Physical Therapy Assistant: 2 Speech Language Pathologist: 4 Respiratory Therapy Technician: 4 Qualified Social Worker: 3 Medical Director: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant270277,50491100%8.9
Registered Nurse120123,92091100%9.7
Licensed Practical Nurse110113,23791100%9.7
Other Dietary Services Staff8082,87091100%8.1
Clinical Nurse Specialist6061,0516470%7.8
Speech Language Pathologist0448547077%6.5
Nurse Aide in Training5056826571%8.4
RN Director of Nursing2025616673%8.3
Dietitian1015576268%9
Mental Health Service Worker1015466571%8.4
Physical Therapy Assistant0225377684%7
Administrator1014966268%8
Qualified Social Worker0334906369%7.6
Physical Therapy Aide0224676470%7.3
Respiratory Therapy Technician0444486268%6.9
Nurse Practitioner1014415156%8.7
Medical Director011495156%1
Occupational Therapy Assistant101334549%0.7

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
39 residents
Residents by payment source
Medicare
13 residents (33.3%)
Medicaid
9 residents (23.1%)
Private pay or other
17 residents (43.6%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

Family Member Group

Family members meet regularly to discuss policies, care quality, and activities

CCRC

Part of a Continuing Care Retirement Community offering multiple care levels

Active Family Council

Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 3.3
43% better than Ohio average

Ohio average: 5.8

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 20.2
60% worse than Ohio average

Ohio average: 12.7

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 7.4%
8% worse than Ohio average

Ohio average: 6.8%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 33.1%
50% worse than Ohio average

Ohio average: 22.0%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 2.4%
31% better than Ohio average

Ohio average: 3.4%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 2.3%
42% better than Ohio average

Ohio average: 3.9%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.0%
100% better than Ohio average

Ohio average: 0.5%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 1.3%
79% better than Ohio average

Ohio average: 6.2%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 0.0%
100% better than Ohio average

Ohio average: 24.0%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 1.2%
86% better than Ohio average

Ohio average: 8.4%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 100.0%
8% better than Ohio average

Ohio average: 92.4%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
6% better than Ohio average

Ohio average: 94.5%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 95.4%
22% better than Ohio average

Ohio average: 78.0%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 1.0%
21% better than Ohio average

Ohio average: 1.3%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 96.2%
27% better than Ohio average

Ohio average: 75.6%

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

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Financial Aid for Ohio Seniors

Get financial aid guidance

PASSPORT Waiver

Ohio Medicaid PASSPORT

Age 60+, Ohio resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Administered through regional agencies; waitlists possible.

Ohio Home Care Program (non-Medicaid)

OH HCP

Age 60+, Ohio resident, at risk of decline.

~$2,000/month (individual, varies).

$5,000 (individual).

Limited funding; regional variation.

Assisted Living Waiver (ALW)

Ohio Assisted Living Waiver

Age 21+ (65+ prioritized), OH resident, Medicaid-eligible, NFLOC.

~$2,829/month (individual); QIT required.

$2,000 (individual), $3,000 (couple).

Covers ~300 facilities; room/board not included (separate cost).

Program of All-Inclusive Care for the Elderly (PACE)

Ohio PACE (e.g., McGregor PACE)

Age 55+, OH resident (specific counties), NFLOC, safe with PACE support.

~$2,829/month (Medicaid-eligible); private pay option available.

$2,000 (individual), $3,000 (couple) for Medicaid enrollees.

Available in 9 counties (e.g., Cuyahoga, Franklin); expanding via Healthy Aging Grants.

Medicare Savings Program (MSP)

Ohio Medicare Savings Program

Age 65+ or disabled, OH resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; includes Extra Help for Part D; no waitlist.

Home Energy Assistance Program (HEAP)

Ohio HEAP

Age 60+ prioritized, OH resident, low-income household.

~$3,970/month (individual, 185% FPL).

Not assessed; income-focused.

Covers gas, electric, oil; emergency aid via Winter/Summer Crisis Programs.

Family Caregiver Support Program (FCSP)

Ohio Family Caregiver Support Program

Caregivers of 60+ needing care or 55+ caregivers of others; OH resident; functional needs (2+ ADLs).

Prioritizes ~$24,980/year (individual); no strict cap.

Not assessed; need-based.

12 AAAs; rural/low-income priority; volunteer respite option.

Senior Community Service Employment Program (SCSEP)

Ohio SCSEP

Age 55+, unemployed, low-income, OH resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

Ohio VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, OH resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand; supports care in multiple settings.

Homestead Exemption

Ohio Homestead Exemption

Age 65+ (or disabled), OH resident, homeowner, low-income.

~$38,500/year (individual, adjusted annually).

Not assessed; home ownership required.

Reduces taxable value by $25,000; applies to primary residence.

Save the Dream Ohio (Homeowner Assistance Fund)

Ohio Save the Dream

Age 60+ prioritized, OH resident, homeowner, hardship post-Jan 21, 2020.

~$147,600/year (family of 4, 150% AMI; varies by county).

Not assessed; hardship-focused.

Covers delinquent mortgages, utilities, taxes; max $25,000 mortgage aid.

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